Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Teaming with Progent
Progent is an innovative computer consulting and information technology outsourcing firm based in San Jose, California, in the center of Silicon Valley. Unique models for client marketing, service delivery, network environment, and employee benefits have enabled Progent to become among the fastest growing and most successful Microsoft Gold Partners in America. Our shared support database and team style of problem resolution has helped Progent to build up a talented staff and a loyal worldwide client base.

If you have a background providing Windows desktop support and reside in the Napa area, teaming with Progent and working for Progent's clients will improve your skills through interaction with Progent's team of collaborative, high-productivity engineers. Progent's focus on providing computer expertise and network help to small businesses will be your opportunity to operate closely with decision makers and add measurably to the growth of exciting companies. Also, Progent's virtual office infrastructure offers state-of-the-art tools for remote support and wireless connectivity to help you to implement fast solutions when you help with mission-critical tasks.


Job Title

Desktop Support Specialist

Job Number

P016

Work Location

Home-based, virtual office environment.

Expertise

Key Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and troubleshoot issues with all versions of Windows-based PC and laptop systems and others as needed.
  • Work directly with computer users in helping to identify and fix application and operating system problems that impact productivity
  • Install, configure and test a variety of applications on user PCs
  • Work on-site to diagnose and remediate both urgent and chronic issues that impact the stability, protection, performance, connectivity, and general functionality of workstations, laptops, printers and other end user equipment
  • Deploy new end-user hardware and perform other deployments, updates, and exchanges of PCs, notebooks and associated equipment
  • Provide the timely analysis and repair of PCs and laptop computers and associated hardware
  • Remain current with an expert knowledge of desktop and laptop applications and utilization of connectivity technologies including the Internet

Experience

Minimum Work Experience Requirements
  • Three years background in desktop PC administration new program setup, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer debugging and fault isolation skill, knowledge to implement temporary patches to resolve network issues and escalate support services when required
  • Broad experience providing software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 programs such as Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated commitment to enabling continuous operations
  • Work independently and display marked characteristics of responsibility and drive

If you would like to look further into this opening, you should send your qualifications to job-p016@progent.com. Be sure to specify the job number of the position that interests you.

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