Progent is seeking Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Working with Progent
Progent is a progressive computer consulting and information technology outsourcing company based in San Jose, CA, in the middle of Silicon Valley. Effective models for customer marketing, service delivery, network infrastructure, and employee benefits have allowed Progent to become one of the fastest growing and most respected Microsoft Partners in America. Our extensive support information base and collaborative style of problem resolution has allowed Progent to build up a strong staff and a loyal international customer base.

If you have a background giving Windows desktop support and live in the Modesto area, teaming with Progent and working for Progent's clients will improve your skills through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on providing computer consulting and technical support to small and mid-size businesses will be your chance to work personally with decision makers and contribute significantly to the growth of exciting businesses. In addition, Progent's virtual office infrastructure provides state-of-the-art tools for remote access and wireless connectivity to enable you to implement quick solutions when you take on mission-critical tasks.


Job Title

Desktop Support Specialist

Job Code

P016

Work Location

Work from home, virtual office infrastructure.

Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities

Responsibilities
  • Support, analyze and resolve issues with all releases of Windows-powered workstation and laptop computers and others as necessary.
  • Work with computer end users in assisting to identify and resolve app and OS problems that disrupt productivity
  • Install, configure and verify a range of software programs on user PCs
  • Work on-premises to find and resolve both emergency and persistent issues that impact the reliability, protection, speed, accessibility, and overall functionality of desktops, laptops, imaging devices and other hardware
  • Install new end-user equipment and help with other deployments, upgrades, and exchanges of PCs, laptop computers and related hardware
  • Provide the prompt diagnosis and repair of workstations and notebooks and related equipment
  • Stay current with an expert knowledge of workstation and laptop computing applications and use of connectivity technologies including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years background in workstation admin new software configuration, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer troubleshooting and fault isolation skill, talent to install temporary patches to resolve computer problems and escalate support services when required
  • Broad experience providing software help to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 programs such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated dedication to enabling continuous operations
  • Work without supervision and show marked characteristics of ownership and drive

If you would like to be considered for this position, please email your qualifications to job-p016@progent.com. Please include the job code of the opening that you are applying for.

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