Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive computer consulting and IT outsourcing firm based in San Jose, California, in the heart of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Gold Partners in America. Our shared technical information base and collaborative style of problem resolution has helped Progent to build up a talented staff and a satisfied worldwide client base.

If you have experience providing Windows desktop technical support and live in the San Jose area, joining Progent and working for Progent's clients will improve your skills through interaction with Progent's staff of collaborative, high-output consultants. Progent's focus on offering IT expertise and network support to small businesses will be your opportunity to operate closely with top executives and add significantly to the success of exciting businesses. In addition, Progent's virtual office infrastructure offers state-of-the-art tools for remote access and mobile connectivity to enable you to implement fast solutions when you take on business-critical problems.


Position Title

Desktop Engineer

Job Code

P016

Work Location

Work from home, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

Main Responsibilities
  • Maintain, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered PC and laptop systems and others as needed.
  • Work directly with computer end users in helping to find and resolve application and operating system issues that impact productivity
  • Deploy, integrate and test a range of software programs on user PCs
  • Operate on-site to find and remediate both emergency and persistent problems that affect the stability, security, speed, accessibility, and general functionality of workstations, notebooks, printers and other end user equipment
  • Install new end-user equipment and help with other deployments, updates, and swaps of desktops, notebooks and associated hardware
  • Provide the prompt diagnosis and remediation of workstations and notebooks and associated hardware
  • Stay up-to-date with an expert knowledge of workstation and notebook applications and utilization of WAN technologies including the Internet

Experience/Education

Minimum Professional Background Requirements
  • Three years experience in desktop PC administration new program setup, computer and peripheral deployment, trouble analysis and correction)
  • Strong computer troubleshooting and fault isolation ability, knowledge to implement temporary patches to solve network issues and escalate support services when required
  • Broad background delivering software help to small organizations for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Proven dedication to enabling continuous productivity
  • Work without supervision and display marked characteristics of ownership and motivation

If you want to apply for this job, please email your qualifications to job-p016@progent.com. Be sure to include the job code of the position that you are considering.

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