Progent is looking for Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is a progressive computer support and IT outsourcing company headquartered in San Jose, CA, in the middle of Silicon Valley. Effective models for customer marketing, support delivery, virtual office environment, and employee benefits have enabled Progent to become among the most rapidly growing and most respected Microsoft Partners in the U.S. Our extensive support information base and team approach to problem solving has allowed Progent to retain a strong staff and a satisfied international customer base.

If you have a background providing desktop technical support and live in the San Jose area, teaming with Progent and supporting Progent's clients will expand your skills through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's focus on providing computer expertise and technical support to small companies will give you the opportunity to work closely with top executives and contribute significantly to the growth of exciting companies. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile connectivity to enable you to deliver fast solutions when you take on business-critical problems.


Position Title

Desktop Engineer

Job Code

P016

Location

Home-based, virtual office infrastructure.

Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Responsibilities
  • Support, analyze and resolve issues with all versions of Microsoft Windows-powered desktop and notebook computers and others as necessary.
  • Work directly with computer users in assisting to find and resolve app and operating system problems that disrupt productivity
  • Deploy, configure and verify a range of software programs on user workstations
  • Work on-premises to diagnose and remediate both emergency and persistent issues that reduce the reliability, protection, performance, connectivity, and general functionality of desktops, laptops, printers and other end user equipment
  • Install new end-user equipment and perform other deployments, updates, and exchanges of PCs, laptop computers and related equipment
  • Assure the timely diagnosis and repair of PCs and laptop computers and associated equipment
  • Stay updated with advanced knowledge of desktop and notebook applications and use of connectivity infrastructure including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years experience in workstation administration new software configuration, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and fault isolation skill, knowledge to install temporary patches to resolve network problems and escalate support when necessary
  • In-depth background delivering software assistance to small companies for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to enabling uninterrupted operations
  • Operate without supervision and show distinct characteristics of responsibility and motivation

If you wish to pursue this position, please email your resume to job-p016@progent.com. Be sure to specify the job number of the opening that you are considering.

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