For office networks located in the state of Kentucky, Progent's Microsoft certified technical team members can provide phone support and troubleshooting to fix your network systems troubles quickly and affordably. Progent has acquired enterprise-level skills, sophisticated utilities, and support knowledge bases to identify and fix network problems without the expense and time delays associated with on-site technical service visits.

If your Kentucky company is located beyond the larger metro areas such as Louisville, Lexington, Owensboro, or Bowling Green, your nearby computer support choices may be limited in skills, or unavailable during a crisis. This can result in a network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of seasoned network professionals average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a large variety of technical projects for a extensive range of customers. This means you get not only the technical skills needed for the task, but a consultant with field proven methods for applying that expertise to deliver affordable network solutions.

Immediate Assistance for Urgent Issues
With Progentís urgent online computer troubleshooting services, your company can receive immediate assistance for problems that are causing network disruption. Remote help does away with the long delay and higher expense associated with in-person computer support. For ordinary administration work, Progentís remote support consultants can perform the majority of jobs within a few minutes of a request, instead of forcing you to wait for up to a day for on-site help to arrive.

Simple Sign-on and Pricing Model
Progent has made it easy to be a client. Progent requires no complex contracts, no minimum commitment, no retainers, and no minimum job fee for services delivered during regular business hours. All support time is fully documented and invoiced to the precise number of minutes used. By-the-minute invoicing avoids scenarios in which customers are charged major bucks for fast repairs. Your company is charged exclusively for the services you get.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent's disaster recovery professionals can help you create a disaster recovery strategy to handle a complete site outage. Progent can show you how to define a comprehensive disaster recovery solution that includes periodic disaster recovery evaluations and testing so that when a catastrophic failure takes place, you reduce lost productivity. Progent's Microsoft and Cisco-authorized engineers can also help your company to build an affordable, high-availability network architecture that addresses reliability issues involving a broad range of infrastructure technologies and processes. Progent's business continuity experts can help your company to deal with the broader problems related to keeping your business operational after a catastrophe by taking into account not only information technology issues but additional issues such as notifying critical staff members, locating temporary work space, accessing replacement vehicles, hiring temporary workers, and filing regulatory documents. Progent's Windows Server 2016 disaster recovery experts can show you how to create a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster tools proven in Microsoft's Azure public cloud.

Google Android Phone Integration
Progent's Android smartphone and tablet integration expertise have extensive background delivering remote and onsite support for organizations of any size who want to incorporate Android phones into their information systems so that mobile clients can be productive from virtually anywhere. Progent offers the breadth of skills to resolve technical issues that span numerous manufacturers and that entail a mix of legacy and up-to-date information technology. Progent offers cost-effective remote technical support to assist you with any facet of planning, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional support to assist you to resolve especially stubborn technical problems, or Progent can provide comprehensive project management services to help you finish major IT projects on time and within budget. Progent can assist with local, cloud-based, or hybrid networks and can provide expertise with operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or one-on-one training to show you how to manage and operate Android phones efficiently.

Broad and Deep Expertise with Business Information Networks
Progentís group of close to 100 computer network consultants means clients benefit from the leverage of over 1,000 years of cumulative experience and collective knowledge to fix the most difficult system issues. Progentís accredited network engineers have the knowledge and experience to identify solutions fast and deliver them cost effectively.

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's entire ProSight line of low-cost network management outsourcing services for small and medium-size organizations.

Citrix Virtual Windows Desktop Consulting
Desktop virtualization solutions offered by Citrix permit quick provisioning of new desktops, rapid publication of current applications and updates, simplified image control, immediate recovery from desktop hardware failure or theft, lower initial investment in and extended usable life for desktop computers, consistent high performance, centralized control of security policies, and the ability to keep sensitive corporate or government data from leaving the data center. Progent's Citrix-certified XenDesktop consultants and Citrix XenApp specialists can assist your IT staff to evaluate, test, deploy, administer, and troubleshoot Citrix virtual desktop technology and can assist you with additional virtualization solutions from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.

High-level Project Management Experts
For enterprise clients looking for advanced project management assistance, Progent offers the services of veteran IT professionals with years of experience in technology management, application development, and process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management skills to help organizations to adhere to leading practices to make sure strategic projects are successfully completed on schedule and on budget.

Data Backup Expertise
Progent's backup and restore engineers can provide consulting support for a wide range of products and technologies that deliver solutions for backing up Microsoft Windows, Mac, and Linux servers and workstations as well as notebooks and smartphones. Progent can provide consulting support for leading data protection platforms such as Acronis, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, DoubleTake Availability, MozyPro, Retrospect, Apple Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can help your company to design, enhance, or maintain data backup solutions for a range of environments including local, edge to datacenter, cloud, or a mix.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure experts and CUBE integration experts can help you to design, integrate, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-based IP PSTN trunks. Progent can provide cost-effective remote or onsite support to help you to move smoothly to an advanced unified communications network that delivers accelerated return on investment. Progent's Gold-certified Microsoft collaboration experts can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business Server and Lync Server for connectivity to a SIP-based IP PSTN trunk.

After-hours Remote Support
Progent's low-priced after-hours remote technical support program offers clients round-the-clock access to remote support from Progent's Technical Response Center. Services available beyond normal work hours include fixing problems with Microsoft server products, Microsoft Windows desktop support, help with MS Office applications, system backup and recovery, and basic routing and switching support for Cisco networking products.

Planning, Deployment and Troubleshooting Services for System center 2012 R2
Progent's System Center consulting experts have more than a decade of experience deploying, supporting and fixing the core platforms included with Microsoft System Center and can assist your organization to design, install, support, and repair your System Center solution to maximize the availability and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent also can provide System Center 2016 upgrade planning and support to help your organization to move to the current edition of Microsoft System Center from an older release or from another IT management solution to deliver the benefits of enterprise-class deployment, automation, security and compliance, plus datacenter and application performance monitoring.

Spam/Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Read about the entire ProSight portfolio of affordable network management outsourcing services for small and medium-size businesses.

64-bit Processing Migration Support Services
Progentís 64-bit upgrade support experts can help your organization to update your servers and desktop PCs affordably from 32 to 64 bits. Progent can help you to calculate the costs and benefits of migrating to 64-bit processing, design an economical migration strategy that reduces business interruptions, and offer responsive online help to aid you to configure 64-bit operating systems and applications on your current hardware. Progent's Microsoft certified processing consultants can assist you to integrate the 64-bit editions of Microsoft platforms such as Windows Server 2008, SQL Server, Windows 7, and Office Excel.

Microsoft Office 365 Integration with On-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Office 365 Exchange Online and local installations of Exchange. This permits you to have specific mailboxes located on your on-premises datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help your organization with any phase of designing, integrating and troubleshooting your hybrid Office 365 solution. Progent's Exchange specialists can deliver as-needed support to help you resolve stubborn technical problems and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is successfully completed on time and on budget. For more information about Progent's consulting services for integrating Office 365 and on-premises Exchange systems, go to Office 365 integration solutions with on-premises Exchange.

Talk to a Progent Computer Support Expert
To learn how to get in touch with a Progent computer consultant for remote or onsite assistance in , phone 1-800-993-9400 or go to Remote Computer Support.

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