Progent is looking for Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is a progressive network support and IT outsourcing company based in San Jose, CA, in the center of Silicon Valley. Effective models for customer acquisition, support delivery, network environment, and employee compensation have allowed Progent to become one of the fastest growing and most respected Microsoft Gold Partners in the United States. Our extensive support information base and collaborative approach to problem solving has allowed Progent to retain a strong staff and a satisfied worldwide client base.

If you have a background providing desktop technical support and live in the San Francisco area, joining Progent and working for Progent's customers will improve your skills through interaction with Progent's staff of collaborative, high-output engineers. Progent's focus on offering computer expertise and network help to small companies will be your chance to work personally with top executives and contribute measurably to the success of dynamic companies. Also, Progent's virtual office infrastructure offers state-of-the-art tools for remote support and wireless communications to enable you to deliver quick solutions when you take on mission-critical problems.

Position Title

Desktop Engineer

Job Code


Work Location

Work from home, virtual office infrastructure.

Required Expertise

Key Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, PC desktop, notebook and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

  • Maintain, diagnose and resolve problems with all releases of Microsoft Windows-based desktop and laptop systems and others as necessary.
  • Work directly with computer users in helping to identify and resolve application and operating system problems that impact productivity
  • Deploy, configure and test a variety of applications on user PCs
  • Operate on-premises to diagnose and resolve both urgent and chronic problems that reduce the reliability, protection, performance, accessibility, and overall capability of workstations, laptops, printers and other hardware
  • Deploy new end-user equipment and help with other installations, upgrades, and swaps of desktops, notebooks and related hardware
  • Provide the timely analysis and repair of desktops and notebooks and associated equipment
  • Stay current with an expert knowledge of desktop and notebook computing applications and use of connectivity technologies including the Internet


Minimum Professional Background Requirements
  • Three years experience in workstation admin new software configuration, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer troubleshooting and problem isolation skill, knowledge to install temporary patches to solve network issues and escalate support services when required
  • In-depth background providing software help to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 programs such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated dedication to enabling continuous operations
  • Operate independently and show distinct characteristics of responsibility and drive

If you want to pursue this position, please email your resume to Be sure to specify the job code of the position that you are asking about.

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