Progent is seeking Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Working with Progent
Progent is an innovative computer consulting and information technology outsourcing company headquartered in San Jose, CA, in the center of Silicon Valley. Unique models for client acquisition, support delivery, virtual office environment, and employee benefits have allowed Progent to become one of the most rapidly growing and most successful Microsoft Gold Partners in America. Our extensive technical database and team style of problem resolution has helped Progent to retain a strong staff and a loyal worldwide client base.

If you have a background delivering Windows desktop technical support and live in the Santa Cruz area, joining Progent and supporting Progent's clients will expand your technical abilities through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on providing IT consulting and network support to small businesses will give you the opportunity to work personally with decision makers and contribute significantly to the success of exciting businesses. In addition, Progent's virtual office infrastructure offers advanced tools for remote support and mobile communications to enable you to implement quick solutions when you take on mission-critical problems.


Position Title

Desktop Engineer

Job Code

P016

Work Location

Work from home, virtual office infrastructure.

Required Expertise

Key Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Main Responsibilities
  • Support, diagnose and resolve problems with all versions of Windows-based desktop and laptop computer systems and others as necessary.
  • Work directly with computer users in assisting to identify and resolve application and OS problems that hinder productivity
  • Deploy, integrate and test a range of software programs on user PCs
  • Work on-site to diagnose and resolve both urgent and chronic problems that impact the reliability, security, performance, accessibility, and overall functionality of desktops, laptops, imaging devices and other end user equipment
  • Deploy new end-user equipment and help with other deployments, upgrades, and swaps of workstations, laptop computers and related hardware
  • Assure the prompt analysis and repair of PCs and notebooks and associated hardware
  • Remain current with advanced knowledge of desktop and notebook applications and use of WAN infrastructure including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years background in desktop PC administration new software setup, computer and peripheral deployment, trouble analysis and correction)
  • Strong computer debugging and problem isolation skill, talent to implement short-term patches to solve computer issues and escalate support when required
  • In-depth experience delivering software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated dedication to facilitating continuous productivity
  • Operate without supervision and show marked quality of ownership and drive

If you would like to pursue this position, please email your qualifications to job-p016@progent.com. Please specify the job code of the opportunity that you are asking about.

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