Maine UNIX Consulting Instant Remote Access to a UNIX, Linux, Solaris, or OS X Troubleshooter
If your business information network is in Maine you can now get quick remote help from a UNIX or CCIE-certified professional to resolve urgent problems involving your IT network. Progent retains one of the largest teams of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified support professionals available by phone of any nationwide service firm in the United States. Rates are reasonable, billing is by the minute, engagement is quick, and service is unbeatable.
In case your Maine company is some distance from larger metropolitan neighborhoods such as Portland, Lewiston, or Bangor, access to UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified engineers is often problematic when you have a crisis. This can cause lost income for your business, upset customers, idle workers, and distracted management. By utilizing Progent, you have access to a certified professional who can offer help whenever you require it to get your information system running.
Since Progent charges for remote help per minute, your business owes just for support received. Progent asks for no startup surcharge. Many online consulting companies demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity and simple billing model avoid big bills for fast fixes.
If your Maine company requires urgent phone-based assistance, find out how to contact Progent's UNIX/Linux, Solaris, Mac, or CISCO CCIE experts by going to Progent's nationwide online support, telephoning 1-800-993-9400, or e-mailing information@progent.com.
Why is Progent's Online Technical Support Program Special?
Progent's experienced team of remote support professionals has a broad set of in-depth computer skills. This allows Progent's remote service experts to resolve the most complex technical problems more quickly than is feasible with ordinary independent support organizations or with the internal IT resources usually available to small businesses. Progent has provided phone-based services to clients in every state in America and has refined the technology and experience to fix problems efficiently in many different network environments that feature mixtures of UNIX/Linux, Sun Solaris, Apple Mac, Microsoft, and Cisco products.
Progent's UNIX/Linux, Solaris, Mac OS X, and CISCO CCIE engineers have earned advanced credentials such as Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Progent's online support engineers also have a number of key Cisco Systems certifications which include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
In order to help companies that maintain networks incorporating a mix of UNIX/Linux and Microsoft technology, Progent's online support group can provide the expertise of support specialists have earned prestigious Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). For delivering company-wide security expertise, Progent offers phone-based support from professionals who have earned major security certifications such as Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants. The range of Progent's expertise combined with Progent's group approach to repairing network problems allows service escalation, if appropriate, to specialists with sufficient competence to deal with particularly tough problems. This accelerates remediation of emergency network problems, avoids system disruption, and reduces maintenance invoices.
For companies in the state of Maine, Progent allows fast access to an online UNIX/Linux, Sun Solaris, Apple Mac consultant for urgent assistance to troubleshoot information system problems that are hurting business productivity but are not within the comfort zone of your ordinary computer service resources. Progent's UNIX/Linux, Solaris, Mac OS X, and CCIE-certified engineers can connect to your computer environment via the latest remote support utilities in order to deliver quick and economical analysis and repair of critical network problems.
Services Progent's Online Consulting Specialists Can Provide Your Maine Business
Progent's network consultants can provide advanced assistance for a comprehensive set of UNIX/Linux, Cisco Systems, and Microsoft Windows products and technologies such as:
Online Troubleshooting and Consulting for UNIX, Linux, Sun Solaris, and Apple Mac Environments
Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based technical service staff can help Maine small businesses to maintain a comprehensive array of information products and technologies including system infrastructure, email support, security consulting for computer systems and company processes, Microsoft Windows coexistence with UNIX, Linux, Solaris, or Mac OS X systems, VMware options for server consolidation and centralized management, and migration from orphaned systems to current environments based on newer versions of UNIX, Linux, Sun Solaris, Apple Mac OS X, or Windows.
Cisco Systems Network Infrastructure and Security Products
Progent leads the computer support industry for providing fast and economical access to Cisco CCIEs. Cisco-certified CCIEs are high-level network consultants who earn this rare credential by completing strenuous testing given by Cisco Systems. Most Cisco CCIEs are employed by large enterprises or national Internet service providers, and consequently their help is not conveniently accessible to the general public.
Progent is one of the only network service providers that makes sure that Cisco CCIEs stay available to support small and medium sized companies. Also, Progent can provide convenient contact with a CCIE via phone so your company can get timely help for complex network problems that are hurting your productivity but are not within the scope of your ordinary IT maintenance resources. Progent's CCIE support experts can connect to your network via state-of-the-art on-line troubleshooting tools to perform quick and affordable diagnosis and repair of serious network anomalies.
Gold Certified Partner for Online Consulting for Microsoft Windows
Progent's Microsoft-qualified consultants offer phone-based computer support and information system help for all Microsoft server and application technology. Designated a Microsoft Gold Certified Partner, Progent can offer your business the services of consulting engineers who can assist to install, troubleshoot and administer every Microsoft Server such as Microsoft Windows 2003 Server, SQL Server, ISA Server, Microsoft BizTalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft Virtual Server 2005, Project Server, and Microsoft Operations Manager 2007 and MOM 2005. To read more on Progent's services for Microsoft servers, refer to Microsoft Servers Professional Services.
CISM, CISSP and ISSAP Qualified System Security Professionals
Progent provides you contact with qualified CISA and CISM security engineers who offer a variety of security solutions that can strengthen the resistance of your UNIX, Linux, Solaris, or Mac OS X environment against attacks or assist your business to recuperate fast from a penetration. Security solutions provided Progent include: comprehensive security analysis using platforms such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds and Hydra; rapid recovery from malicious attacks; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your messaging system from viruses, spam, and directory harvest attacks; and offering continual network monitoring. For more concerning Progent's security support for small companies, go to Progent's Engineering Services for Network Security.
Applications Support: Education, Custom Development, Troubleshooting
Progent's Apple Mac experts can promote the creative aspect of Macintosh computing by providing help services and training in imaging, audio, and video. Progent's support professionals offer help in a variety of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production facility.
Progent's Application Experts Group can supply in-depth engineering support and education in special application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft applications such as CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. For more about Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.
Help Desk Service and Outsourcing
Progent provides three programs for Help Desk assistance including UNIX, Linux, Sun Solaris, Apple Mac, Cisco Systems and Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Operations Consulting and Staffing.
Progent's Help Desk Call Center Outsourcing Services are intended primarily for small businesses who need the timely accessibility of an affordable Help Desk with effective phone support and the ability to escalate problems, but who have limited budgets and internal support resources. Progent’s Virtual Help Desk is a transparent supplement to your current Call Center team. Progent can act as a main Help Desk Call Center for your organization, represent an escalation alternative for tough network problems, or be ready in overflow instances when your ordinary service providers are swamped. Progent's Help Desk Consulting Services can aid you in establishing an efficient new Help Desk or improving your existing one, evaluating or programming Call Center application software to meet the particular requirements of your business, or adding supplemental staff to work online with your internal Help Desk Call Center resources to handle high-demand scenarios like system upgrades.
Progent is a Microsoft Gold Partner plus a certified Cisco Partner and Progent's Call Center team of seasoned UNIX, Linux, Sun Solaris, Apple Mac, Cisco and Microsoft experts are ready to give your customers easy access to a reliable support resource with extensive background in telephone-based help and online repair service for small business information systems. Progent's concentration is on giving the Help Desk a positive image as a key contributor to business success, and Progent's goal is to resolve and not simply document problems. To read more about Progent's Call Center service and outsourcing, see Progent's Help Desk Services.
Progent's Remote Support Tools
Progent has deployed a set of optimized technologies, refined over years of use, dedicated to allowing the highest standard of efficiency for delivering online technical help and repair for small company IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN remote connectivity allows the consultants of Progent's remote service group to link to your network remotely without compromising network security.
Progent's powerful customer support reporting application keeps thorough records for all service provided to Progent's customers. Every active Progent team engineer has access to the specifics of support rendered to each customer by any team engineer. This history of problems and fixes is organized as an easily searchable internal knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's certifications with major industry leaders such as Cisco and Microsoft make available other extensive technical support databases and to vendors' internal technical staff that enable Progent's online service experts to come up with the optimal resolutions promptly.
Talk to a UNIX/Linux or Cisco Systems Network Assistance Expert Immediately
To find out how to ask a UNIX, Linux, Sun Solaris, Apple Mac engineer or a Cisco certified CCIE for emergency phone-based professional support in Maine, call 1-800-993-9400 or visit Urgent Remote Network Help.
Progent's Microsoft certified consultants can help you design and implement an efficient in-place Exchange Server 2007 migration plan that minimizes network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multi-server or multi-site upgrades, Progent has the experience to complete your project quickly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 that are in keeping with your business needs.
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation transmitted by each consultant to every customer. The practice of documenting and organizing service activity allows more efficient support and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Progent's Microsoft-certified Systems Management Server consulting professionals have extensive experience helping small and mid-size businesses save time and money by deploying SMS 2003 to manage configuration and change tasks. Progent can show you how to install Systems Management Server 2003 to minimize change and configuration management expenses, improve system security, maximize output by keeping software current, ensure compliance with software licenses, and record software usage patterns to help you make informed purchasing decisions. Progent can show you how to profit from SMS 2003's cost-saving capabilities for automated software installation and application deployment, security update control, asset management, and software and hardware inventory control. Progent's expertise with remote support can further leverage the financial advantages of Microsoft SMS 2003 and Progent's CISSP-certified engineers and CISM-certified security professionals can show you how to develop a comprehensive security strategy that incorporates the cutting-edge security functions of SMS 2003. Progent also offers world-class consulting for Microsoft Operations Manager (MOM), which is a key component of Microsoft's System Center 2005 platform for automated information system management.
Progent’s Cisco-qualified network consultants offer help for Cisco routers that includes integration and support services plus expert Cisco IOS software help. Progent's services for Cisco routers include support for redundancy, automatic failover, and redundant power for better fault tolerance and network availability. Cisco routers for small to medium sized organizations include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series safely connects small offices and remote telecommuters to the Internet or to the company network via ISDN, DSL, Ethernet or serial connections. Cisco 1700 Router Series modular access routers are built to provide an economical, complete e-business platform for small and midsize companies. They deliver flexibility and manageability to meet complicated e-business requirements, such as seamless data/voice/video/fax integration, high-performance broadband Internet access, and comprehensive security solutions. Cisco 2600 Routers are a line of modular multiservice access routers for remote offices, offering versatile LAN and WAN configurations, multiple security selections, and a range of high speed CPUs. The Cisco 3700 Router Series is a family of scalable, multiservice connection platforms for mid-sized and large-sized organizations. With over 70 available interface options, the Cisco 3700 family delivers the answer for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
Progent’s Microsoft certified experts offer small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to install important applications quickly and automatically to specified workers, reduce software costs and stay compliant by understanding patterns of usage, improve Windows security by improving your knowledge of weak points and by delivering targeted patches, manage your external workforce through accepted standards independent of connection or geography, and lower operational costs by fully exploiting the management capabilities built into Windows. Progent’s SMS engineers can help you use SMS effectively for automated software and application installation, security patch control, and resource tracking management including program and appliance inventory.
Progent’s fault tolerant network consultants offer reliability support, disaster recovery planning, system load balancing, non-stop interoffice connectivity, fault-tolerant Internet architecture design, non-stop data center consulting, and other 24x7 networking support to show your small business design a non-stop network for strategic applications. Progent has the background to develop affordable, 24x7 networks by deploying the expanding suite of Windows Cluster servers such as Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco certified engineers can show you how to you build a high-availability mutli-site network with a completely mirrored Internet interface and intelligent system load balancing.
If your office computer system combines Sun Solaris technology with MS Windows, Progent can show you how to integrate your computers into a unified network that permits all your OS platforms to run side by side for simple administration, seamless dataflow, high dependability, enhanced throughput, and strong protection. Progent's Sun Solaris and Microsoft Windows coexistence assistance offerings feature network architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, remote network support and troubleshooting, on-site technical support, and help desk call center support.
With Catalyst switches for small and mid-size businesses, Cisco allows organizations to realize the full advantages of bringing intelligence to their IT infrastructures. Cisco's switching technology allows you to enable features that make your network infrastructure highly robust to handle time-critical needs, expandable to support future growth, secure enough to guard restricted information, and designed for differentiating and controlling all traffic to streamline network performance. Progent's CCIE certified consultants can help you select and deploy Cisco switches appropriate for your business. Also, Progent's CISSP certified security consultants can show you how to create a comprehensive protection policy and configure Cisco switches so they powerfully support your security strategy. Catalyst switching products that Progent supports include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Network monitoring commonly involves observing a network’s resource utilization in order to identify data traffic backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that work under Linux or UNIX and can be deployed to monitor mixed-platform networks where Linux and Windows operate together. Progent's network support consultants can show you how to take advantage of both these tools to tune and repair your network. Progent's Linux consulting services provide small businesses and developers help with administering and supporting UNIX and Linux systems that work with Windows-based technology.
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces little competition. Medium-size businesses who work with familiar freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
For medium-size businesses who need IT support, Progent offers a variety of options such as local help, on-line assistance, phone-based Call Center, round-the-clock support with automatic system monitoring, temporary staff augmentation, site relocation services, application development, and professional consultation. For midsize companies in California or other regions covered by Progent's onsite consultants, Progent offers professional in-person support for solving network issues rapidly and affordably.
Progent's Microsoft-certified consultants have 18 years of background providing e-mail, electronic messaging and email/telephony integration solutions for Northern California businesses. Progent provides affordable Exchange Server support services to strengthen email security and virus protection, achieve high availability email, and facilitate remote and wireless email access. Progent’s Microsoft Exchange help and support services can aid you in planning and deploying a Microsoft Exchange upgrade or a migration from a legacy SMPT server or older Microsoft Exchange product such as Exchange 5.5 to Microsoft Exchange Server 2003 or Exchange Server 2000. Progent also provides Windows XP and Vista desktop email help for Microsoft Exchange and Outlook and can help you set up Microsoft Outlook 2003, Microsoft Outlook 2000, Microsoft Outlook XP, and Outlook Web Access. For email virus protection and spam filtering, Progent offers expertise with Postini spam filtering and Trend Micro Scanmail. Progent is also an authorized Postini Managed Service Provider (Postini MSP). As a Postini reseller, Progent is able to help small companies take advantage of Postini’s enterprise-class spam filter solutions.
Progent can provide you with application developers who can customize your Microsoft Dynamics ERP, MRP, and financial system packages to meet your particular company needs. Progent’s Microsoft support experts provide expertise in Microsoft Dynamics AX ERP Software, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also offers expert e-Commerce consulting support for safe, company-wide information sharing as well as interfacing with Customer Relationship Management products.
Progent's high availability consulting services for small company IT systems provides Microsoft and Cisco-qualified consulting professionals who can help you implement clustered servers to build a robust computing environment that includes key technologies and activities for line-of-business environments. Progent’s fault-tolerant system experts can help you create ultra-reliable networks by designing and deploying the expanding suite of Microsoft Windows Cluster servers. Clustered Windows servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. By helping you create your fault-tolerant environment based on Microsoft Windows Server 2003 Cluster, Progent’s consulting experts can help configure a system architecture with features such as high-availability Internet access, network load balancing, non-stop data center planning, high-availability interoffice connections, fault tolerant multi-location systems, and fail-safe business continuation design.
