Full-time Openings with Progent for Home-based Sr. Online Support Engineer
Progent has openings for an experienced Remote Support Engineer to work with a variety of small and midsize business clients to support information networks remotely, utilizing state-of-the-art technical tools including automated monitoring and virtual office connections.
Advantages of Joining Progent
Progent is a progressive network consulting and information technology outsourcing firm headquartered in San Jose, CA, in the center of Silicon Valley. Effective models for client acquisition, service delivery, virtual office infrastructure, and employee compensation have allowed Progent to become one of the fastest growing and most respected Microsoft Gold Partners in the United States.. Our extensive support information base and collaborative approach to problem resolution has helped Progent to build up a strong staff and a satisfied worldwide customer base.
If you are an engineer with remote technical support expertise,
joining Progent or supporting Progent's clients will improve your skills through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's focus on providing computer consulting and network help to small companies will be your chance to work closely with decision makers and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office infrastructure provides advanced technology for remote access and wireless communications to help you to implement quick solutions when you help with business-critical tasks.
Position Title
Expert Remote Service Engineer
Job Code
P018
Location
Work from home, virtual office infrastructure.
Main Functions
Assist a range of small business clients to maintain IT networks online, using state-of-the-art tools such as rules-based diagnostics and virtual office connections. Cooperate closely via phone with client's IT staff to offer complete IT outsourcing. Key areas of expertise include Exchange and Outlook, Active Directory, protection, server monitoring, and network architecture. The Senior Remote Support Specialist will resolve software problems including desktop program integration issues, server trouble, data service problems, and connectivity issues, without onsite access, as long as the customer environment allows.
Relationships
Reports to:
Director of Customer Support
Interacts Extensively with:
Customer Services, Business Development Managers and other engineers
External Relationships:
Clients, technical resources, and manufacturers/publishers
Responsibilities
Support and repair Microsoft Windows 2000/2003 based IT systems. Operate online to identify and resolve both emergency and lingering problems concerned with uptime, protection, performance, connectivity, and overall efficiency. Well-developed sensitivity and telephony-based communications skills.
Install and integrate Microsoft Windows-based application servers and .NET hosts. Set up and integrate Microsoft Windows 2K, 2003, Vista and Microsoft Windows XP desktop environments. Install and evaluate a variety of IT services and programs.
Design and build information technology architectures and security approaches to align with customer's corporate goals.
Service and manage Outlook clients with back-end Exchange server, Microsoft Office suite, phone communications, and high-speed Internet connections.
Design and perform upgrades to Windows XP and Windows Server, Active Directory, and Microsoft Windows Exchange Server.
Optimize network availability and performance through fault-tolerant design, smart system architecture, and automated server monitoring.
Create on-going documentation of the environment as it changes.
Specify and order new server and communications hardware and/or software in order to promote client's business success and to host new programs.
Qualifications/
Education
Minimum Professional Background
Seven years experience in workstation and server administration new program installation, hardware setup, problem identification and resolution).
Strong technical repair and analysis capability, knowledge to implement fast resolutions to technical issues.
Background in business program support (Microsoft products in a variety of customer environments.
Familiarity with offsite network monitoring utilities and offsite repair techniques.
Proven talent to work efficiently in a virtual office environment, providing reliable follow-up and using remote access and wireless access tools.
Strong verbal and written communication ability.
Effectiveness when operating in a team environment.
Demonstrated dedication and commitment to providing continuous operations.
Operates independently and shows strong sense of ownership and initiative.
Education
Microsoft MCSE.
Cisco Systems certification (CCIE, CCNA, CCDA or equivalent).
2-year degree in information science, or equivalent field work.
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If you would like to look further into this position, you should e-mail your resume to job-p018@progent.com. Please include the job number of the position that you are considering.
