Progent is looking for a Microsoft Certified Systems Engineer to join Progent's staff of service professionals in Sacramento, California and deliver online technical help to Progent's customers in throughout the U.S.
Why Consultants Are Working with Progent
Progent is a progressive computer support and IT outsourcing company headquartered in San Jose, California, in the middle of Silicon Valley. Effective models for client marketing, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become among the most rapidly growing and most respected Microsoft Gold Partners in the United States. Our extensive support information base and collaborative style of problem resolution has helped Progent to retain a talented staff and a satisfied worldwide customer base.
If you currently have a Microsoft Certified Systems Engineer (MCSE) credential and reside in the Sacramento area, joining Progent or supporting Progent's clients will expand your technical abilities through interaction with Progent's staff of collaborative, high-output consultants. Progent's focus on providing computer expertise and network help to small and mid-size companies will give you the chance to operate closely with top executives and contribute significantly to the success of exciting companies. Also, Progent's virtual office network offers state-of-the-art tools for remote support and mobile communications to enable you to deliver fast solutions when you take on business-critical tasks.
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Position Title |
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Sr. Information Technology Consultant, Microsoft Certified Systems Engineer
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Job Number |
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P014
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Location |
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Work from home, virtual office infrastructure.
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Main Activities |
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Help a range of small businesses to support computer environments powered by MS Windows 7, Microsoft Windows Vista, Windows XP, Microsoft Windows 2008 or 2003 Server, MS Exchange 2007 and 2003 Server, and Microsoft's .NET servers. Work closely with customer's IT group or provide comprehensive IS outsourcing. Key areas of expertise include Exchange-based email, Active Directory design, Protection, network monitoring, and network infrastructure.
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Associations |
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Reports to:
Manager of Client Support
Interacts Closely with:
CEO of Progent, Progent MCSEs and services sales managers, plus CIO and top management of small and midsize firm customers in Northern California, and key areas throughout the U.S.
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Responsibilities |
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Support and troubleshoot MS Windows Server 2008 and 2003-powered computer systems. Work on-site and remotely to diagnose and resolve both emergency and lingering problems related to uptime, security, throughput, connectivity, and overall functionality.
Install, configure and integrate Windows-based application hosts and .NET servers. Configure and deploy Windows 7, MS Windows XP, and Windows Vista workstation computers. Setup and evaluate a variety of network services and application programs.
Design network architectures and protections strategies that support customer's business goals.
Service and administer Microsoft Outlook client with back-end MS Exchange Server, Microsoft Office suite, telephony, and broadband Internet access.
Plan and implement upgrades to MS Windows 7, XP and Vista, Windows 2008 or 2003 Server, Active Directory, and MS Exchange Server 2007 and 2003.
Optimize system reliability and throughput through fault-tolerant topology, efficient network infrastructure, and proactive network monitoring.
Create accurate records of the network as it evolves.
Identify and procure additional server and communications hardware and/or programs to support expansion and additional functions.
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Experience/
Education |
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Minimum Professional Background
Microsoft Certified System Engineer, proven analysis and diagnostic skills and people skills, and the knowledge to come up with temporary patches to network problems.
Ability to resolve application problems including desktop program compatibility issues, host system trouble, data service problems, and connectivity problems.
Willingness to trade knowledge with clients and coworkers and to escalate problems to Progent specialists when appropriate.
Ability to operate efficiently in a virtual office infrastructure, providing reliable follow-up and utilizing offsite connectivity and wireless devices. Familiarity with automated network monitoring utilities and remote repair methodologies.
Physical Requirements
Ability to react to off-hour network crises when on emergency station.
Capability to lift, move, and reposition all parts of client desktops, network hardware, printers and accessories.
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If you would like to look further into this position, you should send your qualifications to job-p014@progent.com. Be sure to specify the job code of the opportunity that you are asking about.
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