Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Working with Progent
Progent is a progressive computer consulting and information technology outsourcing firm headquartered in San Jose, California, in the middle of Silicon Valley. Unique models for customer marketing, service delivery, network infrastructure, and employee benefits have allowed Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive support information base and team approach to problem solving has allowed Progent to build up a strong staff and a loyal worldwide client base.

If you have experience providing Windows desktop support and reside in the Palo Alto area, teaming with Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's focus on providing computer expertise and technical help to small and mid-size businesses will give you the opportunity to operate closely with decision makers and contribute significantly to the success of exciting businesses. Also, Progent's virtual office network offers state-of-the-art tools for remote access and wireless communications to help you to implement quick solutions when you help with business-critical problems.


Job Title

Desktop Engineer

Job Code

P016

Work Location

Home-based, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral setup, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Main Responsibilities
  • Maintain, diagnose and resolve issues with all versions of Microsoft Windows-based PC and laptop computer systems and others as required.
  • Work with computer end users in assisting to identify and fix app and operating system problems that impact productivity
  • Deploy, integrate and verify a range of software programs on user PCs
  • Work on-premises to find and fix both urgent and chronic problems that impact the reliability, security, speed, connectivity, and overall capability of workstations, notebooks, imaging devices and other end user equipment
  • Install new end-user hardware and help with other installations, updates, and exchanges of desktops, laptop computers and associated equipment
  • Assure the timely analysis and remediation of PCs and laptop computers and related equipment
  • Remain updated with an expert knowledge of desktop and notebook computing applications and use of WAN infrastructure including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years background in desktop PC admin new program configuration, computer and peripheral integration, trouble analysis and resolution)
  • Strong computer debugging and problem isolation ability, talent to install temporary patches to solve computer issues and escalate support when necessary
  • Broad experience providing software help to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 programs such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated commitment to enabling continuous operations
  • Work independently and display marked quality of ownership and motivation

If you would like to be considered for this job, you should send your qualifications to job-p016@progent.com. Be sure to specify the job number of the opening that you are asking about.

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