Progent is seeking Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive computer support and IT outsourcing firm headquartered in San Jose, CA, in the center of Silicon Valley. Effective models for client marketing, service delivery, network infrastructure, and employee compensation have enabled Progent to be one of the fastest growing and most successful Microsoft Gold Partners in the U.S. Our shared support information base and collaborative style of problem solving has allowed Progent to build up a strong staff and a loyal worldwide client base.

If you have experience giving Windows desktop technical support and live in the Palo Alto area, joining Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's concentration on offering IT consulting and network help to small companies will be your opportunity to operate personally with top executives and add significantly to the success of exciting businesses. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote access and wireless communications to help you to implement quick solutions when you take on mission-critical tasks.


Position Title

Desktop Support Specialist

Job Code

P016

Location

Work from home, virtual office environment.

Expertise

Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Responsibilities
  • Support, analyze and resolve issues with all releases of Windows-based desktop and notebook computer systems and others as required.
  • Work directly with computer end users in assisting to identify and resolve app and OS problems that impact user productivity
  • Install, configure and verify a range of applications on user PCs
  • Operate on-site to diagnose and fix both emergency and chronic problems that affect the stability, protection, performance, connectivity, and general functionality of desktops, notebooks, imaging devices and other hardware
  • Deploy new end-user equipment and perform other installations, upgrades, and swaps of PCs, notebooks and associated hardware
  • Provide the prompt diagnosis and repair of PCs and notebooks and associated equipment
  • Stay updated with an expert knowledge of PC and notebook computing applications and utilization of connectivity infrastructure including the Internet

Experience

Minimum Work Experience Requirements
  • Three years experience in workstation admin new program setup, computer and peripheral integration, trouble analysis and correction)
  • Strong computer debugging and problem isolation skill, knowledge to implement temporary patches to resolve network problems and escalate support services when required
  • Broad background providing software assistance to small organizations for all Microsoft Windows operating systems, Office Suite, and Office 365 programs such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated commitment to facilitating uninterrupted operations
  • Work without supervision and display distinct quality of ownership and drive

If you want to be considered for this opening, you should email your qualifications to job-p016@progent.com. Be sure to specify the job number of the position that you are asking about.

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