For small office network systems located within the state of Maine, Progent's Microsoft and Cisco authorized professionals can provide phone assistance and remote troubleshooting to solve your network troubles fast and affordably. Progent has acquired enterprise-class expertise, advanced software tools, and support knowledge bases to diagnose and repair computer network problems without the cost and delays associated with in-person technical service dispatches.

If your Maine company is situated outside of the larger urban areas such as Portland, Lewiston, or Bangor, your local computer support options may be limited in technical expertise, or not available during an emergency. This results in a computer network that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progentís team of seasoned network consultants average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a diverse range of customers. This means you obtain not only the technical know how needed for the task, but a professional with field proven methods for applying those skills to deliver affordable network solutions.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery (DR) between sites that are as far as 185 miles away from one another. Progent offers the skills of a NetApp MetroCluster consultant who can help you to plan, deploy, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that aligns with your functional requirements and IT budget. Progent can ensure you follow best practices for configuring your MetroCluster environment by delivering help with tasks such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery system to show adherence with information assurance standards and regulatory requirements.

High-level Project Management Experts
For advanced project management assistance, Progent offers the services of senior information technology professionals with years of background as technology project managers for application development, information technology deployment, and process re-engineering working with organizations from Big 4 firms to dot-com startups to government agencies. These high-level project managers offer advanced management skills to assist enterprise customers to adhere to best practices to ensure that development or deployment projects are completed on time and on budget.

Planning Consulting Support for SharePoint Server 2013
Progent has been providing SharePoint support since the initial product was released over a a dozen years, and Progent has the breadth and depth of technical knowledge to help businesses of all sizes to design and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that bring substantial business benefit to your information network. Progent's Microsoft-certified consulting team can assist your company to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from another collaboration environment; determine whether an on-premises, Cloud-based or hybrid configuration is most sensible for your company; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide full project management support or can help in individual tasks associated with your SharePoint 2013 deployment.

World-class Cisco Help from Expert CCIE-certified Engineers
Progent offers convenient, quick, and affordable access to Cisco CCIE Certified consultants. CCIEs are highly-qualified network experts who are awarded this prestigious classification only through intense testing by Cisco. CCIEs are able to resolve the most complicated issues associated with network architecture, setup, troubleshooting, and service. Progentís CCIE consultants cooperate intimately with Cisco engineers in identifying problems with Cisco's IOS software and devising fixes or acquiring software updates to correct problems. Progent offers quick access to a CCIE by telephone so that you are able to receive immediate assistance for complex network problems that are impacting worker productivity but are outside the expertise of your local network service providers.

PC Desktop Consulting and Support Services
Progent offers a wide range of cost-effective support services to help you business to install, integrate, troubleshoot, and manage workstations and laptops based on Windows, Apple macOS and OS X, or popular editions of Linux. Progent's desktop PC consulting services include Windows 10 planning and migration assistance, Microsoft Windows 8.1 consulting expertise, Windows 7 support, Microsoft Office and Office 365 integration, and 64-bit processing expertise.

Eliminate Dependence on an Individual Freelance Consultant
By building a partnership with a full-service computer consulting and support organization like Progent rather than with a freelance consultant, you are ensured timely availability of experienced professionals when you require them. You no longer have to be concerned that sickness, training, time off, or conflicting priorities with different customers will cause you to be without support when you have an emergency.

Online Support for Microsoft and Cisco-based Network Environments
Progentís Technical Response Center provides world-class online technical support for Microsoft Windows and Cisco-based environments Nationwide. Progent's certified engineers have the expertise to help you to troubleshoot and resolve tough network problems quickly and cost effectively. The breadth of information technology expertise offered by Progent's staff of engineers allows them to escalate even the most difficult problems to the right subject matter experts as necessary. Whether you require one-time phone support and online troubleshooting or ongoing availability of a Helpdesk Technical Response Center, Progent's consultants can provide your company with enterprise-level expertise without the cost and administrative overhead of maintaining a large in-house IT group.

Citrix Virtual Windows Desktop Consulting
Progent's Citrix-certified virtual desktop experts can help your business to plan, install, manage, and support a virtualized Windows desktop and application delivery solution by offering Citrix XenDesktop consulting and XenApp support. Progent's Cisco CCIE network engineers can help you optimize your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter support experts can assist you to manage and support an off-site datacenter that features high availability, enhanced security, and rapid disaster recovery. Progent's Citrix technology experts can also help you manage and support other virtualization products from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.

Consulting Expertise for System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network monitoring and management tools and is intended to offer a unified solution for configuring and administering virtualized fabric and services across hybrid environments that can incorporate private clouds and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of any size with all facets of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to upgrade smoothly from legacy releases of VMM, design workflows for building and deploying VMs and hosts, implement high-availability compute and storage clusters, integrate your private cloud resources with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and assist you to evaluate the potential advantages of new capabilities like Storage Spaces Direct and Host Guardian Service. Progent's hypervisor professionals offer advanced Hyper-V consulting and VMware ESXi support.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology consultants offer advanced remote and onsite support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that run the gamut from small companies and campus LANs to giant data centers and public clouds. Progent can help you to implement Cisco's rapidly improving switch solutions to achieve the performance, expandability, uptime, virtualization, security and manageability required for your business. For information about Progent's consulting services for Cisco's extensive portfolio of Catalyst switches, refer to Catalyst switch support. To learn about Progent's support for Cisco's Nexus line of data center switches, see Nexus switch consulting and troubleshooting services. To learn about Progent's support services for Meraki switches, see Meraki switches consulting services.

Cisco IOS software Update Consulting
If your network incorporates Cisco appliances, you may be using an outdated release of IOS, the control software used in almost all Cisco router and the latest Cisco switches. Cisco frequently publishes updates to IOS to correct problems, shore up security weaknesses, or improve features. However, upgrading IOS and other Cisco control software can be tricky, depending on your Cisco device and your network infrastructure. As an example, there may be limitations of internal Flash storage that could cause a new software version to execute incorrectly. Progent's Cisco CCIE-certified consultants offer a wide variety of services related to upgrading Cisco IOS software or any Cisco OS like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent's consultants can perform version audits of your router software, propose sensible updates, provision Cisco appliances, copy software images, activate and verify your Cisco software, tune throughput, troubleshoot issues, and teach your network support managers how to utilize any important new functions.

Cisco ASA and PIX Firewall and Firepower Services Expertise
The latest generation of ASA 5500-X Family of firewalls with Firepower Services deliver significantly more value than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to manage your current PIX or ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises help with ASA 5500-X firewalls with Firepower Services and can help your business to design, integrate, tune, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

Progent's Consulting and Development Support for Microsoft SQL Server 2014
Microsoft SQL Server 2014 includes significant improvements in critical areas including performance, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that operates transparently across all types of applications including OLTP, data warehousing, and data analytics. Progent's Microsoft SQL Server 2014 consulting team can deliver cost-effective online and on-premises services including planning, configuration, management, troubleshooting, and application development services to enable organizations of all sizes to achieve fast return from their SQL Server 2014 investment. In case your organization is currently using Microsoft SQL Server 2014, Progent can assist you to carry out a smooth migration to SQL Server 2016.

Microsoft System Center 2016 Integration
Microsoft System Center 2016 provides important enhancements in the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; unified management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

Dynamics GP (formerly Great Plains) Support
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that enhances cloud integration, supports the most popular smart phones and tablets, allows single sign-on with Microsoft Azure AD, and tightens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants have the depth and breadth of technical skills and experience to address the critical technical and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to perform a smooth migration that will optimize the business value of your investment in this mission-critical platform.

Get in Touch with a Progent Computer Support Expert
To see how to contact a Progent computer support expert for online or onsite support in , phone 1-800-993-9400 or visit Remote Network Help.














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