For business network systems located within the state of Kansas, Progent's Microsoft and Cisco authorized professionals can provide phone assistance and remote troubleshooting to fix your network systems problems quickly and cost effectively. Progent has developed world-class expertise, advanced software utilities, and support databases to identify and resolve IT problems while avoiding the expense and time delays associated with on-site service visits.

If your Kansas small business is located beyond the larger urban areas such as Wichita, Overland Park, Kansas City, or Topeka, your nearby computer support choices may be limited in technical capability, or unavailable during urgent situations. This results in a office network that is unusable or causing wasted time due to technical problems continuing for too long. Progentís staff of network professionals average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a extensive variety of technical projects for a diverse range of clients. This means you obtain not only the technical know how needed for the task, but a consultant with proven methods for applying those skills to provide affordable network solutions.

IT Consulting Services for Small Governments
Progent has a long background delivering a full-spectrum of remote network consulting and emergency repair services to local governments and school districts across the United States. Progent is one of the pioneers in delivering expert remote network support and has provided network solutions to clients in all 50 states. Progent's online computer support for local governments saves travel expenses and solves issues more quickly than onsite service calls.

Planning and Deployment Consulting for Cisco's Meraki Cloud-managed Wireless APs
Progent's Cisco Meraki wireless AP experts offer remote and onsite support to assist businesses of all sizes to design, install, manage, expand or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to configure and manage Cisco's Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco products such as switches, ASR routers and ASA firewalls to build a cohesive ecosystem that provides the same connectivity, responsiveness, security, manageability and uptime for wired and Wi-Fi clients irrespective of their mobility or computing device. (See Meraki switches consulting services.)

Offsite Data Protection Manager Backup Service
Remote data backup is central to a complete business continuity solution. Progentís affordably priced Offsite DPM-based Backup Service combines the advanced capabilities of Data Protection Manager (DPM) with the world-class security features of the QTS (formerly Herakles) Data Center in Sacramento to provide ongoing, transparent backup for as much as 2.5TB of critical data from one or more of your Windows-powered servers. Progent's service package includes all configuration, management, and tracking required for a complete offsite data backup system.

Unified CM and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, operates as the heart of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating closely with apps that include Unified CM IM and Presence Service, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified CUCM experts can assist with any facet of Unified CM setup and troubleshooting in areas that include integrating VoIP phones and video IP phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE networking support, creating UCS server clustering systems for survivability, and integration with Exchange Server and Skype for Business.

Desktop Consulting and Support Services
Progent's desktop support staff can assist you to set up PCs, notebooks, or wireless computers individually or help you to plan and carry out a large-scale upgrade to a new version of an operating system or a new release of an important desktop application. Progent's Microsoft-certified desktop specialists can install programs from Microsoft's Office line of end-user products or Microsoft Dynamics financial and CRM products on your client PCs so they interact efficiently with other Microsoft applications, software from popular vendors, database servers, and line-of-business services throughout your network. For example, Progent can set up Outlook email client on a desktop or notebook to align with both the usage pattern of your employee and the security policies of your company. Progent can also provide remote and in-person technical services for workstations.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with synchronous replication to provide rapid, zero data loss disaster recovery (DR) between sites located up to 185 miles apart. Progent can provide the skills of a certified NetApp MetroCluster consultant who can assist you to design, deploy, administer, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that aligns with your functional requirements and budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by providing help with tasks such as assigning disk pools and shelf IDs, arranging aggregate layout, provisioning volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery solution to show adherence with information assurance standards and government mandates.

Expert Wireless Consulting and Support
Progent's wireless integration consultants offer broad backgrounds in the integration and support of wireless information technology and can assist your IT team to plan, deploy, administer and repair wireless solutions that are secure, resilient, scalable, easy to administer and use, able to handle your critical applications, and transparently incorporated into hybrid cloud environments. Remote and on-premises expertise offered by Progent span a variety of wireless technologies and include smartphone integration, Wi-Fi infrastructure design and deployment, wireless site surveys, Cisco wireless IP phone configuration, and building-to-building wireless integration.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network engineers can provide expert remote and onsite support for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that run the gamut from small businesses and campus LANs to giant data centers and ISPs. Progent can show you how to implement Cisco's quickly evolving switch technology to achieve the performance, scale, availability, virtualization support, security and ease of management needed by your organization. For information about Progent's consulting and support for Cisco's extensive family of Catalyst switches, see Catalyst switch support. To learn about Progent's consulting services for Cisco's Nexus Series of data center switches, see Nexus switch support. To learn about Progent's support services for Cisco Meraki switches, go to Meraki switches consulting and troubleshooting services.

Remote Server Monitoring with System Center Operations Manager
Progent offers a range of network maintenance packages based on System Center Operations Manager. Progent's automated, round-the-clock network monitoring makes your computer network support proactive instead of crisis-based. By anticipating potential issues before they cause system disruptions, Progent's server monitoring can keep your information network free of stressful and expensive service interruptions.

Cisco IOS software Upgrade Consulting
If your network incorporates Cisco routers, you could be using an old release of IOS, the control software used in almost all Cisco router and current switches from Cisco. Cisco frequently publishes upgrades to IOS to correct problems, plug security gaps, or add features. However, updating IOS and other Cisco control software can be a challenge, depending on your Cisco device and your system infrastructure. As an example, there could be limitations of local RAM that could cause a new OS release to operate incorrectly. Progent's Cisco CCIE-certified network engineers offer a broad selection of support services associated with updating Cisco IOS or any other Cisco control software like IOS EX or CallManager. Progent's consultants can perform version audits of your router software, propose appropriate upgrades, prepare Cisco devices, transfer software images, configure and verify your update, optimize throughput, resolve issues, and teach your network support managers how to utilize all significant new features.

Progent's Consulting and Training Support for Office Desktop and Office 365
Progent's Microsoft Office and Office 365 experts can help businesses to incorporate Microsoft Office desktop and Office 365 applications including Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a seamless solution that provides quick ROI and promotes better business results. Progent can help your company to interface Microsoft Office or Office 365 apps with each other and with additional core Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server. Progent's consultants can also help you fix compatibility issues between various releases of Microsoft Office desktop and offers customized online Microsoft Office and Office 365 instruction to individual users or groups.

Windows Server 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 utilizes key features initially designed for and proven on Microsoft Azure, one of the world's biggest public clouds. This dramatically improves the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, dependability and disaster recovery. Progentís Microsoft Gold-certified Windows Server 2016 Hyper-V consulting team can help you to assess the benefits of Hyper-V 2016 for your business, configure test environments to confirm the ability of Hyper-V 2016 to support your critical applications, design a cost-effective network topology for a cloud-based or hybrid deployment, create and carry out a smooth upgrade strategy, train your IT administration and technical support staff, and deliver as-needed consulting and debugging services to make sure that your Hyper-V 2016 investment delivers maximum business benefit.

Get in Touch with a Progent Computer Support Expert
To see how to contact a Progent network support expert for online or on-premises support in , call 1-800-993-9400 or go to Online Computer Support.

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