Maryland Computer Network Consulting for Small Office Information Technology Network Systems: Online Phone Support and Repair
For office networks located within the state of Maryland, Progent's Microsoft certified professionals can provide remote phone assistance and troubleshooting to resolve your network issues fast and affordably. Progent has developed top-notch expertise, software tools and support databases to identify and resolve network problems without the expense and delays associated with on-site service calls.
If your Maryland business is located beyond the larger urban areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your nearby network support options may be limited in expertise, or not available during a crisis. This results in a computer network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent’s group of expert network consultants average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a varied range of clients. This means you obtain not just the technical know how needed for the job, but a professional with proven methods for applying that expertise to deliver excellent network solutions.
Broad and In-depth Expertise with Business Networks
Progent’s team of 60+ network experts means clients benefit from the leverage of 800 years of combined experience and shared knowledge base to repair the most vexing system problems. Progent has the know-how to identify solutions fast and implement them cost effectively.
Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded only to the highest class of organizations that work closely with Microsoft, have demonstrated IT expertise, and have confirmed customer references. Microsoft Gold Certified Partners must maintain large staffs of Information Technology experts who have undergone extensive certification testing. Gold Partners are provided access to special support and training programs from Microsoft and early exposure to new software for training and study purposes.
VPN Access for Leading Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Remote Network Administration and Support
Remote access tools and technologies have improved to the point that there is seldom a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be performed remotely by Progent consultants. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Fast Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic areas that lack in-depth expertise in Microsoft's latest line of server technologies. All Progent consultants have over ten years of experience working with the Microsoft family of technologies.
Best Practices Applied Nationwide
Many organizations located far from areas with plentiful expert engineers resort to untrained or inexperienced local resources for critical IT support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your small business with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
Nationwide Remote Support for Microsoft Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers remote support for Microsoft and Cisco-based environments Nationwide. Progent's certified experts have the experience to help you troubleshoot and resolve difficult network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.
Affordable Network Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with poor experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly designed or implemented IT infrastructure that is unstable can cost a business many times over its’ price in lost productivity.
Expert Support for Data Centers
Progent provides remote support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center nationwide. Progent’s lengthy experience in working remotely with hosted data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is fully supported remotely.
Sun Solaris Support Services
Progent offers your business access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Windows and UNIX-based environments.
Experienced with a Broad Spectrum of Business Networks
Progent’s expert certified consultants have provided Information Technology support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world perspective on what technology solutions work and which ones don’t.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small businesses a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the expertise or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s extensive background both as an integrator and consumer of wireless network technology makes it possible to offer expert engineering support for a broad range of wireless network applications.
Linux Support Services and Linux/Windows Integration
If your small business network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, high availability, enhanced performance and tight security. If you are developing Linux applications on a network that includes Microsoft-based servers, desktops and applications, Progent offers full-service outsourcing that allows you to focus on your area of high-value expertise.
Macintosh Consulting
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows-based networks, and one-on-one training. For small business networks based exclusively on Macintosh OS X or for environments incorporating a mix of Macintosh, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, configuring and maintaining a network system that is stable, safe, efficient and aligned with your business objectives.
Progent’s Cisco-certified technology experts offer professional PIX Firewall consulting services covering architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat protection, and safe connectivity services. Ranging from small, plug-and-play desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible combination of protection, performance and availability for information networks of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPSec VPN connectivity, intelligent networking services, and extensive administrative tools. Progent’s network consultants can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent provides several basic kinds of Helpdesk services : Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of certified Microsoft and Cisco experts offers your customers instant access to a dependable support resource with extensive experience delivering phone support and online troubleshooting for networks powered by Microsoft technology. Progent's focus is on giving the support Help Desk a positive image as a key contributor to business productivity. Progent's goal is to fix rather than merely record problems.
Progent’s experienced Cisco network security consultants provide expert PIX Firewall and ASA Firewall consulting services including architecture, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to modular gigabit products, Cisco PIX and ASA Firewalls provide advanced protection, performance, and high reliability for network environments of any size. PIX and ASA Firewalls are based on a hardened, specially designed operating system,eliminating common OS-specific security holes. PIX firewalls offer a variety of seamless protection and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and mobile access IPSec VPN connectivity, intelligent networking services, and flexible management solutions. The Cisco ASA 5500 Adaptive Security Appliances leverage technology proven in firewalls from Cisco's PIX 500 Series. Progent’s IT security consultants can show you how to select and deploy any PIX 500 or ASA 5500 Series security appliances such as the the Cisco PIX 506E, the PIX 525 Firewall, and the Cisco ASA 5510 Firewall.
Progent's Cisco-certified network consultants can help you create an economical, high availability Internet connection solution that can deliver 24x7 Internet access through a wide array of high availability Internet network products and services including non-stop BGP, transparent fail-over, and multiple Internet Service Providers. Progent offers Cisco Certified Internetwork Expert engineers to show you how to utilize the most current techniques for high availability Internet connectivity to implement an economical, completely redundant Internet interface with automatic failover and other capabilities to deliver non-stop Internet access.
If your business network combines UNIX, Linux or Solaris platforms with Windows, Progent can assist you to integrate your computers into a unified network that allows all your OS platforms to coexist for simple administration, seamless dataflow, high availability, superior throughput, and tight protection. Progent's UNIX and MS Windows integration assistance services feature IT architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online technical support and repair, on-site technical support, and help desk call center outsourcing.
Progent's Linux support experts provide small and mid-size companies and developers support for managing and supporting Linux computers that coexist with Microsoft-based technology. Progent can give your organization contact with Linux consultants, consulting professionals qualified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of experience provides you with a convenient single consulting firm to show you how to create and manage a secure and robust cross-platform connectivity and communications environment that supports Linux and Microsoft interoperability by combining MS Windows with major Linux platforms such as RedHat Linux, SUSE, Mandrake, Debian GNU/Linux, and Slackware.
Progent's Juniper Networks experts can show you how to configure and support Juniper Firewalls and Juniper IPSec VPN products and Juniper Security Manager utilities for Juniper Netscreen Firewalls. In addition to offering configuration services for
Juniper Firewalls and VPN technology, Progent's CISSP qualified security consultants and CISM certified consultants can help you create a company-wide security plan and build security into your business processes.
Progent's Sun Solaris family consulting experts offer small and mid-size companies and developers help with managing and supporting Sun Solaris systems that operate with Microsoft-powered networks. Progent can give your business contact with Sun Solaris experts, support professionals qualified by Microsoft and Cisco, and security specialists with CISA certification. This broad array of expertise offers you a convenient single consulting firm to help you create and maintain a protected and robust mixed-platform network and communications infrastructure that supports Sun Solaris and Microsoft interoperability by combining MS Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives including RedHat Linux, SUSE Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent's service experts can provide Apple Macintosh clients a variety of services such workstation support, integration with Windows-based networks, e-mail and telephony configuration, custom software development, and individualized user education. Progent's Apple-certified specialists and Microsoft-certified consultants can help your business design and support a safe, robust IT system and communications architecture to support environments in which Apple Macintosh servers and workstations work with Microsoft-based and UNIX/Linux-based systems.
For small companies considering Progent's IT outsourcing, design expertise, or technical support offerings, phone 800-993-9400 or send email to information@progent.com.
Progent's Apple Mac networking consultants can help you with a wide range of system infrastructure issues including system architecture, remote and mobile access, internetwork communication, protection, and emerging technologies including VoIP and high-speed wireless connectivity. For company networks built exclusively on Apple Mac OS X or for environments incorporating a mix of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the experience and size to handle the challenge of designing, integrating, and supporting a system infrastructure that is reliable, secure, efficient and aligned with your business objectives. Progent can help you configure Apple’s Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Apple's Xsan storage area network solution. Progent can also give you access to skilled professionals to help you with Cisco routers and switches.
Internet Security and Acceleration Server 2006 is a multi-functional gateway that provides a fully integrated application layer firewall, VPN, proxy, and Web caching platform for protecting the Internet-facing applications of any organization against a wide variety of attacks. Progent's certified Internet Security and Acceleration Server engineers can help you plan, rationalize, pilot, implement, configure and support the Standard or Enterprise version of ISA Server on your network.
With the Catalyst line of switches for small and medium-sized businesses, Cisco enables companies to realize the full advantages of adding intelligence into their IT infrastructures. Cisco's switch product line makes it possible to enable features to make your network infrastructure sufficiently available to handle real-time requirements, scalable to support future growth, secure enough to guard confidential information, and designed for prioritizing and managing traffic flows to optimize network performance. Progent's CCIE certified consultants can show you how to select and deploy Cisco switches that make sense for your business. In addition, Progent's CISM certified security consultants can show you how to create a comprehensive security policy and set up Cisco Catalyst switches so they help support your security policies. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 switches.
