For small company networks located in the state of Kentucky, Progent's Microsoft and Cisco authorized professionals can deliver phone assistance and troubleshooting to resolve your network systems troubles fast and cost effectively. Progent has developed enterprise-grade skills, software tools, and support knowledge bases to diagnose and repair computer network problems without the cost and delays normally associated with in-person service visits.

If your Kentucky organization is situated outside of the larger metropolitan areas such as Louisville, Lexington, Owensboro, or Bowling Green, your local computer network support choices may be limited in expertise, or not available during a crisis. This can result in a network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís group of expert network professionals average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a broad range of clients. This means you obtain not just the technical competency needed for the task, but an expert with proven methods for applying those skills to deliver excellent network solutions.

Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM or Unified CM), previously named CallManager, acts as the center of Cisco's communications and collaboration solution. Unified CM and Cisco Unified CM Express (CME) offer a borderless IP-PBX solution by integrating with unified messaging apps that include Unified Communications Manager IM and Presence Service, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can help with any facet of Unified CM support and troubleshooting in areas such as integrating VoIP phones and video IP phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE support, creating Cisco UCS server failover solutions for survivability, and integration with Exchange and Skype for Business.

Eliminate Dependence on Freelance Consultants
By building a partnership with a full-service IT consulting and support company like Progent rather than with a freelance consultant, you are ensured timely availability of capable professionals when you need them. You no longer have to worry that sickness, training, time off, or conflicting priorities with other customers will cause you to be with no support during a crisis.

Microsoft SQL Server 2012 Integration
Progent offers the support of Microsoft-certified SQL Server 2012 consultants and experienced database application programmers, database administrators, project managers, Cisco-certified network engineers, disaster recovery planning specialists, and data security professionals to help you to manage your Microsoft SQL Server 2012 solution and configure an efficient and safe IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012. Progent can also assist your organization to migrate to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Consulting and Support Expertise for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist organizations of any size to adhere to best practices to set up SCVMM 2012 hosts and host groups, fabric, storage, and library resources; design, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can assist you to move from a legacy edition of SCVMM or from another virtualization management platform, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 ecosystem so you realize the highest possible business value. Progent also offers SCVMM 2016 migration expertise to assist your organization to plan and implement an efficient migration from SCVMM 2012 to Virtual Machine Manager 2016 so you can benefit from new assurance features, high availability VMM storage options, and other improvements.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention experts and data leakage protection consultants can help you to configure Progent's ProSight Email Guard Security Gateway to use your content policies for scanning the content of email messages and attachments and blocking users from sending confidential or inappropriate information or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help organizations avoid reputation loss and keep compliant with industry security standards and government mandates such as HIPPA, Sarbanes-Oxley and PCI DSS. Find out about Progent's complete ProSight series of value-priced network management outsourcing services for small and mid-size organizations.

Wireless Site Survey
Progentís Wireless Site Survey assists you to design and implement a Wi-Fi wireless network adapted to your facilities, offering you a wireless solution that delivers the coverage, performance, capacity, QoS, data protection, and hand-off ability your company requires. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive on-premises service. Progentís onsite wireless survey features onsite walkthroughs, RF and data protection audits of your existing WLAN, analysis of your buildingís layout, testing for radio frequency contention, signal propagation modeling, identification of the best placement for client-requested Wireless Access Points including Cisco Aironet access points, Meraki cloud-managed APs and Apple AirPort devices, and a detailed document defining a new WLAN.

Remote Support for Windows Server 2008 R2
Windows Server 2008 R2 is a major step forward in making IT networks more secure and available, simpler to virtualize and manage, faster, and able to provide an improved platform for web hosting and development. Progent's Microsoft Gold-certified Windows Server 2008 professionals can deliver advanced, cost-effective online support to assist your business benefit fully from the improvements incorporated into Windows Server 2008 R2 by delivering consulting, troubleshooting, education, administration, monitoring, and security engineering expertise.

Microsoft SQL Server Software Development
Progent's certified SQL Server application developers can assist with all stages of creating and maintaining SQL Server database applications. Progent adheres to leading practices using Microsoft's MSF Framework to create scalable, manageable line-of-business software applications and to finish application development projects on schedule and on budget. Development expertise available from Progent for SQL Server environments includes specification of features and scope, logical and physical modeling, normalization, data migration, T-SQL programming, software installation, storage management, tuning, backup/recovery strategies, clustering, synchronization, security, and fault tolerance.

Cisco ASA and PIX Firewall and Firepower Services Consulting
The current ASA 5500-X Family of firewalls with Firepower Services offer significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-qualified CCIE network experts can assist you to manage your existing PIX or Cisco ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite support for ASA 5500-X firewalls with Firepower Services and can help your company to design, deploy, optimize, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for recovering applications and services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.

Team Approach to Service and Technical Problem Escalation
Computer technologies have grown increasingly complex. In addition, typical small office computer networks integrate solution from dozens of different vendors. This makes network integration and support increasingly difficult. It is unfeasible for even the most experienced engineer to have deep familiarity in all areas of computer technology, or extensive hands-on experience in the enormous range of hardware and software brands, versions, and updates that small companies include in their IT systems. Progent utilizes a collaborative methodology to network consulting and depends on application specialists to bring in-depth skills when needed to fix the most intractable problems efficiently, at the least cost to your company.

Spam/Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out about Progent's entire ProSight family of affordable outsourced network management services for small and medium-size organizations.

Cisco Wireless VoIP Phone Solutions
Creating solutions with Cisco's wireless VoIP phones typically requires that you configure and fine tune many key pieces of your Wi-Fi environment such as APs, routers and switches, wireless LAN controllers, and call management tools. Progent's Cisco wireless VoIP phone configuration experts offer online and on-premises assistance to help you create and maintain a Cisco wireless IP phone solution by delivering services that can range from debugging the set up of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.

Responsiveness of Progent's Technical Response Center for Remote IT Support
Progent's Technical Response Center (TRC) is dedicated to delivering the best level of online IT support services possible for emergency as well as non-critical issues. For urgent problems that impact multiple workers, vital people, or a mission-critical program, the TRC can respond in less than an hour. For standard issues, the TRC will in two hours or less. In all cases, your ticket will be created quickly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will get in touch with you regarding each resolved issue to verify you are satisfied with the outcome and willing to close the trouble ticket. Learn more details about Progent's TRC Customer Commitment.

Contact a Progent Computer Support Expert
To find out how to access a Progent network support expert for online or onsite help in , call 1-800-993-9400 or go to Remote Network Help.

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