Progent is looking for a Desktop Engineer to work with Progent's clients to support users of all desktop and laptop computer based on Windows 2000, Windows XP and Vista operating systems. Operate closely with customer's executives, IT staff or under the guidance of a Progent Senior Consultant to help the client's workers.
Why Consultants Are Joining Progent
Progent is an innovative network support and information technology outsourcing company headquartered in San Jose, California, in the center of Silicon Valley. Effective models for client acquisition, support delivery, network environment, and employee benefits have enabled Progent to be one of the fastest growing and most successful Microsoft Gold Partners in the United States. Our shared technical information base and team style of problem solving has allowed Progent to retain a talented staff and a satisfied worldwide customer base.
If you are a Desktop Engineer with technical support expertise,
joining Progent or supporting Progent's clients will expand your skills through interaction with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on offering computer consulting and technical support to small companies will give you the chance to work personally with decision makers and add significantly to the success of dynamic companies. Also, Progent's virtual office infrastructure provides advanced tools for remote access and mobile connectivity to help you to implement quick solutions when you take on mission-critical problems.
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Job Title |
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Desktop Support Specialist
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Job Code |
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P016
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Location |
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Work from home, virtual office infrastructure.
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Primary Functions |
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Work with a range of our customers to support users of all desktop and notebook computer based on Windows 2K , Microsoft Windows XP and Vista technology. Work extensively with client's executives, IT group or under the guidance of a Progent Senior Consultant to support the client's workers. Required fields of skill include Microsoft Exchange-based Outlook email, Microsoft software products, workstation, notebook and peripheral setup, offsite access for users, setup and validate Virtual Private Network configurations, and basic Network management, such as user maintenance. The Desktop Support Specialist will deliver both offsite and on-person assistance in these areas.
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Associations |
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Reports to:
Director of Customer Services
Cooperates Closely with:
Account Consultants, Operations Manager, Business Development Representatives and other engineers
External Relationships:
Customers, technical resources, and manufacturers/publishers
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Duties |
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Support and diagnose Microsoft Windows 2000, Microsoft Windows XP and Microsoft Vista-based workstation and laptop computers.
Work directly with computer users in assisting to identify and resolve program and OS problems that hinder user efficiency.
Install, configure and verify a range of software applications on user workstations. Integrate, refresh and upgrade the OS on desktop machines, including company-wide role-out’s utilizing deployment tools such as Ghost.
Operate in person and remotely to analyze and resolve both emergency and chronic problems that impact availability, protection, responsiveness, connectivity, and general functionality of workstations, notebooks, printers, and other end user equipment.
Guided by client or Progent Senior Network Engineer's design and intention for end user environments, provide installation of hardware and programs to support and complement with customer's company goals.
Maintain MS Outlook client with back-end Microsoft Exchange server, Office applications, phone communications, and fast Internet access.
Help with end user software migrations.
Implement installations of new end-user computers and peripherals plus other installations, upgrades, and swaps of workstations, notebook PCs, and associated equipment.
Assure the responsive diagnosis and repair of workstations, laptop PCs, and associated hardware.
Keep an advanced level in desktop and laptop PC programs and use of connectivity resources including the Internet.
Serve as a technical resource for customer workers and consultants and taking part in group tasks as required.
Produce up-to-date documentation of the network as it grows.
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Experience/
Education |
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Required Professional Background
3 years experience in workstation management updated software configuration, computer and peripheral integration, problem analysis and resolution).
Proven computer analysis and diagnostic ability, talent to come up with quick patches to network trouble and escalate issues appropriately.
Extensive background delivery program assistance to small-companies for all Windows operating systems and Microsoft Office family applications including Outlook, Word, and Excel.
Expertise in a range of client networks, with a mix of end user computers and peripherals.
Skill with offsite server monitoring tools and remote troubleshooting methodologies.
Proven ability to work productively in a virtual office environment, delivering consistent follow-up and using off-site access and mobile computing technology.
Excellent verbal and writing communication ability.
Accustomed to working in a group environment, in addition to the ability to work independently.
Demonstrated commitment to ensuring uninterrupted operations.
Operate without supervision and demonstrates marked sense of ownership and initiative.
Schooling
High school graduate or extensive work background.
College or industry group level technology related course work.
Advancement towards achieving a Microsoft Certified Systems Engineer certificate for MS Windows 2003.
Physical Capability
Ability to lift, carry, and move all parts of user workstations, the network, and peripherals.
Willingness to have an open work schedule including responding to off-hour technical crises and travel, when necessary, to client sites.
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If you wish to pursue this position, you should e-mail your resume to job-p016@progent.com. Be sure to specify the job number of the position that you are asking about.
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