Progent is looking for Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is a progressive network support and IT outsourcing company based in San Jose, California, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, virtual office infrastructure, and employee benefits have enabled Progent to be one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive support database and team style of problem solving has helped Progent to retain a talented staff and a loyal worldwide customer base.

If you have a background providing desktop help and reside in the Santa Cruz area, teaming with Progent and working for Progent's customers will expand your skills through interaction with Progent's staff of collaborative, high-productivity consultants. Progent's focus on providing computer expertise and network help to small and mid-size companies will give you the chance to operate personally with decision makers and add measurably to the growth of exciting companies. In addition, Progent's virtual office network offers advanced tools for remote access and mobile communications to help you to deliver quick solutions when you help with business-critical tasks.

Job Title

Desktop Engineer

Job Code


Work Location

Work from home, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, workstation, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities

  • Support, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered workstation and laptop computers and others as necessary.
  • Work directly with computer users in helping to identify and resolve app and OS problems that hinder productivity
  • Deploy, configure and test a variety of popular apps on user PCs
  • Work on-premises to find and resolve both urgent and chronic issues that reduce the stability, security, performance, accessibility, and overall capability of desktops, laptops, printers and other end user equipment
  • Deploy new end-user equipment and perform other deployments, upgrades, and exchanges of workstations, laptop computers and related equipment
  • Provide the timely analysis and remediation of desktops and laptop computers and related equipment
  • Stay current with an expert knowledge of desktop and laptop applications and use of WAN technologies including the Internet


Minimum Work Background Requirements
  • Three years background in desktop PC administration new program configuration, computer and peripheral deployment, trouble analysis and mitigation)
  • Strong computer debugging and fault isolation ability, knowledge to install short-term patches to resolve network issues and escalate support services when required
  • Broad background providing software help to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Proven commitment to facilitating uninterrupted productivity
  • Operate independently and display marked quality of responsibility and drive

If you wish to be considered for this position, please send your resume to Be sure to include the job number of the opening that you are asking about.

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