For small office network systems located in the state of Kentucky, Progent's Microsoft and Cisco authorized technical team members can provide phone assistance and troubleshooting to repair your computer network troubles quickly and affordably. Progent has developed top-notch skills, software tools, and support databases to diagnose and resolve IT problems while avoiding the expense and time delays normally associated with onsite service calls.

If your Kentucky small business is located beyond the larger metro areas such as Louisville, Lexington, Owensboro, or Bowling Green, your nearby network support choices may be limited in skills, or not available during an emergency. This can result in a network that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progentís team of seasoned network engineers average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a large variety of technical tasks for a broad range of clients. This means you get not just the technical skills needed for the task, but an expert with proven methods for applying those skills to provide affordable network solutions.

PC Desktop Consulting and Support Services
Progent's desktop support engineers can assist you to set up workstations, laptops, or wireless computers individually or help you to design and carry out a company-wide move to a current version of an operating system or an updated release of an important desktop program. Progent's Microsoft-certified PC specialists can install titles from the Office line of end-user software or Microsoft Dynamics accounting and CRM products on your workstations so they interact efficiently with other Microsoft programs, products from third-party publishers, business servers, and line-of-business solutions network-wide. For example, Progent can set up Outlook email client on a workstation or notebook to align with both the usage profile of the user and the security requirements of your business. Progent can also provide remote and in-person troubleshooting support for desktops.

Consulting and Support Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consultants can help organizations of any size to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; plan, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your company to migrate from an older release of SCVMM or from another management platform, and Progent can assist you to optimize and troubleshoot your existing SCVMM 2012 environment to make sure you get the highest possible business value. Progent also offers SCVMM 2016 migration expertise to assist you to design and implement a smooth migration from SCVMM 2012 to Virtual Machine Manager 2016 so you can take advantage of stronger assurance features, more affordable VMM storage options, and other enhancements.

Easy Sign-on and Billing Structure
Progent has made it easy to become a customer. Progent requires no complicated contracts, no minimum commitment, no retainers, and no minimum job fee for services delivered during normal business hours. All service time is fully documented and billed to the precise number of minutes used. By-the-minute billing avoids situations in which clients are charged major dollars for fast repairs. You are charged only for the services you are provided.

Microsoft Desktop Virtualization Support Services
Microsoft's virtual desktop technologies lower the work needed for IT managers to deploy software programs so they are consistent across an entire workforce, offer the ability to control access to critical information, and enable fast installation of additional or upgraded workstations. With Windows Server 2008 R2, the Terminal Services utility has been revamped and named Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services simplifies desktop connectivity, enhances responsiveness, strengthens security, centralizes management, and offers an almost seamless client environment. Progent's desktop virtualization engineers can help your company to assess the strategic benefits of Microsoft's virtual desktop technologies, configure pilot and on-line environments, optimize your network architecture to accommodate virtual clients effectively, evaluate and remediate security issues, and educate your network administrators to utilize industry best practices to gain a fast ROI from desktop virtualization.

Help with Selecting an ISP and an Internet Connection Package
Progent offers access to the cost-effective support of remote Internet connectivity experts to help your company to evaluate or enhance your Internet services so your Internet access solution aligns with your business requirements. Support services provided by Progent include assessment of your current bandwidth use, carrier and service plan comparison and ordering, network provisioning, and overseeing a seamless switchover to a new ISP and/or service plan. Provisioning can include optimizing current routers and switches and configuring new ones, implementing firewalls, and upgrading dependable BGP configurations. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

MySQL Application Programming and Database Administration Services
Progent's certified MySQL RDBMS consultants offer a range of budget-friendly online services to assist organizations of all sizes to maximize the strategic benefit of MySQL technology. Consulting services provided by Progent for MySQL systems cover DBA services, application programming, and MySQL migration help.

The Progent Test and Design Lab at the Herakles/Quality Technology Services Internet Data Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento includes a variety of dedicated computers and network support equipment that can be used remotely or on premises to accommodate system testing, evaluations, capacity modeling, forensics, business continuity planning, training, and additional reasons to help Progent's clients succeed with major IT initiatives.

Oracle Administration Support and Application Programming
Progent can provide help from an Oracle certified consultant for Oracle DBA support or an Oracle application developer for building database business applications. Progent's Oracle database administrators can help your business to simplify key Oracle database management activities such as performance tuning, backup/recovery processes, and database security. Progent's Oracle software programmers can assist you to build, tune, enhance, or port Oracle-based programs using PL/SQL. Progent has skill using SQL Developer, SQL *Plus, and JDeveloper tools and can also assist you to optimize existing SQL programs by utilizing Oracle's SQL Access Advisor.

BI Reporting Consulting and Development
Progentís BI reporting experts can provide remote and on premises expertise to assist your organization with any phase of business intelligence (BI) reporting from debugging or modernizing applications to designing and implementing an advanced business intelligence environment. Progent's management reporting consultants can help you to support your existing reporting system, assist you to migrate databases and applications from a discontinued reporting platform to a current solution, and provide custom remote mentoring tailored to your individual needs. Progentís management reporting consultants can provide experience in all popular business analytics reporting and visualization tools including the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot and Power View, and Report Designer.

Design, Deployment and Troubleshooting Services for System center 2012 R2
Progent's System Center consulting experts have over 15 years of experience integrating, supporting and troubleshooting the core components included with System Center and can help you to plan, install, maintain, and fix your Microsoft System Center ecosystem to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent also offers System Center 2016 migration planning and support to assist you to transition to the current edition of Microsoft System Center from a previous release or from another datacenter management platform to provide the benefits of enterprise-class deployment, management automation, security and compliance, plus datacenter and application availability and performance monitoring.

Microsoft System Center 2016 Consultants
System Center 2016 provides important enhancements in the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; unified management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

Data Backup and Recovery Expertise
Progent's backup and restore engineers can provide consulting support for a wide array of products and services that provide solutions for protecting Windows, Mac, and Linux/UNIX physical and virtual servers and desktops as well as laptops and handhelds. Progent can provide consulting support for leading data protection products such as Acronis Backup and Recovery, Altaro VM Backup, Barracuda Backup and disaster recovery, Symantec Backup Exec, BackupAssist, HP Data Protector, DoubleTake Availability, Mozy, Retrospect, Apple Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can help you to implement, upgrade, or troubleshoot backup solutions for a variety of environments such as local, remote, cloud-based, or a mix.

ProSight Managed Services for Network Monitoring and Management
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, patch management, automated backup/recovery, infrastructure management, private cloud hosting, and network infrastructure documentation management. To read Progent's white paper about the benefits of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a tightly integrated expansion of Unified Communications Manager (CUCM), is a converged voicemail system that promotes collaboration by offering a variety of alternatives for accessing calls and messages within an environment that is easy to implement and maintain. Cisco Unity Connection lets you access and manage your voicemail messages from your Exchange inbox, browser, Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Unity Express (CUE), offered in select Cisco ISR routers, provides cost-effective voicemail, unified messaging, IVR, and automated-attendant services for small to mid-size businesses and corporate branch locations with up to 500 users. Progent's Cisco-qualified CCIE consulting experts can provide Unity Connection and Unity Express (CUE) integration and troubleshooting services to make sure your voice messaging solution continues to deliver the highest possible business advantage.

Consulting and Support Expertise for SCOM 2012
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consultants have more than 10 years of experience planning, implementing, enhancing and fixing System Center Operations Manager solutions and can provide organizations of all sizes expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also assist you to import and customize SCOM 2012 management packs according to industry best practices for tracking network fabric and both Microsoft and third-party apps and services. Also, Progent can provide fast online or onsite troubleshooting to assist you to fix serious issues detected by SCOM 2012. Progent can also provide System Center 2016 Operations Manager (SCOM 2016) consulting services to help your organization to upgrade smoothly from SCOM 2012 to Operations Manager 2016.

Contact a Progent Computer Support Expert
To learn how you can contact a Progent computer support expert for online or onsite help in , call 1-800-993-9400 or go to Remote Network Support.

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