Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is an innovative computer consulting and information technology outsourcing company based in San Jose, California, in the middle of Silicon Valley. Effective models for customer acquisition, service delivery, network environment, and employee benefits have allowed Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive technical information base and team style of problem solving has helped Progent to retain a strong staff and a loyal worldwide client base.

If you have a background giving desktop help and live in the Modesto area, teaming with Progent and supporting Progent's customers will expand your skills through cooperation with Progent's team of collaborative, high-output consultants. Progent's concentration on offering computer consulting and technical support to small businesses will be your opportunity to operate closely with decision makers and contribute measurably to the success of dynamic companies. In addition, Progent's virtual office network offers state-of-the-art tools for remote access and wireless connectivity to enable you to deliver fast solutions when you take on mission-critical problems.


Job Title

Desktop Engineer

Job Number

P016

Work Location

Home-based, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, notebook and peripheral integration, offsite connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and troubleshoot issues with all versions of Microsoft Windows-powered desktop and notebook computer systems and others as necessary.
  • Work with computer end users in assisting to find and resolve app and OS issues that disrupt productivity
  • Deploy, configure and test a range of popular apps on user workstations
  • Operate on-site to find and resolve both emergency and persistent issues that affect the stability, protection, speed, connectivity, and overall functionality of workstations, laptops, printers and other hardware
  • Install new end-user equipment and help with other installations, upgrades, and exchanges of workstations, notebooks and associated equipment
  • Provide the timely diagnosis and repair of PCs and notebooks and related equipment
  • Remain updated with an expert knowledge of desktop and laptop applications and utilization of WAN infrastructure including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years experience in desktop PC admin new program configuration, computer and peripheral integration, trouble analysis and resolution)
  • Strong computer debugging and fault isolation skill, talent to install short-term patches to solve network problems and escalate support services when required
  • Broad background providing software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated commitment to enabling continuous operations
  • Operate independently and display marked characteristics of ownership and motivation

If you want to apply for this opening, please send your resume to job-p016@progent.com. Please include the job code of the opportunity that you are considering.

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