for Business IT Networks: Remote Help and Troubleshooting
For office networks located within the state of Maine, Progent's Microsoft and Cisco qualified technical experts can deliver phone support and remote troubleshooting to resolve your network troubles fast and affordably. Progent has acquired top-notch skills, sophisticated tools, and support databases to diagnose and fix network problems while avoiding the cost and time delays normally associated with onsite service calls.
If your Maine organization is located beyond the larger urban areas such as Portland, Lewiston, or Bangor, your local computer support options may be limited in technical expertise, or unavailable during urgent situations. This results in a computer network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s group of expert network engineers average more than ten years of real-world IT industry experience, in the trenches of network support, performing a wide range of technical projects for a varied range of clients. This means you obtain not just the technical know how needed for the job, but a consultant with proven methods for applying those skills to provide affordable network solutions.
Best Practices by Expert Consultants
Many companies located far from areas with plentiful expert consultants resort to unqualified or inexperienced local consultants for critical computer network support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
Powerful Remote Access Utilities
Powerful remote access tools and experienced technicians and engineers combine to enable Progent to solve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical information, and extensive on-going education.
Immediate Help for Urgent Issues
With Progent’s remote support services, you can get immediate help for issues that are causing lost productivity without the lengthy wait for an on-site service engineer. For day-to-day administration work, Progent’s online support consultants can perform most jobs within minutes of a request, instead of forcing you to wait for hours or days.
World-class Cisco Support from Experienced CCIE-certified Engineers
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most capable experts for designing, architecting, configuring, setting up, and troubleshooting a wide range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for quickly creating multi-vendor solutions.
Broad and In-depth Experience with Business Networks
Progent’s team of 60+ computer network experts means clients benefit from the leverage of 800 years of cumulative experience and shared information base to resolve the most vexing system problems. Progent has the know-how to find solutions fast and deliver them affordably.
Custom Software
Progent can provide expert software designers and developers for developing custom business software in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reporting. Progent has extensive experience successfully developing both simple and complex application development projects for businesses of all sizes.
Macintosh Support Services
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows-based networks, and one-on-one training. For small business networks based exclusively on Macintosh OS X or for environments utilizing a mix of Macintosh, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, setting up and maintaining a network infrastructure that is stable, secure, fast and aligned with your business needs.
Experienced with a Wide Range of Small Business Networks
Progent’s expert certified engineers have provided IT support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world experience on what computer network solutions work and which ones don’t.
Sun Solaris Services
Progent offers your business access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Microsoft and UNIX-based environments.
Network Monitoring Services
Progent offers a range of Network Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your information system and identifies issues before they can disrupt your network.
Automated Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager so that your computer network support is proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your network free of stressful and costly service disruptions.
Expert Wireless Engineering and Support Services
Progent’s Wireless Consulting Services offer small companies a fast, affordable way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s long background both as an integrator and consumer of wireless network technology makes it possible to offer expert consulting support for a broad range of wireless network applications.
Progent’s Technical Response Center offers national remote troubleshooting for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-certified service professionals offer phone help and remote direct network connection to isolate and resolve technical problems quickly and affordably. The breadth of IT experience available from Progent's staff of nationwide support professionals allows Progent to escalate even the toughest network issues to qualified specialists as required.
Progent's disaster recovery support and business continuity consultants can help you create a disaster recovery plan to prepare for an IT system catastrophe. Progent can show you how to develop a complete disaster recovery strategy that includes periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, high-availability network solution that takes into account availability issues covering a wide range of infrastructure technologies and procedures.
Progent is a Registered Cisco Partner offering expert certified engineers available to help you to install or troubleshoot Cisco-powered network solutions. Being a Certified Partner for Cisco Systems, Progent offers the expertise of Progent's in-house CCIE-qualified professionals who have experience in planning, implementing and troubleshooting network solutions based on Cisco products. Since Progent is in addition a Microsoft Gold Partner and provides expert help for a broad range of business software, Progent can show you how to assist you to develop comprehensive IT solutions that optimize the strategic value of your information system. Cisco's industry-leading line of connectivity products supported by Progent includes PIX and ASA firewalls, protected high-bandwidth and integrated services routers, Aironet wireless access points, voice over IP phones and systems, Cisco Catalyst switches, as well as security and VPN products.
Progent can assist your business to design and implement an efficient migration from a Solaris-based IT environment to a network based on Microsoft Windows and suited for running Microsoft's popular office productivity products, commercial applications, and developer tools. Progent's Solaris, Windows and Cisco consultants and software development experts can assist you to guard your data and minimize productivity discontinuity by designing an effective transition strategy that preserves your existing assets in Solaris software and infrastructure. UNIX-to-Windows migration consulting expertise available from Progent include analysis of existing infrastructure, transition planning and validation, MS Exchange migration services, information and application software transition, and processor and media transition and consolidation.
Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity does away with large invoices for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.
Progent can help you prepare and implement a smooth migration to Microsoft Dynamics GP so that you retain your data, strengthen your security, modernize your management reporting, take complete advantage of Microsoft Office support, and reduce productivity interruption by creating and executing a smart migration strategy. Progent can also help educate new Microsoft Dynamics GP 10.0 users so you don't waste productivity. Progent can enhance your financial reports and management analytics by offering Crystal Reports consulting, FRx programming, and Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to create custom business applications and eCommerce programs that integrate seamlessly with Microsoft Dynamics GP 10.0.
Progent's Check Point experts can show you how to choose and deploy Check Point Firewall utilities and hardware powered by Check Point Software's security platform to provide an affordable and effective security defense for your corporate network. Progent can also help you integrate other Check Point products such as Check Point ZoneAlarm and Check Point FireWall with security products from other vendors and provide a central stop for on-going technical support, maintenance, training, and consulting expertise.
Small to mid-sized companies can now enjoy all the benefits of Microsoft Operations Manager and also have fast access to Progent’s Microsoft and Cisco qualified network support experts. With Progent's economically priced IT support packages, mid-size organizations can choose a basic MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports MOM 2005 and MOM 2000 to offer small company networks enterprise-class availability, protection and productivity.
Progent's certified Microsoft Windows 2000 consulting staff can show you how to enhance the functionality of your existing Windows 2000 Servers and can streamline network administration, offer technical support and troubleshooting, and enhance security. Progent can also help you create, justify, and execute a strategy to upgrade from Windows Server 2K to Microsoft Windows Server 2003. Progent is expert in setting up test programs to reduce the technical risk associated with moving to Windows 2003 Server by uncovering potential hardware and software compatibility issues.
Progent's Solaris platform consulting services offer small and mid-size companies and software developers support for administering and maintaining Solaris environments that operate with Microsoft-powered technology. Progent can give your organization access to Sun Solaris consultants, consulting professionals qualified by Microsoft and Cisco, and security experts with CISA certification. This broad array of expertise offers you an easy single consulting firm to help you build and maintain a secure and robust mixed-platform connectivity and communications solution that allows Solaris and Microsoft coexistence by integrating Microsoft Windows with popular versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux variations including RedHat, SUSE Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Even if your company has a small computer services staff and a modest IT budget, your information network can still have the same high reliability and responsiveness that once required a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-qualified and Cisco-qualified network professionals, the most recent system management software for proactive monitoring and alerts, and cost-effective support packages such as a help desk service to keep your vital network applications and servers up and running. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and application monitoring to reduce support expenses, resolve trouble spots quickly, and prepare for problems before they degrade system productivity. Progent is expert at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver complete event management. Progent supports MOM 2000 and Microsoft Operations Manager 2005 to give small business networks enterprise-class reliability, protection and performance.
Progent's Juniper Networks consultants can show you how to configure and manage Juniper Firewalls and Juniper IPSec VPN appliances and NetScreen Security Manager utilities for Netscreen Firewalls. In addition to providing configuration services for
Juniper Firewalls and VPN technology, Progent's CISSP qualified security experts and CISM qualified consultants can show you how to create a comprehensive security plan and design protection into your business operations.
Progent’s experienced Cisco network security consulting professionals provide high-level PIX and ASA Firewall consulting support including infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack protection, and safe access services. Ranging from economical, easy-to-install desktop devices for small and home businesses to modular gigabit products, Cisco PIX Firewall and ASA Firewalls offer advanced security, high throughput, and high availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform,minimizing common OS-specific security gaps. PIX firewalls provide a variety of seamless protection and networking services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and mobile access IPSec VPN connectivity, smart networking services, and comprehensive management solutions. The Cisco ASA 5500 Series of Firewalls utilize engineering developed for security appliances from the Cisco PIX 500 Series. Progent’s IT security experts can help you select and deploy any PIX 500 or ASA 5500 Series security appliances including the Cisco PIX 501 Firewall, the PIX 525, and the Cisco ASA 5520 Adaptive Security Appliance.
If you want to revamp your corporate web site, build internal webs for purposes such as human resources or worker training, design a powerful web presence for a new venture, or write enterprise-class, data-driven custom web applications, Progent can supply skilled and proven web developers. Progent's consultants can also show you how to design and maintain a secure, robust server and communications network, including remote and wireless connectivity, to run your web tools.
