For office computer networks located in the state of Kentucky, Progent's Microsoft and Cisco certified consultants can provide remote phone support and remote troubleshooting to repair your computer system issues fast and cost effectively. Progent has developed enterprise-class expertise, software tools and support knowledge bases to troubleshoot and fix IT problems without the cost and delays associated with onsite service calls. If your Kentucky business is situated beyond the larger metro areas such as Louisville, Lexington, Owensboro, or Bowling Green, your nearby network systems support choices may be limited in skills, or not available during urgent situations. This results in a computer network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progent’s team of field proven network engineers average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a diverse range of clients. This means you get not only the technical competency needed for the job, but a professional with demonstrated methods for applying that expertise to provide cost effective network solutions.
Advanced Remote Access Utilities
Powerful remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support tools, technical databases, and extensive on-going training.
Applications Support
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and comprehensive IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Best Practices by Expert Consultants
Many organizations located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical computer network support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a diverse range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
In-depth Expertise in Microsoft's Leading Server Software
Progent offers in-depth expertise in Microsoft’s leading server platforms and applications including Windows Server 2003, Windows 2000, Windows NT, Microsoft Exchange 2007, Microsoft Exchange 2003, Exchange 5.5 and Exchange 2000 Server, and Microsoft SQL Server 2000.
VPN Access for Popular Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your network remotely without compromising system security.
World-class Cisco Support from Expert CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, setting up, and debugging a wide range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for quickly creating multi-vendor solutions.
Eliminate Dependence on Freelance Consultants
By building a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.
Simple Engagement and Billing Structure
Progent makes it easy to be a customer. Progent requires no complicated contracts, no minimum commitments, no retainer fees, and no minimum support time. All consulting time is documented in detail and billed to the actual minutes used.
Immediate Help for Urgent Problems
With Progent’s remote network support services, you can get immediate assistance for problems that are causing wasted productivity without the long wait for an on-site service consultant. For day-to-day administration tasks, Progent’s off-site support consultants can perform most jobs within minutes of a request, rather than requiring you to wait for hours or days.
24 by 7 Support for Maximum Network Availability
For organizations with line-of-business computer applications, Progent offers remote support services on a round the clock basis. Combined with Progent's automated 24x7 network server monitoring offering, this service can help ensure the highest network uptime.
One-stop Shopping for Comprehensive Network Support Services
Progent can be a single source for most network support needs for small businesses. While focused on supporting environments from Microsoft and Cisco, Progent consultants frequently work with installing, supporting, integrating and troubleshooting products from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Web Development Consulting
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's consultants can also help you build and maintain a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in Microsoft FrontPage. Progent can also provide consultants who can you develop and deploy custom eCommerce solutions.
Apple Mac Consulting Services
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows-based networks, and one-on-one training. For business networks based exclusively on Mac OS X or for environments incorporating a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, setting up and maintaining a network system that is stable, safe, fast and aligned with your business objectives.
Experience with a Broad Spectrum of Small Business Networks
Progent’s expert certified consultants have provided IT support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world experience on what technology solutions work and which ones don’t.
