Progent is seeking Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is an innovative computer consulting and IT outsourcing firm headquartered in San Jose, California, in the heart of Silicon Valley. Unique models for customer marketing, support delivery, network environment, and employee compensation have enabled Progent to become among the most rapidly growing and most respected Microsoft Gold Partners in the U.S. Our extensive technical information base and collaborative style of problem solving has allowed Progent to retain a strong staff and a loyal international client base.

If you have a background giving Windows desktop help and live in the Walnut Creek area, joining Progent and working for Progent's clients will improve your technical abilities through interaction with Progent's team of mutually supportive, high-output consultants. Progent's concentration on providing IT expertise and network support to small businesses will give you the chance to operate closely with top executives and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office infrastructure offers advanced tools for remote access and wireless connectivity to enable you to deliver fast solutions when you help with business-critical problems.


Job Title

Desktop Support Specialist

Job Number

P016

Location

Home-based, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Responsibilities
  • Maintain, diagnose and troubleshoot problems with all releases of Windows-based PC and laptop computers and others as required.
  • Work with computer end users in assisting to identify and fix application and operating system issues that impact user productivity
  • Deploy, integrate and verify a variety of applications on user workstations
  • Operate on-premises to find and remediate both urgent and persistent issues that reduce the reliability, security, speed, connectivity, and overall capability of workstations, notebooks, printers and other hardware
  • Install new end-user equipment and help with other deployments, updates, and exchanges of PCs, notebooks and related hardware
  • Provide the prompt analysis and remediation of PCs and notebooks and related hardware
  • Remain up-to-date with an expert knowledge of PC and notebook computing applications and utilization of connectivity technologies including the Internet

Experience/Education

Minimum Work Background Requirements
  • Three years experience in desktop PC admin new program setup, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer troubleshooting and fault isolation skill, knowledge to install short-term patches to solve network problems and escalate support when necessary
  • In-depth experience delivering software assistance to small organizations for all Windows OS, Office Suite, and Office 365 applications including Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to enabling continuous productivity
  • Operate independently and display marked characteristics of responsibility and drive

If you would like to pursue this opening, please email your resume to job-p016@progent.com. Be sure to include the job code of the opportunity that you are applying for.

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