Progent is looking for a Senior Online Service Engineer in Australia to help a range of international small company clients to maintain computer networks by telephone or online access.

Why Consultants Are Working with Progent
Progent is an innovative network consulting and IT outsourcing company based in San Jose, California, in the middle of Silicon Valley. Effective models for client marketing, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to become among the fastest growing and most respected Microsoft Gold Partners in America. Our shared support information base and collaborative style of problem solving has helped Progent to retain a strong staff and a satisfied worldwide client base.

If you are a certified network engineer in Australia with remote technical support expertise, joining Progent or working for Progent's customers will expand your skills through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on offering IT consulting and network help to small businesses will be your opportunity to work closely with decision makers and contribute significantly to the growth of exciting businesses. Also, Progent's virtual office network offers advanced technology for remote support and mobile communications to enable you to deliver quick solutions when you take on business-critical problems.

Position Title

Senior Online Service Specialist in Australia

Job Number



Home-based, virtual office infrastructure.

Essential Activities

Work with a range of small and midsize company clients to maintain information networks remotely, using advanced tools including rules-based diagnostics and virtual office connections. Work closely via phone with client's IS group to offer complete IT outsourcing. Vital fields of expertise include Exchange and Outlook, Active Directory, security, server monitoring, and system architecture. The Sr. Online Support Specialist will resolve application problems including PC program compatibility issues, server problems, data service problems, and Internet connection issues, without physical access, if the customer environment permits.


Reports to:
Director of Client Services

Interacts Extensively with:
Client Support, Market Development Managers and other consultants

External Relationships:
Customers, technical resources, and manufacturers/publishers


Support and troubleshoot Windows 2000/2003 based IT systems. Work remotely to diagnose and repair both emergency and chronic problems related to uptime, security, performance, connectivity, and general efficiency. Well-developed sensitivity and telephony-based people skills.

Install and integrate Windows-based application servers and .NET hosts. Configure and deploy Microsoft Windows 7, Microsoft Windows Vista and Microsoft Windows XP workstation systems. Install and analyze various IT services and programs.

Plan and build information technology infrastructures and security approaches to align with client's corporate plans.

Support and administer Outlook clients with back-end Exchange server, Office suite, telecom, and fast Internet access.

Design and implement upgrades to Windows XP and Microsoft Windows Server, Active Directory, and Microsoft Windows Exchange Server.

Maximize system availability and performance by means of zero-downtime configuration, efficient system architecture, and automated server monitoring.

Produce on-going documentation of the system as it evolves.

Specify and order updated server and communications hardware and/or software to promote client's business growth and to support additional applications.


Minimum Work Experience
Seven years background in workstation and server management new software integration, hardware configuration, problem identification and resolution).

Proven network repair and diagnostic skills, ability to deploy quick resolutions to integration problems.

Background in business program support (Windows products in a variety of client environments.

Experience with remote server monitoring utilities and remote repair methodologies.

Proven talent to work effectively in a virtual office environment, delivering reliable follow-through and utilizing offsite connectivity and mobile access tools.

Strong verbal and written communication skills.

Effectiveness when operating in a group environment.

Demonstrated dedication and commitment to providing continuous operations.

Works unsupervised and demonstrates pronounced characteristics of responsibility and motivation.

Microsoft Certified Systems Engineer.

Cisco Accreditation (CCDA, CCIE or similar).

2-year degree in information technology, or equivalent experience.


If you would like to pursue this job, you should e-mail your resume to Be sure to specify the job code of the opportunity that you are applying for.

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