Progent is looking for Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is a progressive network consulting and IT outsourcing firm based in San Jose, CA, in the middle of Silicon Valley. Unique models for customer marketing, support delivery, network infrastructure, and employee compensation have allowed Progent to be among the most rapidly growing and most respected Microsoft Gold Partners in the United States. Our shared technical database and team style of problem solving has helped Progent to build up a talented staff and a loyal worldwide customer base.

If you have experience delivering desktop technical support and live in the San Mateo area, joining Progent and supporting Progent's clients will expand your technical abilities through cooperation with Progent's staff of mutually supportive, high-productivity engineers. Progent's concentration on providing computer consulting and network support to small companies will be your chance to operate personally with decision makers and add measurably to the growth of dynamic businesses. In addition, Progent's virtual office infrastructure offers advanced technology for remote support and wireless communications to enable you to implement fast solutions when you help with mission-critical problems.


Job Title

Desktop Support Specialist

Job Number

P016

Work Location

Home-based, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Responsibilities
  • Maintain, analyze and troubleshoot problems with all releases of Microsoft Windows-powered workstation and laptop computers and others as necessary.
  • Work with computer end users in assisting to identify and resolve app and OS issues that disrupt productivity
  • Deploy, integrate and test a range of software programs on user workstations
  • Operate on-premises to find and fix both urgent and chronic issues that impact the stability, security, performance, accessibility, and general functionality of desktops, notebooks, imaging devices and other hardware
  • Install new end-user hardware and perform other deployments, upgrades, and swaps of PCs, notebooks and associated equipment
  • Provide the timely analysis and remediation of desktops and laptop computers and associated equipment
  • Remain current with advanced knowledge of workstation and laptop computing applications and utilization of WAN infrastructure including the Internet

Experience

Minimum Work Experience Requirements
  • Three years background in workstation admin new program configuration, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and problem isolation skill, knowledge to implement temporary patches to solve computer problems and escalate support services when required
  • In-depth experience providing software help to small companies for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven dedication to enabling continuous operations
  • Work independently and show marked quality of ownership and motivation

If you would like to look further into this opening, you should send your qualifications to job-p016@progent.com. Be sure to specify the job code of the opportunity that you are applying for.

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