Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is a progressive computer consulting and IT outsourcing company based in San Jose, California, in the heart of Silicon Valley. Effective models for client acquisition, support delivery, virtual office environment, and employee compensation have allowed Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our shared support database and team style of problem resolution has allowed Progent to retain a talented staff and a loyal worldwide customer base.

If you have experience giving Windows desktop technical support and reside in the Santa Rosa area, joining Progent and working for Progent's clients will expand your technical abilities through interaction with Progent's staff of mutually supportive, high-productivity consultants. Progent's concentration on providing computer expertise and network support to small companies will give you the opportunity to operate personally with top executives and contribute significantly to the success of dynamic businesses. In addition, Progent's virtual office network offers advanced tools for remote access and mobile communications to enable you to implement quick solutions when you help with mission-critical tasks.


Position Title

Desktop Support Specialist

Job Number

P016

Location

Home-based, virtual office infrastructure.

Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

Main Responsibilities
  • Maintain, analyze and resolve problems with all versions of Microsoft Windows-based desktop and notebook computers and others as required.
  • Work with computer users in assisting to find and fix application and operating system issues that disrupt user productivity
  • Install, integrate and test a range of applications on user workstations
  • Operate on-site to find and fix both emergency and persistent issues that reduce the stability, security, performance, accessibility, and general capability of desktops, notebooks, printers and other end user equipment
  • Install new end-user hardware and help with other deployments, updates, and exchanges of workstations, notebooks and related equipment
  • Assure the timely analysis and repair of workstations and notebooks and associated hardware
  • Remain updated with advanced knowledge of workstation and notebook computing applications and utilization of connectivity infrastructure including the Internet

Experience

Minimum Work Experience Requirements
  • Three years experience in workstation admin new software setup, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer troubleshooting and fault isolation ability, knowledge to implement temporary patches to resolve network problems and escalate support services when required
  • In-depth background delivering software assistance to small companies for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to facilitating continuous productivity
  • Work without supervision and display distinct quality of ownership and motivation

If you wish to look further into this opening, you should email your resume to job-p016@progent.com. Be sure to include the job number of the opportunity that you are considering.

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