Progent is seeking Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is a progressive computer consulting and IT outsourcing firm based in San Jose, CA, in the middle of Silicon Valley. Unique models for client marketing, service delivery, virtual office environment, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Gold Partners in the U.S. Our shared technical information base and collaborative approach to problem solving has allowed Progent to retain a talented staff and a loyal worldwide customer base.

If you have a background giving Windows desktop technical support and reside in the Modesto area, joining Progent and supporting Progent's clients will expand your technical abilities through interaction with Progent's staff of mutually supportive, high-productivity engineers. Progent's concentration on offering computer expertise and network help to small businesses will be your chance to work closely with decision makers and contribute significantly to the success of exciting businesses. Also, Progent's virtual office network provides state-of-the-art technology for remote access and mobile communications to enable you to implement fast solutions when you take on business-critical tasks.

Position Title

Desktop Engineer

Job Number


Work Location

Home-based, virtual office environment.


Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Main Responsibilities
  • Support, analyze and troubleshoot problems with all releases of Microsoft Windows-based desktop and laptop computers and others as needed.
  • Work with computer end users in helping to identify and resolve application and operating system issues that hinder user productivity
  • Install, configure and verify a variety of software programs on user workstations
  • Operate on-site to find and fix both emergency and persistent problems that impact the reliability, security, performance, accessibility, and overall functionality of desktops, laptops, imaging devices and other hardware
  • Install new end-user hardware and perform other deployments, updates, and exchanges of desktops, laptop computers and related hardware
  • Provide the prompt diagnosis and remediation of workstations and notebooks and associated equipment
  • Stay current with advanced knowledge of desktop and laptop computing applications and use of connectivity technologies including the Internet


Minimum Professional Experience Requirements
  • Three years background in workstation admin new program setup, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer debugging and problem isolation ability, knowledge to implement temporary patches to solve network problems and escalate support when necessary
  • In-depth experience delivering software help to small companies for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to facilitating continuous operations
  • Work independently and display distinct characteristics of responsibility and motivation

If you want to be considered for this position, please send your qualifications to Be sure to specify the job number of the position that you are considering.

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