Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is a progressive computer consulting and information technology outsourcing company headquartered in San Jose, CA, in the middle of Silicon Valley. Unique models for customer marketing, service delivery, network infrastructure, and employee benefits have enabled Progent to be among the fastest growing and most successful Microsoft Partners in the United States. Our shared support database and collaborative style of problem solving has helped Progent to build up a strong staff and a satisfied international customer base.

If you have a background providing Windows desktop technical support and reside in the Morgan Hill area, joining Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on offering computer expertise and network support to small businesses will be your chance to operate closely with top executives and add measurably to the success of dynamic businesses. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote access and mobile communications to help you to deliver quick solutions when you take on business-critical problems.


Position Title

Desktop Engineer

Job Code

P016

Work Location

Work from home, virtual office environment.

Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, workstation, notebook and peripheral setup, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities

Responsibilities
  • Support, diagnose and resolve problems with all versions of Microsoft Windows-based PC and notebook systems and others as necessary.
  • Work with computer users in helping to find and fix app and OS issues that impact user productivity
  • Install, configure and test a range of popular apps on user workstations
  • Operate on-site to diagnose and resolve both urgent and persistent issues that affect the reliability, security, performance, accessibility, and overall functionality of desktops, notebooks, printers and other hardware
  • Deploy new end-user hardware and help with other installations, upgrades, and swaps of workstations, laptop computers and related hardware
  • Provide the timely diagnosis and repair of desktops and notebooks and related equipment
  • Remain current with an expert knowledge of PC and laptop applications and use of WAN technologies including the Internet

Experience

Minimum Work Experience Requirements
  • Three years experience in workstation admin new program setup, computer and peripheral deployment, troubleshooting and mitigation)
  • Strong computer troubleshooting and fault isolation skill, knowledge to implement temporary patches to resolve computer problems and escalate support when necessary
  • In-depth experience delivering software help to small companies for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven dedication to facilitating continuous operations
  • Operate independently and display marked characteristics of ownership and drive

If you would like to apply for this opening, please send your resume to job-p016@progent.com. Please include the job code of the opportunity that you are applying for.

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