Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is a progressive computer support and information technology outsourcing company based in San Jose, California, in the center of Silicon Valley. Unique models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to be among the fastest growing and most respected Microsoft Gold Partners in America. Our extensive support information base and team style of problem resolution has allowed Progent to retain a talented staff and a loyal worldwide client base.

If you have experience giving Windows desktop help and live in the Modesto area, teaming with Progent and supporting Progent's customers will expand your technical abilities through interaction with Progent's team of collaborative, high-output consultants. Progent's focus on providing IT consulting and technical help to small and mid-size businesses will be your chance to operate personally with top executives and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office infrastructure offers state-of-the-art tools for remote access and wireless communications to help you to implement quick solutions when you help with mission-critical tasks.


Job Title

Desktop Support Specialist

Job Number

P016

Location

Work from home, virtual office infrastructure.

Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, workstation, notebook and peripheral setup, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities

Responsibilities
  • Maintain, analyze and troubleshoot problems with all versions of Microsoft Windows-powered PC and notebook computers and others as required.
  • Work directly with computer end users in assisting to find and resolve application and OS problems that impact productivity
  • Install, integrate and verify a variety of software programs on user PCs
  • Work on-site to diagnose and fix both emergency and chronic problems that reduce the reliability, protection, performance, connectivity, and general functionality of workstations, laptops, printers and other end user equipment
  • Deploy new end-user equipment and help with other installations, updates, and swaps of PCs, notebooks and associated equipment
  • Assure the timely diagnosis and repair of PCs and laptop computers and associated equipment
  • Stay up-to-date with an expert knowledge of PC and laptop computing applications and use of connectivity technologies including the Internet

Experience

Minimum Work Experience Requirements
  • Three years background in workstation admin new program setup, computer and peripheral integration, troubleshooting and correction)
  • Strong computer troubleshooting and fault isolation skill, knowledge to implement short-term patches to solve computer issues and escalate support services when required
  • Broad background providing software help to small organizations for all Windows OS, Office Suite, and Office 365 programs including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to facilitating uninterrupted productivity
  • Work without supervision and show distinct characteristics of responsibility and motivation

If you want to pursue this opening, you should send your qualifications to job-p016@progent.com. Please specify the job number of the position that you are asking about.

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