Progent is seeking Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Teaming with Progent
Progent is a progressive computer support and information technology outsourcing company based in San Jose, CA, in the center of Silicon Valley. Effective models for client acquisition, support delivery, virtual office environment, and employee benefits have enabled Progent to be among the most rapidly growing and most successful Microsoft Gold Partners in the United States. Our extensive support information base and collaborative approach to problem resolution has helped Progent to build up a strong staff and a satisfied worldwide client base.

If you have a background providing Windows desktop support and reside in the Sacramento area, joining Progent and working for Progent's clients will improve your technical abilities through cooperation with Progent's staff of collaborative, high-output consultants. Progent's focus on offering computer consulting and network help to small companies will give you the opportunity to operate closely with top executives and add significantly to the growth of dynamic businesses. In addition, Progent's virtual office infrastructure offers advanced technology for remote support and mobile connectivity to enable you to deliver quick solutions when you take on mission-critical problems.


Job Title

Desktop Support Specialist

Job Number

P016

Work Location

Work from home, virtual office infrastructure.

Required Expertise

Key Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Main Responsibilities
  • Support, analyze and resolve problems with all versions of Microsoft Windows-based workstation and laptop systems and others as needed.
  • Work directly with computer end users in helping to find and resolve application and operating system problems that impact user productivity
  • Install, integrate and verify a variety of applications on user PCs
  • Work on-site to diagnose and resolve both urgent and chronic problems that impact the reliability, protection, speed, accessibility, and general functionality of desktops, laptops, imaging devices and other end user equipment
  • Install new end-user hardware and perform other deployments, updates, and swaps of workstations, notebooks and related hardware
  • Assure the prompt diagnosis and remediation of workstations and laptop computers and associated hardware
  • Stay current with an expert knowledge of workstation and notebook computing applications and utilization of connectivity technologies including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years experience in desktop PC admin new program setup, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer debugging and fault isolation skill, talent to install temporary patches to resolve network issues and escalate support when required
  • Broad experience providing software assistance to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 apps such as Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated commitment to enabling uninterrupted operations
  • Work without supervision and display marked quality of ownership and motivation

If you want to be considered for this position, you should email your qualifications to job-p016@progent.com. Please specify the job number of the opportunity that interests you.

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