Progent is seeking Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is an innovative network consulting and IT outsourcing firm based in San Jose, California, in the heart of Silicon Valley. Unique models for client acquisition, service delivery, virtual office environment, and employee compensation have allowed Progent to become among the most rapidly growing and most respected Microsoft Gold Partners in the United States. Our extensive technical information base and team style of problem solving has allowed Progent to build up a strong staff and a satisfied worldwide client base.

If you have a background delivering Windows desktop technical support and reside in the San Jose area, joining Progent and working for Progent's customers will expand your skills through cooperation with Progent's team of mutually supportive, high-output engineers. Progent's concentration on offering IT consulting and network help to small companies will be your opportunity to work personally with decision makers and contribute significantly to the success of dynamic companies. Also, Progent's virtual office network offers advanced technology for remote access and mobile connectivity to enable you to deliver quick solutions when you help with business-critical problems.


Job Title

Desktop Engineer

Job Number

P016

Location

Home-based, virtual office infrastructure.

Required Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, workstation, notebook and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Responsibilities
  • Maintain, diagnose and troubleshoot issues with all versions of Windows-based desktop and laptop systems and others as needed.
  • Work directly with computer end users in assisting to identify and fix app and OS problems that impact user productivity
  • Deploy, configure and verify a range of popular apps on user PCs
  • Operate on-premises to find and resolve both urgent and chronic problems that reduce the stability, protection, performance, accessibility, and overall capability of workstations, notebooks, printers and other hardware
  • Install new end-user hardware and perform other deployments, updates, and swaps of workstations, notebooks and related hardware
  • Assure the prompt analysis and remediation of desktops and laptop computers and associated hardware
  • Remain current with an expert knowledge of desktop and notebook computing applications and utilization of WAN technologies including the Internet

Experience

Minimum Professional Background Requirements
  • Three years background in workstation admin new software setup, computer and peripheral deployment, trouble analysis and mitigation)
  • Strong computer troubleshooting and problem isolation ability, knowledge to implement temporary patches to resolve computer problems and escalate support when necessary
  • In-depth experience providing software assistance to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 programs including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to facilitating continuous operations
  • Work independently and display marked characteristics of responsibility and drive

If you wish to apply for this opening, please send your resume to job-p016@progent.com. Please specify the job code of the position that you are applying for.

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