Progent has positions available for a Microsoft Certified Systems Engineer to join our staff of support professionals in Vacaville, California and deliver online technical assistance to Progent's customers in across the United States.

Why Consultants Are Working with Progent
Progent is an innovative network consulting and IT outsourcing firm based in San Jose, CA, in the heart of Silicon Valley. Unique models for client marketing, support delivery, virtual office environment, and employee benefits have enabled Progent to become among the fastest growing and most successful Microsoft Gold Partners in America. Our extensive support information base and collaborative style of problem resolution has helped Progent to retain a talented staff and a satisfied international customer base.

If you currently have an MCSE credential and reside in the Vacaville area, teaming with Progent or supporting Progent's customers will improve your technical abilities through interaction with Progent's team of collaborative, high-productivity consultants. Progent's focus on offering computer consulting and technical help to small businesses will give you the chance to operate personally with decision makers and add measurably to the growth of exciting businesses. Also, Progent's virtual office infrastructure provides advanced tools for remote access and mobile connectivity to help you to implement quick solutions when you take on business-critical problems.


Position Title
Senior Information Technology Consultant, Microsoft Certified Systems Engineer

Job Number
P014

Work Location
Work from home, virtual office infrastructure.

Essential Activities
Assist a variety of small companies to support computer systems powered by Microsoft Windows Vista, MS Windows XP, MS Windows 2008 or 2003 Server, MS Exchange 2007 and 2003 Server, and .NET technology. Work closely with customer's network support group or provide comprehensive IT outsourcing. Required fields of expertise include Exchange-based email, Active Directory, Protection, network monitoring, and network architecture.

Associations
Reports to:
Manager of Customer Support

Cooperates Extensively with:
Chief Executive of Progent, Progent MCSEs and technical sales managers, plus CIO and top management of small company clients in the San Francisco Bay Area, and key areas throughout the United States

Responsibilities
Support and repair Microsoft Windows Server 2008 and 2003-based IT environments. Work in person and offsite to analyze and fix both urgent and chronic problems related to uptime, security, capacity, connectivity, and general capability.

Install, configure and validate Windows-based application hosts and Microsoft .NET servers. Set up and integrate Windows 2000, Microsoft Windows XP, and MS Windows Vista workstation computers. Configure and analyze various information services and application programs.

Plan IT architectures and security policies that promote client's company growth.

Service and manage Microsoft Outlook client with backoffice Exchange Server, Microsoft Office suite, telephony, and fast Internet connection.

Plan and deploy upgrades to MS Windows XP and Vista, Windows 2008 Server and Windows 2003 Server, Active Directory, and Exchange 2007 and 2003 Server.

Maximize system uptime and capacity via non-stop topology, efficient system infrastructure, and automated server monitoring.

Produce accurate documentation of the environment as it expands.

Identify and order new server and communications equipment and/or software to support growth and additional functions.


Experience/
Education
Minimum Work Background
MCSE, strong troubleshooting and diagnostic skills and people skills, and the experience to implement quick patches to technical issues.

Understand how to to troubleshoot application issues such as PC application configuration issues, server issues, data service difficulties, and network access issues.

Open to trade information with clients and colleagues and to escalate issues to additional engineers when appropriate.

Ability to operate effectively in a virtual office environment, delivering reliable follow-through and using online connectivity and mobile technology. Experience with remote server monitoring programs and remote troubleshooting methodologies.

Physical Requirements
Willingness to respond to off-hour network emergencies when on extended station.

Ability to lift, move, and reposition all components of user workstations, network hardware, and peripherals.

If you would like to pursue this position, you should send your resume to job-p014@progent.com. Please specify the job number of the opportunity that interests you.

Return to the main Jobs page.















© 2002-2009 Progent Corporation. All rights reserved.