For small company networks located throughout the state of Kansas, Progent's Microsoft and Cisco qualified engineers can deliver phone assistance and remote troubleshooting to repair your network systems troubles quickly and cost effectively. Progent has acquired enterprise-class skills, sophisticated utilities, and support knowledge bases to troubleshoot and resolve network problems without the expense and time delays associated with in-person service dispatches.

If your Kansas small business is situated beyond the larger urban areas such as Wichita, Overland Park, Kansas City, or Topeka, your nearby network support choices may be limited in technical expertise, or unavailable during urgent situations. This results in a office network that is unstable or causing productivity loss due to technical problems continuing for too long. Progent’s group of field proven network consultants average more than 10 years of real-world industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a diverse range of clients. This means you obtain not only the technical skills needed for the job, but a consultant with field proven methods for applying that expertise to provide efficient network solutions.

Immediate Assistance for Urgent Issues
With Progent’s urgent remote computer troubleshooting services, your company can receive instant help for problems that are causing lost productivity. Remote help eliminates the lengthy delay and increased expense required for in-person network help. For typical administration tasks, Progent’s online support consultants can complete most jobs within minutes of a request, instead of forcing your company to wait for up to a day for on-site help to arrive.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded only to the highest class of organizations that work closely with Microsoft, have demonstrated technical skills, and have confirmed client references. Gold Certified Partners must maintain large staffs of Information Technology experts who have undertaken comprehensive certification testing. Microsoft Gold Certified Partners are given access to exclusive support and training opportunities from Microsoft and early exposure to beta software for training and study purposes.

Easy Engagement and Billing Model
Progent has made it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time. All service time is fully documented and invoiced to the precise number of minutes used. Per-minute billing avoids situations where customers are charged major bucks for quick fixes. Your company is charged exclusively for the support you are provided.

Virtual Training Classes for Desktop Applications
Progent provides live virtual education for popular client applications and environments such as Office Excel, Word, Access, Visio, Acrobat, Photoshop CS, Crystal Reports, and Windows Vista and Windows 7. Virtual learning provides all the benefits of traditional classroom seminars, including instant communication between clients and teachers, but avoids the costs of transportation and the challenge of trying to synchronize the availability of multiple workers.

Eliminate Dependence on an Individual Freelance Consultant
By developing a partnership with a full-service computer support firm such as Progent rather than with an individual freelance consultant, your company is assured timely availability of knowledgeable professionals whenever you require them. You do not have to be concerned that illness, training, vacations, or conflicting priorities with other customers will cause you to be without help when you have an emergency.

Wide and In-depth Knowledge of Business Networks
Progent’s team of over 100 computer network experts means customers can take advantage of the leverage of more than a thousand years of combined experience and shared knowledge to resolve the most difficult computer problems. Progent’s accredited information technology engineers possess the know-how to find fixes fast and deliver them affordably.

Remote Computer Network Management and Support
Remote support utilities and technologies have evolved to the point that there is seldom a requirement for on-site access to equipment in order to provide efficient support service. Online network administration and support services available from Progent include operating system setup or updates, network diagnostics, disaster recovery, plus mass storage and router reconfiguration. In cases that require in person technical support, Progent can send a support professional to any state and most zip codes in the U.S. within one business day.

Software Applications Support
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By being a one-stop source for computer and specialists, Progent can customize quick, cost-effective and complete IT solutions that align with the unique needs of your business. Application expertise available from Progent include Enterprise Resource Planning, Manufacturing Resource Planning and accounting software consulting plus support and specialized training for Project, Excel and Microsoft Word.

Advanced Online Access Tools
Advanced remote support utilities and seasoned technicians and engineers combine to enable Progent to solve the majority of network problems rapidly and affordably. Progent is a leader in online troubleshooting and system monitoring, and as a Microsoft Gold Partner Progent's consultants have the benefit of a wide range of Microsoft support utilities, technical databases, and on-going training.

Expert Wireless Engineering and Support Services
Progent’s Wireless Technology Consulting Services offer small businesses a quick, affordable way to select and deploy advanced wireless solutions. Few small businesses have internal IT groups with the experience or time to stay abreast of the fast-changing world of wireless products and services, and even fewer have the background to cut through the hype in order to identify and implement optimal network solutions. Progent’s long experience as an integrator and consumer of wireless network products makes it possible to provide world-class engineering support for a broad range of wireless applications. Progent's BlackBerry-certified engineers can assist companies plan, deploy, manage, and support wireless environments that incorporate RIM BlackBerry smartphones and BlackBerry Enterprise Server.

Expert Network Services for Collocation Data Centers
Progent provides support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center nationwide. Progent’s long background in providing remote support for collocation data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that simplify the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in San Jose and Sacramento, and is fully supported remotely.

64-bit Processing Upgrade Support Services
Progent’s 64-bit migration support specialists can assist your organization to update your application servers and workstations affordably from 32 bits to 64 bits. Progent can help you to calculate the risks and benefits of migrating to 64-bit computing, plan an economical migration process that reduces business disruptions, and offer responsive remote help to assist your company to install 64-bit software and application software on your existing hardware. Progent's Microsoft Gold qualified computing engineers can assist your company to integrate the 64-bit editions of Microsoft platforms such as Microsoft Windows Server 2008, SQL Server, Windows 7, and Microsoft Office Excel.

Web Development
If you want to revamp your company web, develop internal Webs for applications such as human resources or employee education, establish a standout Web presence for a new business, or build enterprise-class, database-driven web applications, Progent can provide talented and experienced web designers and programmers. Progent's consultants can also assist your company to support your web solutions by designing and maintaining a protected, dependable server and connectivity infrastructure featuring offsite and wireless access. Services available through Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in FrontPage. Progent can also provide consultants who can help you to create and deploy custom eCommerce solutions.















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