Kentucky Computer Network Consulting for Office IT Systems: Online Phone Support and Troubleshooting
For business network systems located within the state of Kentucky, Progent's Microsoft and Cisco certified professionals can provide phone help and remote troubleshooting to solve your computer system troubles quickly and affordably. Progent has developed top-notch skills, software tools and support databases to troubleshoot and repair network problems without the high cost and delays associated with on-site service visits.
If your Kentucky small business is located outside of the larger metro areas such as Louisville, Lexington, Owensboro, or Bowling Green, your nearby network systems support options may be limited in technical capability, or unavailable during a crisis. This can result in a network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progent’s group of seasoned network engineers average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a extensive range of clients. This means you get not just the technical expertise needed for the task, but an expert with demonstrated methods for applying those skills to assist with excellent network solutions.
Broad and In-depth Knowledge of Business Information Networks
Progent’s team of sixty+ networking consultants means customers benefit from the leverage of 800 years of combined experience and shared information base to resolve the most troublesome network issues. Progent has the know-how to come up with fixes fast and implement them cost effectively.
Phone Support and Remote Network Support Services
Progent's phone support and remote troubleshooting services give your business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's consultants can provide your company with enterprise-level support without the high cost and management overhead of maintaining a large in-house support organization.
Remote Network Administration and Support
Remote support tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the addition of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent consultants. Remote network support services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Eliminate Dependence on an Individual Freelance Consultant
By developing a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without support during an emergency.
VPN Access for Popular Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Best Practices Applied Nationwide
Many organizations located far from areas with plentiful expert engineers resort to unqualified or inexperienced local resources for critical IT support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
Immediate Assistance for Urgent Problems
With Progent’s remote support services, you can get immediate support for issues that are causing network disruption without the lengthy wait for an on-site service consultant. For day-to-day administration work, Progent’s remote support consultants can complete most jobs within minutes of a request, instead of requiring you to wait for hours or days.
World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most proven experts for designing, architecting, configuring, setting up, and debugging a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.
Expert Network Services for Collocation Data Centers
Progent provides network support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center nationwide. Progent’s long experience in working remotely with hosted data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that simplify the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is fully supported remotely.
Detailed Documentation of Services
Progent provides full and detailed documentation of all support work to ensure customers don’t ever feel “captive” to their support company. Progent sends e-mail documentation of services performed shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.
Team Approach to Support and Technical Issue Escalation
Computer networks have grown increasingly complex, and even many small office computer networks integrate software and hardware solutions from dozens of different vendors, which leads to further integration complexity. It is very difficult for even the most talented individual to have deep knowledge in all areas of computer technology, or extensive practical experience in the huge range of hardware and software brands, models, and versions of software that can used by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical problems efficiently, at the least cost to you.
24 by 7 Support for Maximum Network Uptime
For organizations with mission-critical computer applications, Progent can provide remote support services on a 24 x 7 basis. Combined with Progent's automated 24x7 server monitoring offering, this service can help promote the maximum system availability.
Custom Software
Progent can provide expert software architects and developers for developing custom business software in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reporting. Progent has extensive experience successfully creating both simple and complex application development projects for businesses of all sizes.
Automated Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on MOM 2005 so that your server support is proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
Experience with a Wide Range of Small Business Networks
Progent’s expert consultants have provided Information Technology support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world experience on what network solutions work and which ones don’t.
For custom application development, Progent can supply software design consultants to write line-of-business software in areas such as eCommerce, web site design, Microsoft Dynamics packages including Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Internet Information Services to create custom eCommerce applications powered by Microsoft ASP.NET. Also, Progent offers experts in a wide array of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also can provide specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Progent's UNIX platform support services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience provides you with a convenient one-stop source to help you create and manage a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Mandrake.
If you have a company network with 10 to 50 network clients, Progent's computer outsourcing services save your business from over-reliance on an individual independent service provider while giving you affordable and dependable access to enterprise-class technical support. By delivering network support service when you need it, offering advanced knowledge for key technologies, delivering unique services such as 24x7 server monitoring, and billing only for services you use, Progent offers you an affordable solution for maximizing the productivity of your small office information system. Progent is the intelligent way for small organizations to create and maintain a reliable and secure information system and to have fast access to the experienced consulting ordinarily restricted to enterprises who are able to afford a large internal IT group.
If your company runs a Sun Solaris network or a multi-OS network, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your entire enterprise in a wide array of security topics including security management procedures, security architecture and strategies, access management systems and techniques, applications development security, business processes security, physical security, communications, infrastructure and Internet security, and disaster recovery planning. CISM and CISSP stipulate the basic skills and international standards of performance that information security managers are expected to possess. These certification give executive management the assurance that consultants who have earned their CISM or CISSP certification have demonstrated the background and knowledge to offer world-class security management and engineering services.
Progent provides network services for medium size businesses with 50 to 250 network clients. The mid-size business or work group has traditionally been an underserved segment of the market for IT support expertise. The cost structures and service delivery practices of major third-party service firms make them excessively expensive for the ordinary mid-size company or small medium business (SMB), which usually relies on a minimal IT budget with which to maintain an IT network whose complexity and capability are often similar to the networks of much bigger companies. Progent's service delivery model, which takes full advantage of remote support, virtual office technology and 24x7 server monitoring, dramatically lowers the network maintenance costs of an SMB while providing the mid-size company with big-company service from professional, world-class consultants with background in a wide array of small business technologies. If your medium size company or small business is looking for levels of network support needed for a medium size organization without budgeting big-company costs, call Progent.
Progent offers voice services from AT&T, Broadwing, and Speakeasy. Voice communications services available through Progent include long distance, toll-free, local, teleconference and web meeting, Voice Over IP, and wireless. Progent can also show you how to integrate voice communications services into your IT network and your business processes so that your company receives all the benefits of the exciting convergence of voice and data technology. Progent can deliver a complete range of VoIP consulting expertise to give your company a competitive edge and a seamless growth path as communications technology evolves.
Progent's disaster recovery planning and business continuity consultants can show you how to create a disaster recovery strategy to prepare for an IT system disaster. Progent can show you how to create a comprehensive disaster recovery strategy that includes periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified consultants can also help you build an affordable, high-availability network architecture that takes into account reliability issues involving a broad array of network technologies and procedures.
Progent's Microsoft-certified Windows 2000 Server experts can provide network support and information technology consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Windows Server 2003. Progent's Microsoft Windows 2000 Server integration, optimization, and troubleshooting services include network planning, installation, project management, on-site and off-site technical support, Call Center outsourcing, expert security analysis, full service outsourcing, and economical co-sourcing.
Microsoft System Center 2005 offers integrated information system management by bringing together and enhancing the change, configuration, event, and performance management experience provided by Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 provides sophisticated IT management products including SMS 2003 for change and configuration management, Microsoft Operations Manager 2005 to improve network productivity, and System Center Reporting Server to aggregate event and throughput information. Progent has broad expertise providing Systems Management Server consulting and Microsoft Operations Manager consulting as well as a long background troubleshooting and administering mixed-vendor IT environments based on Microsoft, Cisco, Unix/Linux, Mac and other technology vendors. This variety of real-world experience enables Progent to deliver comprehensive network management solutions that utilize the industry's best technology.
