Progent is looking for Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is a progressive network consulting and information technology outsourcing firm headquartered in San Jose, California, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, network infrastructure, and employee compensation have enabled Progent to become among the fastest growing and most successful Microsoft Gold Partners in America. Our extensive technical database and team style of problem resolution has helped Progent to retain a talented staff and a satisfied worldwide client base.

If you have a background providing desktop technical support and reside in the Sacramento area, joining Progent and supporting Progent's clients will expand your technical abilities through cooperation with Progent's team of collaborative, high-productivity consultants. Progent's focus on providing computer consulting and network help to small businesses will give you the opportunity to operate closely with top executives and contribute significantly to the growth of dynamic businesses. Also, Progent's virtual office network provides state-of-the-art tools for remote access and wireless communications to help you to implement fast solutions when you take on mission-critical problems.


Job Title

Desktop Engineer

Job Code

P016

Work Location

Work from home, virtual office environment.

Required Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and resolve problems with all releases of Microsoft Windows-based workstation and laptop systems and others as necessary.
  • Work with computer end users in helping to find and resolve application and operating system problems that hinder productivity
  • Deploy, configure and verify a variety of popular apps on user PCs
  • Work on-site to diagnose and remediate both emergency and chronic problems that impact the stability, protection, speed, accessibility, and overall functionality of desktops, notebooks, printers and other end user equipment
  • Deploy new end-user equipment and help with other installations, upgrades, and exchanges of desktops, laptop computers and related hardware
  • Assure the timely analysis and repair of desktops and laptop computers and associated equipment
  • Remain up-to-date with advanced knowledge of workstation and laptop applications and utilization of connectivity technologies including the Internet

Experience/Education

Minimum Professional Background Requirements
  • Three years background in desktop PC admin new software setup, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer troubleshooting and problem isolation ability, talent to implement temporary patches to resolve computer problems and escalate support services when required
  • In-depth background delivering software assistance to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 apps such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated commitment to enabling continuous operations
  • Work independently and display distinct characteristics of responsibility and drive

If you want to be considered for this job, please send your resume to job-p016@progent.com. Be sure to include the job number of the opening that you are applying for.

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