For small office network systems located within the state of Kentucky, Progent's Microsoft certified technicians can deliver online assistance and troubleshooting to solve your network systems problems fast and cost effectively. Progent has acquired world-class expertise, sophisticated utilities, and support knowledge bases to identify and resolve IT problems while avoiding the cost and time delays normally associated with in-person technical service calls.

If your Kentucky business is situated outside of the larger urban areas such as Louisville, Lexington, Owensboro, or Bowling Green, your local computer support options may be limited in expertise, or unavailable during urgent situations. This can result in a computer network that is unstable or causing wasted time due to technical problems going unresolved for too long. Progentís staff of expert network professionals average more than ten years of real-world industry experience, in the trenches of computer network support, performing a broad variety of technical projects for a diverse range of clients. This means you obtain not only the technical know how needed for the task, but a professional with proven methods for applying that expertise to assist with efficient network solutions.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection solution incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn about Progent's entire ProSight suite of value-priced outsourced network management services for small and mid-size organizations.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progent can provide convenient, quick, and economical access to Cisco CCIE Certified consultants. Cisco Certified Internetwork Experts are recognized network gurus who are awarded this top-level classification only as a result of thorough testing by Cisco. CCIEs can resolve even the most complex problems surrounding network design, deployment, repair, and maintenance. Progentís CCIE consultants work intimately with Cisco engineers in identifying problems with Cisco's IOS platform and developing fixes or obtaining patches to resolve anomalies. Progent can provide fast access to a CCIE by telephone so that you can receive instant assistance for complex network problems that are impacting worker efficiency but are beyond the expertise of your local network support resources.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection consultants can help you to configure Progent's ProSight Email Guard Security Gateway to enforce specified content policies for scanning the content of email messages and attachments and preventing users from sending confidential or inappropriate information or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help your business avoid reputation loss and stay compliant with industry security standards and regulatory mandates including HIPAA and Sarbanes-Oxley. Read about Progent's entire ProSight family of affordable network management outsourcing services for small and mid-size businesses.

Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consulting experts can provide a variety of network consulting services to assist companies of any size to support, administer, and repair networks that include workstations, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration assistance.

Best Practices Applied by Seasoned Consultants
Many businesses situated away from cities with plentiful expert consultants resort to less qualified or inexperienced local resources for vital computer network support. This can produce a network that is unstable or inefficient. Progentís staff of Microsoft and Cisco qualified consultants average over ten years of hands-on industry background, in the front lines of IT support, providing an extensive range of information system services for a broad mix of customers. This means that with Progent you get not only high-level network engineering knowledge, but an engineer who understands computer industry best practices in using that knowledge to resolve real-world business system problems efficiently and in a consistent way.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to block or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Part-time Chief Information Officer Support Services
Progent can provide organizations with an IT management professional who can serve as a part-time CIO. This veteran IT executive can offer long-term direction to assist your company to deploy appropriate IT products to enhance business processes so they align more closely with your corporate objectives. Your company can create and install a well thought out IT plan without incurring the expense of a full-time senior IT executive. Vital tasks Progent's part-time CIO can carry out include growth strategies, rationalizing IT budgets, building and tracking models for ROI, reengineering business processes, negotiating contracts with suppliers, establishing security policies, business impact analysis, streamlining data center administration, patch management, IT asset documentation control, and disaster recovery planning.

Microsoft Dynamics NAV Consulting
The updated release of Microsoft Dynamics NAV offers powerful new features including Personalized Role Centers, enhanced BI and reporting capabilities, and advanced workflow support. Progent's Microsoft Dynamics NAV consulting experts can provide custom programming, configuration and troubleshooting support to enable your company to benefit from Microsoft Dynamics NAV. Progentís consultants can show you how to integrate MS Dynamics NAV to other services and applications. In addition, Progent can help you to create and analyze data warehouses so you can improve your knowledge of your operations, acquire more clients, refine your marketing campaigns, and form successful partnerships.

Cisco ASA Firewall and PIX Firewall and Firepower Services Support
The latest generation of Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to maintain your legacy PIX or Cisco ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite help with ASA 5500-X firewalls with Firepower Services and can help your company to design, integrate, tune, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

SQL Server Software Development
Progent's SQL Server application programmers can help your organization to build and support database applications based on Microsoft's SQL Server database platform. Progent adheres to leading lifecycle management practices to create scalable, easy-to-manage SQL Server applications and knows how to work with a customer's management to complete programs in a cost effective and affordable manner. Progent for can help you to create Microsoft SQL Server solutions by offering a wide array of consulting support services including requirements analysis, data tier architecture, ETL development, T-SQL programming, software configuration, capacity planning, performance tuning, backup/recovery, clustering and virtualization, reusable schema, synchronization solutions, security, and disaster recovery/business continuity planning.

Team Approach to Service and Technical Issue Escalation
Information technologies have become ever more complex. In addition, most small business computer networks incorporate software and hardware from many different suppliers. All this makes network integration and maintenance increasingly difficult. It is impossible for even the most talented engineer to have in-depth knowledge in all facets of information technology, or extensive hands-on experience in the thousands of hardware and software products, models, and updates that small companies include in their IT networks. Progent utilizes a team approach to network support and relies on application specialists to bring high-level skills when necessary to fix complex technical issues efficiently, at the least cost to your company.

After-hours Remote Support
Progent's low-priced extended hours remote technical support program offers companies round-the-clock access to online support from Progent's Technical Response Center (TRC). Services available beyond standard business hours include resolving problems with Microsoft server products, Windows desktop support, help with Microsoft Office programs, system backup and restore, and fundamental routing and switching help for Cisco technology.

Progent's Consulting Support for Microsoft Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level platform that allows small businesses to transition from the older physical on-premises datacenter to the contemporary hybrid networking paradigm that combines local and cloud-based software and infrastructure. Progent's certified Windows Server Essentials consultants can provide budget-friendly online consulting and troubleshooting services for Windows Server 2012 R2 Essentials. Progent can help you to evaluate the possible productivity and cost advantages of migrating to Essentials and adopting a hybrid local/cloud-based model for your computing ecosystem. Progent offers full-service project management support to help you plan and carry out a smooth move to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud platforms and services. (Find out about Progent's Office 365 Exchange Online integration with on-premises Exchange and Azure planning and integration support.) Progent also offers ongoing consulting, technical support, and customized training.

Responsiveness of Progent's TRC for Online IT Support
Progent's Technical Response Center is dedicated to providing the highest level of remote network support services offered anywhere for urgent and non-critical problems. For urgent problems that affect many users, crucial people, or a mission-critical application, the TRC will engage in less than an hour. For standard problems, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be created promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on every corrected problem to verify you are satisfied with the resolution and ready to close the ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.

Contact a Progent Computer Support Expert
To learn how to get in touch with a Progent computer support expert for remote or onsite assistance in , phone 1-800-993-9400 or visit Remote Network Help.

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