For small office network systems located in the state of Kentucky, Progent's Microsoft and Cisco authorized engineers can deliver phone support and remote troubleshooting to repair your network systems issues quickly and cost effectively. Progent has developed world-class skills, software tools, and support knowledge bases to identify and resolve computer network problems while avoiding the cost and delays normally associated with on-site technical service visits.

If your Kentucky organization is situated outside of the larger metropolitan areas such as Louisville, Lexington, Owensboro, or Bowling Green, your local network support choices may be limited in expertise, or unavailable during urgent situations. This can result in a office network that is unstable or causing wasted time due to technical problems continuing for too long. Progentís team of network professionals average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a diverse range of customers. This means you get not just the technical competency needed for the task, but a consultant with field proven methods for applying those skills to provide efficient network solutions.

Online Training for Desktop Applications
Progent offers online instruction for an array of productivity software. Progent's Webinar training covers topics such as Microsoft Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA macro development, PowerPoint collaboration, Office Outlook security, Office 365 Access rapid application development, Microsoft Dynamics GP (Great Plains) migration, and Windows 10 configuration. Live online education provides all the advantages of traditional in-person seminars, including immediate interaction between clients and teachers, but eliminates the expenses of travel and the challenge of attempting to synchronize the availability of many trainees.

ProSight IT Asset Management for Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out about Progent's ProSight family of managed services for small and mid-size businesses.

Microsoft Dynamics NAV Consulting
The most recent version of MS Dynamics NAV offers powerful innovations including specialized Role Centers, improved business analytics and reporting capabilities, and advanced workflow support. Progent's Microsoft Dynamics NAV ERP professionals offer custom programming, configuration and debugging services to enable your company to take advantage of MS Dynamics NAV. Progentís consultants can assist you to connect MS Dynamics NAV to other systems and applications. In addition, Progent can assist your organization to design and analyze data warehouses so you can enhance your knowledge of your business, acquire additional clients, expand your marketing strategies, and build productive alliances.

iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer cost-effective remote consulting to help you to design, configure, and troubleshoot any aspect of your iPhone and Windows integration efforts and is available for quick tasks to help you through occasional technical bottlenecks or major engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you create or support a resilient, secure and scalable network infrastructure that aligns with your computing model. Progent also offers remote or onsite training for individuals or groups to help manage and use your iOS devices in a secure, collaborative environment that maximizes the business value of your IT network.

Easy Sign-on and Billing Model
Progent's simple by-the-minute billing policy requires no complicated contracts, retainers or hidden fees. Many other companies have minimum charges or other additional charges that drive up service. For remote support from Progent during regular business hours, you only get charged for the actual time spent resolving your problem. If it only takes ten minutes to solve your issue, then you are only billed for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you are billed exclusively for the time when a Progent expert is actually on-site working on your problems. Just Progent's value priced per-minute rate. For emergency same-day onsite service calls, you might be charged for our consultant's travel time, but not an increased emergency rate. Since Progent maintains a large pool of engineers located throughout the entire Northern California service territory, an available consultant is typically near to help. Progent can in addition provide onsite service to most zip codes in the U.S. within 24 hours of answering a support request. Progent's online support team has provided assistance to small businesses in every state in the U.S (See Progent's customer testimonials.)

Design and Configuration Support for Meraki Cloud-managed Wi-Fi APs
Progent's Meraki Wi-Fi access point experts provide online and on-premises support services to assist businesses of any size to design, deploy, manage, expand or repair Wi-Fi networks that include Cisco Meraki cloud-managed wireless access points. Progent can help your business to configure and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that can range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology such as switches, ASR routers and ASA firewalls to create a seamless ecosystem that delivers the same access, responsiveness, security compliance, ease of management and uptime for wired and wireless users irrespective of their mobility or computing device. (See Cisco Meraki switches consulting and troubleshooting services.)

Amazon AWS Cloud Migration Consulting Services
Progent's Amazon AWS integration consultants offer affordable remote consulting to help businesses to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, system design and review, testing, configuration, centralized administration, performance tuning, software license management, disaster recovery solutions, and security. Progent can provide advanced expertise with firewalls and VPN access and can show you how to create cloud-centric or hybrid ecosystems that efficiently integrate Amazon AWS services. Progent offers occasional consulting or Progent can provide comprehensive project management outsourcing to help you migrate smoothly to the Amazon AWS cloud platform.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering with continual replication to provide rapid, zero RPO disaster recovery (DR) between sites that are as far as 185 miles (300km) apart from each other. Progent offers online or on-premises access to a certified NetApp MetroCluster expert who can help you to design, deploy, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your functional needs and IT budget. Progent can ensure you follow leading practices for configuring your MetroCluster solution by delivering help with procedures such as assigning disk pools, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, designing a configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery system to verify adherence with information assurance standards and government requirements.

Azure Planning and Integration Consulting Services
Progent's Microsoft Azure planning and integration consultants can assist you with any phase of Azure cloud migration including needs analysis, prerequisites assessment, solution design, pre-production testing, implementation, automated management, performance optimization, license management, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can assist your IT staff to set up and debug firewall appliances and VPN tunnels so that your users can securely access to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft platforms to work in Azure including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist you to set up a hybrid ecosystem that transparently combines physical datacenters with Azure-based services.

Apple macOS and OS X Support
Progent's engineers can provide Apple macOS and OS X clients a range of services including remote Mac desktop help, expertise with Mac software, Office 365 Outlook for Mac and Exchange Server expertise, Apple macOS and OS X security and network infrastructure engineering, integration between Apple macOS and OS X and Microsoft Windows environments, and one-on-one training. For computer networks built exclusively on Apple macOS and OS X or for systems that utilize a mix of Mac, Linux, and Windows-powered servers and workstations, Progent has the experience and depth to deal with the challenge of architecting, configuring, and supporting a network solution that is dependable, protected, fast, and aligned with your company's objectives.

Progent's Consulting and Training Support for Office and Office 365
Progent's certified Office and Office 365 consultants can assist companies of any size to integrate Microsoft Office desktop and Office 365 apps such as Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a seamless solution that offers quick ROI and enables better business results. Progent can assist you to integrate Office or Office 365 applications with one another and with other core Microsoft technologies including SharePoint Server, Exchange Server and SQL Server deployed on-premises or in the cloud. Progent can also assist you to resolve compatibility issues with various versions of Microsoft Office desktop and can provide live online Microsoft Office and Office 365 instruction to individuals or groups.

Web Site Development
If you need to spruce up your company Web site, create internal web sites for applications such as human resources or employee education, build a powerful Web presence for a new venture, or create enterprise-class, database-driven web applications, Progent can provide skilled and seasoned web designers and programmers. Progent's experts can also help you to support your web solutions by designing and managing a secure, dependable server and communications infrastructure that includes offsite and mobile access. Services offered by Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training for leading web development platforms. For database-driven web sites, Progent offers the services of certified Microsoft SQL Server developers, Oracle programmers and database administrators, and MySQL experts.

Comprehensive Support Services for Systems at Colocation Data Centers
There are several hundred enterprise-level data center colocation sites in the San Francisco Bay Area and larger cities across the U.S., and Progent's Internet data center support group can improve your network's reliability and performance by helping you choose a colocation facility that meets the particular needs of your business such as geographic location, size, communications, affordability, and extra additional features and services. Progentís colocation center IT services are intended for businesses with hardware located at collocation hosting facilities and requiring on-demand on-site service at the collocation site as well as online support from Microsoft and Cisco qualified professionals. Progent provides a variety of collocation center consulting services such as network topology evaluation, Windows and UNIX server installation and maintenance, troubleshooting for server and communications infrastructure, development and deployment of zero-downtime configurations, defining and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and creating fault tolerant server and storage clustering systems.

Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, a tightly integrated extension of Unified Communications Manager, is a converged voicemail solution that accelerates productive collaboration by offering flexible set of alternatives for accessing calls and messages within a framework that is simple to deploy and manage. Cisco Unity Connection allows you to read and manage your voice messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, provides affordable voicemail, unified messaging, interactive voice response, and greeting functions for small to medium businesses (SMBs) and corporate satellite locations with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE network consulting experts can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your voice messaging deployment delivers significant business value.

Get in Touch with a Progent Network Support Expert
To find out how you can access a Progent network support expert for remote or onsite support in , phone 1-800-993-9400 or go to Remote Computer Help.














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