Progent is looking for Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is a progressive network consulting and information technology outsourcing company based in San Jose, California, in the center of Silicon Valley. Effective models for client marketing, service delivery, network infrastructure, and employee compensation have enabled Progent to become one of the most rapidly growing and most respected Microsoft Gold Partners in America. Our shared technical database and collaborative approach to problem solving has allowed Progent to retain a talented staff and a satisfied international customer base.

If you have experience providing desktop technical support and reside in the Napa area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing computer consulting and network support to small companies will be your opportunity to operate personally with top executives and add significantly to the success of dynamic companies. Also, Progent's virtual office network offers advanced technology for remote access and mobile communications to enable you to implement fast solutions when you take on business-critical tasks.


Position Title

Desktop Engineer

Job Number

P016

Work Location

Home-based, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Main Responsibilities
  • Maintain, diagnose and troubleshoot issues with all versions of Windows-powered PC and notebook systems and others as necessary.
  • Work directly with computer end users in assisting to identify and resolve application and OS issues that impact user productivity
  • Install, integrate and verify a variety of software programs on user PCs
  • Work on-site to find and fix both emergency and persistent problems that impact the reliability, security, speed, accessibility, and overall capability of desktops, laptops, imaging devices and other hardware
  • Install new end-user hardware and help with other installations, upgrades, and swaps of desktops, laptop computers and related hardware
  • Provide the timely analysis and remediation of workstations and laptop computers and related equipment
  • Stay current with an expert knowledge of PC and notebook computing applications and utilization of connectivity technologies including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years experience in workstation admin new software setup, computer and peripheral deployment, trouble analysis and mitigation)
  • Strong computer debugging and problem isolation ability, talent to implement short-term patches to solve network issues and escalate support services when necessary
  • In-depth experience providing software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Office 365 programs including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated commitment to facilitating continuous operations
  • Work without supervision and show marked characteristics of responsibility and drive

If you would like to be considered for this position, you should email your qualifications to job-p016@progent.com. Be sure to specify the job number of the position that you are asking about.

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