If your company is developing Linux products in an environment that includes Microsoft Windows-powered servers, PCs and applications, Progent can provide IT outsourcing and network management support so that your network stays productive while allowing you the freedom to concentrate on strategic business issues. Through the use of automated and proactive system monitoring tools and delivering both remote and in-person support services as necessary, Progent represents an economical way for developers to manage a high-productivity information system that offers dependability, security, and efficiency.

Progent's services to support Linux developers include:

  • Comprehensive Network Support Outsourcing
    Progent's IT outsourcing service offers UNIX and Linux software developers contact with highly-skilled consulting professionals to support and administer your IT network without the cost and distraction of keeping a large internal network support team. Progent's network support outsourcing services allows UNIX and Linux product developers to concentrate on strategic competitive projects while still enjoying the advantages of expert network support. Progent has produced a Small Business Information Technology Outsourcing White Paper that explains how outsourcing can save money and enhance productivity.

  • Virtual Infrastructure
    Progent can show you how to consolidate server hardware and leverage your company's investment in high-availability products by configuring a virtual server architecture with products such as VMware. A virtual infrastructure permits UNIX and Linux developers working in a mostly Windows environment to consolidate costly computing investments by partitioning physical servers into secure, logical components that are easy to administer and can affordably and securely accommodate a mix of developer operating systems including UNIX, Linux, and Sun Solaris. Progent's network consulting professionals can show you how to create robust physical and virtual system architectures that are ideal for developing and testing commercial-quality software products.

  • Remote and On-site Support and Troubleshooting
    Progent's nationwide online support and troubleshooting services are well suited for UNIX, Linux, and Sun Solaris developers working in a predominantly Microsoft Windows environment. Remote technical support offers maximum return for your information technology budget. Sophisticated remote access utilities and skilled technicians and consultants combine to enable Progent to handle most IT problems without wasting time and money by traveling to your location. Phone-based support can be escalated to in-person technical support and repair if necessary, but in the vast majority of cases your IT issues can be remediated over the phone or via a mix of telephone help and remote network analysis. Progent's in-person service is offered in Northern California and in key cities across the United States.

  • 24x7 Monitoring
    Progent's round-the-clock network management service packages are enabled by MS Operations Manager, advanced software that proactively monitors critical servers to detect potential problems before they cause network crashes. MS Operations Manager 2007 continually examines event archives from strategic servers, then filters and evaluates these network events according to a comprehensive support database. When System Center Operations Manager 2007 uncovers an anomaly, it executes appropriate corrective scripts or generates alerts to warn selected support technicians. Microsoft System Center Operations Manager 2007 also produces trend summaries so you can track the vitality of your IT system.

  • Help Desk Outsourcing
    Progent's Helpdesk Support Services are designed for businesses who have to work within a modest information technology budget but who need immediate contact with a Help Desk with expert telephone support and complete escalation capability. Key components include help desk phone assistance for PC help and network repair, secure remote access to allow Progent's technical experts to see exactly what your customers see in order to fix problems quickly, and expert prioritization and escalation.

If you are a UNIX and Linux developer who requires full-service network support for a mostly Windows system, call Progent at 800-993-9400 or see Contact Progent.

Progent's Expertise for UNIX Systems
Progent's UNIX-family support experts provide small businesses and software developers assistance with managing and servicing UNIX/Linux/OS X-based systems that can coexist with Microsoft-based environments. Progent offers your organization the services of UNIX technical experts, certified Microsoft engineers, Cisco CCIEs, and security experts accredited by CISSP. This broad array of knowledge offers you a convenient single source to assist you to build and manage a safe and dependable multi-vendor connectivity and communications system that incorporates Windows with popular variants of UNIX such as: Apple Mac OS X, Solaris, IBM AIX OS, HP-UX, BSD, SCO and SGI/Irix or major Linux variants such as RedHat, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo.

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