Louisiana Computer Network Support Services for Business IT Systems: Online Phone Support and Repair
For business network systems located throughout the state of Louisiana, Progent's Microsoft and Cisco certified technical experts can provide remote phone support and remote troubleshooting to resolve your network problems fast and affordably. Progent has developed enterprise-class skills, advanced software tools and support knowledge bases to diagnose and fix computer network problems without the expense and delays associated with on-site service calls.
If your Louisiana organization is located beyond the larger urban areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your nearby network support choices may be limited in expertise, or unavailable during a crisis. This can result in a network that is unusable or causing productivity loss due to technical problems continuing for too long. Progent’s group of field proven network consultants average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a extensive variety of technical projects for a varied range of customers. This means you obtain not just the technical skills needed for the task, but an expert with proven methods for applying those skills to deliver affordable network solutions.
Remote Computer Network Administration
Remote support tools and technologies have improved to the point that there is seldom a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent consultants. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Simple Engagement and Billing Model
Progent makes it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time. All consulting time is fully documented and billed to the actual minutes used.
Broad and In-depth Experience with Office Networks
Progent’s team of sixty+ network experts means customers benefit from the leverage of 800 years of cumulative experience and shared knowledge base to resolve the most vexing network problems. Progent has the know-how to identify solutions quickly and implement them cost effectively.
Application Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, cost effective and comprehensive IT solutions that fit the unique needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus consulting and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.
Full Portfolio of Security Assistance
Progent's certified security team members can help you perform comprehensive security audits, recover quickly from intrusions, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.
Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded only to the top class of organizations that work closely with Microsoft, have demonstrated technical expertise, and have verified client references. Microsoft Gold Partners are required to maintain large staffs of IT experts who have undertaken extensive proficiency testing. Gold Certified Partners are given access to special support and training programs from Microsoft and early access to beta software for training and piloting purposes.
Best Practices Applied Nationwide
Many businesses located far from areas with plentiful expert consultants resort to untrained or inexperienced local consultants for critical computer network support services. This can result in a system that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
Immediate Support for Urgent Issues
With Progent’s remote support services, you can get immediate help for issues that are causing lost productivity without the lengthy wait for an on-site service engineer. For day-to-day network administration work, Progent’s online support consultants can complete most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Efficient Remote Access Utilities
Advanced remote access tools and experienced technicians and consultants combine to enable Progent to solve most computer network problems quickly and cost effectively. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and extensive on-going education.
Voice over IP Design and Consulting
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your network is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with technology from other vendors.
Automated Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager so that your computer network support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your network free of stressful and costly service outages.
Affordable Computer Support Solutions
Many small organizations utilize poor metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with poor experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a bargain. Still worse, a poorly designed or implemented IT infrastructure that is unusable can cost an organization many times over its’ cost in lost productivity.
Detailed Documentation
Progent provides complete and detailed documentation of all service work to ensure clients don’t ever feel “captive” to their support provider. Progent sends e-mail documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly invoices for accounting purposes.
Linux Support and Linux/Windows Integration
If your business network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance and tight security. If you are developing Linux applications on a network that includes Microsoft-based servers, desktops and software, Progent offers full-service network outsourcing that allows you to focus on your area of high-value expertise.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small organizations a fast, cost effective way to select and integrate the latest wireless technology. Few small businesses have in-house IT staffs with the expertise or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s extensive background both as an integrator and consumer of wireless technology makes it possible to offer expert engineering support for a broad range of wireless applications.
Progent provides nationwide urgent help and consulting services for businesses who operate Apple Mac environments or whose information systems include a combination of Apple Mac and Microsoft Windows technology. Remote IT help provides optimum leverage for your IT dollar by protecting client efficiency and limiting the time billed for network repair services. Advanced online access tools and experienced service specialists and engineers combine to enable Progent to handle the majority of IT problems without wasting time and expense by traveling to your site. In most of cases your IT issues can be dealt with over the phone or via a combination of phone support and remote network analysis. Progent can make available Cisco certified CCIE network engineers and CISSP and ISSAP qualified security professionals to assist you with the most difficult network issues.
Progent can assist your business to design and implement a smooth transition from a UNIX-based information system to a network based on Microsoft Windows and suited for running Microsoft's popular office productivity suites, business applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and software development experts can show you how to guard your data and minimize business discontinuity by designing an effective migration strategy that protects your current assets in UNIX application and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of existing infrastructure, transition strategy and testing, Microsoft Exchange migration services, data and application porting, and server and media migration and consolidation.
Progent’s computer outsourcing support offerings for small businesses feature designing 2003 Server, .NET, and BackOffice systems, coordinating migrations Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, remote and on-site repair, fixing stubborn IT problems, and producing a company-wide security strategy. Progent can help you enhance network reliability and performance with fault-tolerant configuration, resilient network architecture, and proactive network monitoring. Progent also offers special project help for major migrations and can assist with needs definition, product inventory, BOM production, vendor selection, procurement logistics, and complete documentation. Progent’s IT outsourcing service also includes education for office productivity packages such as Microsoft Office XP.
Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create specialized line-of-business applications and eCommerce solutions that operate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting consultants can help you design reports that allow you to track your business more effectively, transforming uncooked data into valuable insights into your company and customers.
Even if your business has a small computer support staff and a limited technology budget, your information network can still have the same high availability and responsiveness that once needed a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-qualified and Cisco-certified IT consultants, the latest system management products for proactive monitoring and alerts, and cost-effective service programs such as a help desk call center to keep your vital network applications and hardware up and running. Progent's 24x7 Network Management Services include remote system monitoring, server monitoring, and application monitoring to cut service expenses, resolve problems quickly, and prepare for issues before they impact system productivity. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive process management. Progent can help with Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to offer small company systems enterprise-class reliability, protection and performance.
VMware Server is a free virtualization product that runs on Linux and Windows 2000/2003 Servers. VMware Server allows companies to segment a physical server into multiple virtual servers and to start realizing the benefits of virtualization with little cost. VMware Server is a reliable yet simple to use product for companies new to server virtualization technology and is based on VMware’s field-proven platform. VMware Virtual Server is well suited for programmers, departments, and branch offices who wish to streamline application development, evaluate software in ready-to-run virtual environments, run outdated operating systems, and simplify server provisioning. Progent's skilled virtual server professionals can help you with VMware Server, VMware ESX Server, and VMware VirtualCenter so your business can benefit from VMware server consolidation.
Progent’s IT outsourcing services provide budget-friendly network support for mid-size organizations. Whether it involves planning network infrastructure, creating an in-house Help Desk or using an outside one, rolling out an updated email platform, monitoring your network, or creating a web-based business solution, outsourcing your network technical services can smooth out expenses and minimize uncertainties, allowing IT support budgets to increase in a more linear and manageable fashion than is possible by amassing a bulky, knowledgeable internal IT staff. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to build a secure and highly available network foundation for your vital Windows-based business software such as Office XP, Microsoft Office 2003, and Office 2000.
Maryland Small Business IT Outsourcing Services Consultants
If your organization does not require urgent online support but expects to need technical services with your network in the near future, you can save time and money and ensure that the right IT skill will be ready when you need it by contacting a Progent sales agent and signing up as a customer. For details, phone 800-993-9400 or send email to information@progent.com.
Contractor for High Availability Virtual Office Contract
Progent's business climate will make you a better consulting professional by enhancing your technical skills and increasing the satisfaction of your customers. Progent makes good on this promise by recruiting the top consulting talent for you to work with, providing a state-of-the-art network and communications infrastructure, running specialized application utilities to deliver the highest quality of service, and by streamlining our business structures for finding and retaining clients.
By using virtual server technology, companies are able to operate many virtual servers on a single physical server. Virtualization technology allows businesses to enjoy all the benefits of server isolation, but without the expense that goes with purchasing extra server hardware. Other useful server management options are network monitoring software, Windows Server Update Services, and remote system management cards. Progent's certified server management experts can help you with all areas of server virtualization and administration to allow your business to cut costs and conserve time.
Progent is among the most expert network consulting companies in the San Francisco Bay Area for creating email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size businesses get the full advantages of Exchange 2000 for typical situations including updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 support.
Progent’s Cisco-certified technology consultants provide experienced PIX Firewall consulting services encompassing architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector threat security, and safe access services. Ranging from compact, easy-to-install desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls offer a healthy combination of security, speed and availability for business networks of all sizes. PIX firewalls are build around a hardened, specially designed operating system, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including powerful application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPSec VPN connectivity, intelligent access services, and extensive administrative solutions. Progent’s Cisco consultants can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's Microsoft-certified consultants can show you how to evaluate the business case for deploying Microsoft SharePoint Server 2007, advise you on the appropriate version of SharePoint for your application, offer setup and integration services, assist you to install Microsoft SQL Server as a back-end DBM, optimize your network integrity, integrate your off-the-shelf and customized application programs to work with SharePoint Portal Server 2007, develop a company-wide security strategy that encompasses portal solutions, and provide troubleshooting and Help Desk services.
