For small business network systems located anywhere in the state of Maine, Progent's Microsoft and Cisco certified consultants can provide phone help and troubleshooting to fix your network systems troubles quickly and cost effectively. Progent has acquired enterprise-class skills, sophisticated utilities, and support knowledge bases to troubleshoot and resolve IT problems without the cost and time delays associated with in-person technical service visits.

If your Maine organization is situated beyond the larger metropolitan areas such as Portland, Lewiston, or Bangor, your nearby computer support options may be limited in technical expertise, or not available during a crisis. This results in a office network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progent’s staff of network engineers average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical projects for a varied range of customers. This means you obtain not only the technical skills needed for the task, but an expert with proven methods for applying those skills to assist with cost effective network solutions.

Broad Expertise in Microsoft's Leading Server Solutions
Progent's team of IT consulting experts can help large organizations to architect, deploy, and manage major rollouts of key Microsoft technology by providing support such as Microsoft Active Directory design, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2013 configuration, Microsoft Skype for Business migration consulting and Microsoft Lync Server integration, plus SQL Server 2016 migration and Microsoft SQL Server 2014 database administration. Progent has helped some of the world's largest businesses to integrate solutions based on Microsoft products and can provide branch office consulting services for enterprises with branch offices in the San Francisco Bay Area or major cities across the United States.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer affordable remote assistance to assist you to plan, configure, and troubleshoot any facet of your iOS and Windows integration efforts and is available for quick tasks to help you through specific technical roadblocks or major engagements to help you complete business-critical projects on time and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you build or maintain a highly available, secure and efficient infrastructure that is best suited to your mode of computing. Progent can also provide remote or onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, collaborative environment that optimizes the business value of your information network.

Broad and Deep Expertise with Office Networks
Progent’s group of more than 100 computer network experts means clients benefit from the leverage of more than a thousand years of cumulative experience and shared information to fix the most vexing network issues. Progent’s accredited network engineers have the experience to find solutions fast and implement them affordably.

IT Support for Small Governments
Progent has extensive experience providing a broad range of remote network consulting and urgent troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the industry’s pioneers in providing advanced online network support and has delivered IT solutions to clients in every state. Progent's online information technology consulting for local governments saves travel expenses and solves issues faster than on-premises support.

Part-time Chief Information Officer Services
Progent can supply organizations with an information management expert who can serve as a part-time CIO. This veteran IT executive can offer strategic direction to assist your company to integrate sensible IT products to enhance business operations so they align better with your corporate objectives. Your business can develop and install a well thought out IT plan without incurring the cost of a full-time Chief Information Officer. Critical services Progent's part-time Chief Information Officer can perform include growth strategies, planning IT budgets, creating models for TCO and ROI, optimizing workflows, negotiating with vendors, defining security and compliance policies, business impact analysis, automating data center management, software revision tracking, IT asset documentation control, and disaster recovery/business continuity preparedness.

Juniper Networks Consulting and Support
Progent's Juniper-authorized network engineers can help you to design and deploy Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and migrate efficiently from outdated products to the latest versions. Progent's Junos OS engineers can provide support for Juniper's premiere network control software to enable you to streamline the administration and improve the protection of your Juniper VPN devices firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can help you manage networks that incorporate a combination of Juniper's software platforms.

Full Portfolio of Security Consulting Services
Progent's CISA, GIAC, and CISSP certified security experts can help you to perform comprehensive security evaluations, recover rapidly from intrusions, configure firewalls, configure secure techniques for remote and mobile access, install spam and virus filtering and email encryption, and create a company-wide security plan built around 24x7 automated monitoring. Progent's ProSight family of managed security monitoring and management services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection (ESP) for centralized endpoint security.

Easy Sign-on and Pricing Structure
Progent's easy per-minute billing model has no complex contracts, retainers or hidden charges. Many other companies have minimum billable time or other additional charges that increase service. For remote support from Progent during normal business hours, you pay only for the time spent working on your problem. If it only requires ten minutes to fix your problem, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent expert is actually on-site solving your problems. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you may have to pay for our engineer’s travel time, but never an increased emergency rate. Because Progent has a large pool of engineers located throughout the entire Northern California service territory, an available engineer is usually near to assist. Progent can in addition provide onsite technical support to the majority of zip codes in the U.S. within one business day of receiving a support call. Progent's remote technical support team has delivered assistance to small companies in every state in the U.S (Refer to Progent's nationwide testimonials.)

Microsoft Dynamics NAV Consulting
The most recent edition of MS Dynamics NAV ERP offers powerful new features such as Personalized Role Centers, enhanced management information and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP professionals can provide software development, configuration and troubleshooting support to help your company to get the most from MS Dynamics NAV. Progent’s engineers can help you to integrate MS Dynamics NAV ERP software to additional services and programs. In addition, Progent can help you to create and utilize databases so you can improve your understanding of your operations, acquire more clients, expand your sales campaigns, and form successful partnerships.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk experts and Cisco CUBE integration experts can help your business to plan, deploy, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent offers affordable remote or onsite support to assist companies to move smoothly to a modern communications ecosystem that delivers fast return on investment. Progent's certified Microsoft unified communications experts can help you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business or Lync for connectivity to a SIP-based IP PSTN trunk.

Microsoft Active Directory (AD) Design and Integration Expertise
Progent's Microsoft-certified Active Directory consultants have broad experience troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, damaged Active Directory objects, clean-up of beta application configuration objects in production AD environment, and repair of unsuccessful setups of AD and AD-integrated applications. Progent is also skilled in working with “expert only” Active Directory tools such as ADSIEDIT, DCDIAG and NETDIAG. Progent can also suggest deployment techniques that address important areas including AD naming standards, hierarchical model, IT administration structure, use and design of group policy objects, as well as security and auditing specifications. Progent can also analyze the impacts of server and service configurations on capability and speed. Progent can help businesses to design and implement configurations of AD Domain Services by delivering Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud solutions.

Microsoft Exchange Server 2013 Upgrade Services
Microsoft Exchange Server 2013 includes major improvements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful new features as well as a revamped architecture. These enhancements favorably impact key IT areas such as ease of administration, availability, security, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consultants can provide remote or on-premises support to assist your organization to administer, tune and troubleshoot your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise and Exchange Online consulting to help you move to a more current version of Exchange Server in an on-premises, cloud-based, or hybrid deployment model.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager (CUCM), is a converged voice messaging system that promotes teamwork by offering a variety of alternatives for retrieving calls and messages within an environment that is simple to deploy and maintain. Unity Connection lets you access and manage voicemail messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), available in certain Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, IVR, and greeting functions for small to medium businesses and corporate satellite offices with as many as 500 users. Progent's Cisco-qualified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your CUE deployment gives you maximum business advantage.

Configuration Consulting for Lync 2013
Microsoft Lync Server 2013, now called Skype for Business, allows businesses of all sizes to create a manageable and secure communications environment that permits a BYOD computing style with instant messaging (IM), real-time presence, web meetings with application sharing, and both IP-based and PSTN telephony across a wide assortment of desktop and handheld endpoints. Progent's certified Lync 2013 experts can assist you to evaluate the advantages of Lync Server 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or hybrid topology appropriate for your current and long-term goals, deploy Lync Server 2013 in a way that expedites your return on investment, and provide live webinar and onsite training to your IT staff and users. Progent offers in-depth expertise in critical components of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with key Office and Office 365 applications such as Outlook clients, Excel and PowerPoint. Progent's Microsoft Skype for Business consultants can also assist you to plan and carry out a smooth upgrade to Skype for Business.

Office 365 Exchange Online Integration with On-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Office 365 Exchange Online and local Exchange deployments. This permits you to have certain mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of designing, integrating and debugging your hybrid Office 365 solution. Progent's Exchange specialists can provide as-needed support to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is completed on time and within budget. For more information about Progent's consulting expertise for integrating Office 365 and on-premises Exchange environments, go to Office 365 integration solutions with on-premises Exchange.

Microsoft Azure Planning and Integration Consulting
Progent's Azure cloud integration experts can help you with every stage of Azure cloud integration including requirements definition, readiness assessment, solution architecture, pre-production testing, implementation, automated management, performance tuning, license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can assist your IT staff to set up and debug firewalls and VPN tunnels so that your users can safely access to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also help you to set up a hybrid environment that seamlessly combines on-premises datacenters with Azure-based resources.

Get in Touch with a Progent Network Support Expert
To learn how to get in touch with a Progent network consultant for remote or on-premises help in , phone 1-800-993-9400 or visit Remote Computer Help.














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