Progent is looking for Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is an innovative network support and information technology outsourcing firm headquartered in San Jose, California, in the middle of Silicon Valley. Effective models for customer marketing, service delivery, network environment, and employee benefits have enabled Progent to be one of the fastest growing and most successful Microsoft Gold Partners in America. Our extensive technical database and team approach to problem solving has allowed Progent to build up a talented staff and a satisfied international customer base.

If you have experience delivering desktop support and reside in the Oakland area, joining Progent and working for Progent's customers will improve your technical abilities through interaction with Progent's staff of mutually supportive, high-productivity engineers. Progent's focus on offering computer consulting and network support to small and mid-size companies will be your opportunity to work personally with decision makers and contribute significantly to the growth of dynamic companies. Also, Progent's virtual office network offers state-of-the-art technology for remote access and mobile connectivity to enable you to deliver fast solutions when you help with business-critical problems.


Position Title

Desktop Engineer

Job Code

P016

Work Location

Work from home, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral integration, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Responsibilities
  • Maintain, diagnose and troubleshoot problems with all releases of Microsoft Windows-based workstation and laptop computers and others as required.
  • Work directly with computer end users in helping to identify and resolve app and operating system issues that disrupt productivity
  • Install, integrate and test a range of popular apps on user workstations
  • Work on-premises to find and resolve both emergency and chronic problems that affect the stability, protection, performance, accessibility, and general functionality of desktops, notebooks, printers and other end user equipment
  • Deploy new end-user equipment and help with other installations, updates, and exchanges of workstations, laptop computers and related hardware
  • Assure the timely diagnosis and repair of workstations and notebooks and related equipment
  • Stay up-to-date with an expert knowledge of workstation and laptop applications and utilization of WAN technologies including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years background in workstation admin new software setup, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer debugging and problem isolation ability, talent to install short-term patches to solve network issues and escalate support when necessary
  • Broad experience delivering software assistance to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated commitment to enabling continuous productivity
  • Operate without supervision and display marked characteristics of responsibility and motivation

If you would like to look further into this opening, you should send your qualifications to job-p016@progent.com. Be sure to specify the job number of the opportunity that interests you.

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