Progent is looking for Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Working with Progent
Progent is an innovative computer consulting and IT outsourcing firm based in San Jose, California, in the heart of Silicon Valley. Effective models for client marketing, support delivery, network infrastructure, and employee benefits have enabled Progent to become one of the fastest growing and most respected Microsoft Partners in the United States. Our shared support information base and team approach to problem resolution has helped Progent to build up a talented staff and a satisfied worldwide client base.

If you have a background providing desktop help and reside in the Napa area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-output engineers. Progent's focus on offering computer consulting and network support to small companies will be your opportunity to work closely with decision makers and contribute significantly to the success of dynamic companies. Also, Progent's virtual office network provides advanced technology for remote access and mobile connectivity to help you to deliver fast solutions when you take on business-critical problems.


Job Title

Desktop Engineer

Job Number

P016

Location

Work from home, virtual office environment.

Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, PC desktop, notebook and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities

Responsibilities
  • Support, analyze and resolve problems with all releases of Microsoft Windows-based workstation and laptop systems and others as required.
  • Work with computer users in assisting to identify and fix app and OS problems that impact user productivity
  • Deploy, integrate and test a variety of applications on user PCs
  • Work on-site to diagnose and resolve both urgent and chronic issues that impact the stability, security, performance, connectivity, and overall capability of desktops, laptops, imaging devices and other hardware
  • Deploy new end-user equipment and perform other installations, updates, and exchanges of desktops, notebooks and associated hardware
  • Provide the timely diagnosis and remediation of PCs and notebooks and related hardware
  • Remain up-to-date with an expert knowledge of workstation and laptop computing applications and use of WAN infrastructure including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years experience in desktop PC admin new program setup, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer debugging and fault isolation skill, knowledge to implement temporary patches to solve network issues and escalate support services when necessary
  • In-depth background providing software help to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to facilitating uninterrupted productivity
  • Work independently and show marked characteristics of ownership and drive

If you wish to pursue this position, please send your resume to job-p016@progent.com. Be sure to specify the job number of the position that interests you.

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