Maine Network Consultants

If your Maine small business is located beyond the larger metro areas such as Portland, Lewiston, or Bangor, your nearby network systems support options may be limited in technical expertise, or not available during an emergency. This results in a office network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progent’s group of expert network professionals average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a wide range of technical projects for a varied range of clients. This means you get not just the technical competency needed for the job, but a professional with field proven methods for applying that expertise to assist with cost effective network solutions.

Remote Network Administration and Support
Online support tools and techniques have evolved far enough that there is seldom a requirement for hands-on access to servers to provide effective support service. Online network administration and support services available from Progent include server installations or upgrades, system diagnostics, disaster recovery, plus mass storage and network appliance configuration. In cases that call for in person technical help, Progent can dispatch a service professional to any state and most zip codes in the U.S. within 24 hours.

Sophisticated Remote Access Utilities
Sophisticated remote access utilities and experienced technicians and engineers combine to enable Progent to resolve most computer network problems quickly and economically. Progent is a pioneer in remote troubleshooting and network monitoring, and as a Microsoft Gold Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical information, and on-going training.

Applications Consulting
Progent's Experts Team provides consulting expertise in specific software applications. By representing a one-stop source for IT generalists and specialists, Progent can customize quick, cost-effective and complete IT solutions that fit the individual needs of your business. Application expertise offered by Progent include ERP, MRP and financial software consulting plus consulting and customized training services for Project, Microsoft Excel and Microsoft Word.

In-depth with in Microsoft's Leading Server Platforms
Progent provides in-depth expertise in Microsoft’s popular server systems. Progent offers Microsoft Windows Server 2008 help, Windows 2003 professional help, Windows 2000 Server engineering services, Exchange 2007 Server consulting services, Exchange 2003 Server help, and Microsoft SQL Server 2008 assistance.

Eliminate Reliance on Freelance Consultants
By creating a partnership with a full-service network consulting and support company such as Progent rather than with a freelance consultant, your company is ensured fast availability of capable professionals whenever you require them. You do not have to be concerned that sickness, training, time off, or conflicting priorities with different customers will leave you with no help when you have a crisis.

Full Array of Security Services
Progent's CISM, GIAC, and CISA certified security consultants can assist your company to perform comprehensive security audits, recover quickly from attacks, configure firewalls, configure secure mechanisms for off-site and mobile access, deploy advanced software for defense against viruses, spam, and directory harvest attacks, and craft a corporate-wide security strategy built around 24x7 automated network monitoring.

Best Practices Followed by Seasoned Consultants
Many companies situated far from cities with plentiful network engineers resort to less qualified or unseasoned local consultants for vital network support. This can result in a network that is unstable or unproductive. Progent’s team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, in the trenches of IT support, performing a wide array of technical tasks for a broad mix of customers. This means that with Progent you receive not just high-level computer network skills, but a consultant who follows computer industry best practices in using that knowledge to resolve real-world business system issues successfully and in a repeatable fashion.

Broad and In-depth Experience with Office Networks
Progent’s team of over 100 networking experts means clients can take advantage of the leverage of over a thousand years of combined experience and collective information to fix the most vexing IT issues. Progent’s certified information technology consultants possess the experience to come up with solutions fast and deliver them cost effectively.

PC Desktop Consulting and Support Services
Progent's desktop support staff can help you to set up PCs, notebooks, or handheld communicators as needed or help your business to plan and carry out a large-scale migration to a current version of an operating system or an updated release of an important end-user application. Progent's Microsoft-certified desktop consultants can configure titles from the Office suite of end-user products or Microsoft Dynamics accounting and CRM products on your workstations so they integrate productively with all Microsoft applications, software from third-party publishers, SQL databases, and line-of-business solutions network-wide. For example, Progent can configure Microsoft Outlook on a workstation or laptop to align with both the usage profile of the user and the protection requirements of your business. Progent can also provide on-line and in-person troubleshooting services for workstations.

One-stop Shopping for Comprehensive Network Support Services
Progent can act as a single solution for most IT support needs for small organizations. While focused on supporting products from Microsoft and Cisco, Progent engineers regularly install, integrate, and troubleshoot technologies from leading hardware and software vendors such as Check Point Software, WatchGuard, Juniper, and SonicWALL. Progent also provides Apple Mac expertise and Linux technical help.

Remote Server Monitoring with System Center Operations Manager
Progent provides a selection of network maintenance packages built on Microsoft System Center Operations Manager. Progent's automated, 24x7 server monitoring makes your computer network management proactive rather than crisis-based. By identifying emerging issues before they cause system downtime, Progent's server monitoring can keep your network environment free of stressful and expensive service interruptions.

Team Approach to Service and Problem Escalation
Information networks have become increasingly complex. At the same time, typical small office computer networks include software and hardware from many different vendors. This makes network integration and maintenance increasingly difficult. It is unfeasible for even the most talented individual to have in-depth familiarity in all areas of information technology, or broad practical experience in the thousands of hardware and software brands, models, and updates that small companies incorporate in their IT networks. Progent follows a collaborative approach to computer support and depends on application experts to bring high-level knowledge when needed to solve complex technical issues efficiently, at the least expense to your company.

Mac OS X Consulting
Progent's Apple Macintosh support professionals can provide Apple Mac users an assortment of technical services such as desktop support, help with Apple Mac applications, security and accessibility expertise, incorporation with Windows-based environments, and one-on-one education. For small business systems based exclusively on Apple Mac OS X or for networks incorporating a mix of Macintosh, Linux, and Windows powered servers and workstations, Progent has the background and depth to deal with the complexity of architecting, setting up and managing a network infrastructure that is reliable, safe, efficient, and supportive of your business objectives.

Virtual Server Consulting
Progent's IT management consultants have experience with advanced virtual server technologies and can provide Windows Server 2008 Virtual Server support, VMware Virtual Server help, and Microsoft Virtual Server 2005 help. Progent's experts can assist you to design your IT environment to take complete advantage of virtual server technology, assist you to deploy and integrate virtual servers to maximize performance, reliability and maintainability while lowering costs, recommend and validate network continuity plans that minimize downtime after catastrophic interruption of your network operations, and provide ongoing maintenance, repair, and engineering services as your company expands and technology advances.