For business network systems located anywhere in the state of Maryland, Progent's Microsoft authorized technical experts can deliver online assistance and troubleshooting to resolve your computer network problems quickly and affordably. Progent has developed top-notch expertise, advanced software tools, and support knowledge bases to identify and repair IT problems while avoiding the high cost and delays normally associated with onsite technical service dispatches.

If your Maryland small business is situated outside of the larger metropolitan areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your nearby network support options may be limited in technical capability, or unavailable during a crisis. This results in a network environment that is unusable or causing wasted time due to technical problems persisting for too long. Progent’s team of network consultants average more than ten years of real-world IT industry experience, in the trenches of network support, performing a wide variety of technical tasks for a extensive range of customers. This means you obtain not only the technical skills needed for the task, but an expert with field proven methods for applying that expertise to deliver cost effective network solutions.

World-class Cisco Support from Expert CCIE-certified Engineers
Progent’s exclusive team of Cisco certified CCIE network engineers have been awarded a certification restricted to the most accomplished experts for designing, configuring, implementing, and debugging a wide array of Cisco network and connectivity products. There are only about seven thousand certified CCIEs around the world, and achieving certification involves extensive proof of networking skills through written examinations and hands-on demonstrations to make sure that CCIE’s know how to apply theory to real-world problems. CCIE’s have a fundamental understanding of root networking concepts and protocols that allow for quickly crafting multi-vendor solutions.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can help organizations to configure Progent's ProSight Email Guard Security Gateway to enforce your content policies for monitoring the content of outbound email messages and attachments and preventing the transmission of confidential or inappropriate information or spam. ProSight Email Guard's email content filtering solutions can also help avoid reputation loss and keep in compliance with industry privacy standards and regulatory requirements including HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Find out more about Progent's entire ProSight portfolio of value-priced network monitoring and management services for small and mid-size organizations.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt productivity. Find out about the entire ProSight family of low-cost network monitoring and management services for small and medium-size organizations.

Citrix Virtual Desktop Support Services
Desktop virtualization platforms from Citrix permit fast set up of new client computers, fast deployment of current applications, simplified image control, quick restoration after client hardware failure or loss, reduced capital cost and extended usable life for client computers, consistent high performance, tight control of security policies, and the ability to prevent critical business data from leaving the data center. Progent's Citrix XenDesktop engineers and Citrix XenApp experts can assist you to assess, pilot, install, administer, and support Citrix virtual Windows desktop technology and can assist you with additional virtualization solutions from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V integration.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultantscan provide advanced online support services to assist companies of all sizes to integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective hybrid ecosystems that support Windows and Linux systems and apps in hybrid network models that combine physical IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange and Microsoft Azure enterprise hybrid cloud design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting.

Microsoft Exchange Server 2016 Upgrade Services
Progent's certified MS Exchange 2016 Server migration consultants can help your business in all facets of your migration to Microsoft Exchange Server 2016 such as designing HA infrastructure for a local, cloud-based or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability to stop or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

MS Dynamics GP Consulting Services
Progent can provide a Dynamics GP (formerly Great Plains) consulting professional to assist your company to maintain and improve your Great Plains-powered management information solution. Progent can also assist you to plan and deploy an efficient Great Plains migration from a legacy accounting package so that you retain your historical data, enhance your security, improve your reporting and analytics, leverage Microsoft Office compatibility, and eliminate network disruption by designing and adhering to an efficient upgrade plan.

Progent's Online Consulting and Training Support for Microsoft Office and Office 365
Progent's Office and Office 365 consultants can assist companies to integrate Microsoft Office desktop and Office 365 apps including Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a seamless productivity solution that provides fast ROI and promotes better business results. Progent can assist you to interface Microsoft Office or Office 365 applications with one another and with other core Microsoft technologies including SharePoint Server, Microsoft Exchange Server and SQL Server. Progent can also assist you resolve compatibility issues between different releases of Office desktop and offers live online Office and Office 365 training to individuals or groups.

Microsoft Access Software Development
Progent's Microsoft Office Access consulting experts offer affordable remote consulting services for all releases of Microsoft Access including Access desktop and Access Web App and offers advanced help for application development, database migration, performance tuning, report design, and maintenance. Progent also can provide custom online classes for Office Access application development and database management.

Video Conferencing and Telepresence Consulting Services
Progent offers the support of an accredited video conferencing engineer with an extensive background deploying products from the major video conferencing/telepresence providers including Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help your company to design, configure, expand, or troubleshoot a video conferencing solution that preserves your investment and optimizes the strategic value of your information network. Progent can also provide the services of infrastructure engineers able to assist businesses of all sizes to build and maintain a communications network that provides the speed, reliability, security, and scalability you need to support your video conferencing/telepresence solution.

Security Inventory Scanning for Small and Mid-size Businesses
Progent has put together two low-cost service bundles intended to allow small businesses to receive a professional security evaluation from a certified security engineer. With Progent's External Security Inventory Checkup, a security expert administers an extensive examination of your network from outside your company firewall to uncover possible weaknesses in the security posture you expose to the public. With Progent's Internal Security Inventory Checkup, an engineer executes a network scan from a secure machine inside your firewall to determine the risk to internal attacks. Both security inventory packages are configured and run from a secured external location.

Microsoft Windows 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 incorporates core features first developed for and refined on Microsoft Azure, one of the world's biggest public clouds. This pedigree dramatically enhances the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing data security, uptime, scale, manageability, reliability and disaster recovery. Progent’s Microsoft Gold-certified Windows Server 2016 Hyper-V consultants can assist you to evaluate the benefits of Hyper-V 2016 for your business, configure pilot systems to confirm the ability of Hyper-V 2016 to run your critical workloads, design an efficient network architecture for a cloud-based or hybrid installation, develop and carry out a non-disruptive migration plan, train your IT administration and support personnel, and deliver as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 solution gives you maximum business value.

Data Backup and Recovery Expertise
Progent's data backup experts can provide support for a broad array of utilities and services that deliver solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and workstations plus notebooks and handhelds. Progent offers consulting support for leading backup platforms such as Acronis Backup and Recovery, Altaro VM Backup, Barracuda Backup and disaster recovery, Symantec Backup Exec, BackupAssist, CrashPlan, DoubleTake/Carbonite, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and FLARs. Progent can help your company to deploy, upgrade, or maintain backup/restore systems for a range of environments including on-premises, edge to datacenter, cloud, or a mix.

Contact a Progent Computer Support Expert
To see how you can contact a Progent computer consultant for online or onsite assistance in , phone 1-800-993-9400 or go to Remote Network Support.














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