Progent is looking for Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is an innovative network consulting and IT outsourcing company headquartered in San Jose, California, in the heart of Silicon Valley. Unique models for customer marketing, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become among the most rapidly growing and most respected Microsoft Gold Partners in the U.S. Our extensive technical database and team approach to problem resolution has allowed Progent to build up a strong staff and a loyal international client base.

If you have experience giving Windows desktop support and live in the Monterey area, teaming with Progent and working for Progent's clients will improve your technical abilities through interaction with Progent's staff of mutually supportive, high-productivity engineers. Progent's concentration on providing computer expertise and technical help to small and mid-size businesses will give you the opportunity to operate personally with top executives and contribute measurably to the growth of dynamic businesses. In addition, Progent's virtual office infrastructure provides advanced technology for remote support and wireless communications to help you to implement fast solutions when you take on mission-critical tasks.


Job Title

Desktop Support Specialist

Job Code

P016

Work Location

Home-based, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Responsibilities
  • Maintain, diagnose and resolve problems with all releases of Microsoft Windows-powered workstation and laptop systems and others as needed.
  • Work with computer users in helping to identify and resolve application and OS issues that disrupt user productivity
  • Deploy, configure and test a range of applications on user workstations
  • Work on-premises to diagnose and resolve both emergency and persistent issues that impact the reliability, security, performance, accessibility, and general functionality of workstations, laptops, printers and other end user equipment
  • Deploy new end-user hardware and perform other installations, updates, and swaps of PCs, notebooks and related hardware
  • Provide the timely analysis and remediation of desktops and laptop computers and associated hardware
  • Stay updated with an expert knowledge of desktop and notebook computing applications and use of connectivity infrastructure including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years experience in workstation admin new program configuration, computer and peripheral integration, trouble analysis and resolution)
  • Strong computer troubleshooting and problem isolation ability, knowledge to install short-term patches to solve network issues and escalate support services when necessary
  • Broad background providing software assistance to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Proven dedication to facilitating continuous productivity
  • Work without supervision and display distinct characteristics of ownership and drive

If you would like to apply for this position, you should send your qualifications to job-p016@progent.com. Be sure to specify the job number of the position that you are applying for.

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