For business networks located throughout the state of Maryland, Progent's Microsoft certified professionals can provide online support and remote troubleshooting to repair your network systems problems fast and affordably. Progent has developed enterprise-class skills, sophisticated tools, and support databases to diagnose and resolve IT problems without the high cost and delays normally associated with onsite service calls.

If your Maryland organization is situated beyond the larger metropolitan areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local network systems support choices may be limited in technical capability, or not available during an emergency. This can result in a office network that is unstable or causing wasted time due to technical issues continuing for too long. Progentís team of field proven network professionals average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a wide range of technical tasks for a diverse range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with demonstrated methods for applying that expertise to deliver cost effective network solutions.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can help you to configure Progent's ProSight Email Guard Security Gateway to enforce your content security policies for monitoring the content of outbound email messages and attachments and blocking users from sending confidential or inappropriate information or spam-like messages. ProSight Email Guard's email content filtering technology can also help avoid being blacklisted and stay in compliance with industry security standards and regulatory mandates such as HIPPA, Sarbanes-Oxley and PCI DSS. Read about Progent's complete ProSight family of value-priced network monitoring and management services for small organizations.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting outsourcing service provides complete hosting of a small or mid-size company's servers in a solution that delivers the maximum degree of availability and expandability and is in addition simple to move to another host. Progent's Private Cloud hosting and management services are built on mature virtualization technologies that allow small companies with multi- platform IT systems to economize significantly on the expense of capital investments, infrastructure maintenance, and IT management while achieving enterprise-class fault tolerance and an unprecedented level of vendor flexibility. Learn about Progent's ProSight portfolio of managed services for small organizations.

Microsoft Dynamics NAV Consulting
The most recent edition of MS Dynamics NAV ERP offers several innovations including Personalized Role Centers, improved business analytics and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV consulting experts can provide programming, integration and debugging support to enable your company to benefit from MS Dynamics NAV. Progentís engineers can show you how to integrate MS Dynamics NAV to additional services and programs. In addition, Progent can assist your organization to create and analyze data warehouses so you can improve your understanding of your operations, attract additional customers, refine your sales campaigns, and build productive alliances.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi appliances running across multiple venues with any number of access points can be remotely configured and administered with free UniFi Controller software, which centralizes and streamlines setup, discovery, management, optimization, troubleshooting, monitoring, and reporting. Progent offers the skills of veteran wireless professionals who can help your organization to assess the benefits of UniFi products for your business and assist you to design, deploy, administer, and maintain your UniFi ecosystem. To learn more, visit Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration services.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultants can provide expert remote consulting support to assist companies of any size to integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective hybrid environments that support Windows and Linux systems and apps in hybrid architectures that utilize physical resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange and Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting.

Wide and In-depth Knowledge of Business Information Networks
Progentís team of over 100 computer network experts means customers can take advantage of the leverage of over 1,000 years of cumulative background and shared information to repair the most difficult computer problems. Progentís accredited network consultants have the know-how to come up with fixes fast and deliver them affordably.

Common Examples of Remote Consulting Services Offered by Progent for Cisco Routers
Some of the popular remote Cisco router consulting services available from Progent's certified Cisco experts are configuring hostname, DHCP, routing maps, T1, and user accounts; configuring iBGP and HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting policy based routing to MPLS, routing configuration, and BGP peering; installing current IOS image; validating router failover; troubleshooting VPN tunnel issues; making a network diagram and documenting configuration; plus policy and disaster recovery strategy.

NetApp SAN Storage Solutions
Progent offers enterprise customers remote or onsite NetApp SAN consulting services for NetApp's entire portfolio of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN storage solutions supported by Progent include system dsign, cloud integration, virtualization, migrations, non-disruptive patching, storage management, information assurance, high availability, and remediation. Progent can provide Level 3 support to help you to resolve issues with NetApp SAN deployments quickly and affordably based on best practices.

Security Vulnerability Evaluation for Small Businesses
Progent offers two ultra-affordable service packages intended to allow small companies to get an independent network security evaluation from a qualified security engineer. With Progent's External Network Security Inventory Scan, an engineer runs a comprehensive test of your network from beyond your company firewall to uncover potential risks in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Scan, a certified security professional executes a network scan from a secure computer inside your company firewall to uncover vulnerabilities to inside threats. Both security inventory services are set up and executed from a protected remote site.

Upgrade Consulting for Skype for Business Server
Progent's Microsoft-certified Skype for Business experts can provide remote and onsite consulting services for organizations of any size to assess the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can assist you to design a local, cloud or hybrid topology; interface Skype for Business with SQL Server,Exchange, SharePoint and Office; set up HA mechanisms; connect Skype for Business with your PSTN gateway; and integrate third-party communication platforms such as Cisco Video Interop Server. Progent's certified network security consultants can assist you design and validate a security environment for your Skype for Business solution that meets government and industry standards.

Microsoft Dynamics GP Consultants
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped architecture that enhances cloud integration, works with the most popular handheld devices, permits one-time login with Microsoft Azure AD, and strengthens security. Progent's certified Microsoft Dynamics GP 2015 R2 consultants have the broad knowledge and experience to address the critical technical and business issues involved with deploying and managing Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will optimize the return on your investment in this mission-critical product.

Detailed Reporting of Services Provided
Progent produces full and detailed documentation of all support activity to make sure customers do not feel ďcaptiveĒ to their IT service organization. Progent sends email documentation of support activity shortly after finishing each service interaction, and also provides a printed copy along with monthly billings. Complete network support reporting makes it less disruptive for customers to move to a different support organization or take on more service responsibilities internally. Good support reporting also provides management the visibility required to evaluate maintenance services and produce better informed network expense projections.

Contact a Progent Computer Support Expert
To learn how you can contact a Progent network support expert for online or on-premises help in , phone 1-800-993-9400 or go to Remote Network Help.

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