OS X, Linux, Sun Solaris Consulting

If your company is developing Linux products in an environment that includes Microsoft Windows-powered servers, PCs and applications, Progent can provide IT outsourcing and network management support so that your network stays productive while allowing you the freedom to concentrate on strategic business issues. Through the use of automated and proactive system monitoring tools and delivering both remote and in-person support services as necessary, Progent represents an economical way for developers to manage a high-productivity information system that offers dependability, security, and efficiency.

Progent's services to support Linux developers include:

• Full-Service Information Technology Outsourcing
  Progent's network support outsourcing service offers UNIX, Linux, and Sun Solaris software developers access to highly-skilled consulting engineers to maintain and manage your IT network while avoiding the cost and distraction of maintaining your own internal network support staff. Progent's network support outsourcing services enables UNIX, Linux, and Solaris developers to concentrate on strategic competitive projects while at the same time having the advantages of expert IT services. Progent has produced a Small Business IT Outsourcing White Paper that summarizes how outsourcing can save money and improve productivity.

• Virtual Server Infrastructure
  Progent can show you how to cut the proliferation of physical servers and maximize your company's investment in non-stop products by configuring a virtual server architecture with products such as VMWare Server. A virtual infrastructure allows UNIX and Linux developers operating in a mostly MS Windows environment to maximize the efficiency of costly network investments by partitioning physical servers into secure, isolated segments that are simple to administer and can affordably and securely support a mix of development operating systems such as UNIX and Linux. Progent's network consulting professionals can help you set up reliable physical and virtual system architectures that are ideal for producing and testing commercial-quality software products.

• Online and on-premise Support and Troubleshooting
  Progent's nationwide remote help and repair services are well suited for UNIX, Linux, and Solaris developers working in a mainly MS Windows environment. Remote network consulting provides maximum leverage for your information technology budget. Advanced online support utilities and skilled technicians and engineers allow Progent to resolve most IT problems without squandering time and expense by going to your location. Phone-based help can be upgraded to in-person technical support and troubleshooting if necessary, but in the vast majority of situations your network problems can be remediated over the phone or through a combination of phone support and remote connectivity. Progent's in-person service is offered in Northern California and in major cities across the U.S.

• Proactive Network Monitoring
  Progent's round-the-clock network management services are based on MS Operations Manager 2007, advanced software that intelligently monitors key network servers to detect potential trouble spots before they cause system failure. Microsoft System Center Operations Manager 2007 automatically examines event logs from strategic servers, then filters and evaluates these system phenomena according to a comprehensive support database. When MS Operations Manager 2007 detects an anomaly, it executes appropriate remedial routines or generates alarms to notify predetermined support personnel. System Center Operations Manager also produces historical summaries so you can determine the health of your information network.

• Help Desk Outsourcing
  Progent's Help Desk Support Services are designed for businesses who have to operate within a limited IT budget but who need fast access to a Help Desk Call Center with efficient phone assistance and full escalation support. Important features include help desk telephone assistance for PC help and network troubleshooting, secure online access to allow Progent's technical experts to observe precisely what your clients experience so they can resolve issues quickly, and expert prioritization and escalation.

If you are a UNIX, Linux, or Solaris developer who needs comprehensive IT assistance for a predominantly MS Windows environment, phone Progent at 800-993-9400 or email linux-help@progent.com.

Progent's Consulting Services for UNIX-family Networks
Progent's UNIX support experts provide small businesses and product developers help with managing and servicing UNIX-family networks that may coexist with Microsoft-based technology. Progent provides your business access to UNIX technical professionals, authorized Microsoft engineers, Cisco-certified CCIEs, and security specialists accredited by CISSP. This broad array of expertise gives your company a readily available single resource to help you to create and support a secure and robust cross-platform network and communications infrastructure that combines Microsoft Windows with leading versions of UNIX including: Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux variants such as RedHat, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo.