Progent is looking for Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Teaming with Progent
Progent is an innovative computer support and information technology outsourcing firm headquartered in San Jose, CA, in the center of Silicon Valley. Unique models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in America. Our shared technical information base and team approach to problem resolution has allowed Progent to build up a strong staff and a satisfied worldwide customer base.

If you have experience delivering Windows desktop support and reside in the Vacaville area, joining Progent and supporting Progent's customers will improve your technical abilities through interaction with Progent's team of mutually supportive, high-output engineers. Progent's concentration on offering IT consulting and technical help to small businesses will give you the opportunity to operate closely with top executives and contribute measurably to the growth of dynamic businesses. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile communications to enable you to deliver quick solutions when you take on business-critical problems.


Position Title

Desktop Support Specialist

Job Code

P016

Location

Home-based, virtual office environment.

Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities

Responsibilities
  • Support, diagnose and resolve problems with all versions of Microsoft Windows-powered desktop and laptop computers and others as needed.
  • Work with computer end users in assisting to find and fix application and OS problems that hinder productivity
  • Deploy, integrate and test a range of applications on user PCs
  • Work on-premises to find and fix both urgent and chronic issues that impact the stability, protection, speed, accessibility, and general capability of desktops, notebooks, imaging devices and other hardware
  • Deploy new end-user equipment and perform other installations, updates, and exchanges of workstations, notebooks and related equipment
  • Assure the timely analysis and remediation of PCs and notebooks and associated hardware
  • Remain up-to-date with advanced knowledge of desktop and laptop computing applications and use of connectivity technologies including the Internet

Experience/Education

Minimum Professional Background Requirements
  • Three years background in desktop PC admin new software setup, computer and peripheral deployment, troubleshooting and mitigation)
  • Strong computer debugging and problem isolation skill, talent to install temporary patches to resolve computer problems and escalate support when necessary
  • Broad background delivering software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 programs such as Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to enabling continuous operations
  • Work independently and display marked quality of responsibility and drive

If you wish to look further into this job, please send your qualifications to job-p016@progent.com. Be sure to include the job number of the opportunity that interests you.

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