Progent is looking for Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is an innovative network consulting and IT outsourcing firm headquartered in San Jose, CA, in the center of Silicon Valley. Effective models for customer acquisition, service delivery, network infrastructure, and employee compensation have allowed Progent to be among the fastest growing and most successful Microsoft Gold Partners in the United States. Our extensive support information base and team approach to problem solving has helped Progent to build up a talented staff and a loyal worldwide customer base.

If you have experience delivering Windows desktop help and live in the San Jose area, teaming with Progent and supporting Progent's clients will expand your skills through interaction with Progent's staff of collaborative, high-productivity engineers. Progent's focus on offering computer expertise and technical support to small companies will be your chance to work closely with top executives and add significantly to the success of dynamic businesses. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile communications to help you to deliver fast solutions when you help with mission-critical problems.


Job Title

Desktop Engineer

Job Code

P016

Work Location

Home-based, virtual office environment.

Required Expertise

Key Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Main Responsibilities
  • Support, analyze and resolve issues with all releases of Windows-powered workstation and notebook computers and others as necessary.
  • Work directly with computer users in helping to identify and resolve application and OS problems that hinder productivity
  • Deploy, configure and test a variety of software programs on user workstations
  • Operate on-premises to find and remediate both urgent and chronic problems that impact the reliability, protection, performance, connectivity, and general functionality of workstations, notebooks, printers and other hardware
  • Deploy new end-user equipment and perform other deployments, upgrades, and exchanges of workstations, laptop computers and associated equipment
  • Provide the timely diagnosis and remediation of PCs and notebooks and associated equipment
  • Stay up-to-date with an expert knowledge of workstation and notebook applications and use of connectivity infrastructure including the Internet

Experience

Minimum Professional Background Requirements
  • Three years background in workstation administration new program setup, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer troubleshooting and fault isolation ability, knowledge to implement short-term patches to solve computer problems and escalate support services when necessary
  • Broad background delivering software assistance to small companies for all Windows operating systems, Office Suite, and Office 365 programs such as Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Proven dedication to facilitating uninterrupted operations
  • Work without supervision and show distinct quality of ownership and motivation

If you wish to pursue this job, you should send your qualifications to job-p016@progent.com. Be sure to specify the job code of the position that you are applying for.

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