Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Teaming with Progent
Progent is an innovative network support and information technology outsourcing company headquartered in San Jose, CA, in the heart of Silicon Valley. Unique models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to be one of the fastest growing and most successful Microsoft Gold Partners in America. Our shared technical information base and collaborative approach to problem solving has helped Progent to retain a strong staff and a satisfied international client base.

If you have a background giving Windows desktop technical support and reside in the Salinas area, joining Progent and supporting Progent's clients will expand your skills through cooperation with Progent's staff of collaborative, high-output engineers. Progent's concentration on providing IT expertise and network support to small companies will be your opportunity to work closely with decision makers and add significantly to the success of dynamic companies. In addition, Progent's virtual office network provides advanced tools for remote support and mobile communications to help you to deliver quick solutions when you help with mission-critical tasks.


Job Title

Desktop Support Specialist

Job Number

P016

Work Location

Work from home, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral setup, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Responsibilities
  • Maintain, diagnose and troubleshoot issues with all releases of Windows-powered PC and laptop systems and others as necessary.
  • Work with computer users in assisting to identify and resolve application and OS issues that disrupt user productivity
  • Deploy, configure and test a variety of applications on user PCs
  • Work on-premises to find and resolve both emergency and chronic issues that impact the stability, security, speed, accessibility, and general capability of workstations, notebooks, printers and other hardware
  • Deploy new end-user hardware and perform other deployments, upgrades, and swaps of PCs, notebooks and associated hardware
  • Assure the timely diagnosis and remediation of PCs and laptop computers and associated hardware
  • Stay updated with advanced knowledge of PC and laptop computing applications and utilization of WAN technologies including the Internet

Experience

Minimum Professional Experience Requirements
  • Three years experience in desktop PC administration new software configuration, computer and peripheral integration, trouble analysis and correction)
  • Strong computer debugging and problem isolation ability, talent to implement short-term patches to solve computer problems and escalate support services when required
  • In-depth background providing software assistance to small companies for all Windows operating systems, Microsoft Office Suite, and Office 365 applications including Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated dedication to facilitating uninterrupted operations
  • Work independently and show distinct characteristics of responsibility and drive

If you would like to be considered for this opening, you should send your resume to job-p016@progent.com. Be sure to specify the job number of the opportunity that you are considering.

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