Progent is looking for a Desktop Engineer to work with Progent's clients to support users of all desktop and laptop computer based on Windows 7, Microsoft Windows XP and Vista platforms. Operate extensively with client's executives, IS staff or under the direction of a Progent Staff Consultant to support the customer's workers.
Advantages of Working with Progent
Progent is a progressive network support and information technology outsourcing firm based in San Jose, CA, in the heart of Silicon Valley. Effective models for customer acquisition, service delivery, virtual office environment, and employee compensation have enabled Progent to be among the fastest growing and most respected Microsoft Gold Partners in America. Our shared support database and team approach to problem resolution has helped Progent to build up a strong staff and a loyal worldwide client base.
If you are a Desktop Engineer with technical support expertise,
teaming with Progent or working for Progent's customers will expand your skills through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on providing computer expertise and technical help to small and mid-size businesses will be your chance to work closely with top executives and contribute measurably to the success of dynamic companies. In addition, Progent's virtual office infrastructure provides advanced technology for remote access and wireless communications to help you to deliver quick solutions when you take on mission-critical problems.
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Position Title |
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Desktop Engineer
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Job Number |
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P016
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Location |
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Home-based, virtual office environment.
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Main Activities |
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Work with a variety of our customers to support employees running all desktop and laptop PCs powered by Windows 7, Windows XP and Vista technology. Operate closely with client's executives, IT group or under the direction of a Progent Staff Engineer to support the client's end users. Key areas of skill include Exchange-based Outlook e-mail clients, Microsoft applications, desktop, notebook and printer setup, offsite connectivity for clients, setup and test VPN settings, and fundamental Network administration, such as user maintenance. The Desktop Support Specialist will provide both offsite and on-person assistance in these skill sets.
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Associations |
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Reports to:
Manager of Customer Services
Works Closely with:
Primary Engineers, Operations Manager, Market Development Managers and other engineers
External Relationships:
Clients, technical resources, and vendors
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Responsibilities |
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Support and diagnose Microsoft Windows 7, Windows XP and Microsoft Vista-based desktop and laptop computer systems.
Interact directly with computer users in helping identify and rectify program and OS issues that reduce user productivity.
Load, configure and verify a variety of software applications on user computers. Deploy, refresh and update operating systems on PCs, including standardized role-out’s utilizing deployment utilities such as Ghost.
Operate on-site and remotely to analyze and correct both emergency and lingering problems that impact reliability, security, responsiveness, accessibility, and general functionality of desktops, notebooks, printers, and other end user peripherals.
Guided by client or Progent Sr. System Engineer's architecture and plan for end user environments, provide installation of hardware and software to promote and align with customer's business strategy.
Maintain MS Outlook with host MS Exchange server, Office suite, phone communications, and broadband web connection.
Help with end user software upgrades.
Implement deployment of new end-user computers and peripherals plus other deployments, updates, and swaps of desktops, laptop computers, and associated hardware.
Perform the responsive diagnosis and repair of workstations, laptop computers, and associated equipment.
Keep an advanced knowledge of workstation and notebook computing applications and use of connectivity infrastructure including the Internet.
Act as a technical resource for client employees and consultants and taking part in group tasks as required.
Produce up-to-date documentation of the network as it expands.
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Qualifications/
Schooling |
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Minimum Professional Experience
Three years background in workstation admin new program configuration, computer and peripheral deployment, trouble analysis and correction).
Strong computer troubleshooting and problem isolation ability, talent to implement temporary patches to network problems and escalate problems when necessary.
In-depth experience providing software help to small-companies for all Microsoft Windows operating systems and Microsoft Office Suite applications such as Outlook, Word, and Excel.
Expertise in a variety of customer networks, with an assortment of end user computers and peripherals.
Familiarity with offsite server monitoring tools and remote repair techniques.
Demonstrated ability to work productively in a virtual office environment, delivering reliable support and using remote connectivity and mobile computing technology.
Excellent speaking and written communication ability.
Accustomed to operating in a group environment, as well as the willingness to work on your own.
Demonstrated dedication to enabling continuous operations.
Operate without supervision and shows marked quality of ownership and motivation.
Education
High school diploma or equivalent experience.
College or industry group level technology related class study.
Advancement towards achieving a MCSE qualification for Windows 2003.
Physical Capability
Ability to pick up, carry, and reposition all components of user workstations, the network, and etc..
Ability to work a flexible work schedule such as handling off-hour network emergencies and travel, when required, to client sites.
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If you wish to pursue this position, please e-mail your resume to job-p016@progent.com. Please include the job code of the opening that you are asking about.
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