Progent is seeking Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is a progressive network support and information technology outsourcing firm based in San Jose, CA, in the center of Silicon Valley. Unique models for customer marketing, service delivery, network infrastructure, and employee compensation have enabled Progent to be among the most rapidly growing and most successful Microsoft Partners in America. Our shared support information base and team style of problem solving has allowed Progent to build up a talented staff and a satisfied international customer base.

If you have a background providing Windows desktop support and live in the Fremont area, joining Progent and working for Progent's customers will improve your skills through cooperation with Progent's staff of mutually supportive, high-output engineers. Progent's focus on providing IT consulting and network help to small and mid-size companies will be your chance to work closely with decision makers and add measurably to the growth of exciting companies. In addition, Progent's virtual office infrastructure provides state-of-the-art technology for remote support and mobile connectivity to enable you to implement fast solutions when you help with mission-critical tasks.


Position Title

Desktop Support Specialist

Job Code

P016

Work Location

Home-based, virtual office environment.

Expertise

Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Support, diagnose and resolve problems with all releases of Windows-based desktop and notebook systems and others as necessary.
  • Work with computer end users in helping to identify and resolve application and operating system issues that hinder user productivity
  • Install, integrate and test a range of popular apps on user PCs
  • Work on-site to diagnose and remediate both urgent and chronic issues that reduce the reliability, protection, performance, accessibility, and general functionality of desktops, laptops, printers and other hardware
  • Deploy new end-user hardware and help with other deployments, updates, and swaps of desktops, laptop computers and associated hardware
  • Assure the timely analysis and repair of PCs and notebooks and related hardware
  • Remain up-to-date with an expert knowledge of PC and notebook computing applications and utilization of connectivity infrastructure including the Internet

Experience

Minimum Work Experience Requirements
  • Three years background in workstation administration new program configuration, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer troubleshooting and fault isolation skill, talent to implement short-term patches to solve computer problems and escalate support services when necessary
  • In-depth experience delivering software assistance to small organizations for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to enabling continuous productivity
  • Operate independently and show marked quality of ownership and motivation

If you would like to apply for this job, please email your resume to job-p016@progent.com. Be sure to specify the job number of the opportunity that you are considering.

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