If your company is developing Linux products in an environment that includes Microsoft Windows-powered servers, PCs and applications, Progent can provide IT outsourcing and network management support so that your network stays productive while allowing you the freedom to concentrate on strategic business issues. Through the use of automated and proactive system monitoring tools and delivering both remote and in-person support services as necessary, Progent represents an economical way for developers to manage a high-productivity information system that offers dependability, security, and efficiency.

Progent's services to support Linux developers include:

• Full-Service Information Technology Outsourcing
  Progent's IT outsourcing service offers UNIX and Linux software developers contact with expert IT professionals to maintain and manage your business network without the cost and distraction of maintaining your own internal administrative and support team. Progent's IT outsourcing enables UNIX, Linux, and Solaris developers to focus on core business initiatives while still having the benefits of high-quality network services. Progent has produced a Small Business Network Support Outsourcing White Paper that explains how outsourcing can cut expenses and enhance productivity.

• Virtual Server Infrastructure
  Progent can show you how to consolidate physical servers and leverage your company's investment in non-stop technology by configuring a virtual server architecture with technology including VMware. A virtual server architecture permits UNIX, Linux, and Solaris software developers working in a mostly Microsoft Windows environment to consolidate expensive network investments by dividing servers into secure, isolated components that are easy to manage and can economically and safely accommodate a variety of developer platforms such as UNIX and Linux. Progent's expert consultants can show you how to set up reliable physical and virtual system infrastructures that are optimized for producing and validating commercial-quality applications.

• Remote and In-personSupport and Troubleshooting
  Progent's nationwide urgent support and repair services are well suited for UNIX, Linux, and Solaris product developers operating in a predominantly Windows environment. Remote network consulting provides maximum return for your information technology budget. Advanced remote support tools and experienced technicians and consultants combine to enable Progent to solve most network problems without wasting time and expense by going to your location. Telephone-based help can be upgraded to onsite consulting support and troubleshooting if needed, but in most of situations your IT problems can be dealt with over the phone or through a combination of phone support and remote connectivity. Progent's in-person service is offered in the San Francisco Bay Area and in major cities across the U.S.

• 24x7 Monitoring Services
  Progent's 24x7 network support service packages are enabled by Microsoft Operations Manager, state-of-the-art technology that intelligently tracks vital servers to identify potential problems before they result in downtime. Microsoft Operations Manager continually scans event archives from strategic servers, then filters and analyzes these network phenomena based on a comprehensive IT support database. When MOM uncovers a problem, it launches appropriate corrective scripts or generates alarms to warn predetermined service technicians. MOM also produces historical reports so you can determine the vitality of your IT system.

• Help Desk Call Center Support
  Progent's Help Desk Call Center Support Services are intended for businesses who have to operate within a modest information technology budget yet who require fast contact with a Call Center with expert telephone assistance and complete escalation capability. Key components include help desk telephone service for desktop help and network troubleshooting, secure remote access to allow Progent's support experts to observe precisely what your customers see in order to fix problems rapidly, and intelligent prioritization and escalation.

If you are a UNIX, Linux, or Sun Solaris product developer who needs comprehensive IT assistance for a mostly MS Windows system, call Progent at 800-993-9400 or send email to linux-help@progent.com.

Progent's Expertise for UNIX Environments
Progent's UNIX-family consulting services provide small companies and developers assistance with managing and servicing UNIX, Linux, or Solaris systems that can operate alongside Microsoft environments. Progent offers your company access to UNIX technical experts, authorized Microsoft consultants, Cisco-certified CCIEs, and security specialists certified by CISSP and CISM. This wide array of expertise gives your company a convenient single resource to assist you to build and support a secure and dependable cross-platform network and communications solution that blends Windows with leading versions of UNIX such as: Apple Mac OS X, Sun Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or important Linux variants such as RedHat, SUSE Linux, Debian-GNU and Slackware Linux.