Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is a progressive network support and IT outsourcing company headquartered in San Jose, CA, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, network infrastructure, and employee benefits have allowed Progent to be one of the most rapidly growing and most successful Microsoft Gold Partners in America. Our shared support database and team approach to problem resolution has allowed Progent to retain a strong staff and a loyal international client base.

If you have experience delivering desktop technical support and live in the Morgan Hill area, teaming with Progent and working for Progent's clients will expand your skills through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's concentration on providing computer expertise and network help to small companies will give you the opportunity to operate closely with decision makers and contribute measurably to the success of exciting companies. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote access and wireless connectivity to enable you to deliver quick solutions when you help with mission-critical tasks.

Job Title

Desktop Engineer

Job Number



Work from home, virtual office environment.


Key Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

  • Maintain, analyze and resolve problems with all releases of Windows-powered PC and laptop systems and others as necessary.
  • Work with computer end users in helping to find and fix application and operating system issues that hinder productivity
  • Install, configure and verify a variety of applications on user PCs
  • Work on-premises to find and fix both emergency and chronic issues that affect the stability, protection, performance, connectivity, and overall functionality of workstations, laptops, printers and other end user equipment
  • Deploy new end-user hardware and perform other deployments, updates, and exchanges of PCs, notebooks and associated equipment
  • Assure the timely diagnosis and remediation of workstations and laptop computers and associated equipment
  • Stay up-to-date with an expert knowledge of desktop and laptop computing applications and utilization of connectivity infrastructure including the Internet


Minimum Work Experience Requirements
  • Three years background in desktop PC admin new software setup, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and fault isolation ability, knowledge to install short-term patches to resolve computer problems and escalate support services when necessary
  • In-depth background providing software help to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated dedication to enabling uninterrupted operations
  • Operate without supervision and display distinct characteristics of ownership and drive

If you want to apply for this opening, you should send your qualifications to Be sure to include the job code of the opportunity that you are applying for.

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