Online IT Support for Local Governments and School Districts

Progent has extensive experience providing a full-spectrum of online IT consulting and emergency troubleshooting services to local governments and school districts throughout the United States. Progent is one of the industry’s pioneers in delivering expert remote network support and has provided IT solutions to organizations in all 50 states. (See Progent's customer testimonials.) Remote support saves travel costs and solves problems faster than onsite service calls.

Progent’s Practice Areas
Progent is a Microsoft Gold Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent’s support professionals also hold certifications from Apple, F5, Citrix, Juniper, Sun, Novell, and all major Linux vendors. Progent’s security engineers have earned the industry’s most prestigious security certifications including CISA, CISM, CISSP-ISSAP, and GIAC. This breadth and depth of technical know-how allows Progent to resolve problems quickly, even in the non-standardized, multi-vendor environments common to the data centers of local governments and school districts. Fast solutions translate into lower costs cutting service expenses and avoiding network downtime.

Progent’s team of almost 80+ Microsoft and Cisco-certified engineers and technicians offer world-class consulting and troubleshooting services at prices local governments can afford. With Progent's online help you can, for example, migrate smoothly to the latest products from Microsoft such as Windows Server 2008 R2 and Exchange 2010, or maintain products Microsoft no longer supports such as Windows Server 2000 and Exchange 2003. Progent’s Cisco experts can help you update your router software without disrupting your network, and Progent’s security engineers can help you protect your data and comply with government security mandates.

Progent's online practice areas include:

A Proven Service Model
Progent’s engagement model is simple and efficient. Whether you need help with a long-term project or require emergency troubleshooting, it’s easy to initiate and terminate services with Progent. There’s no start-up fee, minimum hours requirement, retainer, or other hidden costs. Progent bills by the minute at highly competitive rates and provides thorough documentation of all services delivered.

Here's how a Progent customer described the benefits of using Progent's remote consulting expertise:

I just want to say thank you to Progent and Chris for the level of support and services your company provided me... As of this year I had plans to upgrade an existing barebones server and migrate my Exchange 2003 server to Exchange 2010 on a virtual environment. I originally didn't have much experience with Exchange 2010 or virtual machines in a production environment and I was unsure how smooth the migration process would go. However, the money that I will eventually save from switching from a bare metal to virtual server installs will basically pay for the IT consulting provided by Progent. This was a win-win situation for me. I saved money from switching from bare metal installs to virtual and basically increased my level of comfort because I knew I would have an expert overlooking the migration process.

I also wanted to note that I have talked to three other IT consultants within my area, but none of them where able to provide the level of support that I was looking for. Out of the three companies, the first one didn't have a lot of experience with Exchange 2010, the second company didn't have a whole lot of experience with Hyper-V and recommended a VMware solution that would cost me a significant amount more, and my third company wanted me to pay a high consulting fee, or pay a lower fee (which was still higher then Progent's fee) if I signed a contract for 100 service hours. The second company that suggested to go with a VMware solution wasn't bad. However, the state board of education allows me to buy into a state license agreement with Microsoft. I was able to buy Microsoft products at a 90% discount. VMware's education discounts couldn't even compare to this, and I would still have to buy more software licenses if I went with VMware. This was basically a no brainer for me. I would definitely recommend Progent to other schools and IT personnel looking for some additional help.

Contact Progent for IT Support Services for Local Governments
To contact Progent about IT outsourcing solutions for local governments and school districts, call 1-800-993-9400 or send email to network-support-help@progent.com.