Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is a progressive network consulting and IT outsourcing company headquartered in San Jose, CA, in the center of Silicon Valley. Unique models for customer marketing, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to be one of the most rapidly growing and most respected Microsoft Gold Partners in America. Our extensive technical information base and collaborative approach to problem solving has helped Progent to build up a strong staff and a satisfied international client base.

If you have a background giving desktop help and reside in the Walnut Creek area, teaming with Progent and supporting Progent's customers will expand your skills through interaction with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on offering IT consulting and technical support to small companies will be your chance to operate closely with decision makers and contribute measurably to the growth of dynamic businesses. In addition, Progent's virtual office infrastructure provides state-of-the-art technology for remote support and wireless connectivity to enable you to deliver fast solutions when you help with business-critical problems.


Position Title

Desktop Engineer

Job Code

P016

Location

Work from home, virtual office environment.

Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Main Responsibilities
  • Support, diagnose and troubleshoot issues with all releases of Windows-powered workstation and notebook computers and others as needed.
  • Work directly with computer end users in assisting to find and fix app and OS issues that impact productivity
  • Deploy, integrate and test a variety of software programs on user workstations
  • Work on-site to find and remediate both emergency and persistent problems that affect the stability, protection, performance, accessibility, and general capability of workstations, notebooks, imaging devices and other end user equipment
  • Deploy new end-user equipment and perform other installations, updates, and exchanges of desktops, laptop computers and related equipment
  • Provide the prompt diagnosis and remediation of PCs and laptop computers and associated hardware
  • Remain up-to-date with advanced knowledge of workstation and laptop computing applications and use of WAN technologies including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years experience in desktop PC administration new program setup, computer and peripheral deployment, troubleshooting and mitigation)
  • Strong computer debugging and fault isolation ability, knowledge to install temporary patches to solve network problems and escalate support when necessary
  • In-depth experience delivering software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Proven dedication to facilitating uninterrupted productivity
  • Work independently and display marked quality of responsibility and motivation

If you wish to apply for this position, you should email your resume to job-p016@progent.com. Be sure to include the job number of the opportunity that interests you.

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