Progent is seeking Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is an innovative computer support and IT outsourcing firm headquartered in San Jose, CA, in the center of Silicon Valley. Unique models for customer acquisition, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to be among the fastest growing and most respected Microsoft Gold Partners in the United States. Our extensive support database and team style of problem solving has allowed Progent to retain a talented staff and a loyal worldwide client base.

If you have a background giving Windows desktop help and live in the Palo Alto area, teaming with Progent and working for Progent's clients will improve your skills through interaction with Progent's team of mutually supportive, high-output consultants. Progent's focus on providing computer expertise and technical support to small and mid-size companies will be your opportunity to operate personally with decision makers and contribute significantly to the success of dynamic companies. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and mobile connectivity to help you to deliver fast solutions when you help with business-critical problems.


Position Title

Desktop Engineer

Job Code

P016

Location

Work from home, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, workstation, laptop and peripheral setup, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and resolve issues with all releases of Windows-powered PC and notebook computers and others as required.
  • Work directly with computer users in helping to find and fix app and OS problems that disrupt productivity
  • Deploy, configure and verify a range of popular apps on user workstations
  • Work on-site to diagnose and resolve both emergency and chronic issues that impact the stability, security, performance, accessibility, and general capability of desktops, laptops, imaging devices and other hardware
  • Install new end-user hardware and perform other installations, updates, and swaps of desktops, notebooks and related equipment
  • Assure the timely diagnosis and repair of PCs and laptop computers and related hardware
  • Stay current with an expert knowledge of desktop and notebook computing applications and use of connectivity infrastructure including the Internet

Experience

Minimum Work Experience Requirements
  • Three years experience in desktop PC administration new program setup, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer troubleshooting and problem isolation skill, talent to install temporary patches to resolve network issues and escalate support when required
  • Broad background delivering software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Office 365 apps including Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to facilitating uninterrupted operations
  • Operate without supervision and show marked characteristics of ownership and drive

If you want to apply for this job, you should email your qualifications to job-p016@progent.com. Be sure to include the job number of the position that you are considering.

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