For small office computer networks located anywhere in the state of Kansas, Progent's Microsoft and Cisco certified technical team members can deliver remote phone help and remote troubleshooting to resolve your computer system troubles quickly and affordably. Progent has developed top-notch skills, sophisticated tools, and support databases to identify and fix computer network problems while avoiding the expense and time delays associated with on-site technical service calls.

If your Kansas company is situated outside of the larger metro areas such as Wichita, Overland Park, Kansas City, or Topeka, your nearby computer network support options may be limited in expertise, or not available during a crisis. This results in a network environment that is unusable or causing productivity loss due to technical issues continuing for too long. Progent’s team of seasoned network engineers average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a extensive variety of technical tasks for a extensive range of clients. This means you obtain not only the technical expertise needed for the job, but a professional with proven methods for applying that expertise to deliver cost effective network solutions.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to block or recover quickly from a ransomware attack. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Online Seminars for Popular Desktop Apps
Progent provides live online instruction for an array of productivity applications. Progent's Webinar training covers topics that include Office 365 Excel and Power BI business reporting, Office 365 Word VBA macro development, PowerPoint collaboration, Office Outlook security, Microsoft Office Access programming, Microsoft Dynamics GP migration, and Windows 10 configuration. Live online education offers the benefits of conventional classroom seminars, including instant communication between clients and teachers, but avoids the costs of travel and the challenge of trying to synchronize the availability of many workers.

Simple Engagement and Pricing Structure
Progent's simplified per-minute billing model has no complex contracts, retainers or hidden charges. Many other companies have minimum charges or other additional charges that increase service. For remote support during regular working hours, you only get charged for the actual time spent working on your problem. If it only requires ten minutes to fix your issue, then you are only billed for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you pay only for the time when Progent's team member is actually on-site working on your problems. Just Progent's value priced per-minute rate. For emergency same-day onsite service calls, you might be billed for our engineer’s travel time, but never a higher emergency rate. Since Progent has a large pool of consultants located throughout the entire Northern California service territory, an available consultant is typically close by to help. Progent can also provide onsite technical support to most zip codes in the U.S. within 24 hours of receiving a service request. Progent's remote support group has provided assistance to small companies in every state (See Progent's customer testimonials.)

ProSight IT Asset Management for Network Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn about Progent's ProSight suite of managed IT services for small organizations.

Wi-Fi Site Survey
Progent’s Wireless Site Survey makes it easy to plan and implement a Wi-Fi wireless LAN optimized for your facilities, offering you a wireless solution that has the coverage, speed, capacity, QoS, security, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed on-premises service. Progent’s onsite wireless survey includes onsite inspection, spectrum and data protection assessment of your current wireless network, analysis of your building’s floor plans, testing for radio frequency interference, signal propagation modeling, selection of the best locations for customer-requested Wireless Access Points (WAPs) including Aironet access points, Meraki access points and Apple AirPort devices, and a comprehensive report defining a new WLAN.

Juniper and NetScreen Consulting Services
Progent's Juniper Networks-authorized network engineers can help you to plan and implement Juniper Firewall/VPN technology, optimize and support your network infrastructure, and migrate efficiently from outdated equipment to the latest releases. Progent's Junos OS engineers offer support for Juniper's flagship network control software to help you to simplify the administration and improve the security of your Juniper VPN appliances and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system products and can assist organizations maintain networks that incorporate a mix of Juniper's software platforms.

Network Consulting for Local Governments and School Districts
Progent has a long background providing a full-spectrum of online network consulting and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the pioneers in providing expert online network support and has provided IT solutions to organizations in all 50 states. Progent's online computer support for local governments saves travel expenses and solves problems faster than onsite support.

Expert Wireless Engineering and Support Services
Progent's wireless solutions consultants offer wide-ranging backgrounds in the implementation and maintenance of wireless networking technology and can help you to design, deploy, manage and repair wireless ecosystems that are secure, resilient, expandable, simple to manage and use, able to support your critical applications, and seamlessly integrated into hybrid cloud environments. Online and onsite support available from Progent cover a selection of wireless solutions and include smartphone and tablet management, Wi-Fi network design and deployment, Wi-Fi site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Progent's Consulting and Development Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their reach, lower their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and get to market quickly.

Responsiveness of Progent's TRC for Online IT Support
Progent's Technical Response Center (TRC) is dedicated to providing the highest level of online computer support possible for both urgent as well as standard problems. For urgent issues that impact multiple users, key individuals, or a line-of-business application, the Technical Response Center will engage in one hour or less. For non-critical issues, the TRC will in less than two hours. Under any circumstance, your ticket will be created promptly and correctly, You will receive a confirmation from the trouble ticket system, and the TRC will check with you regarding every resolved issue to make sure you are satisfied with the resolution and willing to close the trouble ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of information technology security professionals. GIAC accreditations are recognized by companies and institutions around the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide help with any of the security disciplines covered within the GIAC certification including auditing infrastructure security mechanisms, security incident management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions for compliance with regulatory requirements for promptly reporting events.

Stealth Penetration Testing
Stealth penetration testing is a key component of any comprehensive IT system security plan. Progent’s security professionals can perform thorough stealth intrusion security checks without the awareness of your organization's internal IT resources. Unannounced penetration checking shows whether existing security defense tools such as intrusion incident alerts and event log monitoring are properly set up and consistently monitored.

Exchange 2013 Upgrade Consulting
Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important innovations as well as a redesigned structure. These enhancements affect key facets of IT including manageability, high availability (HA), compliance, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting professionals can deliver remote or on-premises expertise to help you manage, tune and troubleshoot your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more up to date version of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment model.

Talk to a Progent Network Consultant
To learn how you can contact a Progent network consultant for online or on-premises help in , call 1-800-993-9400 or visit Remote Network Support.














© 2002- 2019 Progent Corporation. All rights reserved.