Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is an innovative network support and information technology outsourcing company headquartered in San Jose, CA, in the heart of Silicon Valley. Unique models for client marketing, service delivery, network environment, and employee benefits have allowed Progent to be among the fastest growing and most successful Microsoft Gold Partners in the U.S. Our shared support database and collaborative style of problem resolution has helped Progent to build up a strong staff and a loyal international customer base.

If you have a background delivering Windows desktop help and reside in the San Francisco area, joining Progent and supporting Progent's customers will improve your skills through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on offering computer consulting and technical support to small and mid-size businesses will be your chance to work closely with decision makers and contribute measurably to the growth of exciting companies. In addition, Progent's virtual office infrastructure offers advanced technology for remote access and mobile communications to help you to implement quick solutions when you take on business-critical problems.


Job Title

Desktop Support Specialist

Job Number

P016

Work Location

Home-based, virtual office environment.

Required Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Responsibilities
  • Support, diagnose and resolve problems with all releases of Windows-powered PC and notebook computers and others as needed.
  • Work directly with computer end users in helping to identify and fix application and operating system problems that hinder user productivity
  • Install, integrate and verify a range of applications on user PCs
  • Operate on-premises to find and fix both emergency and persistent problems that impact the stability, protection, speed, accessibility, and overall functionality of desktops, laptops, imaging devices and other end user equipment
  • Deploy new end-user hardware and perform other installations, updates, and swaps of workstations, laptop computers and associated equipment
  • Provide the prompt analysis and remediation of workstations and notebooks and related hardware
  • Stay up-to-date with an expert knowledge of workstation and laptop applications and use of connectivity technologies including the Internet

Experience

Minimum Work Background Requirements
  • Three years experience in workstation admin new program configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation ability, talent to implement temporary patches to solve computer problems and escalate support services when required
  • In-depth background providing software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated commitment to enabling uninterrupted operations
  • Operate without supervision and display marked quality of responsibility and motivation

If you would like to be considered for this opening, please send your resume to job-p016@progent.com. Please include the job number of the opportunity that you are asking about.

Return to the main Jobs page.
















© 2002- 2017 Progent Corporation. All rights reserved.