Progent is looking for a Microsoft Certified Systems Engineer to be part of Progent's staff of support experts in Monterey, California and deliver online technical assistance to Progent's clients in across the United States.

Benefits of Teaming with Progent
Progent is a progressive computer support and information technology outsourcing firm based in San Jose, California, in the heart of Silicon Valley. Unique models for customer marketing, service delivery, network infrastructure, and employee benefits have enabled Progent to become one of the most rapidly growing and most successful Microsoft Gold Partners in the U.S. Our shared technical information base and collaborative approach to problem resolution has allowed Progent to retain a strong staff and a satisfied international client base.

If you currently have a Microsoft MCSE accreditation and live in the Monterey area, joining Progent or working for Progent's clients will expand your technical abilities through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's concentration on offering computer consulting and technical support to small and mid-size businesses will give you the chance to operate personally with top executives and add measurably to the success of exciting companies. In addition, Progent's virtual office network offers advanced tools for remote support and mobile connectivity to enable you to implement fast solutions when you help with mission-critical problems.


Position Title
Sr. Information Technology Consultant, Microsoft Certified Systems Engineer

Job Code
P014

Location
Home-based, virtual office infrastructure.

Main Activities
Assist a range of small companies to maintain IT networks powered by MS Windows Vista, Microsoft Windows XP, Microsoft Windows Server 2008 and 2003, MS Exchange Server 2007 and 2003, and Microsoft's .NET servers. Cooperate closely with customer's IS group or deliver comprehensive IS outsourced services. Required areas of mastery include Exchange and Outlook, Active Directory design, Protection, server monitoring, and system infrastructure.

Relationships
Reports to:
Manager of Customer Support

Cooperates Extensively with:
CEO of Progent, Progent Microsoft Certified Systems Engineers and services sales managers, as well as Chief Information Officers and top management of small firm customers in Northern California, and key cities throughout the United States

Duties
Maintain and repair Windows Server 2008 and Windows Server 2003-based IT systems. Work on-site and remotely to diagnose and resolve both emergency and lingering issues related to reliability, security, throughput, connectivity, and general functionality.

Install, configure and validate Windows-based program servers and .NET servers. Set up and integrate Microsoft Windows 2K, Microsoft Windows XP, and Windows Vista workstation environments. Configure and evaluate various IT services and applications.

Create IT infrastructures and protections strategies that support client's company growth.

Service and administer MS Outlook client with back-end Microsoft Exchange Server, MS Office suite, phone communications, and high-speed Internet connection.

Plan and implement migrations to Microsoft Windows XP and Vista, Windows Server 2008 and Windows Server 2003, Active Directory, and MS Exchange Server 2007 and 2003.

Maximize system availability and capacity via fault-tolerant configuration, smart system infrastructure, and proactive network monitoring.

Produce up-to-date documentation of the environment as it evolves.

Identify and order additional server and communications hardware and/or programs to accommodate expansion and new applications.


Qualifications/
Education
Required Professional Background
Microsoft Certified System Engineer, proven analysis and problem isolation ability and people skills, and the experience to come up with temporary patches to network problems.

Understand how to to resolve software problems including desktop program compatibility issues, server trouble, data service problems, and connectivity issues.

Willingness to exchange knowledge with customers and coworkers and to escalate problems to additional engineers when necessary.

Must be able to to work efficiently in a virtual office infrastructure, providing consistent follow-up and utilizing offsite connectivity and wireless communications. Familiarity with automated server monitoring programs and remote analysis techniques.

Physical Capability
Willingness to react to off-hour network emergencies when on emergency call.

Capability to pick up, carry, and reposition all parts of user workstations, network appliances, printers and accessories.

If you wish to be considered for this job, please e-mail your qualifications to job-p014@progent.com. Please include the job number of the position that you are applying for.

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