Progent is seeking Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Working with Progent
Progent is an innovative network consulting and IT outsourcing company headquartered in San Jose, California, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, virtual office environment, and employee compensation have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive technical database and team style of problem solving has allowed Progent to retain a talented staff and a satisfied international client base.

If you have experience providing desktop technical support and live in the San Mateo area, joining Progent and supporting Progent's clients will improve your technical abilities through interaction with Progent's staff of mutually supportive, high-productivity consultants. Progent's concentration on providing IT expertise and technical help to small and mid-size businesses will give you the chance to work personally with top executives and add measurably to the success of exciting businesses. In addition, Progent's virtual office network offers advanced technology for remote support and mobile connectivity to enable you to deliver fast solutions when you help with mission-critical problems.


Job Title

Desktop Support Specialist

Job Code

P016

Work Location

Home-based, virtual office infrastructure.

Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Main Responsibilities
  • Maintain, diagnose and resolve problems with all versions of Windows-powered workstation and laptop computer systems and others as required.
  • Work directly with computer users in assisting to find and fix app and operating system problems that hinder user productivity
  • Deploy, configure and test a range of software programs on user workstations
  • Operate on-site to find and fix both emergency and persistent issues that impact the reliability, security, performance, accessibility, and overall capability of desktops, notebooks, printers and other end user equipment
  • Deploy new end-user hardware and help with other installations, upgrades, and swaps of workstations, laptop computers and associated equipment
  • Provide the prompt analysis and remediation of workstations and laptop computers and associated equipment
  • Stay up-to-date with advanced knowledge of PC and notebook computing applications and utilization of connectivity technologies including the Internet

Experience/Education

Minimum Professional Background Requirements
  • Three years experience in desktop PC admin new software setup, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and fault isolation ability, knowledge to install short-term patches to resolve network problems and escalate support when necessary
  • In-depth background providing software help to small organizations for all Windows OS, Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to enabling continuous operations
  • Operate without supervision and show distinct characteristics of responsibility and motivation

If you wish to be considered for this opening, please email your resume to job-p016@progent.com. Please specify the job code of the opening that you are applying for.

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