Progent is seeking Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is an innovative computer consulting and information technology outsourcing company based in San Jose, CA, in the center of Silicon Valley. Unique models for customer acquisition, service delivery, virtual office environment, and employee compensation have allowed Progent to become among the fastest growing and most respected Microsoft Gold Partners in America. Our extensive support information base and team style of problem resolution has allowed Progent to retain a strong staff and a satisfied worldwide client base.

If you have a background providing desktop help and reside in the Vacaville area, teaming with Progent and supporting Progent's clients will expand your technical abilities through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's concentration on offering computer expertise and network support to small and mid-size businesses will give you the chance to work personally with decision makers and add measurably to the success of dynamic businesses. Also, Progent's virtual office infrastructure offers state-of-the-art tools for remote access and wireless communications to enable you to implement quick solutions when you take on business-critical problems.


Position Title

Desktop Engineer

Job Number

P016

Work Location

Work from home, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral setup, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and troubleshoot issues with all versions of Microsoft Windows-powered PC and notebook computers and others as required.
  • Work with computer end users in helping to identify and fix app and operating system problems that hinder user productivity
  • Install, configure and verify a variety of popular apps on user PCs
  • Operate on-site to diagnose and fix both emergency and persistent issues that affect the reliability, security, speed, accessibility, and overall capability of desktops, laptops, imaging devices and other hardware
  • Deploy new end-user hardware and perform other installations, updates, and swaps of workstations, laptop computers and related hardware
  • Provide the prompt analysis and remediation of workstations and laptop computers and associated hardware
  • Remain updated with an expert knowledge of PC and notebook applications and utilization of WAN technologies including the Internet

Experience

Minimum Work Experience Requirements
  • Three years experience in desktop PC administration new program setup, computer and peripheral deployment, trouble analysis and mitigation)
  • Strong computer debugging and problem isolation skill, knowledge to implement short-term patches to solve computer problems and escalate support when necessary
  • Broad background delivering software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to enabling continuous operations
  • Work without supervision and show distinct characteristics of ownership and drive

If you wish to be considered for this position, please send your resume to job-p016@progent.com. Be sure to include the job code of the opening that you are asking about.

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