If your company network is in the state of Kentucky you can now get fast online access to a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE engineer to resolve complex issues affecting your network. Progent offers the services of among the largest teams of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE consulting experts accessible by phone of any nationwide support organization in the U.S. Rates are affordable, billing is per minute, sign-up is fast, and support is world class.

If your Kentucky network is situated far from major metropolitan areas like Louisville, Lexington, Owensboro, or Bowling Green, access to UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified experts is often limited when there's a network crash. This could mean a drop in revenue for your business, angry clients, idle employees, and defocused executives. By contacting Progent, you have access to a qualified engineer ready to provide help whenever you need it to get your computer network operating.

Since Progent bills for remote support on a per-minute basis, your business owes only for technical help provided. Progent asks for no initialization fee. Some online consulting organizations have large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity and simple pricing mechanism save you from big invoices for fast repairs.

If your Kentucky company requires urgent technical assistance, find out how to talk to Progent's UNIX, Linux, Sun Solaris, Apple Mac, or CISCO CCIE consultants by going to Progent's emergency remote help, telephoning 1-800-993-9400, or sending email to information@progent.com.

Why is Progent's Online Support Services Special?
Progent's experienced staff of remote support engineers has a broad set of in-depth information technology skills. This enables Progent's online service specialists to resolve the most challenging network trouble more quickly than is possible with typical independent service firms or with the internal IT resources usually available to small or mid-size companies. Progent has delivered phone-based support to clients in each state in the United States and has developed the tools and skills to fix technical issues efficiently in a wide variety of network environments that incorporate mixtures of UNIX/Linux, Sun Solaris, Apple Mac, Microsoft, and Cisco technologies.

Progent's UNIX/Linux, Sun Solaris, Mac, and CISCO CCIE engineers have earned professional certifications including Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's remote service team members also have a variety of key Cisco Systems certifications which include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To help businesses that run networks incorporating a combination of UNIX/Linux and Microsoft operating systems, Progent's phone-based service group makes available the help of support specialists who hold prestigious Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). To provide advanced security consulting, Progent provides phone-based contact with professionals who hold major security certifications including Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants. The range of Progent's expertise coupled with Progent's team-oriented approach to fixing technical difficulties allows trouble ticket escalation, when called for, to specialists with relevant background to deal with particularly tough jobs. This accelerates remediation of emergency network problems, prevents system unavailability, and minimizes maintenance invoices.

For companies in the state of Kentucky, Progent enables immediate communication with an online UNIX, Linux, Sun Solaris, Apple Mac OS X engineer for emergency help to troubleshoot technical problems that are damaging your business but are not within the comfort zone of your in-house network service organization. Progent's UNIX/Linux, Solaris, Apple Mac, and CCIE-certified engineers can interface with your system via state-of-the-art remote troubleshooting tools in order to provide quick and affordable diagnosis and remediation of serious IT issues.

Services Progent's Phone-based Consulting Experts Can Offer Your Kentucky Company
Progent's service specialists are qualified to provide expert support for a comprehensive array of UNIX, Cisco, and Windows solutions such as:

Remote Troubleshooting and Consulting for UNIX, Linux, Sun Solaris, and Apple Mac Environments
Progent's UNIX/Linux, Solaris, and Apple Mac online network support staff can help Kentucky small businesses with an extensive set of information products and technologies that include system infrastructure, messaging support, security consulting for computer systems and company processes, Microsoft Windows integration with UNIX, Linux, Sun Solaris, or Apple Mac OS X systems, VMware technologies for processor consolidation and centralized management, and transitioning from orphaned systems to current solutions based on updated versions of UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft Windows.

Progent's support professionals can provide online troubleshooting for systems powered by leading versions of the UNIX operating system including: Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux packages including RedHat Linux, SUSE, Debian-GNU and Slackware Linux.

Cisco Systems Network Architecture and Security Solutions
Progent leads the network support arena for offering fast and affordable access to Cisco CCIEs. CCIEs are elite network consultants who qualify for this advanced certification only after strenuous testing supervised by Cisco Systems. Most Cisco CCIEs are hired by big corporations or nationwide Internet service providers (ISPs), and so their expertise is not easily available to small businesses.

Progent is one of the few IT technology service organizations that ensures that Cisco CCIEs are accessible to support small and medium sized companies. In addition, Progent offers convenient contact with a Cisco CCIE by telephone so that you can get immediate assistance for complex network issues that are disrupting your business but are outside the competence of your ordinary system maintenance providers. Progent's CCIE consultants can connect to your environment by means of secure remote troubleshooting tools to execute fast and economical analysis and repair of urgent network trouble.

CCIE authorized experts from Progent can help your business to architect, setup, and service a converged information system that can simplify operations, reduce expenses, and speed time to productivity. By providing Cisco Systems integrated services routers expertise with Cisco Catalyst switches consulting services and Cisco Aironet wireless technology configuration help, Progent can dramatically enhance the strategic value of your connectivity environment in Kentucky. For additional information on Progent's services for Cisco infrastructure, see Cisco Systems Network Professional Services.

Gold Certified Partner for Remote Technical Support for Windows
Progent's Microsoft-authorized engineers offer online computer support and information system help for all Microsoft server and office productivity products. Being a Microsoft Gold Partner, Progent can deliver your business the services of support engineers who can show you how to install, support and manage every Microsoft Server including Microsoft Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Biztalk Server, Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, SharePoint Server, Microsoft Virtual Server 2005, Project Server, and Operations Manager 2007 and MOM 2005. To learn more information concerning Progent's expertise in MS server technology, refer to Microsoft Netservers Professional Expertise.

CISM, CISA and CISSP Qualified System Security Specialists
Progent gives you contact with expert CISM and ISSAP security engineers who offer a variety of security services that can enhance the immunity of your UNIX/Linux, Sun Solaris, or Mac OS X network against attacks or assist you to recover promptly from a breach. Security services offered by Progent include: extensive security analysis using platforms such as GFI LANguard NSS, EEYE Vulnerability Scanner, and utilities from Metasploit and Netcat; quick recuperation from virus and worm assaults; setting up firewalls; planning secure techniques for off-site and mobile access; securing your messaging system against spam and directory harvest attacks; and implementing round-the-clock automated monitoring. For more concerning Progent's security services for small companies, visit Progent's Engineering Services for Network Security.

Business Applications Support: Training, Programming, Integration
Progent's Mac consultants can promote the creative aspect of Macintosh computing by providing consulting services and education in graphics, sound, and motion video. Progent's consultants offer expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as scanning or digitizing audio or video or configuring an audio/video post production studio.

Progent's Application Experts Group offers professional consulting expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, MS Word, and Excel. To learn additional information about Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

Call Center Outsourcing
Progent provides three programs for Help Desk Call Center assistance that include UNIX/Linux, Sun Solaris, Mac OS X, Cisco Systems and Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing.

Progent's Help Desk Outsourcing Services are designed mainly for small businesses who require the timely accessibility of a professional Call Center with effective phone assistance and the ability to escalate problems, but who have relatively small budgets and IT management bandwidth. Progent’s Virtual Help Desk is a transparent extension of your existing Helpdesk resources. Progent can act as a main Help Desk for your business, represent an escalation alternative for tough technical issues, or be available in those situations when your ordinary service providers are swamped. Progent's Help Desk Consulting Services can aid you in establishing an effective new Call Center or enhancing your current one, selecting or programming Call Center application software to meet the special needs of your business, or adding temporary staff to operate online in conjunction with your in-house Call Center resources during high-demand events like software migrations.

Progent is a Microsoft Gold Certified Partner as well as a certified Cisco Systems Partner and Progent's Help Desk Call Center staff of experienced UNIX, Linux, Solaris, Mac OS X, Cisco and Microsoft experts are ready to give your clients instant communication with a large support resource with years of background delivering telephone-based support and remote access troubleshooting for small and midsize business information systems. Progent's focus is on earning the Help Desk Call Center a respected recognition as a solid driver of company performance, and Progent's goal is to fix and not merely report problems. For more information on Progent's Help Desk Call Center support, go to Progent's Help Desk Support.

Progent's Remote Technical Support Technologies
Progent has developed a collection of optimized technologies, refined during years of use, focused on allowing the highest standard of efficiency for providing online engineering support and repair for small business information networks. Progent offers secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN offsite connectivity enables the consultants of Progent's online support team to connect to your system without breaching system security.

Progent's powerful customer support reporting software stores comprehensive histories of all support provided to Progent's clients. Every authorized Progent team consultant has the benefit of the history of support delivered to each customer by any staff member. This database of problems and solutions is organized as an easily searchable internal database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's certifications with key vendors including Cisco and Microsoft make available additional extensive technical support databases and to vendors' in-house engineering staff that enable Progent's online consulting specialists to find the optimal solutions promptly.

Get in Touch with a UNIX, Linux, Solaris, Mac OS X or Cisco Network Support Specialist Now
To see how to contact a UNIX/Linux consultant or a Certified CCIE for urgent phone-based professional support in Kentucky, phone 1-800-993-9400 or go to Expert Remote Network Help.













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