Progent is looking for Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Teaming with Progent
Progent is an innovative computer support and IT outsourcing company based in San Jose, CA, in the center of Silicon Valley. Effective models for customer acquisition, support delivery, network environment, and employee benefits have enabled Progent to become one of the fastest growing and most respected Microsoft Gold Partners in the United States. Our extensive technical database and collaborative approach to problem solving has helped Progent to build up a talented staff and a satisfied international customer base.

If you have experience providing Windows desktop help and live in the Stockton area, joining Progent and supporting Progent's customers will improve your technical abilities through interaction with Progent's staff of mutually supportive, high-productivity consultants. Progent's concentration on providing computer expertise and network help to small companies will give you the chance to work closely with top executives and contribute significantly to the growth of dynamic companies. In addition, Progent's virtual office infrastructure provides state-of-the-art technology for remote support and mobile communications to enable you to deliver quick solutions when you help with business-critical problems.


Position Title

Desktop Support Specialist

Job Number

P016

Work Location

Home-based, virtual office environment.

Expertise

Key Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities

Main Responsibilities
  • Maintain, analyze and troubleshoot issues with all versions of Windows-based desktop and laptop computer systems and others as needed.
  • Work directly with computer users in helping to find and fix application and operating system problems that impact productivity
  • Install, integrate and test a range of applications on user workstations
  • Operate on-site to find and remediate both urgent and chronic issues that affect the stability, security, speed, accessibility, and general functionality of workstations, notebooks, printers and other end user equipment
  • Install new end-user equipment and help with other deployments, updates, and exchanges of workstations, laptop computers and related equipment
  • Provide the prompt analysis and remediation of workstations and laptop computers and related hardware
  • Remain current with advanced knowledge of workstation and laptop computing applications and use of connectivity technologies including the Internet

Experience

Minimum Professional Experience Requirements
  • Three years background in workstation administration new program configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation ability, knowledge to implement temporary patches to solve network issues and escalate support services when required
  • In-depth background providing software assistance to small organizations for all Windows OS, Microsoft Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated commitment to enabling uninterrupted productivity
  • Work independently and show distinct characteristics of ownership and motivation

If you want to apply for this opening, you should email your qualifications to job-p016@progent.com. Be sure to include the job number of the opening that you are considering.

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