Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is a progressive computer consulting and information technology outsourcing company headquartered in San Jose, California, in the heart of Silicon Valley. Effective models for client acquisition, service delivery, network environment, and employee compensation have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in the United States. Our extensive support database and collaborative style of problem resolution has allowed Progent to retain a strong staff and a loyal international customer base.

If you have a background delivering Windows desktop technical support and live in the Stockton area, teaming with Progent and working for Progent's customers will expand your technical abilities through interaction with Progent's team of collaborative, high-output engineers. Progent's focus on offering computer consulting and network support to small and mid-size companies will give you the opportunity to work closely with top executives and add measurably to the growth of exciting companies. Also, Progent's virtual office network offers state-of-the-art technology for remote support and mobile connectivity to help you to deliver quick solutions when you take on mission-critical problems.


Job Title

Desktop Support Specialist

Job Code

P016

Location

Home-based, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Responsibilities
  • Support, analyze and resolve issues with all versions of Windows-powered desktop and notebook computer systems and others as necessary.
  • Work directly with computer users in assisting to find and resolve app and OS problems that impact productivity
  • Install, configure and verify a variety of applications on user workstations
  • Operate on-premises to diagnose and resolve both emergency and chronic issues that impact the reliability, protection, speed, connectivity, and general functionality of desktops, notebooks, printers and other end user equipment
  • Install new end-user equipment and perform other installations, updates, and swaps of workstations, notebooks and related equipment
  • Provide the prompt analysis and remediation of workstations and laptop computers and related equipment
  • Stay up-to-date with advanced knowledge of desktop and laptop computing applications and utilization of connectivity technologies including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years background in desktop PC admin new program configuration, computer and peripheral integration, trouble analysis and resolution)
  • Strong computer troubleshooting and problem isolation skill, talent to install short-term patches to resolve computer problems and escalate support services when required
  • In-depth experience delivering software help to small organizations for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Proven commitment to facilitating continuous productivity
  • Operate without supervision and show marked characteristics of responsibility and drive

If you would like to be considered for this opening, please email your qualifications to job-p016@progent.com. Be sure to include the job number of the position that you are applying for.

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