Progent is looking for Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is an innovative network consulting and IT outsourcing company based in San Jose, CA, in the middle of Silicon Valley. Effective models for customer marketing, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to be one of the most rapidly growing and most successful Microsoft Gold Partners in America. Our extensive technical information base and team approach to problem solving has helped Progent to retain a strong staff and a loyal worldwide client base.

If you have a background providing desktop support and reside in the Monterey area, joining Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-output consultants. Progent's concentration on providing computer expertise and network help to small companies will give you the chance to work personally with decision makers and contribute measurably to the growth of dynamic businesses. Also, Progent's virtual office infrastructure provides state-of-the-art technology for remote access and mobile communications to enable you to implement fast solutions when you take on mission-critical problems.


Position Title

Desktop Engineer

Job Number

P016

Location

Work from home, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Responsibilities
  • Support, diagnose and troubleshoot issues with all releases of Windows-based desktop and notebook computer systems and others as needed.
  • Work directly with computer end users in helping to identify and fix application and OS issues that hinder user productivity
  • Install, configure and verify a variety of popular apps on user workstations
  • Operate on-premises to find and remediate both emergency and persistent problems that reduce the stability, protection, performance, accessibility, and general capability of workstations, laptops, printers and other end user equipment
  • Deploy new end-user equipment and help with other deployments, upgrades, and exchanges of workstations, laptop computers and related equipment
  • Provide the timely diagnosis and remediation of desktops and laptop computers and associated hardware
  • Remain current with an expert knowledge of desktop and laptop applications and utilization of WAN infrastructure including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years experience in desktop PC admin new program setup, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer debugging and problem isolation ability, knowledge to install temporary patches to solve network problems and escalate support services when necessary
  • Broad background delivering software assistance to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 apps including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to facilitating continuous operations
  • Operate independently and show marked quality of ownership and drive

If you wish to apply for this opening, you should send your qualifications to job-p016@progent.com. Please specify the job number of the position that you are applying for.

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