If your business IT network is in Kentucky you can have quick phone-based technical support from a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified engineer to resolve the toughest problems involving your computer network. Progent retains among the most extensive groups of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE consulting experts available remotely of any independent service organization in the country. The cost is competitive, charges are per minute, sign-up is fast, and service is unbeatable.

In case your Kentucky small business is located far from major metropolitan neighborhoods like Louisville, Lexington, Owensboro, or Bowling Green, contact with UNIX or CCIE-certified experts could be limited when there's an emergency. This can cause a drop in productivity for your company, angry clients, idle workers, and defocused executives. By contacting Progent's online services, you have access to a qualified engineer ready to offer help when you have to have it to keep your information system on line.

Since Progent bills for phone service on a per-minute basis, your company pays just for technical help received. Progent asks for no service activation surcharge. Some remote support companies demand substantial minimum time requirements or charge for every fifteen minutes or longer. Progent's small granularity and simple billing model avoid unexpectedly large invoices for speedy fixes.

If your Kentucky business needs remote assistance for UNIX, Linux, Sun Solaris, Apple Mac OS X or Cisco technology, go to Progent's online help, call 866-776-4368, or see Contact Progent.

Why is Progent's Remote Technical Support Services Special?
Progent's experienced team of remote support engineers offers a wide range of in-depth computer knowledge. This allows Progent's online technical support specialists to deal successfully with the most complex network trouble faster than is feasible with typical third-party support organizations or with the internal support staff commonly available to smaller businesses. Progent has developed the tools and experience to repair technical issues efficiently in many different network configurations that feature combinations of UNIX, Linux, Sun Solaris, Apple Mac OS X, Microsoft, and Cisco technologies. (Check out Progent's customer testimonials.)

Progent's UNIX, Linux, Sun Solaris, Apple Mac, and CCIE engineers have earned major credentials including Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online service engineers also have a number of key Cisco certifications such as Cisco Certified Internet Expert (CCIE) in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

In order to help businesses that operate networks based on a mix of UNIX/Linux and Microsoft technology, Progent's online service team makes available the help of support specialists with important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering advanced security expertise, Progent offers remote support from engineers who have been awarded a variety of security certifications including CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants. The scope of Progent's technical knowledge combined with Progent's team-oriented approach to repairing network problems streamlines trouble ticket escalation, when called for, to specialists with sufficient background to resolve unusually intractable support calls. This accelerates resolutions of emergency network problems, avoids system downtime, and minimizes technical support bills.

For companies in the state of Kentucky, Progent offers virtually instant online communication with UNIX/Linux, Sun Solaris, Apple Mac OS X specialist for critical expertise to repair computer problems that are damaging productivity but are outside the comfort zone of your local computer support group. Progent's UNIX, Linux, Sun Solaris, Apple Mac OS X, and Cisco CCIE-certified network experts can interface with your system by means of state-of-the-art remote support technologies that allow them to deliver quick and affordable evaluation and repair of serious computer issues.

Services Progent's Online Consulting Experts Can Provide Your Kentucky Business
Progent network engineers are qualified to provide advanced help for an extensive array of UNIX, Apple OS X, Cisco, and Microsoft Windows solutions such as:

Online Troubleshooting and Consulting for UNIX, Linux, Solaris, and Apple Mac Systems
Progent's UNIX, Linux, Sun Solaris, and Mac OS X online technical service staff can assist Kentucky companies with a broad set of computer products and technologies that include network architecture, email solutions, security consulting for networks and company operations, Windows integration with UNIX, Linux, Solaris, or Apple Mac platforms, VMware technologies for server economization and streamlined management, and migration from legacy systems to contemporary solutions powered by newer versions of UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft Windows.

Progent's support professionals offer online technical help for systems based on leading derivatives of UNIX including: Apple Mac OS X, Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or common Linux packages including RedHat, SUSE Linux, Debian-GNU and Slackware Linux.

Cisco Network Infrastructure and Security Solutions
Progent leads the IT consulting industry for providing fast and economical communication with Cisco CCIEs. CCIEs are high-level networking consultants who earn this prestigious credential only after thorough testing supervised by Cisco. Most CCIEs are hired by big corporations or nationwide Internet service providers, and so their services are not readily accessible to the general public.

Progent is one of the few network support providers that makes sure that CCIEs stay available to help small and mid-size businesses. Also, Progent can provide quick communication with a CCIE by telephone so that you can get immediate assistance for complex network issues that are disrupting your productivity but are beyond the competence of your ordinary system maintenance group. Progent's CCIE support experts can connect to your system using the latest remote support technology to perform quick and affordable analysis and resolution of urgent system trouble. To learn more about Progent's support for Cisco network appliances, visit Cisco Network Engineering Services.

Microsoft Gold Partner for Remote Expertise for Microsoft Windows
Progent's Microsoft-certified remote service professionals offer computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad variety of platform expertise including Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 migration, Windows Server 2008 support, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint Server 2013 development, Lync Server 2010 integration and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring, Microsoft System Center 2012 Operations Manager (SCOM 2012) network monitoring, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

Qualified Security Professionals
Progent offers you contact with expert CISA, CISM, and ISSAP security engineers who can deliver a variety of system protection solutions to bolster the protection of your UNIX, Linux, Sun Solaris, or Apple Mac environment against internal or external threats or help your business to recuperate fast from an attack. Security services provided Progent include: extensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds and Netcat; fast recovery from virus and worm attacks; configuring firewalls; planning secure techniques for remote and mobile access; protecting your email system against spam and directory harvest attacks; and offering continual proactive monitoring. To learn more about Progent's security services for small and medium-size businesses, refer to Progent's Professional Expertise for System Security.

Business Applications Services: Webinar Training, Programming, Troubleshooting
Progent's Mac technology experts can promote the creative aspect of Macintosh environments by providing help services and training in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or setting up an audio/video production facility.

Progent's Application Experts Team can supply in-depth consulting support and training in specific application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft business applications including CRM, Microsoft Project, MS Office Word, and Office Excel. For more information concerning Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

Help Desk Service and Outsourcing Alternatives
Progent offers a variety of programs for Call Center assistance : UNIX/Linux, Solaris, Apple Mac, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Help Desk Support Services, and Help Desk Process Consulting and Staffing.

Progent's Help Desk Call Center Outsourcing Services are intended mainly for businesses who need the timely accessibility of an effective Call Center but who have relatively small funds and internal support bandwidth. Progent’s Virtual Help Desk is a transparent supplement to your existing Call Center resources. Progent can act as a primary Help Desk for your organization, serve as an escalation resource for tough technical problems, or be available in overflow instances when your ordinary resources are too busy. Progent's Call Center Consulting Services can aid you in building an effective new Help Desk or improving your existing one, selecting or customizing Help Desk Call Center software products to meet the particular requirements of your business, or providing supplemental personnel to work online in conjunction with your in-house Help Desk resources during high-demand scenarios such as system upgrades. To learn more concerning Progent's Call Center support and outsourcing services, visit Progent's Call Center Services.

Progent's Remote Service Tools
Progent has developed a set of optimized tools, evolved during many years of field experience, focused on enabling the most advanced standard of service for providing online engineering support and troubleshooting for small and midsize business IT networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN offsite connectivity allows the engineers of Progent's online support team to connect to your system remotely without violating corporate security.

Progent's advanced customer support reporting software stores comprehensive histories for all support provided to Progent's clients. Each active Progent team consultant has the benefit of the history of support delivered to every client by any staff member. This archive of problems and resolutions is structured as a readily retrievable internal knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's partnerships with key industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and to manufacturers' internal engineering staff that enable Progent's online consulting experts to arrive at the optimal resolutions promptly.

Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Expert Now
To see how you can contact a UNIX, Linux, Sun Solaris, Apple Mac consultant or a Cisco certified CCIE for emergency remote engineering expertise in Kentucky, phone 1-800-993-9400 or go to Expert Online Network Help.

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