For small business networks located throughout the state of Maryland, Progent's Microsoft and Cisco qualified technical team members can deliver online help and remote troubleshooting to solve your computer network troubles quickly and affordably. Progent has developed enterprise-grade skills, software utilities, and support knowledge bases to identify and fix network problems without the expense and time delays normally associated with onsite service calls.

If your Maryland company is situated beyond the larger metropolitan areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local computer support choices may be limited in technical capability, or not available during urgent situations. This results in a network that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progent’s team of network engineers average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a diverse range of clients. This means you get not only the technical competency needed for the task, but a professional with demonstrated methods for applying those skills to deliver cost effective network solutions.

Easy Engagement and Pricing Structure
Progent's simplified per-minute billing policy requires no complicated contracts, retainers or hidden fees. Many competitors have minimum billable time or other extra charges that drive up service. For remote support from Progent during regular business hours, you only get charged for the time spent resolving your problem. If it only requires ten minutes to fix your issue, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are billed exclusively for the time when Progent's expert is actually onsite solving your problems. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you may be billed for our consultant's travel time, but not an increased emergency rate. Because Progent has a large pool of consultants located throughout the entire Northern California service territory, an available engineer is usually near to help. Progent can in addition offer onsite service to the majority of zip codes in the U.S. within one business day of receiving a service call. Progent's remote support team has provided assistance to small companies in every state (See Progent's customer testimonials.)

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates application and device deployment at scale, streamlines compliance settings control, keeps track of network assets, guards against corporate data leakage, provides health monitoring, allows safe end-user self service, and delivers a common control mechanism for managing mixed-OS networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration specialists can help your organization with any aspect of planning, implementing, using and troubleshooting a SCCM 2016 deployment for local, cloud-based, or hybrid environments.

Cisco Unified CM and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager, formerly branded CallManager, operates as the foundation of Cisco's communications and collaboration platform. Unified CM and Cisco Unified CM Express offer an advanced IP-PBX by integrating tightly with unified messaging apps that include Cisco Unified CM IM and Presence Service, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's CCIE-certified CUCM and CallManager experts can assist with any aspect of Unified CM setup and troubleshooting in areas that include integrating VoIP phones and video IP phones, reviewing dial plans, setting up SIP trunks and CUBE session border controllers, installing ISR routers with CUBE networking support, creating UCS server failover systems for high availability, and integration with Exchange Server and Skype for Business.

MySQL Software Programming and Database Administration Consulting
Progent's MySQL application programmers and DBAs can provide affordable online DBA or software development services and can assist organizations of any size to configure and support MySQL within a reliable network infrastructure that provides advanced performance, expandability, and protection. Progent also has experience helping businesses port databases from Oracle to MySQL.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with synchronous replication to deliver rapid, zero data loss disaster recovery (DR) between sites located up to 185 miles away from one another. Progent offers the skills of a certified NetApp MetroCluster consultant who can assist you to plan, configure, manage, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that meets your technical requirements and IT budget. Progent can make sure you adhere to best practices for configuring your MetroCluster solution by delivering guidance with tasks like assigning disk pools and shelf IDs, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker, designing a configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to verify compliance with information assurance standards and regulatory mandates.

Juniper and NetScreen Support
Progent's Juniper-authorized network consultants can help you to plan and deploy Juniper Firewall and VPN technology, optimize and support your infrastructure, and upgrade efficiently from outdated equipment to the latest versions. Progent's Junos OS engineers can provide expertise with Juniper's flagship network operating system to enable your business to simplify the management and improve the security of your Juniper VPN appliances and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software products and can help organizations manage environments that incorporate a combination of Juniper's software platforms.

Integration Help for Office 365 Applications and Cloud Services
Office 365 is Microsoft's extensive suite of client productivity apps and cloud-hosted services available on a subscription basis. Office 365 apps and cloud-based services are offered in a variety of subscription plans targeted at markets ranging from individuals and households to enterprises. Progent offers quick and easy online access to specialists with expertise in Microsoft, macOS, Apple iOS, and Google Android technology. Progent can assist your business to evaluate the wealth of subscription options offered with Office 365 and integrate your information network with Office 365 in a way that delivers maximum business value. Progent's Office 365 integration consultants offer expertise with cross-vendor environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and maintain hybrid ecosystems that transparently integrate local and cloud products and services.

Data Backup/Restore Consulting Services
Progent's data backup consultants can provide support for a wide range of products and technologies that provide solutions for protecting Windows, Apple Mac, and Linux servers and desktops as well as notebooks and handhelds. Progent supports all major backup products by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent also offers help with Acronis, MozyPro, Retrospect for Macintosh, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, HP Data Protector, and Oracle Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services are offered to small and mid-sized organizations as an affordable and fully managed solution for reliable backup and disaster recovery.

ProSight WAN Watch Network Infrastructure Monitoring and Management
ProSight WAN Watch infrastructure management service makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance issues. Read more about the entire ProSight series of low-cost managed services for small and medium-size organizations.

Azure cloud Integration Consulting Services
Progent's Microsoft Azure planning and integration experts can assist you with every phase of Azure cloud integration including needs definition, readiness assessment, system architecture, pilot testing, implementation, automated management, performance tuning, license management, disaster recovery preparedness, security planning, and compliance assessment. Progent can help you to set up and troubleshoot firewall appliances and VPN tunnels so your users can securely connect to Azure-based services, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft technologies to work in Azure including Windows Server, Exchange, SQL Server and SharePoint. Progent can also help your organization to set up a hybrid environment that seamlessly combines on-premises datacenters with Azure services.

Design and Configuration Support for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified Wi-Fi experts can assist your business to upgrade to Aironet wireless access points and Cisco wireless controllers that comply with the recently approved IEEE 802.11ac Wi-Fi specification, enabling you to get three times the speed for your Wi-Fi network while increasing the signal coverage.

Get in Touch with a Progent Network Support Expert
To see how to get in touch with a Progent computer consultant for online or onsite help in , phone 1-800-993-9400 or visit Remote Network Support.














© 2002- 2018 Progent Corporation. All rights reserved.