Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is a progressive network support and information technology outsourcing firm based in San Jose, California, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the most rapidly growing and most respected Microsoft Gold Partners in America. Our extensive support database and team approach to problem solving has allowed Progent to retain a talented staff and a loyal worldwide customer base.

If you have experience delivering desktop technical support and live in the Stockton area, teaming with Progent and working for Progent's clients will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-output consultants. Progent's focus on providing computer expertise and network support to small and mid-size businesses will be your chance to operate closely with top executives and contribute significantly to the success of dynamic businesses. In addition, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and wireless communications to help you to implement quick solutions when you help with business-critical tasks.

Job Title

Desktop Engineer

Job Code



Work from home, virtual office infrastructure.


Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, workstation, laptop and peripheral integration, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Maintain, diagnose and troubleshoot problems with all versions of Windows-powered desktop and notebook computer systems and others as required.
  • Work directly with computer end users in assisting to find and fix application and OS problems that hinder user productivity
  • Install, integrate and test a range of popular apps on user workstations
  • Operate on-site to diagnose and fix both emergency and persistent issues that impact the reliability, security, speed, connectivity, and general functionality of workstations, notebooks, printers and other end user equipment
  • Install new end-user equipment and perform other installations, updates, and swaps of desktops, laptop computers and associated hardware
  • Assure the prompt diagnosis and repair of workstations and notebooks and associated equipment
  • Stay updated with advanced knowledge of desktop and notebook computing applications and use of WAN technologies including the Internet


Minimum Work Experience Requirements
  • Three years experience in desktop PC administration new program setup, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer troubleshooting and fault isolation ability, talent to implement short-term patches to solve computer issues and escalate support services when necessary
  • In-depth experience providing software assistance to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated commitment to enabling continuous productivity
  • Operate independently and show distinct quality of ownership and drive

If you wish to be considered for this job, you should send your qualifications to Be sure to include the job code of the opening that interests you.

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