Progent is seeking Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Working with Progent
Progent is a progressive network consulting and information technology outsourcing company based in San Jose, CA, in the center of Silicon Valley. Effective models for client marketing, service delivery, network environment, and employee benefits have enabled Progent to be one of the fastest growing and most respected Microsoft Gold Partners in the United States. Our extensive support information base and team approach to problem solving has helped Progent to retain a strong staff and a satisfied international customer base.

If you have experience providing desktop support and reside in the Stockton area, teaming with Progent and supporting Progent's customers will improve your skills through interaction with Progent's staff of mutually supportive, high-productivity consultants. Progent's concentration on providing computer expertise and network support to small companies will be your opportunity to work personally with top executives and add significantly to the success of exciting businesses. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and wireless connectivity to help you to implement fast solutions when you help with business-critical tasks.


Position Title

Desktop Engineer

Job Code

P016

Work Location

Work from home, virtual office infrastructure.

Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Main Responsibilities
  • Support, analyze and resolve problems with all versions of Windows-based PC and laptop computer systems and others as required.
  • Work with computer users in assisting to identify and fix application and operating system issues that hinder productivity
  • Install, integrate and test a range of popular apps on user PCs
  • Operate on-premises to find and resolve both urgent and chronic issues that impact the reliability, protection, performance, connectivity, and overall functionality of desktops, laptops, imaging devices and other hardware
  • Install new end-user equipment and help with other deployments, upgrades, and swaps of PCs, laptop computers and related equipment
  • Assure the prompt diagnosis and repair of PCs and laptop computers and related equipment
  • Remain up-to-date with advanced knowledge of desktop and notebook applications and use of connectivity infrastructure including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years background in workstation admin new software configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer debugging and problem isolation skill, knowledge to implement temporary patches to resolve computer problems and escalate support when necessary
  • Broad experience delivering software assistance to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated dedication to enabling uninterrupted productivity
  • Work independently and display distinct quality of responsibility and drive

If you wish to look further into this opening, please email your qualifications to job-p016@progent.com. Be sure to include the job number of the opening that interests you.

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