Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is a progressive network support and information technology outsourcing company headquartered in San Jose, California, in the center of Silicon Valley. Effective models for client marketing, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to be among the fastest growing and most successful Microsoft Gold Partners in the United States. Our extensive technical information base and collaborative style of problem solving has helped Progent to build up a strong staff and a satisfied worldwide customer base.

If you have a background delivering Windows desktop technical support and reside in the Oakland area, teaming with Progent and working for Progent's clients will expand your technical abilities through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on offering computer consulting and technical help to small companies will be your opportunity to work personally with top executives and contribute significantly to the growth of exciting companies. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote access and wireless communications to help you to implement quick solutions when you help with business-critical tasks.


Position Title

Desktop Support Specialist

Job Code

P016

Work Location

Home-based, virtual office environment.

Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Responsibilities
  • Support, analyze and troubleshoot issues with all versions of Microsoft Windows-based desktop and laptop computer systems and others as necessary.
  • Work with computer end users in helping to find and resolve application and OS problems that hinder productivity
  • Install, integrate and verify a variety of applications on user PCs
  • Work on-site to diagnose and remediate both urgent and persistent issues that affect the reliability, protection, performance, connectivity, and general capability of workstations, laptops, imaging devices and other end user equipment
  • Deploy new end-user equipment and help with other deployments, updates, and exchanges of PCs, laptop computers and associated equipment
  • Assure the prompt analysis and repair of workstations and notebooks and associated equipment
  • Stay current with advanced knowledge of PC and notebook applications and utilization of connectivity technologies including the Internet

Experience/Education

Minimum Work Background Requirements
  • Three years experience in desktop PC admin new software setup, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer troubleshooting and problem isolation ability, knowledge to implement short-term patches to solve network issues and escalate support when necessary
  • Broad experience delivering software assistance to small organizations for all Windows OS, Microsoft Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to enabling uninterrupted operations
  • Work without supervision and display marked quality of responsibility and drive

If you would like to pursue this position, please send your resume to job-p016@progent.com. Please specify the job number of the opportunity that you are asking about.

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