Progent has openings for an experienced Online Service Engineer in Australia to work with a range of worldwide small and midsize business clients to support computer systems via phone or remote connections.

Why Consultants Are Teaming with Progent
Progent is a progressive network support and IT outsourcing company based in San Jose, California, in the center of Silicon Valley. Unique models for customer acquisition, service delivery, virtual office environment, and employee benefits have allowed Progent to become one of the fastest growing and most respected Microsoft Gold Partners in the United States. Our extensive technical database and collaborative style of problem solving has allowed Progent to retain a talented staff and a loyal international customer base.

If you are an experienced IT support consultant in Australia with online customer support expertise, teaming with Progent and working for Progent's clients will expand your skills through cooperation with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on providing IT consulting and technical help to small and mid-size companies will be your chance to work personally with decision makers and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office network provides advanced technology for remote access and mobile connectivity to enable you to implement quick solutions when you take on business-critical tasks.

Job Title

Sr. Remote Service Engineer in Australia

Job Number


Work Location

Work from home, virtual office infrastructure.

Main Activities

Help a variety of small business customers to maintain information systems remotely, using advanced technology including rules-based diagnostics and remote management cards. Work closely via telephony with customer's IS group to offer complete outsourced services. Crucial fields of in-depth knowledge include Microsoft Exchange, Active Directory, security, server monitoring, and system infrastructure. The Senior Online Support Engineer will resolve software problems such as desktop program integration issues, server trouble, data service issues, and connectivity issues, without physical presence, as long as the customer environment permits.


Managed by:
Director of Client Support

Interacts Extensively with:
Client Support, Market Development Engineers and other consultants

External Associations:
Customers, technology resources, and vendors


Support and repair Windows 2000/2003 based IT networks. Work remotely to diagnose and repair both emergency and lingering problems concerned with uptime, protection, throughput, access, and overall functionality. Well-developed empathy and telephony-based communications skills.

Install and configure Microsoft Windows-based program servers and .NET hosts. Configure and integrate Microsoft Windows 7, Microsoft Windows Vista and Windows XP desktop environments. Setup and evaluate various IT services and programs.

Design and deploy IT architectures and security strategies to support client's corporate plans.

Support and administer Microsoft Outlook with back-end Microsoft Exchange host, Microsoft Office suite, phone communications, and high-speed Internet access.

Plan and perform migrations to Microsoft Windows XP and Microsoft Windows Server, Active Directory, and Microsoft Windows Exchange Server.

Optimize network uptime and performance through fault-tolerant configuration, smart system architecture, and proactive network monitoring.

Create updated records of the system as it evolves.

Spec out and order new server and network hardware and/or software in order to promote client's business success and to host new programs.


Minimum Professional Background
7 years background in desktop and server management new program installation, hardware setup, problem isolation and repair).

Proven technical repair and diagnostic skills, ability to implement fast resolutions to technical issues.

Background in business program help (Microsoft products in a range of customer environments.

Experience with offsite network monitoring utilities and remote repair methodologies.

Proven talent to work effectively in a virtual office infrastructure, delivering consistent follow-up and using offsite connectivity and wireless access tools.

Excellent verbal and written communication ability.

Accustomed to working in a group environment.

Demonstrated dedication and commitment to providing continuous operations.

Works unsupervised and demonstrates pronounced sense of responsibility and motivation.

Microsoft Certified Systems Engineer.

Cisco certification (CCIE, CCNA, CCDA or equivalent).

2-year degree in computer technology, or equivalent field work.


If you want to be considered for this opening, you should send your qualifications to Be sure to specify the job code of the opening that you are asking about.

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