Progent is looking for a Desktop Engineer to work with Progent's clients to support users of all desktop and laptop computer based on Windows 7, Microsoft Windows XP and Vista platforms. Operate extensively with client's executives, IS staff or under the direction of a Progent Staff Consultant to support the customer's workers.
Advantages of Working with Progent
Progent is a progressive network support and information technology outsourcing firm based in San Jose, CA, in the heart of Silicon Valley. Effective models for customer acquisition, service delivery, virtual office environment, and employee compensation have enabled Progent to be among the fastest growing and most respected Microsoft Gold Partners in America. Our shared support database and team approach to problem resolution has helped Progent to build up a strong staff and a loyal worldwide client base.
If you have experience giving desktop support and reside in the Palo Alto area, joining Progent or working for Progent's customers will improve your technical abilities through interaction with Progent's staff of mutually supportive, high-output consultants. Progent's concentration on providing computer consulting and technical help to small and mid-size businesses will be your chance to work closely with decision makers and add measurably to the growth of exciting companies. In addition, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and mobile communications to enable you to deliver quick solutions when you help with business-critical problems.
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Job Title |
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Desktop Support Specialist
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Job Code |
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P016
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Location |
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Work from home, virtual office environment.
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Primary Activities |
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Work with a variety of our clients to support employees running all workstation and laptop PCs powered by Microsoft Windows 7, Windows XP and Microsoft Vista platforms. Work extensively with customer's management, IT staff or under the direction of a Progent Senior Engineer to help the customer's end users. Key fields of expertise include Exchange-based Outlook e-mail clients, Microsoft software products, PC, laptop and printer integration, offsite connectivity for users, setup and validate VPN settings, and fundamental Network management, such as user support. The Desktop Support Specialist will provide both offsite and onsite support in these areas.
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Relationships |
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Reports to:
Director of Client Support
Interacts Closely with:
Primary Engineers, Director of Operations, Business Development Representatives and various engineers
External Associations:
Clients, technology resources, and manufacturers/publishers
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Responsibilities |
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Support and troubleshoot Windows 7, Microsoft Windows XP and Vista-based desktop and laptop computers.
Interact directly with end users in assisting to identify and rectify application and system issues that hinder user efficiency.
Load, configure and verify a variety of popular programs on user computers. Deploy, refresh and update the OS on desktop machines, including standardized role-out’s utilizing automated tools such as Ghost.
Operate on-site and remotely to diagnose and resolve both urgent and lingering issues that impact reliability, protection, responsiveness, accessibility, and general functionality of desktops, notebooks, printers, and other end user peripherals.
Based on client or Progent Sr. System Engineer's design and intention for end user environments, perform implementation of devices and programs to promote and align with customer's company strategy.
Support Microsoft Outlook client with host Microsoft Exchange server, Office suite, telephony, and fast Internet connection.
Assist with desktop software migrations.
Implement installations of new end-user hardware as well as other deployments, updates, and exchanges of workstations, laptop computers, and associated equipment.
Assure the responsive diagnosis and fixing of workstations, notebook PCs, and associated equipment.
Maintain an expert knowledge of workstation and laptop PC applications and use of network resources including the Internet.
Act as an information technology resource for customer workers and consultants and taking part in group tasks as required.
Produce on-going records of the environment as it expands.
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Experience/
Schooling |
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Minimum Work Background
Three years background in desktop admin updated program installation, computer and peripheral deployment, trouble analysis and correction).
Strong computer analysis and problem isolation skills, talent to come up with temporary workarounds to technical problems and escalate problems when necessary.
In-depth background delivery program support to small-companies for all Microsoft Windows operating systems and Office family applications such as Outlook, Word, Excel, PowerPoint, and Access.
Expertise in a variety of client networks, with an assortment of end user computers and peripherals.
Familiarity with remote monitoring utilities and remote troubleshooting methodologies.
Proven ability to work effectively in a virtual office situation, delivering reliable follow-through and using off-site access and mobile communications products.
Excellent verbal and written communication ability.
Accustomed to operating in a team environment, as well as the ability to perform on your own.
Proven commitment to ensuring continuous operations.
Operate independently and demonstrates strong sense of responsibility and motivation.
Schooling
High school graduate or extensive work background.
College or professional society level technology related course study.
Progress towards earning a Microsoft Certified Systems Engineer certificate for Windows 2003.
Physical Requirements
Must be able to lift, carry, and move all components of user computers, network appliances, and etc..
Willingness to work a flexible schedule such as responding to off-hour technical emergencies and travel, when necessary, to client sites.
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If you would like to apply for this job, please e-mail your qualifications to job-p016@progent.com. Be sure to include the job code of the opportunity that interests you.
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