Progent is looking for Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is a progressive computer support and IT outsourcing company headquartered in San Jose, California, in the heart of Silicon Valley. Effective models for customer marketing, service delivery, virtual office environment, and employee benefits have enabled Progent to become among the most rapidly growing and most respected Microsoft Gold Partners in the U.S. Our extensive support database and collaborative approach to problem solving has helped Progent to build up a talented staff and a loyal international client base.

If you have a background delivering desktop help and reside in the Morgan Hill area, teaming with Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of collaborative, high-output engineers. Progent's focus on offering IT expertise and technical help to small companies will give you the chance to operate personally with top executives and contribute measurably to the success of exciting businesses. In addition, Progent's virtual office network provides advanced technology for remote access and mobile connectivity to help you to deliver quick solutions when you help with business-critical tasks.

Job Title

Desktop Engineer

Job Code


Work Location

Home-based, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, workstation, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Main Responsibilities
  • Maintain, analyze and troubleshoot problems with all versions of Microsoft Windows-powered PC and notebook systems and others as necessary.
  • Work directly with computer users in helping to find and resolve app and operating system problems that disrupt user productivity
  • Deploy, configure and test a range of applications on user workstations
  • Operate on-premises to diagnose and fix both emergency and chronic problems that reduce the stability, protection, speed, accessibility, and overall capability of workstations, laptops, imaging devices and other hardware
  • Deploy new end-user hardware and help with other installations, updates, and exchanges of workstations, notebooks and related equipment
  • Assure the timely analysis and remediation of workstations and notebooks and related hardware
  • Remain updated with an expert knowledge of desktop and notebook applications and utilization of connectivity technologies including the Internet


Minimum Work Experience Requirements
  • Three years experience in desktop PC administration new program setup, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer debugging and problem isolation skill, knowledge to implement short-term patches to solve computer issues and escalate support when required
  • Broad background providing software assistance to small organizations for all Windows OS, Microsoft Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to facilitating continuous operations
  • Operate independently and display distinct characteristics of responsibility and motivation

If you would like to be considered for this job, please send your qualifications to Be sure to include the job number of the opportunity that you are applying for.

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