Progent is looking for Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is an innovative network consulting and IT outsourcing firm headquartered in San Jose, California, in the center of Silicon Valley. Effective models for client marketing, service delivery, virtual office infrastructure, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our shared support information base and team style of problem solving has helped Progent to retain a strong staff and a loyal worldwide client base.

If you have a background giving desktop help and reside in the Pleasanton area, joining Progent and working for Progent's clients will expand your technical abilities through cooperation with Progent's team of mutually supportive, high-output engineers. Progent's focus on offering IT expertise and network support to small businesses will give you the opportunity to work closely with decision makers and contribute measurably to the growth of exciting companies. Also, Progent's virtual office network offers advanced tools for remote support and mobile connectivity to enable you to implement quick solutions when you take on business-critical tasks.


Position Title

Desktop Engineer

Job Code

P016

Location

Work from home, virtual office environment.

Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Responsibilities
  • Support, analyze and troubleshoot issues with all versions of Windows-powered desktop and notebook computers and others as required.
  • Work with computer end users in assisting to identify and fix app and OS issues that hinder user productivity
  • Deploy, configure and verify a range of applications on user PCs
  • Work on-site to find and remediate both urgent and persistent problems that reduce the reliability, protection, speed, accessibility, and overall capability of workstations, laptops, printers and other end user equipment
  • Install new end-user hardware and perform other installations, updates, and exchanges of workstations, notebooks and associated equipment
  • Provide the prompt diagnosis and remediation of desktops and notebooks and related equipment
  • Remain updated with advanced knowledge of PC and notebook applications and use of WAN infrastructure including the Internet

Experience

Minimum Work Background Requirements
  • Three years background in workstation administration new program setup, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer troubleshooting and problem isolation skill, knowledge to install temporary patches to solve network problems and escalate support services when required
  • Broad experience delivering software assistance to small companies for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Proven commitment to enabling uninterrupted operations
  • Operate without supervision and show marked quality of responsibility and motivation

If you wish to be considered for this opening, you should send your resume to job-p016@progent.com. Be sure to include the job code of the position that interests you.

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