Progent is seeking Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is an innovative computer support and IT outsourcing company headquartered in San Jose, California, in the heart of Silicon Valley. Unique models for client marketing, support delivery, network infrastructure, and employee benefits have enabled Progent to become one of the fastest growing and most respected Microsoft Partners in the United States. Our extensive technical database and team style of problem resolution has helped Progent to build up a strong staff and a satisfied international customer base.

If you have a background giving desktop support and live in the Pleasanton area, joining Progent and supporting Progent's clients will improve your skills through cooperation with Progent's team of collaborative, high-output consultants. Progent's concentration on offering IT consulting and technical help to small and mid-size companies will be your opportunity to work closely with top executives and contribute significantly to the growth of dynamic companies. In addition, Progent's virtual office network provides advanced technology for remote support and mobile communications to help you to implement fast solutions when you take on business-critical problems.

Position Title

Desktop Support Specialist

Job Number



Work from home, virtual office infrastructure.


Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Main Responsibilities
  • Maintain, analyze and resolve problems with all versions of Microsoft Windows-powered desktop and laptop computers and others as necessary.
  • Work directly with computer end users in helping to identify and fix application and OS issues that impact productivity
  • Install, configure and verify a range of software programs on user PCs
  • Work on-site to find and fix both urgent and chronic issues that affect the reliability, security, performance, accessibility, and overall functionality of desktops, laptops, printers and other hardware
  • Install new end-user equipment and perform other deployments, updates, and swaps of desktops, laptop computers and associated equipment
  • Assure the timely diagnosis and remediation of workstations and laptop computers and associated equipment
  • Remain current with an expert knowledge of PC and laptop computing applications and use of connectivity infrastructure including the Internet


Minimum Work Background Requirements
  • Three years background in desktop PC administration new program configuration, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer troubleshooting and problem isolation ability, knowledge to install short-term patches to resolve computer issues and escalate support when required
  • Broad experience delivering software assistance to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven dedication to enabling continuous operations
  • Work independently and display distinct characteristics of responsibility and drive

If you would like to be considered for this job, please email your qualifications to Please include the job number of the opportunity that you are applying for.

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