For business computer networks located anywhere in the state of Louisiana, Progent's Microsoft and Cisco authorized technical team members can provide phone support and troubleshooting to resolve your computer system issues quickly and cost effectively. Progent has acquired world-class skills, advanced software utilities, and support knowledge bases to diagnose and repair computer network problems without the cost and delays normally associated with in-person service visits.

If your Louisiana company is situated outside of the larger metropolitan areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your local computer network support options may be limited in skills, or not available during an emergency. This results in a office network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of expert network professionals average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a varied range of clients. This means you get not only the technical know how needed for the task, but a professional with proven methods for applying those skills to assist with affordable network solutions.

NetApp SAN Storage Solutions
Progent offers enterprise customers remote or on-premises NetApp SAN consulting services for NetApp's complete line of SAN storage software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN solutions supported by Progent include system dsign, cloud integration, virtualization, migrations, transparent updates, storage management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to assist you to resolve issues with NetApp SAN storage environments efficiently following industry best practices.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help you plan, deploy, administer and repair VMware vSphere-powered virtualization solution for on-premises networks, cloud environments, or hybrid deployments. Progent's VMware vSphere consulting team can provide advanced expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, fault tolerance, and application mobility.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progent offers easy, immediate, and affordable access to Registered Cisco CCIE support professionals. Cisco Certified Internetwork Experts are highly-qualified network experts who earn this top-level certification only as a result of strenuous examination by Cisco. CCIEs can resolve even the most complex issues associated with network planning, deployment, troubleshooting, and support. Progentís CCIE consultants cooperate closely with Cisco in-house staff in analyzing problems with Cisco's IOS software and devising fixes or acquiring patches to correct problems. Progent can provide fast access to a CCIE by phone so that you are able to get instant help for complex network problems that are impacting worker productivity but are outside the expertise of your usual IT service providers.

Simple Sign-on and Pricing Structure
Progent's simplified per-minute billing model requires no complicated contracts, retainers or hidden charges. Many other companies have minimum billable time or other extra charges that increase support costs. For remote support during normal working hours, you only pay for the time spent resolving your issue. If it only requires ten minutes to resolve your issue, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are charged exclusively for the time when Progent's team member is actually onsite solving your problems. Just Progent's competitive per-minute rate. For urgent same-day on-site service calls, you may be charged for our expertís travel time, but never an increased emergency rate. Because Progent maintains a large pool of expert consultants located throughout the entire San Francisco Bay Area service territory, an available expert is usually near to help. Progent can in addition dispatch onsite technical support to the majority of zip codes in the U.S. within one business day of answering a support call. Progent's online technical support team has provided help to small businesses in every state in the U.S (See Progent's nationwide testimonials.)

Exchange Server 2016 Upgrade Services
Progent's certified MS Exchange 2016 Server migration consultants can help your business in any and all phases of your upgrade to Exchange 2016 such as planning high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; specifying storage capacity required for your VMs, mailbox databases and logs; setting up HLB for fault-tolerant client access services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so all potential issues can be addressed before they can impact productivity. Read about the entire ProSight family of affordable managed services for small and mid-size businesses.

Microsoft Project Server Expertise
Progent's Microsoft Project Server and Project Online consultants can provide advanced online and onsite support services for Project Server and for Microsoft platforms that integrate closely with Microsoft Project Server. Services offered by Progent include Microsoft Project Professional and Project Web App integration, SharePoint 2013 design and configuration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 management,Office Excel and Office 365 Excel development, and Office PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE engineers to help your company to optimize your infrastructure to support local, branch office, home-based, and mobile workers so that they can use Project Server to work together safely and efficiently. Progent's certified security engineers can assist you to define and police security policies that safeguard sensitive project data without disrupting the productive sharing of legitimate information.

Immediate Assistance for Urgent Issues
With Progentís urgent online computer support services, your company can receive instant assistance for issues that are causing network disruption. Online help eliminates the long wait and higher expense associated with in-person technical help. For typical IT management work, Progentís off-site support engineers can perform most jobs within a few minutes of a request, instead of forcing you to live with a problem for up to a day for on-site support to arrive.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified IP Voice experts offer Cisco UC540 consulting services to assist you to maintain your legacy UC500 VoIP gateway or design and carry out an efficient migration to a current IP telephony and voicemail system.

Security Vulnerability Evaluation for Small Businesses
Progent has put together two low-cost service packages designed to allow small businesses to receive an independent security evaluation from a qualified security engineer. With Progent's External Network Security Inventory Scan, a security engineer administers a comprehensive test of your IT infrastructure from outside your firewall to uncover possible weaknesses in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a system scan from an authorized computer inside your company firewall to uncover your exposure to inside attacks. Both security inventory services are set up and executed from a protected external location.

Consulting and Troubleshooting Services for System Center 2012 Operations Manager
Progent's Microsoft-certified SCOM 2012 consultants have over 10 years of experience designing, deploying, optimizing and fixing System Center Operations Manager solutions and offer companies of all sizes expert remote or on-premises consulting services for SCOM 2012. Progent can assist your company to design an architecture for SCOM 2012 servers that delivers the performance and resilience needed to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also assist you to install and set up SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can deliver fast remote or on-premises troubleshooting to help you to remediate serious issues detected by System Center 2012 Operations Manager. Progent also offers System Center 2016 Operations Manager consulting services to help you to upgrade cost-effectively from Operations Manager 2016 to SCOM 2016.

Microsoft SQL Server Software Development
Progent's SQL Server application developers can assist you to build and support applications that utilize the SQL Server RDBMS. Progent follows leading lifecycle management practices to build scalable, easy-to-manage SQL Server database applications and is able to team with a client's IT staff to deliver programs in a timely and affordable way. Progent for can assist you to build SQL Server applications by offering a wide array of consulting support services such as specification of features and scope, database modeling, ETL development, T-SQL programming, software configuration, storage management, performance tuning, backup and restoration strategies, clustering and virtualization, reusable schema, replication solutions, security, and fault tolerance.

Microsoft Active Directory Design and Integration Consulting
Progent's Microsoft-certified Active Directory consultants have deep experience troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, lost AD objects, removal of evaluation application configuration objects in on-line Active Directory environment, and fixing of unsuccessful installations of AD and AD-dependent software. Progent is also experienced in working with advanced Active Directory utilities like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest configuration techniques that address important areas including AD naming conventions, hierarchical structure, IT management model, use and structure of group policy objects, as well as security and auditing specifications. Progent can also anticipate the implications of alternate server and service configurations on functionality and speed. Progent can assist businesses to plan and implement deployments of Active Directory Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

System Center Data Protection Manager (SCDPM) Support
System Center 2016 Data Protection Manager (SCDPM 2016) offers small to medium-size businesses automatic backup and easy recovery functions for Microsoft environment. Data Protection Manager 2016 delivers application-sensitive backup for critical platforms such as SQL Server, Exchange Server and SharePoint, backs up Windows and Linux VMs, supports VMs hosted by Windows Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consulting experts can assist you to plan, deploy, manage, and troubleshoot a multi-site backup/recovery solution built around SCDPM 2016. Progent can help you to migrate from a previous version of Data Protection Manager or from a legacy system, and Progent can optimize your SCDPM 2016 environment for on local, hosted, cloud-based or hybrid deployments. Progent offers remote or onsite support and can deliver as-needed expertise to resolve challenging issues or deliver comprehensive project management support to make sure you complete your SCDPM 2016 deployment on schedule and on budget.

Barracuda Backup On-premises and Cloud Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup deployment can incorporate a custom-designed physical appliance manufactured by Barracuda or a software-based appliance with comparable functionality but which uses your own storage hardware. Barracuda Backup safeguards critical business data produced locally, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide array of consulting services to help you to design, configure, operate and repair a backup and disaster recovery solution based on Barracuda Backup. For more information, see Barracuda Backup and disaster recovery consultants.

Data Backup/Restore Consulting Services
Progent's backup and restore consultants can provide support for a wide array of products and services that deliver solutions for protecting Microsoft Windows, Mac, and Linux physical and virtual servers and workstations as well as laptops and handhelds. Progent supports leading data protection products by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability solutions. Progent also offers support for Acronis, Mozy, Retrospect for Macintosh, Apple Time Machine, Backup Exec, BackupAssist Software, CrashPlan PRO, and Oracle Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized businesses as an affordable and fully managed solution for secure backup and disaster recovery.

Contact a Progent Network Support Expert
To see how to contact a Progent computer consultant for remote or onsite expertise in , phone 1-800-993-9400 or go to Remote Computer Help.














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