If your Louisiana small business is situated beyond the larger metropolitan areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your nearby computer network support options may be limited in technical capability, or unavailable during urgent situations. This can result in a network environment that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progent’s group of seasoned network professionals average more than ten years of real-world industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a extensive range of customers. This means you get not just the technical skills needed for the task, but a professional with proven methods for applying those skills to deliver cost effective network solutions.

Broad and In-depth Knowledge of Business Information Networks
Progent’s team of 60+ network consultants means clients benefit from the leverage of 800 years of combined experience and shared information base to repair the most vexing IT issues. Progent has the know-how to find solutions quickly and deliver them affordably.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor given exclusively to the top tier of companies that work closely with Microsoft, have shown technical expertise, and have verified client references. Microsoft Gold Certified Partners are required to maintain large staffs of IT professionals who have undertaken comprehensive certification testing. Gold Partners are provided access to special support and training programs from Microsoft and early access to new software for training and study purposes.

Nationwide Remote Support for Windows and Cisco-based Networking Environments
Progent’s Technical Response Center offers expert remote support for Windows and Cisco-based environments anywhere in America. Progent's certified experts have the experience to help you troubleshoot and solve tough network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate specialists as required.

Applications Support Services
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, cost effective and comprehensive IT solutions that fit the individual needs of your business. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.

Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's experts can provide your company with enterprise-level expertise without the cost and management overhead of maintaining a large in-house support organization.

Development Services
Progent can provide expert software designers and developers for creating custom business software in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reports. Progent has extensive experience successfully creating both simple and complex application development projects for companies of all sizes.

Apple Macintosh Consulting
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Windows networks, and one-on-one training. For small business networks based exclusively on Macintosh OS X or for environments utilizing a mix of Macintosh, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, configuring and maintaining a network system that is reliable, safe, fast and aligned with your business needs.

Experience with a Wide Range of Business Networks
Progent’s certified expert team members have provided IT support services to thousands of organizations in hundreds of diverse industries, giving Progent a unique real-world experience on what network solutions work and which ones don’t.

Linux Consulting and Windows/Linux Integration
If your organization's network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance and integrated security. If you are developing Linux software on a network that includes Microsoft-based servers, workstations and software, Progent offers full-service network outsourcing that allows you to concentrate on your area of high-value expertise.

Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small companies a fast, affordable way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the expertise or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s long background both as an integrator and consumer of wireless technology makes it possible to offer expert consulting support for a broad range of wireless network applications.