If your business information network is in Kentucky you can depend on quick online contact with a UNIX or CCIE-certified professional to resolve the toughest issues affecting your IT network. Progent maintains one of the most extensive groups of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified consultants accessible remotely of any independent support organization in the country. The cost is competitive, charges are per minute, sign-up is immediate, and support is world class.

If your Kentucky business is located far from more populated urban neighborhoods including Louisville, Lexington, Owensboro, or Bowling Green, the availability of UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE engineers could be limited during a network crash. This can cause lost income for your company, angry customers, unproductive employees, and distracted management. By utilizing Progent's online services, you can get in touch with a qualified professional ready to provide expertise whenever you require it to get your system operating.

Because Progent charges for online help by the minute, your company owes only for services received. Progent imposes no startup surcharge. Many remote service companies apply significant minimum fees or bill for each quarter hour or more. Progent's by-the-minute granularity and straightforward pricing model eliminate unexpectedly large invoices for speedy repairs.

If your Kentucky company requires online support for UNIX/Linux, Solaris, Mac OS X or Cisco technology, go to Progent's remote support, call 866-776-4368, or see Contact Progent.

What Makes Progent's Online Support Services Unique?
Progent's experienced staff of remote support engineers has a broad range of in-depth computer skills. This enables Progent's online technical support specialists to resolve the most challenging technical problems more quickly than is feasible with typical independent service firms or with the internal support resources usually found in smaller companies. Progent has refined the technology and skills to fix technical issues economically in many different computer environments that feature mixtures of UNIX/Linux, Sun Solaris, Mac OS X, Microsoft, and Cisco products. (Refer to Progent's client testimonials.)

Progent's UNIX, Linux, Solaris, Apple Mac OS X, and CISCO CCIE consultants have been awarded advanced credentials such as Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online support experts also hold a variety of key Cisco certifications such as Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To assist companies who run environments based on a mix of UNIX, Linux, Solaris, Mac OS X and Microsoft Windows operating systems, Progent's online support group can provide the assistance of engineers with prestigious Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). For delivering high-level security consulting, Progent offers phone-based support from professionals with a variety of security credentials such as Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants. The scope of Progent's expertise coupled with Progent's group approach to fixing network difficulties allows trouble ticket escalation, when called for, to experts with sufficient background to resolve particularly tough jobs. This accelerates remediation of urgent network problems, prevents network disruption, and reduces technical support bills.

For companies anywhere in Kentucky, Progent offers fast remote access to UNIX, Linux, Sun Solaris, Apple Mac OS X specialist for emergency assistance to troubleshoot computer issues that are impacting productivity but are outside the skill set of your local IT maintenance group. Progent's UNIX/Linux, Solaris, Apple Mac, and Cisco CCIE-certified network experts can analyze your system by means of advanced remote support utilities that allow them to perform rapid and economical diagnosis and repair of critical IT problems.

Services Progent's Online Support Specialists Can Offer Your Kentucky Company
Progent service specialists can provide advanced help for a comprehensive set of UNIX/Linux, Apple Mac, Cisco, and Windows solutions including:

Online Support Services for UNIX, Linux, Solaris, and Mac OS X Environments
Progent's UNIX, Linux, Solaris, and Mac OS X online network support staff can help Kentucky small businesses to maintain a large assortment of information products and technologies including system architecture, email support, security expertise for computer systems and company operations, Microsoft Windows integration with UNIX/Linux, Sun Solaris, or Apple Mac OS X platforms, virtual server technologies for processor consolidation and centralized management, and moving from outdated systems to modern environments based on newer versions of UNIX, Linux, Solaris, Mac OS X, or Microsoft Windows.

Progent's service professionals can provide remote troubleshooting for systems powered by major derivatives of the UNIX OS including: Apple Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or familiar Linux packages such as RedHat, SUSE Linux, Debian GNU/Linux and Slackware Linux.

Cisco Network Architecture and Security Technology
Progent leads the computer support arena for offering fast and affordable communication with Cisco CCIEs. Cisco-certified CCIEs are elite networking consultants who are awarded this rare credential by passing intense examinations administered by Cisco. In most cases Cisco CCIEs are hired by large enterprises or nationwide Internet service providers (ISPs), and consequently their skills are not conveniently available to the general public.

Progent is among the only network support providers that ensures that Cisco CCIEs stay available to help small and mid-size businesses. Also, Progent offers quick access to a Cisco CCIE via phone so your company can benefit from timely assistance for complex network problems that are impacting your productivity but are beyond the scope of your usual IT support resources. Progent's CCIE engineers can connect to your environment by utilizing secure on-line troubleshooting tools to provide quick and affordable diagnosis and resolution of urgent network problems.

Cisco certified experts from Progent can help your business to plan, setup, and maintain an integrated information system that can streamline business processes, cut costs, and speed time to productivity. By providing Cisco integrated services routers experience with Catalyst switches consulting services and Aironet wireless technology integration assistance, Progent can significantly increase the business value of your connectivity environment in Kentucky. To learn more information about Progent's support for Cisco infrastructure, see Cisco Network Consulting Expertise.

Gold Partner for Remote Technical Support for Windows
Progent's Microsoft-qualified online service professionals can provide computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your organization the assistance of consulting engineers who can help your company with a broad range of technology expertise including Windows Server 2012 R2 integration, Windows Server 2008 maintenance, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 development, Lync Server 2010 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

Qualified Security Professionals
Progent provides you access to expert CISA, CISM, and ISSAP security engineers who can deliver a range of system protection services to enhance the immunity of your UNIX, Linux, Sun Solaris, or Apple Mac environment against assaults or assist your business to recover fast from a breach. Security solutions offered by Progent include: extensive security analysis utilizing platforms such as GFI LANguard, NMAP Port Scanner, and utilities from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; planning safe architectures for off-site and mobile access; protecting your messaging system against viruses, spam and DHA attacks; and offering continual network monitoring. To read more on Progent's security expertise for small and medium-size businesses, go to Progent's Consulting Services for System Security.

Business Applications Support: Training, Customization, Troubleshooting
Progent's Mac technology experts can support the creative facets of Mac computing by providing consulting services and training in imaging, sound, and video. Progent's support professionals can provide help in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post-production studio.

Progent's Application Experts Team offers in-depth engineering support and training in special application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft applications such as CRM, Microsoft Project, MS Word, and MS Office Excel. To learn more concerning Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

Help Desk Call Center Support and Outsourcing Options
Progent provides a variety of support programs for Call Center assistance : UNIX/Linux, Solaris, Mac OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Helpdesk Support Services, and Help Desk Operations Consulting and Staffing Services.

Progent's Call Center Outsourcing Services are designed mainly for companies who need the timely accessibility of a professional Help Desk but who have limited funds and IT management resources. Progent’s Virtual Help Desk is a seamless extension of your existing Helpdesk team. Progent can operate as a primary Help Desk for your organization, represent an escalation alternative for the most challenging technical issues, or be ready in overflow situations when your ordinary service providers are swamped. Progent's Call Center Consulting Services can assist you in establishing an effective new Call Center or improving your existing one, selecting or customizing Help Desk Call Center software products to address the special needs of your business, or providing temporary staff to work remotely in conjunction with your in-house Help Desk resources to handle demanding events such as software migrations.

Progent is a Microsoft Gold Certified Partner plus a certified Cisco Partner and Progent's Call Center staff of seasoned UNIX, Linux, Solaris, Mac OS X, Cisco and Microsoft experts are ready to provide your clients convenient communication with a large support resource with years of background delivering phone help and online troubleshooting for small and midsize business networks. Progent's focus is on giving the Call Center a respected image as a major driver of company performance, and Progent's mission is to fix rather than simply report problems. To read additional information on Progent's Help Desk outsourcing, refer to Progent's Help Desk Call Center Support.

Progent's Online Technical Support Technologies
Progent's advanced service database application includes extensive records for all support delivered to Progent's clients. Each authorized Progent team engineer has access to the history of support provided to every customer by any staff member. This database of trouble tickets and fixes is organized as an easily searchable internal database that permits Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's partnerships with key vendors such as Cisco and Microsoft permit access to additional extensive support knowledge bases as well as to manufacturers' internal engineering personnel that allow Progent's remote service specialists to find the optimal resolutions promptly.

Talk to a UNIX, Linux, Solaris, Mac OS X or Cisco Network Support Specialist Immediately
To find out how to contact a UNIX/Linux engineer or a Cisco CCIE for urgent remote professional support in Kentucky, phone 1-800-993-9400 or go to Urgent Remote Computer Help.















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