Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Working with Progent
Progent is an innovative computer support and IT outsourcing firm headquartered in San Jose, California, in the middle of Silicon Valley. Effective models for client marketing, service delivery, network infrastructure, and employee benefits have allowed Progent to become one of the fastest growing and most successful Microsoft Partners in the United States. Our shared technical information base and collaborative approach to problem resolution has helped Progent to retain a talented staff and a loyal worldwide customer base.

If you have a background providing Windows desktop support and reside in the San Jose area, teaming with Progent and working for Progent's customers will expand your skills through cooperation with Progent's staff of mutually supportive, high-output engineers. Progent's focus on offering computer expertise and network support to small and mid-size businesses will be your opportunity to operate closely with top executives and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office infrastructure offers advanced tools for remote support and wireless connectivity to enable you to implement quick solutions when you take on mission-critical problems.


Position Title

Desktop Engineer

Job Number

P016

Location

Home-based, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, workstation, laptop and peripheral integration, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Main Responsibilities
  • Maintain, diagnose and troubleshoot issues with all releases of Microsoft Windows-powered desktop and notebook computers and others as required.
  • Work with computer end users in helping to find and fix application and OS problems that impact user productivity
  • Install, configure and test a variety of applications on user PCs
  • Work on-premises to find and resolve both emergency and persistent issues that reduce the stability, protection, speed, accessibility, and overall functionality of desktops, laptops, imaging devices and other hardware
  • Install new end-user hardware and help with other deployments, updates, and exchanges of PCs, notebooks and associated equipment
  • Provide the prompt analysis and remediation of PCs and laptop computers and related hardware
  • Remain current with advanced knowledge of desktop and laptop applications and utilization of connectivity infrastructure including the Internet

Experience

Minimum Work Experience Requirements
  • Three years experience in desktop PC administration new software setup, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation ability, talent to install temporary patches to resolve network problems and escalate support when necessary
  • In-depth experience delivering software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Proven dedication to enabling continuous operations
  • Operate without supervision and display distinct quality of ownership and motivation

If you want to be considered for this job, you should send your resume to job-p016@progent.com. Be sure to include the job code of the opening that you are considering.

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