Progent is looking for Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Working with Progent
Progent is a progressive computer consulting and IT outsourcing company based in San Jose, California, in the middle of Silicon Valley. Unique models for customer marketing, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Gold Partners in the U.S. Our extensive support information base and collaborative approach to problem solving has helped Progent to build up a strong staff and a satisfied worldwide customer base.

If you have experience providing Windows desktop help and live in the San Mateo area, teaming with Progent and working for Progent's customers will improve your technical abilities through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing IT consulting and network support to small and mid-size companies will give you the opportunity to operate closely with top executives and contribute significantly to the growth of exciting businesses. Also, Progent's virtual office infrastructure provides state-of-the-art technology for remote support and wireless communications to enable you to deliver quick solutions when you take on business-critical problems.


Position Title

Desktop Engineer

Job Code

P016

Location

Home-based, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Responsibilities
  • Support, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered workstation and laptop systems and others as required.
  • Work with computer end users in helping to find and fix app and operating system problems that disrupt productivity
  • Deploy, configure and test a range of popular apps on user PCs
  • Work on-site to diagnose and fix both emergency and persistent problems that impact the stability, protection, speed, accessibility, and overall capability of workstations, notebooks, imaging devices and other hardware
  • Deploy new end-user equipment and perform other installations, updates, and exchanges of desktops, notebooks and associated equipment
  • Provide the prompt diagnosis and repair of desktops and laptop computers and related hardware
  • Remain up-to-date with an expert knowledge of desktop and notebook applications and use of connectivity technologies including the Internet

Experience

Minimum Work Background Requirements
  • Three years experience in workstation admin new software setup, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer troubleshooting and problem isolation ability, knowledge to implement short-term patches to resolve computer problems and escalate support services when required
  • Broad background delivering software help to small organizations for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated commitment to facilitating continuous operations
  • Work independently and display distinct quality of responsibility and motivation

If you wish to pursue this opening, you should email your resume to job-p016@progent.com. Be sure to include the job code of the opening that you are considering.

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