for Office IT Network Systems: Remote Support and Troubleshooting
For small business network systems located throughout the state of Maine, Progent's Microsoft and Cisco certified professionals can deliver online assistance and troubleshooting to resolve your network issues fast and affordably. Progent has acquired enterprise-class skills, software tools, and support databases to identify and fix IT problems without the cost and time delays associated with onsite technical service calls.
If your Maine organization is situated beyond the larger metropolitan areas such as Portland, Lewiston, or Bangor, your local network support choices may be limited in technical expertise, or unavailable during an emergency. This can result in a network that is unstable or causing productivity loss due to technical issues persisting for too long. Progent’s staff of expert network professionals average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a broad range of customers. This means you obtain not only the technical know how needed for the job, but an expert with proven methods for applying those skills to provide affordable network solutions.
Broad and In-depth Expertise with Business Information Networks
Progent’s team of sixty+ networking experts means customers benefit from the leverage of 800 years of cumulative experience and shared knowledge base to resolve the most troublesome computer problems. Progent has the know-how to come up with fixes fast and deliver them cost effectively.
Remote Network Administration and Support
Remote support tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent consultants. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Immediate Help for Urgent Problems
With Progent’s remote support services, you can get immediate support for issues that are causing wasted productivity without the long wait for an on-site service consultant. For day-to-day network administration work, Progent’s off-site support engineers can complete most jobs within minutes of a request, rather than forcing you to wait for hours or days.
VPN Access Support for Leading Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Eliminate Dependence on Freelance Consultants
By creating a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
Network Monitoring Expertise
Progent offers a selection of Network Support Packages based on the advanced monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies issues before they can disrupt your network.
Expert Support for Internet Data Centers
Progent provides network support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center in America. Progent’s lengthy experience in working remotely with collocation data center environments allows us to assist clients design and implement flexible and reliable remote support solutions that ease the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in San Jose and Sacramento, and is entirely supported remotely.
Experienced with a Wide Range of Business Networks
Progent’s certified expert team members have provided Information Technology support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world experience on what computer network solutions work and which ones don’t.
Virus and Spam Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your corporate mail server free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policies.
Custom Development Services
Progent can provide expert software designers and developers for creating custom business software in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reports. Progent has deep experience successfully developing both simple and complex application development projects for organizations of all sizes.
Web Site Development Consulting
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's consultants can also help you build and maintain a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in FrontPage. Progent can also provide engineers who can you create and deploy custom eCommerce solutions.
Progent's Microsoft and Cisco authorized Consultants offer several service programs to help mid-size and large businesses create an efficient and productive in-house Network Support Helpdesk. Progent's consulting services include ROI evaluation, process study and enhancement, management reporting, education of internal staff, and documentation of procedures. Progent's Software Evaluation and Deployment Services help companies sift through the numerous high-quality Help Desk software packages on the market and decide which products may be too costly, lack critical capabilities, or align badly with your organization's business goals. Progent also provides short-term staffing for businesses who need to reinforce their in-house Help Desk staff for occasional projects or to fill in for vacationing or indisposed personnel.
Progent's Solaris family consulting experts provide small companies and developers support for administering and maintaining Solaris systems that run with Microsoft-based networks. Progent can give your organization access to Solaris consultants, support professionals qualified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide range of expertise provides you with a convenient one-stop source to show you how to build and maintain a secure and robust cross-platform network and communications environment that allows Sun Solaris and Microsoft interoperability by integrating Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux platforms such as RedHat, SUSE Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Even if your business has a small network services group and a limited technology budget, your information network can still have the same high reliability and responsiveness that once required a substantial internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-qualified and Cisco-qualified network consultants, the most recent network management products for proactive monitoring and alerts, and economical service programs such as a help desk call center to keep your vital business applications and servers up and running. Progent's 24x7 Network Management Services include remote system monitoring, server monitoring, and program monitoring to cut support expenses, resolve trouble spots quickly, and anticipate issues before they impact network productivity. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive event management. Progent can help with Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to give small business systems enterprise-class reliability, protection and performance.
As the worldwide leader in IP networking, Cisco offers the industry's most comprehensive line of products and technologies for allowing ISPs to deliver highly secure, flexible, innovative voice, video, and data products. Progent's Cisco-certified IT consultants have experience addressing the distinct needs of ISPs by helping ISPs to design, implement, and manage high-availability, scalable connectivity environments appropriate for public networks.
Progent's Microsoft-certified consulting staff offers network help and IT consulting services for Microsoft Operations Manager and for the growing line of Application Management Packs that bring the benefits of MOM to a wide range of business-critical services. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to give small to mid-size business networks ultra-high reliability, protection and speed. Progent can show you how to take full advantage of Microsoft Operations Manager by performing requirements analysis, deployment, setup, special programming, troubleshooting, Help Desk outsourcing, security consulting, and administration. With over five years of experience working with the NetIQ platform upon which Microsoft Operations Manager is based, Progent's IT consulting professionals can provide small businesses world-class expertise with MOM.
Even if your company has a minimal computer support group and a modest IT budget, your information system can still have the same high availability and performance that once required a substantial internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-qualified IT consultants, the most recent system management software for 24x7 monitoring and alerts, and economical support packages such as a help desk call center to keep your vital business applications and servers up and running. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and application monitoring to cut service expenses, fix trouble spots quickly, and anticipate issues before they impact system performance. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver complete process management. Progent supports Microsoft Operations Manager 2000 and MOM 2005 to offer small company networks enterprise-class reliability, security and capacity.
Microsoft Great Plains software offers analysis and reporting features that allow you to monitor all operations, sales and expenses, and market trends with built-in drill-down, inquiry, and reporting functions. Progent's Microsoft GP reporting consulting expertise can help you design reports that allow you to understand your business more thoroughly, turning uncooked data into useful business information. Progent can enhance your reporting and business analysis by offering Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application experience with VBasic, XML and other tools in order to offer custom business software development and eCommerce solutions that work transparently with Microsoft Dynamics Great Plains.
Microsoft SQL Server 2008 delivers indispensable, standardized tools to computer experts and network users, lessening the complexity of creating, deploying, managing, and using company information and analytical programs in environments ranging from handheld devices to corporate data networks. The complexity and integration requirements of Microsoft SQL Server 2008 call for an IT consulting firm with real-world experience and wide knowledge in planning and deploying information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.
Progent's Microsoft-certified consulting team offers network help and information technology expertise for Microsoft Operations Manager and for the growing family of Application Management Packs that bring the benefits of MOM to a wide range of vital services. Progent supports MOM 2005 and MOM 2000 to bring small to mid-size information networks ultra-high availability, security and performance. Progent can show you how to take full advantage of MOM by performing needs analysis, deployment, setup, customization, troubleshooting, Help Desk support, security planning, and administration. With over five years of background working with the NetIQ technology upon which Microsoft Operations Manager is built, Progent's network consulting professionals can provide small businesses world-class support for MOM.
