Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is an innovative network support and information technology outsourcing company headquartered in San Jose, California, in the middle of Silicon Valley. Unique models for customer marketing, support delivery, network infrastructure, and employee benefits have enabled Progent to become among the fastest growing and most successful Microsoft Partners in America. Our extensive technical database and collaborative approach to problem solving has allowed Progent to retain a talented staff and a satisfied international customer base.

If you have experience delivering desktop help and live in the San Mateo area, teaming with Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's team of collaborative, high-output engineers. Progent's focus on providing IT expertise and network support to small and mid-size companies will give you the chance to work personally with decision makers and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office network provides advanced tools for remote access and wireless connectivity to help you to implement quick solutions when you take on mission-critical problems.


Position Title

Desktop Engineer

Job Number

P016

Work Location

Home-based, virtual office environment.

Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral setup, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Responsibilities
  • Support, diagnose and resolve problems with all releases of Microsoft Windows-based PC and laptop systems and others as needed.
  • Work directly with computer users in helping to identify and resolve application and OS issues that hinder user productivity
  • Install, configure and verify a range of software programs on user PCs
  • Work on-site to diagnose and fix both emergency and persistent issues that impact the stability, security, speed, accessibility, and overall capability of workstations, laptops, printers and other hardware
  • Deploy new end-user hardware and perform other deployments, updates, and exchanges of desktops, laptop computers and associated equipment
  • Assure the timely analysis and remediation of workstations and notebooks and associated hardware
  • Stay updated with an expert knowledge of desktop and notebook computing applications and utilization of connectivity infrastructure including the Internet

Experience/Education

Minimum Work Background Requirements
  • Three years experience in workstation admin new software setup, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer debugging and problem isolation ability, knowledge to implement temporary patches to solve network issues and escalate support services when required
  • Broad background providing software help to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated dedication to facilitating continuous operations
  • Work without supervision and show distinct quality of responsibility and motivation

If you want to be considered for this job, please email your qualifications to job-p016@progent.com. Be sure to specify the job code of the opportunity that you are asking about.

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