Progent is looking for Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is an innovative network consulting and IT outsourcing firm headquartered in San Jose, CA, in the center of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office environment, and employee compensation have enabled Progent to be among the fastest growing and most respected Microsoft Partners in the U.S. Our extensive technical database and team style of problem solving has helped Progent to retain a strong staff and a satisfied worldwide customer base.

If you have experience providing desktop help and reside in the Santa Cruz area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's staff of collaborative, high-output consultants. Progent's focus on providing IT consulting and technical help to small and mid-size businesses will be your chance to operate closely with decision makers and contribute significantly to the success of dynamic companies. In addition, Progent's virtual office infrastructure provides state-of-the-art technology for remote support and mobile communications to help you to implement fast solutions when you take on mission-critical problems.

Position Title

Desktop Support Specialist

Job Code


Work Location

Work from home, virtual office environment.


Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities

Main Responsibilities
  • Maintain, diagnose and resolve problems with all versions of Microsoft Windows-based workstation and notebook systems and others as necessary.
  • Work with computer end users in assisting to identify and resolve app and operating system problems that disrupt productivity
  • Install, integrate and test a range of software programs on user workstations
  • Operate on-premises to find and remediate both emergency and persistent problems that reduce the reliability, security, performance, connectivity, and general functionality of workstations, notebooks, imaging devices and other hardware
  • Deploy new end-user hardware and help with other deployments, upgrades, and swaps of desktops, notebooks and related equipment
  • Provide the prompt analysis and repair of desktops and laptop computers and associated hardware
  • Remain updated with an expert knowledge of desktop and laptop applications and utilization of connectivity infrastructure including the Internet


Minimum Professional Background Requirements
  • Three years experience in desktop PC admin new program configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer troubleshooting and fault isolation skill, talent to install short-term patches to solve network issues and escalate support services when required
  • Broad background providing software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Proven commitment to facilitating continuous operations
  • Work independently and show distinct quality of responsibility and motivation

If you want to apply for this job, you should email your resume to Please include the job code of the opening that you are applying for.

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