Kansas Computer Network Consultant for Small Office Computer Network Systems: Online Phone Support and Troubleshooting
For small office network systems located in the state of Kansas, Progent's Microsoft and Cisco certified technical experts can provide phone support and troubleshooting to resolve your network issues quickly and cost effectively. Progent has developed world-class skills, sophisticated tools and support databases to identify and resolve computer network problems without the cost and delays associated with onsite service calls.
If your Kansas small business is located beyond the larger metropolitan areas such as Wichita, Overland Park, Kansas City, or Topeka, your local computer support options may be limited in technical capability, or not available during urgent situations. This can result in a network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s team of network engineers average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a extensive range of technical tasks for a extensive range of clients. This means you get not only the technical skills needed for the job, but an expert with demonstrated methods for applying those skills to assist with excellent network solutions.
VPN Access for Leading Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Remote Computer Network Administration
Remote support tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent consultants. Remote network support services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your organization with enterprise-level expertise without the cost and management overhead of maintaining a large in-house IT organization.
Immediate Assistance for Urgent Issues
With Progent’s remote network support services, you can get immediate support for issues that are causing lost productivity without the long wait for an on-site service technician. For day-to-day administration work, Progent’s off-site support engineers can perform most jobs within minutes of a request, instead of requiring you to wait for hours or days.
Broad and In-depth Knowledge of Office Networking
Progent’s team of sixty+ network experts means clients benefit from the leverage of 800 years of cumulative experience and shared information base to repair the most troublesome network problems. Progent has the know-how to come up with solutions fast and deliver them cost effectively.
World-class Cisco Help from Expert CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most proven experts for designing, architecting, configuring, implementing, and debugging a diverse range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for quickly developing multi-vendor solutions.
Virus Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, complete solution to keep your company mail server free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, email content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policies.
Team Approach to Support and Problem Escalation
Computer networks have grown increasingly complex, and even many small business computer networks incorporate software and hardware solutions from dozens of different vendors, which results in further integration complexity. It is very difficult for even the most capable individual to have deep knowledge in all aspects of information technology, or extensive practical experience in the enormous range of hardware and software brands, models, and versions of software that can utilized by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical issues efficiently, at the least cost to you.
Comprehensive Information Security Auditing and Testing
Progent’s CISSP certified security team members can efficiently perform complete security audits, firewall evaluation and stealth penetration testing on mission-critical business information networks.
One-stop Shopping for Completed Computer Network Support Services
Progent can be a single source for most IT support needs for small organizations. While focused on supporting solutions from Microsoft and Cisco, Progent staff frequently work with installing, supporting, integrating and troubleshooting products from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Custom Development Services
Progent can provide expert software designers and developers for developing custom business software in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reports. Progent has extensive experience successfully creating both simple and complex application development projects for companies of all sizes.
Progent provides clients access to engineers who have been awarded some of the IT industry's most prized certifications. Progent thinks that clients deserve to be sure that their IT support providers have formal training plus extensive practical experience so that Progent's customers can use Progent's service with trust. Often, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings privileges for substantially superior vendor support than is available to uncertified service providers, enabling Progent to offer clients a better level of computer support. In addition, major credentials such as CISA or ISSAP for network security can help enterprise clients to demonstrate compliance with regulatory demands by engaging the services of accredited industry professionals.
Progent offers consulting for security testing software including Microsoft Baseline Security Analyzer for running a set of automatic network auditing scans to identify possible security problems. Progent has broad experience with network analysis tools and can show you how to understand testing reports and react appropriately. Progent can show you how to build security into your business operations, configure scanning applications, plan and deploy a secure network environment, and suggest policies to maximize the security of your network. Progent's security professionals are able to help you set up a firewall, design safe remote connectivity to email and business applications, and install virtual private network. Progent's qualified security experts can test the protection of web applications and can conduct comprehensive security audits of company-wide security to determine your company's compliance with recognized international security standards including FISMA, PCI, and ISO 17799.
Progent's Microsoft-certified support staff offers computer help and IT consulting services for Microsoft Operations Manager and for the expanding line of Application Management Packs that extend the power of MOM to a broad range of business-critical services. Progent supports MOM 2005 and MOM 2000 to bring small to mid-size business networks ultra-high availability, protection and speed. Progent can help you take full advantage of Microsoft Operations Manager by performing requirements analysis, installation, setup, special programming, troubleshooting, Help Desk support, security consulting, and management. With more than five years of experience working with the NetIQ technology upon which Microsoft Operations Manager is built, Progent's IT consulting experts can provide small businesses enterprise-class support for MOM.
Mid-sized companies can derive all the benefits of MOM and have fast availability of Progent’s Microsoft and Cisco certified network consulting professionals. Thanks to Progent's affordably priced network support programs, medium-size organizations can choose a basic MOM-based co-sourcing package with server monitoring, automated alerts, in-depth system analysis, Help Desk Call Center, and remote troubleshooting. For companies with line-of-business applications who need non-stop networking, Progent offers a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer mid-size business information systems enterprise-class availability, protection and performance.
Progent is the leading source of convenient, immediate, and cost-effective access to registered CCIE consultants. Cisco Certified Internetwork Experts are recognized network experts who earn this prestigious certification only as a result of thorough testing by Cisco. CCIEs can resolve even the most complex problems surrounding network design, configuration, repair, and maintenance. Progent’s CCIE experts cooperate closely with Cisco engineers in analyzing issues with Cisco's IOS platform and devising workarounds or obtaining patches to resolves problems. Progent offers fast contact with a CCIE by phone so you can get immediate assistance for complex network troubles that are impacting business productivity but are outside the expertise of your usual network service resources. Progent's CCIE support engineers can access your environment via state-of-the-art off-site connectivity tools to deliver fast and cost-effective diagnosis and repair of critical network difficulties.
Progent provides Microsoft Windows 2003 Cluster Server support to help your company implement fault-tolerant server clusters that can provide 100% operation. Windows cluster servers for non-stop systems include Microsoft Windows Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Server Cluster. By assisting you t plan non-stop clustered server environments around Microsoft Windows Server 2003 Cluster, Progent’s qualified Windows engineers make sure that your non-stop server clusters are configured to optimize the business value of your computer network.
E-Mail Guard is a complete service for defending against spam and virus attacks. E-Mail Guard handles the protection and management of company email by offering continually updated spam and virus filtering, policy management, content filtering, and protection against email-based DHA and denial of service attacks. E-Mail Guard also includes monitoring, management and analysis utilities as well as outbound email testing to help you repair your e-mail system and specify and regulate corporate security policy.
The cluster feature set built into the high-end editions of Microsoft Windows Server 2008 is dramatically re-engineered to streamline the installation, setup, and management of clusters that offer improved levels of network dependability, protection, efficiency, and flexibility. New or enhanced features include automated cluster Validation, revamped configuration and deployment, unified cluster management, new cluster architecture for increased uptime, better security and quorum models, elimination of failure points, more storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help your company evaluate the advantages of failover clusters, plan and implement an installation, educate your network support staff to manage your failover clusters, deliver continuing consulting and technical help services, and create and validate a disaster recovery procedure.
If your company runs a Sun Solaris environment or a multi-OS network, Progent's CISM, CISSP and ISSAP-qualified security specialists can assist your whole enterprise in a broad array of security topics such as security administration procedures, security design and models, connection control products and methodology, applications development security, operations security, physical security, telecommunications, network and Internet security, and business continuity planning. CISM and CISSP stipulate the core skills and international standards of knowledge that network security managers are expected to master. These accreditations provide executive management the confidence that those who have earned their CISM, CISSP or ISSAP certification have the background and knowledge to deliver world-class security support and consulting services.
If your business computer system combines Solaris platforms with MS Windows, Progent can show you how to integrate your computers into a unified environment that permits all your operating systems to coexist for easy management, transparent dataflow, high dependability, superior performance, and strong security. Progent's Sun Solaris and Microsoft Windows coexistence assistance offerings include IT architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, remote network help and troubleshooting, on-site technical support, and help desk support.
Great Plains 10.0 accounting software is a full-featured business management solution that unifies data and processes across your business, communicates easily with other applications, and brings together employees, customers and suppliers unrestricted by time or location. Created for small to mid-size companies, Microsoft Dynamics Great Plains 10.0 provides functionality for accounting, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, customer relationship management, field service, manufacturing, retail management, and web-based business services. Progent can help you install and maintain a reliable, secure server and network environment to support Microsoft Great Plains, and can give you access to expert Great Plains professionals to help your company benefit from the full power of Microsoft Dynamics GP Release 10.0.
If you want to update your production web site, build internal websites for applications such as HR or worker education, design a high-impact web presence for a new venture, or write line-of-business, data-driven custom web solutions, Progent can supply skilled and proven web developers. Progent's experts can also show you how to build and manage a safe, robust server and communications network, including remote and wireless connectivity, to run your web tools.
Small to mid-sized businesses can now get all the advantages of MOM and also have quick access to Progent’s Microsoft and Cisco qualified IT consulting experts. With Progent's affordably priced IT service programs, mid-size businesses can choose a simple MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution. Progent offers expertise in MOM 2005 and MOM 2000 to offer small company networks enterprise-class reliability, protection and productivity.
Progent's UNIX family support services provide small and mid-size companies and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, support professionals qualified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of expertise offers you a convenient single consulting firm to help you create and maintain a protected and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives such as RedHat, SUSE, Mandrake, Debian-GNU, and Slackware.
