Progent is seeking Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is a progressive network consulting and information technology outsourcing firm headquartered in San Jose, CA, in the middle of Silicon Valley. Unique models for client marketing, support delivery, network environment, and employee benefits have allowed Progent to become among the most rapidly growing and most respected Microsoft Gold Partners in America. Our shared technical information base and team style of problem resolution has allowed Progent to retain a talented staff and a loyal international client base.

If you have a background delivering desktop technical support and live in the Vacaville area, teaming with Progent and supporting Progent's customers will expand your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on providing IT expertise and technical help to small companies will give you the chance to operate closely with top executives and add significantly to the success of dynamic businesses. In addition, Progent's virtual office network offers advanced technology for remote support and wireless communications to help you to deliver fast solutions when you help with mission-critical tasks.


Position Title

Desktop Engineer

Job Number

P016

Work Location

Home-based, virtual office infrastructure.

Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Responsibilities
  • Maintain, analyze and resolve issues with all versions of Microsoft Windows-based desktop and notebook systems and others as required.
  • Work directly with computer end users in assisting to find and fix app and OS problems that disrupt productivity
  • Install, integrate and verify a range of software programs on user PCs
  • Operate on-site to find and remediate both urgent and persistent issues that affect the reliability, security, performance, accessibility, and general capability of workstations, notebooks, imaging devices and other hardware
  • Install new end-user equipment and help with other deployments, updates, and swaps of PCs, laptop computers and associated hardware
  • Assure the prompt diagnosis and repair of desktops and laptop computers and associated hardware
  • Remain updated with an expert knowledge of desktop and notebook applications and use of connectivity technologies including the Internet

Experience

Minimum Work Background Requirements
  • Three years experience in workstation administration new software configuration, computer and peripheral integration, trouble analysis and correction)
  • Strong computer debugging and fault isolation skill, talent to implement short-term patches to solve computer issues and escalate support services when required
  • Broad background delivering software assistance to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated commitment to enabling continuous productivity
  • Operate independently and show marked quality of responsibility and motivation

If you want to be considered for this position, please send your qualifications to job-p016@progent.com. Please include the job number of the opportunity that you are asking about.

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