If your business network is in the state of Kentucky you can depend on fast phone-based technical support from a UNIX or Cisco CCIE expert to resolve the toughest issues that threaten your network. Progent offers the services of one of the most extensive groups of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified consulting experts accessible remotely of any independent support firm in the country. Rates are reasonable, charges are by the minute, sign-up is immediate, and support is world class.

In case your Kentucky company is located away from larger metropolitan neighborhoods such as Louisville, Lexington, Owensboro, or Bowling Green, the availability of UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE experts is often limited during an emergency. This could mean a drop in income for your company, upset customers, idle workers, and distracted executives. By utilizing Progent, you can get in touch with a certified professional who can provide expertise whenever you need it to keep your computer network on line.

Because Progent charges for telephone-based support on a per-minute basis, your company is invoiced only for technical help received. Progent imposes no initialization charge. Some remote service organizations demand significant minimum time requirements or bill for each quarter hour or more. Progent's fine granularity and simple billing mechanism avoid large bills for speedy repairs.

If your Kentucky business requires remote help for UNIX, Linux, Solaris, Mac OS X or Cisco technology, visit Progent's phone-based help, call 866-776-4368, or see Contact Progent.

Why is Progent's Remote Technical Support Services Special?
Progent's seasoned staff of online consulting engineers possesses a broad range of world-class computer skills. This allows Progent's remote service experts to deal successfully with the most complex technical problems more quickly than is possible with typical third-party support organizations or with the internal support resources usually available to smaller businesses. Progent has refined the technology and experience to repair technical issues efficiently in many different computer environments that incorporate mixtures of UNIX/Linux, Sun Solaris, Mac, Microsoft, and Cisco technologies. (Refer to Progent's customer testimonials.)

Progent's UNIX, Linux, Solaris, Mac, and CCIE service specialists have earned major credentials including Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online service team members also have a number of high-level Cisco certifications including Cisco Certified Internet Expert (CCIE) in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To assist businesses that operate environments based on a combination of UNIX/Linux and Microsoft operating systems, Progent's online service team offers the expertise of support specialists who hold prestigious Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide company-wide security expertise, Progent offers phone-based support from engineers with a variety of security certifications including Certified Information Security Manager consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers. The range of Progent's expertise combined with Progent's cooperative approach to fixing technical problems streamlines trouble ticket escalation, if appropriate, to specialists with relevant background to deal with unusually tough problems. This speeds up remediation of serious problems, prevents system disruption, and reduces maintenance bills.

For companies throughout Kentucky, Progent allows fast online contact with UNIX/Linux, Sun Solaris, Mac specialist for emergency expertise to repair information system problems that are damaging business productivity but are outside the experience of your in-house computer maintenance organization. Progent's UNIX/Linux, Solaris, Mac, and Cisco CCIE-qualified support professionals can analyze your network using state-of-the-art remote troubleshooting utilities in order to deliver quick and economical analysis and remediation of critical network issues.

Troubleshooting Services Progent's Online Support Specialists Can Offer Your Kentucky Company
Progent's online professionals can provide expert support for an extensive set of UNIX, Apple OS X, Cisco, and Microsoft products and technologies such as:

Online Expertise for UNIX/Linux, Sun Solaris, and Apple Mac Environments
Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based network service staff can help Kentucky small businesses with an extensive assortment of computer products and technologies that include system architecture, email support, security consulting for networks and business processes, Microsoft Windows coexistence with UNIX, Linux, Sun Solaris, or Mac OS X systems, VMware options for processor consolidation and centralized administration, and migration from older systems to contemporary environments powered by updated versions of UNIX/Linux, Solaris, Apple Mac, or Windows.

Progent's service professionals can provide online technical help for systems based on major versions of UNIX such as: Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or familiar Linux platforms including RedHat, SUSE, Debian-GNU and Slackware.

Cisco Network Architecture and Security Solutions
Progent leads the IT consulting arena for providing fast and affordable communication with Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are elite networking professionals who earn this prestigious credential by completing intense examinations supervised by Cisco. Most CCIEs are employed by big corporations or national Internet service providers (ISPs), and so their skills are not easily accessible to smaller companies.

Progent is one of the only IT consulting organizations that makes sure that Cisco CCIEs stay accessible to help small and medium sized businesses. Also, Progent offers quick access to a Cisco CCIE via telephone so you can receive immediate help for urgent network problems that are disrupting your productivity but are beyond the comfort zone of your local IT maintenance resources. Progent's CCIE support experts can access your environment via sophisticated on-line troubleshooting tools in order to perform fast and economical analysis and resolution of serious network problems. To learn more about Progent's support for Cisco infrastructure, refer to Cisco Network Engineering Expertise.

Microsoft Gold Certified Partner for Online Expertise for Microsoft Windows
Progent's Microsoft-certified remote service experts can deliver computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of support professionals who can help your company with a wide variety of technology practice areas including Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 migration, Windows Server 2008 support, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2013 application development, Lync Server 2010 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, System Center 2016 Operations Manager hybrid cloud infrastructure monitoring and analytics, Microsoft System Center 2012 Operations Manager monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

Certified Network Security Engineers
Progent offers you contact with expert CISM, CISSP and ISSAP security consultants who offer a range of security solutions to improve the protection of your UNIX, Linux, Solaris, or Apple Mac OS X environment against attacks or assist you to recuperate promptly from an assault. Security solutions offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds and Hydra; quick recovery from malicious assaults; integrating firewalls; planning safe architectures for remote and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring. To learn more information concerning Progent's security support for small and medium-size companies, visit Progent's Engineering Expertise for System Security.

Applications Support: Webinar Training, Development, Problem Solving
Progent's Apple Mac technology consultants can promote the creative aspect of Macintosh environments by providing help services and training in graphics, audio, and video. Progent's consultants can provide help in a variety of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or setting up an audio/video post-production facility.

Progent's Application Experts Group offers professional consulting support and education in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. To find out more on Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

Help Desk Support Alternatives
Progent offers several programs for Help Desk assistance including UNIX, Linux, Sun Solaris, Mac OS X, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Help Desk Support Services, and Helpdesk Consulting and Staffing Services.

Progent's Call Center Outsourcing Services are intended mainly for businesses who need the timely availability of a professional Help Desk but who have relatively small budgets and IT management resources. Progent’s Virtual Help Desk is a transparent supplement to your current Helpdesk staff. Progent can act as a primary Help Desk for your organization, represent an escalation resource for the most challenging network problems, or be available in those situations when your ordinary service providers are too busy. Progent's Help Desk Call Center Consulting Services can aid you in building an efficient new Call Center or enhancing your existing one, evaluating or programming Call Center software products to meet the particular requirements of your company, or adding supplemental staff to operate remotely with your in-house Call Center resources to handle high-demand scenarios such as system upgrades.

Progent is a Microsoft Gold Partner plus an authorized Cisco Partner and Progent's Call Center team of experienced UNIX, Linux, Solaris, Apple Mac OS X, Cisco and Microsoft experts can offer your customers convenient access to a large technical support team with years of background in phone support and remote access troubleshooting for small and medium-size business information systems. Progent's concentration is on earning the Help Desk a positive reputation as a major contributor to business productivity, and Progent's target is to fix rather than merely document problems. To read more information on Progent's Help Desk outsourcing, refer to Progent's Call Center Services.

Progent's Online Service Technologies
Progent has deployed a set of customized tools, evolved during more than a decade of use, focused on enabling the most advanced standard of service for providing online engineering support and repair for small and midsize company IT networks. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access permits the engineers of Progent's remote service group to link to your environment without violating corporate security.

Progent's advanced customer support database software includes thorough records of all support delivered to Progent's customers. Every active Progent staff engineer has the benefit of the specifics of support delivered to every customer by any team engineer. This database of problems and fixes is structured as a readily retrievable proprietary knowledge base that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's partnerships with key industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and to manufacturers' internal support staff that enable Progent's remote service specialists to arrive at the best solutions promptly.

Talk to a UNIX, Linux, Solaris, Mac OS X or Cisco Network Support Expert Now
To learn how to get in touch with a UNIX/Linux consultant or a Certified CCIE for emergency online engineering assistance in Kentucky, call 1-800-993-9400 or visit Expert Online Computer Help.

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