Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is an innovative computer support and IT outsourcing firm based in San Jose, CA, in the center of Silicon Valley. Unique models for client marketing, support delivery, virtual office environment, and employee benefits have enabled Progent to become among the fastest growing and most successful Microsoft Partners in America. Our extensive support database and team approach to problem solving has helped Progent to retain a talented staff and a satisfied worldwide client base.

If you have a background giving Windows desktop support and reside in the Modesto area, joining Progent and working for Progent's clients will improve your skills through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's focus on offering IT expertise and technical help to small companies will be your chance to work closely with decision makers and add significantly to the success of exciting companies. Also, Progent's virtual office network offers state-of-the-art technology for remote access and mobile communications to help you to deliver fast solutions when you help with business-critical tasks.


Position Title

Desktop Support Specialist

Job Code

P016

Location

Work from home, virtual office infrastructure.

Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Responsibilities
  • Maintain, analyze and resolve issues with all versions of Windows-powered PC and notebook systems and others as needed.
  • Work directly with computer users in assisting to identify and resolve application and OS issues that disrupt productivity
  • Deploy, configure and verify a range of software programs on user workstations
  • Work on-site to find and fix both urgent and persistent problems that affect the stability, protection, performance, connectivity, and general functionality of workstations, laptops, printers and other end user equipment
  • Install new end-user hardware and help with other deployments, updates, and exchanges of PCs, laptop computers and associated equipment
  • Provide the prompt diagnosis and repair of workstations and notebooks and related equipment
  • Stay current with an expert knowledge of workstation and laptop applications and use of WAN technologies including the Internet

Experience

Minimum Professional Background Requirements
  • Three years experience in desktop PC administration new program configuration, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer debugging and problem isolation ability, talent to install short-term patches to solve computer problems and escalate support services when necessary
  • Broad background delivering software assistance to small companies for all Microsoft Windows OS, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to facilitating uninterrupted productivity
  • Work without supervision and show distinct quality of ownership and motivation

If you wish to pursue this job, you should email your resume to job-p016@progent.com. Please specify the job code of the position that interests you.

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