Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive computer consulting and IT outsourcing firm based in San Jose, CA, in the middle of Silicon Valley. Effective models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to become among the fastest growing and most respected Microsoft Gold Partners in the U.S. Our extensive technical information base and collaborative approach to problem solving has allowed Progent to retain a talented staff and a loyal worldwide customer base.

If you have experience delivering Windows desktop support and reside in the San Rafael area, teaming with Progent and working for Progent's customers will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-output consultants. Progent's concentration on providing IT consulting and network help to small and mid-size companies will give you the chance to work personally with top executives and add significantly to the success of exciting companies. In addition, Progent's virtual office network offers advanced technology for remote support and mobile connectivity to enable you to implement fast solutions when you help with mission-critical problems.

Position Title

Desktop Engineer

Job Number



Home-based, virtual office environment.


Key Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, workstation, notebook and peripheral integration, offsite connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

Main Responsibilities
  • Maintain, diagnose and troubleshoot problems with all releases of Windows-based desktop and laptop computers and others as necessary.
  • Work directly with computer users in helping to find and resolve app and OS issues that hinder user productivity
  • Deploy, configure and test a variety of popular apps on user PCs
  • Operate on-premises to find and remediate both urgent and persistent issues that reduce the stability, security, speed, connectivity, and overall capability of desktops, notebooks, printers and other hardware
  • Deploy new end-user hardware and help with other deployments, updates, and swaps of workstations, notebooks and related equipment
  • Provide the prompt diagnosis and remediation of PCs and notebooks and related equipment
  • Remain updated with advanced knowledge of PC and laptop applications and utilization of connectivity technologies including the Internet


Minimum Professional Experience Requirements
  • Three years experience in desktop PC administration new software setup, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer debugging and problem isolation ability, knowledge to install short-term patches to solve network problems and escalate support when necessary
  • Broad experience delivering software help to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Proven dedication to facilitating uninterrupted productivity
  • Work without supervision and display distinct quality of ownership and motivation

If you wish to look further into this position, you should email your qualifications to Be sure to include the job number of the opportunity that interests you.

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