For small business network systems located throughout the state of Louisiana, Progent's Microsoft authorized technical experts can deliver remote phone help and troubleshooting to solve your network problems quickly and cost effectively. Progent has acquired world-class expertise, advanced software utilities, and support knowledge bases to troubleshoot and resolve network problems without the cost and delays associated with onsite technical service calls.

If your Louisiana business is situated outside of the larger urban areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your nearby computer network support options may be limited in expertise, or unavailable during urgent situations. This can result in a computer network that is unusable or causing productivity loss due to technical problems continuing for too long. Progent’s team of field proven network professionals average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a wide range of technical projects for a broad range of customers. This means you obtain not just the technical know how needed for the task, but an expert with proven methods for applying those skills to provide affordable network solutions.

Online Support for Microsoft Windows Server 2008 R2
Windows Server 2008 R2 represents a major advance in making IT systems more secure and fault tolerant, easier to virtualize and manage, more expandable, and able to provide an improved environment for web hosting and development. Progent's Microsoft Gold-certified Windows 2008 professionals can provide advanced, affordable online support to help your business get the most from the enhancements built into Windows Server 2008 R2 by delivering Microsoft-certified consulting, technical support, training, management, monitoring, and security services.

Remote Support for Microsoft Windows and Cisco-based Networking Environments
Progent’s Technical Response Center provides expert online technical support for Microsoft and Cisco-based networks Nationwide. Progent's certified professionals have the knowledge and experience to help you to analyze and solve tough network problems rapidly and cost effectively. The scope of technical expertise offered by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate specialists as required. Whether you require occasional phone support and online repair or continuing access to a Helpdesk Call Center, Progent's experts can provide your small business with enterprise-level support without the high cost and administrative overhead of running a big in-house support organization.

Progent's Online Consulting, Programming and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a broad variety of online services to help you to design, develop, test, deploy, manage, and troubleshoot applications based on any release of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help your business to migrate your existing Excel solutions to the newest releases of Excel, support Excel on iOS and Google Android mobile devices, and identify and fix compatibility problems between different versions of Excel. Progent can provide on-demand help to organizations who need a fast fix to a stubborn issue related to Excel and Progent can also provide full project management support for upgrading or developing line-of-business application software built on Office Excel. Progent's affordable webinar training for Excel can be custom tailored to meet the special requirements of individuals or groups.

Progent's Consulting and Development Support for Microsoft SQL Server 2016
Microsoft SQL Server 2016 offers significant improvements in performance, capacity, data security, uptime, mobile computing support, and integrated BI. Innovations include PolyBase for handling relational and non-relational files in one appliance for big data applications, R language integration, Dynamic Data Masking, Mobile Reports, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft Gold-certified SQL Server 2016 consultants can provide remote and onsite support to help businesses of any size to plan, implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering with replication to deliver fast, zero RPO disaster recovery (DR) between datacenters that are as far as 185 miles away from one another. Progent can provide access to a certified NetApp MetroCluster expert who can assist your business to plan, deploy, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that meets your functional requirements and IT budget. Progent can make sure you follow best practices for installing your MetroCluster environment by delivering help with procedures like assigning disk pools and shelf IDs, determining aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to prove compliance with information assurance standards and regulatory mandates.

Full Portfolio of Security Consulting Services
Progent's CISM, GIAC, and CISA certified security consultants can help your company to perform complete security audits, recover quickly from virus attacks, set up firewalls, configure safe techniques for remote and mobile connectivity, deploy spam filtering and email encryption, and develop a corporate-wide security strategy based on 24x7 automated monitoring.

Broad Experience with Microsoft's Popular Server Platforms
Progent provides broad expertise in Microsoft’s popular server platforms and applications. Progent can provide Windows Server 2016 hybrid solutions, Windows Server 2012 R2 configuration, Microsoft Windows 2008 R2 help, Windows Server 2003 technical support, Microsoft Windows 2000 consulting, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2007 consulting services, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2012 and 2014 integration and application development.

ProSight DPS Managed Cloud Backup
Progent's ProSight Data Protection Services automated backup provides small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about Progent's entire ProSight series of low-cost managed services for small and mid-size businesses.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network consultants can provide expert remote and onsite support for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that range from small or midsize businesses and campus LANs to enterprise data centers and service providers. Progent can help you to implement Cisco's rapidly improving switching technology to achieve the throughput, scale, uptime, virtualization, security and manageability required for your business. To learn about Progent's support for Cisco's market-leading family of Catalyst switches, see Catalyst switch consulting and support. To find out about Progent's consulting services for Cisco's Nexus line of data center switches, see Cisco Nexus switch consulting services. To find out about Progent's support for Cisco Meraki switches, go to Meraki switches consulting services.

Progent's Online Consulting and Training Services for Office and Office 365
Progent's Office and Office 365 experts can assist businesses of any size to incorporate Microsoft Office desktop and Office 365 applications such as Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a seamless productivity solution that offers fast return on investment and promotes improved business results. Progent can help your company to integrate Microsoft Office or Office 365 applications with each other and with additional core Microsoft technologies such as SharePoint Server, Exchange Server and Microsoft SQL Server. Progent can also assist you resolve compatibility issues with various versions of Office desktop and can provide customized online Microsoft Office and Office 365 training to individuals and teams.

SharePoint Support
Progent's Microsoft-certified Microsoft SharePoint Server 2010 engineers and Microsoft SharePoint 2007 experts can show you how to evaluate the business case for deploying the current version of SharePoint Server, consult with you on the appropriate edition of Microsoft SharePoint Server for your application, provide configuration and deployment services, assist you to install Microsoft SQL Server as a back-end database manager, improve your network infrastructure, integrate your standard and customized application programs to work with Microsoft SharePoint Server, design a comprehensive security strategy that incorporates portal solutions, and provide maintenance and Help Desk services.

Extended Hours Online Technical Support
Progent's affordable extended hours remote support program provides companies round-the-clock access to remote support from Progent's Technical Response Center (TRC). Services available outside regular work hours include fixing issues with Microsoft server products, Windows desktop troubleshooting, help with MS Office programs, network and system backup and recovery, and fundamental routing and switching support for Cisco technology.

Progent's Online Consulting and Training Services for Office Word and Office 365 Word
Progent's certified Office Word and Office 365 Word consultants can provide a broad selection of economical online consulting services to help you to manage your existing Microsoft Word environment or assist you to migrate to a newer version of Microsoft Office Word. Support available from Progent's Word experts include VBA software development, isolating and resolving compatibility problems between different versions of Office Word, interfacing Office Word with different Microsoft Office applications such as Office Excel and Outlook or with third-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone synchronization, and remote Office Word training classes customized for individuals or groups.

Contact a Progent Computer Support Expert
To see how you can access a Progent network support expert for remote or onsite support in , phone 1-800-993-9400 or visit Remote Network Help.














© 2002- 2018 Progent Corporation. All rights reserved.