If your company is developing Linux products in an environment that includes Microsoft Windows-powered servers, PCs and applications, Progent can provide IT outsourcing and network management support so that your network stays productive while allowing you the freedom to concentrate on strategic business issues. Through the use of automated and proactive system monitoring tools and delivering both remote and in-person support services as necessary, Progent represents an economical way for developers to manage a high-productivity information system that offers dependability, security, and efficiency.
Progent's services to support Linux developers include:
- Comprehensive Network Support Outsourcing
Progent's network support outsourcing service gives UNIX and Linux software developers access to skilled consulting engineers to maintain and manage your IT network without the expense and distraction of keeping a large in-house network support team. Progent's information technology outsourcing enables UNIX and Linux developers to focus on core business projects while still having the benefits of world-class computer support. Progent has released a Small Business Information Technology Outsourcing White Paper that explains how outsourcing can save money and enhance operational efficiency.
- Virtual Infrastructure
Progent can help you to consolidate physical servers and leverage your company's investment in non-stop products by designing a virtual architecture with products including VMware. A virtual server architecture allows UNIX and Linux software developers operating in a mostly MS Windows environment to maximize the efficiency of expensive computing investments by partitioning servers into protected, logical segments that are simple to manage and can affordably and securely accommodate a variety of development operating systems such as UNIX and Linux. Progent's expert consulting professionals can show you how to create robust physical and virtual network architectures that are ideal for developing and testing commercial-quality applications.
- Online and on-premise Support and Troubleshooting
Progent's nationwide urgent technical support and repair services are ideal for UNIX, Linux, and Solaris developers operating in a mostly Windows network. Online network consulting offers maximum leverage for your IT budget. Sophisticated online access utilities and skilled technicians and consultants allow Progent to resolve most network problems without wasting time and money by traveling to your location. Telephone-based help can be upgraded to onsite technical support and troubleshooting when necessary, but in most of situations your network problems can be dealt with by telephone or via a combination of telephone help and online network analysis. Progent's on-premise service is offered in Northern California and in key cities across the U.S.
- 24x7 Monitoring
Progent's 24x7 network management services are centered on Microsoft Operations Manager 2007, advanced software that intelligently watches key network servers to identify potential problems before they result in system failure. MS Operations Manager continually examines event logs from critical servers, then organizes and evaluates these network phenomena based on an extensive support database. When MS Operations Manager uncovers an anomaly, it executes special remedial routines or issues alarms to notify predetermined support personnel. System Center Operations Manager 2007 also generates trend reports so you can determine the vitality of your information system.
- Helpdesk Support
Progent's Helpdesk Outsourcing Services are intended for organizations who have to work within a modest information technology budget but who need immediate contact with a Call Center with efficient phone support and full escalation support. Important features include help desk telephone service for PC help and network repair, safe remote connectivity to permit Progent's support experts to observe exactly what your clients see so they can fix issues quickly, and intelligent prioritization and problem escalation.
If you are a UNIX, Linux, or Sun Solaris developer who requires comprehensive network assistance for a mostly Windows system, call Progent at 800-993-9400 or send email to linux-help@progent.com.
Progent's Support for UNIX-based Platforms
Progent's UNIX support experts offer small businesses and product developers assistance with managing and maintaining UNIX-based systems that may operate alongside Microsoft environments. Progent provides your company contact with UNIX technical professionals, certified Microsoft engineers, Cisco-certified CCIEs, and security experts accredited by CISM. This wide range of expertise offers your company a convenient one-stop source to assist your business to build and manage a safe and robust cross-platform network and communications infrastructure that blends Windows with leading versions of UNIX including:
Mac OS X,
Sun Solaris,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
BSD,
SCO and
Silicon Graphics IRIX or important Linux platforms including
RedHat Linux,
SUSE Linux,
Debian GNU/Linux and
CentOS Linux,
Ubuntu,
Mandriva,
PCLOS,
fedora, and
Gentoo.
