For small office computer networks located throughout the state of Maine, Progent's Microsoft qualified technical team members can provide phone help and remote troubleshooting to fix your network problems fast and affordably. Progent has developed enterprise-class expertise, advanced software tools, and support databases to identify and resolve network problems without the expense and time delays associated with in-person service dispatches.

If your Maine small business is situated beyond the larger metro areas such as Portland, Lewiston, or Bangor, your nearby network systems support choices may be limited in expertise, or unavailable during an emergency. This results in a network that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progentís team of field proven network consultants average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical tasks for a varied range of clients. This means you get not only the technical skills needed for the job, but an expert with demonstrated methods for applying that expertise to deliver cost effective network solutions.

ProSight IT Asset Management for Network Infrastructure Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn about Progent's ProSight suite of managed services for small and mid-size organizations.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization design, configure, administer and troubleshoot VMware vSphere-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid systems. Progent's VMware vSphere consultants offer advanced knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can help you to configure Progent's ProSight Email Guard Security Gateway to enforce specified content policies for monitoring the content of outbound email messages and attachments and blocking the transmission of sensitive or inappropriate information or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help avoid reputation loss and keep in compliance with industry privacy standards and government mandates like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Learn more about the complete ProSight line of low-cost network monitoring and management services for small businesses.

Assistance with Choosing an ISP and a Service Package
Progent can provide the affordable services of remote Internet connectivity consultants to help your organization to assess or enhance your Internet services so your Internet connectivity solution matches your business needs. Services provided by Progent include assessment of your current bandwidth utilization, carrier and plan comparison and ordering, network provisioning, and managing a smooth move to a different ISP and/or service plan. Network provisioning can include optimizing existing routers and configuring new ones, implementing firewalls, and upgrading fault-tolerant BGP architectures. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

The Progent Test and Design Lab at the Herakles/QTS Colocation Center
The Progent Test and Training Lab located at the QTS Colocation Center in Sacramento includes a variety of advanced servers and network equipment intended to be utilized remotely or on site to facilitate system testing, evaluations, capacity testing, troubleshooting, business continuity planning, education, and other purposes to help Progent's clients succeed with large-scale projects.

Part-time Chief Information Officer Support Services
Progent can provide companies with an information management professional who can function as a temporary or part-time Chief Information Officer. This veteran technology officer can offer strategic direction to assist your company to integrate appropriate technology to improve business processes so they align better with your business goals. Your business can create and implement a well conceived IT strategy without incurring the expense of a full-time senior IT executive. Key services Progent's part-time CIO can perform include strategic planning, rationalizing IT budgets, building models for ROI, reengineering business processes, reviewing contracts with vendors, establishing security and compliance policies, monitoring service level agreements, streamlining data center administration, computer desktop support solutions, software revision tracking, and disaster recovery preparedness.

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers online or onsite access to a Cisco Certified Internetwork Expert (CCIE) engineer to help your business to plan, install, administer and troubleshoot converged communications environments built on Cisco Unified Communication products in a local, distributed, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have extensive experience assisting companies of all sizes to create collaboration solutions by delivering services such as Cisco Unified Communications Manager and Cisco CallManager system design and deployment, VoIP phones configuration, and wireless VoIP phone deployment. Progent can assist you with Cisco's extensive portfolio of Unified Communications applications like Cisco Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center, and Unified Mobility.

Microsoft Exchange 2013 Upgrade Support
Progent can provide comprehensive Microsoft Exchange Server 2013 migration support such as ROI evaluation, outsourced or co-sourced project management, site readiness preparation, specification of all new software licenses and equipment required, setting up your Active Directory (AD) forest and domains for optimal operation with your Exchange 2013 environment, configuring Database Availability Groups that provide HA and resilience to your mailbox servers, system verification at a client's site or at Progent's testing facility, managing transitional coexistence of Exchange Server 2013 and older versions of Exchange, implementation of the new Exchange environment, decommissioning the previous system, and training for client's IT staff and users.

Progent's Consulting and Development Services for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can broaden their reach, reduce their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and get to market quickly.

Comprehensive Consulting and Support Services for Systems at Colocation Sites
There are hundreds of enterprise-level data center colocation sites in the San Francisco Bay Area and larger metropolitan areas throughout the U.S., and Progent's colocation center expert consultants can improve your network's reliability and performance by helping you choose a colocation site that addresses the specific needs of your company such as geographic location, space, connectivity, affordability, and value-added features and services. Progentís colocation center support services are designed for businesses with hardware housed at colocation hosting sites and in need of timely in-person help at the colo facility plus remote help from Microsoft and Cisco certified experts. Progent offers a variety of collocation center consulting services including network architecture evaluation, Windows and Linux server integration and support, tech support for server and telecommunications networking, development and deployment of fault tolerant systems, architecting and implementing layered security defenses, firewall integration and support, configuring load balancing solutions, and planning high-availability server cluster systems.

Talk to a Progent Network Support Expert
To see how to get in touch with a Progent network support expert for remote or on-premises expertise in , call 1-800-993-9400 or visit Remote Network Support.

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