For small company networks located within the state of Maine, Progent's Microsoft qualified professionals can provide online help and troubleshooting to solve your network systems issues quickly and affordably. Progent has developed world-class skills, software tools, and support knowledge bases to identify and repair IT problems without the cost and delays associated with on-site service calls.

If your Maine small business is located outside of the larger metropolitan areas such as Portland, Lewiston, or Bangor, your nearby computer network support options may be limited in expertise, or not available during an emergency. This can result in a computer network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progent’s team of network consultants average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a extensive range of clients. This means you obtain not just the technical skills needed for the task, but an expert with field proven methods for applying that expertise to assist with excellent network solutions.

Microsoft Exchange 2016 Upgrade Support
Progent's certified MS Exchange 2016 migration consultants can assist you in any and all facets of your migration to Microsoft Exchange Server 2016 including designing HA system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines, mailbox databases and log files; configuring HLB for high-availability client access services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX expert to help your organization design, configure, manage and repair VMware vSphere and vCloud-powered virtualization ecosystem for local networks, cloud environments, or hybrid deployments. Progent's VMware vSphere and vCloud consulting team can provide world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent has extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility.

Progent's Test Lab at the Herakles/Quality Technology Services Data Center
Progent's Test and Training Lab located at the QTS Colocation Center in Sacramento, California includes a variety of advanced servers and network support equipment that can be used online or on site to accommodate system testing, evaluations, capacity testing, repair, business continuity simulation, training, and additional reasons to help Progent's clients successfully carry out major IT initiatives.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded only to the top class of organizations that work closely with Microsoft, have proven their IT expertise, and have verified client references. Microsoft Gold Certified Partners are required to maintain large staffs of Information Technology professionals who have undergone comprehensive certification testing. Microsoft Gold Partners are given access to special support and training opportunities from Microsoft and early exposure to new software for training and study purposes.

Oracle Database Administration Support and Software Development
Progent can provide the services of an Oracle consultant for Oracle DBA support or an Oracle application developer for building database applications. Progent's Oracle database administrators can help you to streamline key Oracle database management tasks including performance tuning, backup/recovery processes, and database protection. Progent's Oracle application programmers can assist you to build, test, enhance, or migrate Oracle applications using PL/SQL. Progent has skill with SQL Developer, SQL *Plus, and JDeveloper and can also help you to tune current SQL code by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's complete ProSight line of low-cost network monitoring and management services for small and mid-size businesses.

ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out about Progent's ProSight suite of managed IT services for small businesses.

Progent's Online Consulting and Training Support for Office Word and Office 365 Word
Progent's certified Office Word and Office 365 Word consultants can provide a wide selection of economical online consulting services to help your organization to manage your existing Microsoft Word solution or help you to migrate to a current version of Microsoft Office Word. Services available from Progent's Word experts include VBA programming, isolating and resolving compatibility problems between different versions of Office Word, interfacing Word with different Microsoft Office apps such as Excel and Microsoft Outlook or with 3rd-party data sources and add-ons,network optimization for dependable. reliable cloud access, security consulting, and smart phone and tablet integration, and remote Microsoft Office Word training sessions customized for individuals or groups.

Migration Help for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning consultants can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Online and on-premises evaluation and upgrade support for Microsoft Windows 10 available from Progent include ROI analysis, project management, compatibility testing, test lab systems, virtualization strategies, Cloud integration, mobile device management and synchronization, teleworker connectivity, security and compliance, automated deployment and management, network design, wired/wireless convergence, business continuity planning, webinar training for network management personnel and end users, and post-migration consulting support.

Complete Reporting of Services Provided
Progent produces complete and meaningful reports of all support work to make sure clients do not feel “captive” to their support company. Progent sends email documentation of services immediately after finishing each service task, and also sends a hard copy along with monthly invoices. Comprehensive network service reporting makes it easier for customers to move to a new support organization or take on increased service duties internally. Complete support reporting also give IT managers the information needed to evaluate maintenance services and produce better informed IT expense projections.

Microsoft Access Application Development
Progent's Microsoft Access developers and consultants offer affordable online support for all releases of Microsoft Access including desktop and browser-based versions and offers advanced help for Access application programming, database migration, performance tuning, report design, and maintenance. Progent also offers custom online training for Office Access programming and DBA services.

Data Backup and Recovery Expertise
Progent's data backup engineers offer consulting support for a wide array of products and technologies that deliver solutions for protecting Microsoft Windows, Mac, and Linux servers and desktops plus laptops and handhelds. Progent offers consulting support for leading data protection platforms such as Acronis, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, DoubleTake/Carbonite, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and Solaris FLARs. Progent can help you to implement, upgrade, or troubleshoot backup systems for a variety of topologies including on-premises, remote, cloud-based, or hybrid.

Collaborative Approach to Service and Technical Problem Escalation
Computer networks have become increasingly complex. In addition, typical small business computer networks include solution from many different suppliers. This makes computer integration and support increasingly challenging. It is impossible for even the most talented individual to have deep familiarity in all facets of information technology, or extensive hands-on experience in the thousands of brands, models, and updates that small companies include in their IT networks. Progent utilizes a collaborative approach to network consulting and depends on application specialists to bring high-level knowledge when necessary to solve complex problems effectively, at the least expense to you.

Contact a Progent Network Consultant
To find out how to access a Progent network support expert for online or onsite help in , phone 1-800-993-9400 or visit Online Network Support.

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