For small business computer networks located in the state of Maryland, Progent's Microsoft qualified consultants can deliver phone assistance and troubleshooting to solve your computer system issues fast and affordably. Progent has developed top-notch expertise, sophisticated utilities, and support knowledge bases to diagnose and repair IT problems while avoiding the high cost and time delays associated with onsite technical service calls.

If your Maryland business is located outside of the larger urban areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local computer network support options may be limited in technical capability, or unavailable during urgent situations. This results in a computer network that is unstable or causing efficiency loss due to technical issues continuing for too long. Progentís group of expert network engineers average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a large range of technical projects for a extensive range of clients. This means you obtain not only the technical expertise needed for the task, but a consultant with demonstrated methods for applying that expertise to deliver affordable network solutions.

Eliminate Dependence on Freelance Consultants
By building a partnership with a full-service IT consulting and support organization like Progent as opposed to a freelance consultant, your company is ensured timely access to knowledgeable experts whenever you need them. You no longer have to worry that sickness, training, vacations, or conflicting priorities with different customers will cause you to be without help during an emergency.

Part-time Chief Information Officer Services
Progent can provide businesses with an IT management professional who can function as a part-time CIO. This experienced IT executive can provide strategic direction to assist your company to integrate appropriate IT products to improve business processes so they align more closely with your corporate objectives. Your business can develop and implement a well conceived IT plan without incurring the cost of a full-time senior IT executive. Key tasks Progent's temporary Chief Information Officer can perform include strategic planning, rationalizing IT budgets, building models for TCO, reengineering workflows, negotiating with suppliers, defining security policies, monitoring service level agreements, automating network administration, software revision control, network asset documentation control, and disaster recovery planning.

Some Examples of Remote Consulting Services Available from Progent for Cisco Routers
Among the common online Cisco router support services available from Progent include configuring domain name, IP addressing, routing maps, T1, security logon banner and user accounts; configuring iBGP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting NAT configurations, routing configuration, and line settings; installing current IOS image; validating router failover; fixing VPN issues; producing a network diagram and documenting router setup; plus policy and disaster recovery planning.

Live Online Training for Popular Desktop Applications
Progent offers online training for popular client applications. Progent's Online training covers areas that include Office 365 Excel and Power BI reporting, Office 365 Word VBA programming, Publisher collaboration, Office Outlook security, Microsoft Office Access programming, Microsoft Dynamics GP migration, and Windows 10 management. Live online instruction offers the advantages of traditional in-person sessions, including instant interaction between students and teachers, but eliminates the costs of transportation and the hassle of trying to accommodate the availability of many trainees.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, previously branded CallManager, or with Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM apps such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

PC Desktop Support Services
Progent offers a wide range of affordable support services to help you business to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent's desktop consulting services include Windows 10 planning and migration assistance, Microsoft Windows 8.1 configuration and support, Microsoft Windows 7 technical support, Microsoft Office and Office 365 integration and training, and 64-bit operating system upgrades.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service offers complete hosting of a small or mid-size company's servers in a solution that delivers the highest level of availability and expandability and is in addition easy to move to another host. Progent's Private Cloud hosting and management services are built on proven virtualization techniques that enable small businesses with mixed- platform IT systems to economize dramatically on the costs of capital equipment, system support, and IT administration while achieving enterprise-class fault tolerance and an unprecedented level of vendor flexibility. Learn about Progent's ProSight portfolio of managed IT services for small and mid-size businesses.

BI Reporting Consulting
Progentís business information reporting experts offer remote and onsite consulting to assist you with any facet of business intelligence reporting ranging from troubleshooting or modernizing reports to planning and implementing a comprehensive BI environment. Progent's BI experts can assist your company to support your current reporting environment, assist you to upgrade reports and databases from a discontinued reporting platform to a current one, and provide custom remote mentoring to meet your specific requirements. Progentís business reporting and analytics consultants offer expertise in the leading business intelligence reporting and visualization tools including Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot and Power View, Report Designer and Report Builder.

Citrix XenServer Consulting Support
Progent's Citrix certified XenServer virtualization engineers can assist you to evaluate the business advantages of XenServer as well as other Citrix platforms, and can assist your IT organization to plan, validate, execute, troubleshoot, and support a Citrix XenServer installation. Progent can also analyze your current Citrix technology environment and help you to optimize consolidation, performance, security and compliance, uptime, and recoverability.

Complete Reporting of Services
Progent produces full and meaningful documentation of all support work to ensure customers donít ever feel like a hostage to their IT service provider. Progent sends e-mail documentation of services shortly after completion of each support task, and also provides a printed copy along with monthly billings. Complete IT support reporting makes it easier for customers to transfer to a new service provider or assume increased support duties in house. Complete service documentation also give management the information required to evaluate maintenance services and develop better informed IT budgets.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide online or onsite help from a certified CCIE specialist to assist you to plan, implement, administer and repair converged communications networks built on Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have extensive experience assisting organizations of any size to create collaboration solutions by delivering services that include Unified Communications Manager (CUCM) and Cisco CallManager system design and deployment, VoIP phones configuration, and Cisco wireless IP phone solutions. Progent can assist you with Cisco's extensive library of UC applications like Cisco Jabber, WebEx Meeting Center, Unity Express, Unified Contact Center, and Unified Mobility.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk experts and CUBE configuration experts can assist your business to design, deploy, manage, troubleshoot and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE-connected SIP trunks. Progent can provide affordable remote or on-premises support to help businesses to move smoothly to a modern communications network that offers accelerated ROI. Progent's certified Microsoft collaboration experts can help you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server or Lync Server for access to a SIP PSTN trunk.

Cisco IOS software Update Consulting
If you incorporates Cisco routers, you may be using an old release of Cisco IOS, the network OS used in virtually all Cisco router as well as current Cisco switches. Cisco frequently provides upgrades to IOS to fix bugs, shore up security weaknesses, or add features. However, upgrading IOS or other Cisco control software can be a challenge, depending upon your Cisco appliance and your network environment. As an example, there could be limited local Flash storage that could cause a new OS version to execute incorrectly. Progent's Cisco CCIE network engineers can provide a wide selection of support services related to updating Cisco IOS software or any other Cisco OS like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can perform audits of your Cisco software, propose sensible upgrades, prepare Cisco appliances, copy images, configure and test your update, tune performance, resolve problems, and teach your IT staff how to take advantage of all significant new features.

Stealth Penetration Testing
Stealth penetration checking is a key component of any comprehensive network security strategy. Progentís security experts can run thorough stealth penetration security checks without the awareness of your organization's in-house network support staff. Stealth penetration checking uncovers whether existing security defense systems such as intrusion incident alerts and event history monitoring are correctly set up and actively monitored.

Web Site Development
If you need to spruce up your company web, develop internal Webs for functions such as human resources or employee training, build a powerful Web presence for a new business, or create world-class, data-driven web applications, Progent can provide skilled and experienced web architects and developers. Progent's consultants can also help your company to host your web solutions by building and maintaining a secure, robust server and connectivity environment featuring offsite and mobile access. Services available through Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training for leading web authoring platforms. For data-driven web sites, Progent can provide the help of SQL Server developers, Oracle developers and database administrators, and MySQL experts.

Get in Touch with a Progent Network Support Expert
To find out how to get in touch with a Progent network support expert for remote or onsite help in , call 1-800-993-9400 or visit Remote Network Help.

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