Full-time Positions with Progent for MCP, MCSA, MCDST Certified PC Support Professional Silicon Valley
Progent has openings for a Desktop Engineer to assist Progent's customers to support employees running all desktop and notebook PCs powered by Microsoft Windows 2K , Windows XP and Microsoft Vista platforms. Work extensively with customer's management, IS staff or under the guidance of a Progent Senior Engineer to help the customer's end users.
Advantages of Joining Progent
Progent is an innovative computer consulting and IT outsourcing firm based in San Jose, California, in the heart of Silicon Valley. Effective models for client acquisition, support delivery, virtual office environment, and employee benefits have enabled Progent to become one of the most rapidly growing and most respected Microsoft Gold Partners in America. Our extensive technical database and collaborative style of problem solving has helped Progent to retain a talented staff and a loyal worldwide client base.
If you are a Desktop Engineer with technical support expertise,
joining Progent or supporting Progent's customers will improve your technical abilities through interaction with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on offering IT consulting and network support to small businesses will give you the chance to work closely with top executives and add measurably to the growth of dynamic companies. Also, Progent's virtual office network offers state-of-the-art tools for remote support and mobile connectivity to help you to implement fast solutions when you take on mission-critical problems.
Position Title
Desktop Support Specialist
Job Number
P016
Location
Home-based, virtual office environment.
Essential Functions
Work with a variety of Progent customers to maintain employees running all desktop and notebook computer based on Microsoft Windows 2000, Microsoft Windows XP and Microsoft Vista platforms. Work extensively with client's management, IT group or under the guidance of a Progent Senior Engineer to support the customer's workers. Key areas of skill include Microsoft Exchange-based Outlook e-mail clients, Microsoft applications, desktop, notebook and printer configurations, remote connectivity for clients, setup and validate Virtual Private Network settings, and fundamental Network admin, such as user maintenance. The Desktop Engineer will provide both remote and onsite assistance in these technical areas.
Relationships
Managed by:
Director of Client Services
Cooperates Extensively with:
Account Consultants, Director of Operations, Business Development Managers and other engineers
External Associations:
Clients, technology resources, and manufacturers/publishers
Duties
Support and diagnose Microsoft Windows 2000, Windows XP and Microsoft Vista-based desktop and laptop computers.
Interact directly with computer users in helping identify and resolve program and system issues that inhibit user efficiency.
Load, set up and test a range of popular applications on user desktops. Integrate, refresh and update operating systems on desktop machines, including company-wide role-out’s using deployment tools such as Ghost.
Operate in person and off-site to analyze and correct both emergency and lingering problems that impact reliability, protection, performance, connectivity, and overall efficiency of desktops, notebooks, printers, and other end user equipment.
Guided by customer or Progent Sr. System Engineer's design and intention for end user environments, provide implementation of hardware and programs to support and align with customer's business strategy.
Support MS Outlook with host Microsoft Exchange server, Microsoft Office suite, phone communications, and broadband Internet link.
Help with end user software upgrades.
Implement installations of new end-user computers and peripherals plus other installations, upgrades, and exchanges of desktops, notebook computers, and related hardware.
Assure the responsive troubleshooting and fixing of workstations, notebook PCs, and associated hardware.
Keep an expert knowledge of desktop and notebook PC programs and utilization of connectivity infrastructure especially the Internet.
Act as an information technology resource for client workers and consultants and participating in projects as required.
Produce up-to-date documentation of the environment as it expands.
Experience/
Schooling
Minimum Work Experience
3 years experience in workstation management new program installation, hardware deployment, trouble isolation and correction).
Strong technical analysis and problem isolation skills, talent to come up with temporary patches to technical problems and escalate issues appropriately.
In-depth experience providing software support to businesses on all Windows platforms and Microsoft Office family programs including Outlook, Word, and Excel.
Experience in a variety of client environments, with a mix of end user hardware.
Familiarity with remote server monitoring tools and remote repair techniques.
Demonstrated skill to operate productively in a virtual office situation, providing consistent follow-up and utilizing remote access and wireless computing technology.
Excellent speaking and writing communication ability.
Experience operating in a group environment, in addition to the ability to perform on your own.
Demonstrated commitment to ensuring continuous operations.
Work independently and demonstrates marked quality of ownership and motivation.
Education
High school graduate or extensive work background.
College or professional group level technology related course work.
Advancement towards earning a MCSE certificate for Microsoft Windows 2003.
Physical Requirements
Ability to lift, carry, and move all parts of user computers, the network, and etc..
Ability to have an open schedule such as handling off-hour network emergencies and travel, if required, to client sites.
If you want to look further into this position, you should e-mail your qualifications to job-p016@progent.com. Be sure to specify the job number of the opportunity that you are asking about.
