For small company network systems located within the state of Maine, Progent's Microsoft and Cisco certified engineers can deliver online support and remote troubleshooting to solve your computer system problems fast and affordably. Progent has developed enterprise-level skills, software utilities, and support knowledge bases to identify and fix computer network problems while avoiding the cost and delays normally associated with on-site technical service visits.

If your Maine business is situated beyond the larger urban areas such as Portland, Lewiston, or Bangor, your nearby network systems support choices may be limited in technical expertise, or not available during an emergency. This results in a office network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progent’s team of field proven network engineers average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a broad variety of technical projects for a diverse range of customers. This means you get not only the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to deliver cost effective network solutions.

Wide and In-depth Knowledge of Office Networks
Progent’s group of more than 80 network consultants means clients benefit from the leverage of more than a thousand years of combined background and shared information to fix the most difficult IT problems. Progent’s accredited information technology consultants have the know-how to find solutions quickly and implement them cost effectively.

Private Cloud Hosting Services
Progent's Private Cloud Hosting service combines advanced virtualization technology, a state-of-the-art datacenter facility, plus the technical experience of Progent's Microsoft Gold Certified engineering team to provide small businesses a comprehensive IT outsourcing alternative that improves system reliability and security, eliminates administrative hassle, and lowers expenses. Under Progent's Private Cloud Hosting model, the customer owns the data, the OS platforms, and the software applications. Since the system is virtualized, it can be moved immediately to a new physical environment without lengthy and risky reinstallation and configuration. With Private Cloud hosting, your business is not kept captive to a single hosting provider.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded only to the top class of companies that work closely with Microsoft, have proven their technical skills, and have verified client references. Gold Partners must maintain large staffs of IT experts who have undertaken comprehensive certification testing. Microsoft Gold Partners are given access to special support and training programs from Microsoft and early access to beta software for training and evaluation purposes.

Android Phone and Tablet Integration
Progent's Android phone and tablet integration consulting have extensive background providing online and on-premises assistance for organizations of any size who want to integrate Android phones and tablets into their IT networks so that users can work together while on the go. Progent offers the range of know-how to solve technical problems that span multiple manufacturers and that represent a combination of legacy and current information technology. Progent offers cost-effective online consulting to assist you with any aspect of planning, deploying, managing and troubleshooting your BYOD environment. Progent can provide as-needed support to assist you to handle especially stubborn IT issues, or Progent can provide comprehensive project management services to help you finish strategic IT projects on schedule and within budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and offers expertise with all major operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or individual training sessions to help you manage and use Android phones and tablets to maximize their business value.

Common Examples of Remote Consulting Services Available from Progent for Cisco Routers
Among the common remote Cisco router support services available from Progent's certified Cisco experts include setting up hostname, IP addressing, routing maps, logging, security logon banner and user accounts; setting up iBGP and HSRP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing maps, and BGP peering; updating router's IOS image; validating router failover; fixing VPN tunnel issues; producing a network diagram and documenting router setup; plus policy and redundancy planning.

Remote Technical Support for Microsoft and Cisco-based Networks
Progent’s Technical Response Center provides world-class online support for Windows and Cisco-based networks anywhere in the United States. Progent's certified engineers have the knowledge and experience to assist you to analyze and solve complex network problems rapidly and affordably. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most challenging issues to the right subject matter experts as required. Whether you need one-time phone support and online repair or continuing access to a Helpdesk Technical Response Center, Progent's experts can provide your organization with enterprise-level support without the cost and management overhead of maintaining a large internal support organization.

Convenient Payment via Credit Card
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for emergency network assistance include VISA, MasterCard, American Express, and Discover. Monthly billing and Net payment terms are available for established corporate accounts.

World-class Cisco Help from Expert CCIE-certified Consultants
Progent’s elite team of Cisco Certified Internetwork Expert (CCIE) network engineers have earned a designation reserved for the most capable experts for designing, configuring, installing, and debugging a diverse array of Cisco network and interconnectivity solutions. There are only about seven thousand CCIE’s around the world, and achieving this distinction requires extensive proof of networking skills via written examinations and hands-on lab testing to ensure that CCIE’s know how to apply knowledge to real-world problems. CCIE’s have a foundational understanding of root networking technologies and protocols that allow for rapidly crafting multi-vendor solutions.

Cost-effective Support Solutions
Many small organizations rely on flawed metrics when shopping for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate technical background can take many times longer to perform the identical task than a seasoned IT expert. For example, billing a third less per hour, but taking three times longer for the same task is hardly a deal. Still worse, a badly architected or configured IT infrastructure that is unstable and hard to manage or expand can cost an organization many times over its setup price due to lost productivity. Progent's customer testimonials from satisfied companies throughout the U.S. confirm the efficiency of Progent's support model and the expertise of Progent's staff of engineers.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk consultants and Cisco CUBE integration experts can help you to plan, deploy, manage, debug and enhance Cisco's SIP connectivity technology and Cisco's CUBE-based SIP trunks. Progent offers affordable online or on-premises expertise to help companies to migrate smoothly to an advanced communications ecosystem that delivers accelerated return on investment. Progent's Gold-certified Microsoft collaboration consultants can assist you to establish connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business Server or Lync Server for connectivity to a SIP PSTN trunk.

Video Conferencing and Telepresence Consulting Support
Progent can provide the services of an accredited video conferencing and telepresence consultant with expertise deploying products from the major video conferencing/telepresence providers such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist you to plan, install, expand, or troubleshoot a video conferencing environment that preserves your current investment and optimizes the business value of your information system. Progent can also provide the expertise of network infrastructure consultants who can assist companies of all sizes to build and troubleshoot a network that delivers the speed, reliability, protection, and scalability you need to accommodate your video conferencing/telepresence solution.

Exchange Server 2013 Upgrade Consulting
Progent can provide comprehensive Exchange 2013 migration consulting including risk/benefit evaluation, end-to-end project management services, site readiness preparation, specification of all new software and hardware needed, preparing your Active Directory (AD) forest and domains to work with your Exchange 2013 environment, designing DAGS that deliver HA and resilience to your Exchange mailboxes, system testing at a client's location or at Progent's testing lab, setting up transitional coexistence between Exchange Server 2013 and previous versions of Exchange Server, installation of the production Exchange environment, decommissioning the previous servers, and training for client's support staff and users.

Team Approach to Support and Technical Problem Escalation
Computer networks have become increasingly sophisticated. In addition, typical small business networks include products from many different suppliers. All this makes network integration and support increasingly difficult. It is impossible for even the most capable individual to have deep familiarity in all aspects of information technology, or broad hands-on experience in the thousands of brands, models, and revisions that small businesses include in their information systems. Progent utilizes a collaborative approach to network support and depends on subject matter specialists to bring high-level skills when needed to resolve complex technical issues efficiently, at the least cost to your company.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network engineers offer advanced online and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that run the gamut from small or midsize businesses and campus LANs to giant data centers and ISPs. Progent can show you how to deploy Cisco's quickly evolving switching solutions to achieve the throughput, expandability, resilience, virtualization support, data protection and manageability needed by your organization. For information about Progent's consulting and support for Cisco's extensive portfolio of Catalyst switches, refer to Catalyst switch consulting and troubleshooting services. To learn about Progent's consulting services for Cisco's Nexus family of data center switches, refer to Nexus switch consulting services. For details about Progent's support services for Cisco Meraki switches, see Cisco Meraki switches integration.

After-hours Online Technical Support
Progent's low-priced after-hours online support program offers clients round-the-clock access to remote support from Progent's Technical Response Center (TRC). Support services available outside standard business hours include resolving problems with Microsoft-based servers, Windows desktop support, help with Microsoft Office applications, system backup and recovery, and fundamental routing and switching support for Cisco networking products.

Talk to a Progent Computer Consultant
To find out how you can contact a Progent computer support expert for remote or onsite expertise in , call 1-800-993-9400 or visit Online Network Help.














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