Career Opportunities at Progent for Home-based Sr. Online Support Engineers
Progent is looking for a Senior Remote Support Engineer to assist a variety of small company clients to support computer networks offsite, utilizing the latest technology such as rules-based diagnostics and virtual office connections.
Why Consultants Are Working with Progent
Progent is a progressive computer consulting and IT outsourcing firm headquartered in San Jose, CA, in the heart of Silicon Valley. Unique models for client marketing, support delivery, network environment, and employee benefits have enabled Progent to become among the fastest growing and most respected Microsoft Gold Partners in America. Our shared technical information base and team approach to problem resolution has allowed Progent to build up a strong staff and a loyal worldwide client base.
If you are an engineer with remote technical support expertise,
teaming with Progent or working for Progent's clients will expand your technical abilities through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on offering computer consulting and network help to small and mid-size businesses will be your opportunity to operate personally with top executives and contribute measurably to the success of dynamic companies. In addition, Progent's virtual office infrastructure provides advanced technology for remote support and mobile communications to enable you to deliver fast solutions when you help with mission-critical tasks.
Job Title
Expert Remote Service Engineer
Job Number
P018
Location
Work from home, virtual office environment.
Essential Functions
Help a variety of small and midsize company clients to support IT networks remotely, using advanced tools including rules-based diagnostics and remote management cards. Cooperate extensively via telephony with customer's IT staff to offer complete outsourced services. Vital areas of in-depth knowledge include Exchange-based email, Active Directory, protection, network monitoring, and system infrastructure. The Senior Remote Support Engineer will troubleshoot software problems such as desktop application integration issues, server problems, data service issues, and Internet connection issues, without onsite access, as long as the client infrastructure permits.
Associations
Reports to:
Director of Customer Support
Works Extensively with:
Client Support, Business Development Managers and various consultants
Outside Relationships:
Clients, technology resources, and manufacturers/publishers
Duties
Support and troubleshoot Windows 2000/2003 powered IT networks. Work remotely to identify and resolve both emergency and chronic problems concerned with uptime, protection, throughput, connectivity, and general functionality. Well-developed empathy and phone-based communications skills.
Install and configure Windows-powered application servers and .NET servers. Set up and deploy Microsoft Windows 2K, 2003, Vista and Windows XP workstation systems. Install and evaluate various information services and programs.
Design and build information technology architectures and protection strategies to support client's business goals.
Service and administer Outlook clients with backoffice Exchange host, Office suite, phone communications, and broadband Internet connections.
Design and perform migrations to Windows XP and Microsoft Windows Server, Active Directory, and Microsoft Windows Exchange Server.
Optimize system uptime and throughput by means of non-stop design, smart network architecture, and automated network monitoring.
Create updated documentation of the system as it changes.
Specify and procure new server and network equipment and/or software in order to promote customer's business growth and to support additional programs.
Qualifications/
Education
Minimum Professional Experience
Seven years experience in workstation and server administration new software integration, hardware setup, problem identification and repair).
Strong technical repair and diagnostic capability, knowledge to deploy fast resolutions to integration problems.
Experience in business program help (Microsoft family products).
Experience in a variety of customer infrastructures.
Experience with offsite network monitoring tools and offsite repair methodologies.
Demonstrated talent to operate effectively in a virtual office infrastructure, delivering consistent follow-through and utilizing remote access and wireless connectivity tools.
Excellent verbal and written communication ability.
Accustomed to working in a group environment.
Demonstrated dedication and commitment to providing continuous operations.
Works independently and demonstrates pronounced characteristics of ownership and initiative.
Schooling
Microsoft Certified Systems Engineer.
Cisco Systems Accreditation (CCDA, CCIE or similar).
2-year degree in information technology, or equivalent experience.
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If you wish to be considered for this position, please e-mail your resume to job-p018@progent.com. Please specify the job code of the opening that interests you.
