Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is an innovative network support and information technology outsourcing firm based in San Jose, CA, in the middle of Silicon Valley. Unique models for customer marketing, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to be one of the most rapidly growing and most respected Microsoft Partners in the United States. Our shared technical database and team style of problem resolution has allowed Progent to build up a talented staff and a satisfied international client base.

If you have experience giving Windows desktop technical support and reside in the San Rafael area, teaming with Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of collaborative, high-productivity consultants. Progent's focus on providing IT consulting and network support to small and mid-size companies will give you the chance to work personally with top executives and contribute measurably to the growth of dynamic companies. Also, Progent's virtual office network offers advanced tools for remote support and mobile communications to enable you to deliver fast solutions when you help with mission-critical problems.

Position Title

Desktop Engineer

Job Code



Work from home, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, workstation, laptop and peripheral integration, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Main Responsibilities
  • Support, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered workstation and notebook computer systems and others as required.
  • Work with computer users in assisting to find and fix app and operating system problems that hinder user productivity
  • Deploy, integrate and test a range of applications on user PCs
  • Work on-site to diagnose and resolve both urgent and persistent issues that impact the stability, protection, speed, accessibility, and general capability of workstations, notebooks, printers and other end user equipment
  • Install new end-user hardware and help with other installations, upgrades, and swaps of PCs, laptop computers and associated hardware
  • Assure the prompt analysis and repair of PCs and notebooks and related hardware
  • Remain up-to-date with an expert knowledge of desktop and notebook applications and utilization of WAN infrastructure including the Internet


Minimum Work Background Requirements
  • Three years experience in workstation administration new software configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer troubleshooting and fault isolation ability, knowledge to install short-term patches to resolve computer problems and escalate support services when required
  • In-depth experience delivering software assistance to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to enabling uninterrupted productivity
  • Work independently and display distinct quality of responsibility and motivation

If you want to pursue this job, you should email your resume to Please specify the job number of the opening that you are applying for.

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