Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Working with Progent
Progent is a progressive network support and information technology outsourcing firm based in San Jose, California, in the center of Silicon Valley. Effective models for client marketing, service delivery, network infrastructure, and employee benefits have enabled Progent to become one of the most rapidly growing and most successful Microsoft Gold Partners in the U.S. Our shared technical information base and team approach to problem resolution has allowed Progent to retain a strong staff and a satisfied international client base.

If you have a background giving Windows desktop technical support and reside in the Hayward area, teaming with Progent and supporting Progent's clients will improve your technical abilities through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on offering computer expertise and technical help to small and mid-size businesses will be your opportunity to operate closely with decision makers and add measurably to the growth of exciting businesses. Also, Progent's virtual office infrastructure offers advanced technology for remote support and mobile communications to help you to implement fast solutions when you help with mission-critical tasks.

Position Title

Desktop Engineer

Job Number


Work Location

Home-based, virtual office environment.


Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Main Responsibilities
  • Maintain, analyze and resolve problems with all releases of Microsoft Windows-powered workstation and laptop computers and others as required.
  • Work directly with computer end users in helping to find and resolve application and OS issues that impact user productivity
  • Deploy, integrate and verify a variety of software programs on user workstations
  • Work on-premises to find and remediate both urgent and chronic issues that impact the stability, security, speed, accessibility, and general capability of desktops, laptops, imaging devices and other hardware
  • Install new end-user equipment and help with other installations, upgrades, and exchanges of desktops, laptop computers and related equipment
  • Assure the timely diagnosis and repair of PCs and notebooks and associated hardware
  • Stay up-to-date with an expert knowledge of workstation and notebook computing applications and use of connectivity technologies including the Internet


Minimum Work Background Requirements
  • Three years background in desktop PC administration new software setup, computer and peripheral deployment, trouble analysis and correction)
  • Strong computer debugging and fault isolation ability, knowledge to implement short-term patches to resolve network issues and escalate support services when required
  • Broad background delivering software assistance to small organizations for all Windows OS, Microsoft Office Suite, and Office 365 apps such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated dedication to enabling continuous operations
  • Operate without supervision and show distinct characteristics of responsibility and drive

If you would like to pursue this job, please email your qualifications to Please include the job code of the opening that you are considering.

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