Maryland Linux/UNIX Consulting

If your company IT network is in the state of Maryland you can depend on quick phone-based contact with a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified expert to assist with the toughest issues affecting your IT network. Progent retains one of the most extensive teams of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified support professionals available online of any nationwide service organization in the U.S. Rates are competitive, billing is by the minute, sign-up is quick, and service is world class.

In case your Maryland company is based outside of major urban neighborhoods such as Baltimore, Columbia, Silver Spring, or Dundalk, support from UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE engineers could be limited during an emergency. This can cause a drop in income for your company, upset customers, unproductive workers, and distracted executives. By contacting Progent's online services, you have access to a qualified professional ready to provide assistance whenever you have to have it to keep your information system operating.

Because Progent charges for online service on a per-minute basis, your business is invoiced exclusively for technical help received. Progent imposes no initialization surcharge. Some remote service companies have significant minimum payments or charge for each quarter hour or more. Progent's by-the-minute granularity and simple billing mechanism avoid big invoices for fast solutions.

If your Maryland company requires online help for UNIX/Linux, Sun Solaris, Apple Mac or Cisco technology, visit Progent's remote help, call 866-776-4368, or see Contact Progent.

What Makes Progent's Remote Technical Support Program Special?
Progent's experienced staff of remote consulting professionals possesses a broad array of in-depth information technology knowledge. This allows Progent's remote service specialists to deal successfully with the most complex technical problems faster than is feasible with typical independent service firms or with the in-house support staff commonly found in small or mid-size businesses. Progent has refined the technology and experience to repair technical issues efficiently in a wide variety of computer configurations that incorporate combinations of UNIX, Linux, Solaris, Mac, Microsoft Windows, and Cisco technologies. (Check out Progent's client testimonials.)

Progent's UNIX, Linux, Sun Solaris, Mac, and CCIE support experts have earned advanced certifications such as Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote service team members also hold a number of key Cisco credentials including Cisco Certified Internet Expert (CCIE) in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.

To help companies who maintain networks incorporating a mix of UNIX/Linux and Microsoft Windows operating systems, Progent's online service group makes available the services of support specialists have earned prestigious Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). To provide company-wide security expertise, Progent provides remote contact with engineers who hold recognized security credentials such as CISM Engineers, Certified Information Systems Security Professional experts, and ISSAP engineers. The range of Progent's technical knowledge coupled with Progent's team-oriented approach to repairing network problems allows trouble ticket escalation, when called for, to specialists with sufficient competence to resolve particularly intractable problems. This speeds up remediation of emergency problems, prevents system disruption, and minimizes maintenance invoices.

For organizations throughout Maryland, Progent allows immediate online contact with UNIX/Linux, Sun Solaris, Apple Mac consultant for emergency expertise to repair network problems that are threatening business productivity but are not within the experience of your ordinary computer service group. Progent's UNIX, Linux, Sun Solaris, Mac, and CCIE-certified network experts can connect to your computer environment via state-of-the-art remote support technologies in order to perform rapid and affordable evaluation and repair of critical network problems.

Troubleshooting Services Progent's Phone-based Support Specialists Can Provide Your Maryland Business
Progent network consultants are qualified to deliver expert support for an extensive set of UNIX/Linux, Apple Mac, Cisco, and Windows solutions including:

Remote Support Services for UNIX/Linux, Solaris, and Apple Mac Systems
Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based network service staff can assist Maryland small businesses to maintain an extensive set of IT products and technologies such as network infrastructure, email solutions, security consulting for computer systems and company processes, Microsoft Windows integration with UNIX/Linux, Solaris, or Mac OS X platforms, VMware options for processor consolidation and centralized administration, and transitioning from out-of-date systems to modern environments powered by newer versions of UNIX/Linux, Sun Solaris, Mac OS X, or MS Windows.

Progent's service professionals can provide online troubleshooting for computers based on leading derivatives of the UNIX OS such as: Apple Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or mainstream Linux products such as RedHat Linux, SUSE Linux, Debian GNU/Linux and Slackware Linux.

Cisco Network Infrastructure and Security Products
Progent is unmatched in the network support industry for providing fast and economical communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are sought-after networking engineers who are awarded this prestigious certification by passing intense testing administered by Cisco. Usually CCIEs are employed by large enterprises or nationwide Internet service providers, and so their services are not conveniently accessible to smaller companies.

CCIE certified consultants from Progent can help your business to architect, setup, and service a converged network infrastructure that can simplify operations, reduce costs, and speed time to profitability. By combining Cisco routers experience with Cisco Catalyst switches consulting services and Cisco wireless products configuration help, Progent can dramatically improve the business value of your information system in Maryland. To see additional information concerning Progent's support for Cisco network appliances, visit Cisco Technology Consulting Services.

Gold Partner for Remote Technical Support for Microsoft Windows
Progent's Microsoft-qualified online support professionals can deliver computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide variety of platform expertise including Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 migration, Windows Server 2008 support, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 application development, Lync Server 2010 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, SQL Server 2016 migration and programming and SQL Server 2014 support, System Center 2016 Operations Manager hybrid cloud infrastructure monitoring and analytics, System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server and Server Online training, SBS Server support, and Windows Essentials cloud integration.

Qualified System Security Experts
Progent provides you access to qualified CISA, CISM, and ISSAP security engineers who can deliver a variety of security solutions that can improve the defenses of your UNIX, Linux, Solaris, or Mac OS X network against attacks or assist you to revive fast from an attack. Security solutions provided Progent include: comprehensive security evaluation using technologies such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; designing secure architectures for off-site and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring. For more information concerning Progent's security services for small and medium-size companies, visit Progent's Consulting Services for System Security.

Applications Support: Training, Custom Development, Troubleshooting
Progent's Mac technology consultants can promote the creative facets of Mac environments by providing help services and education in imaging, audio, and video. Progent's consultants offer help in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or configuring an audio/video post-production studio.

Progent's Application Experts Team can supply in-depth engineering support and education in special application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for Microsoft applications including CRM, Project, Microsoft Word, and Office Excel. To find out more information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

Help Desk Service and Outsourcing Options
Progent offers three programs for Call Center assistance including UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Support Services, and Helpdesk Process Consulting and Staffing.

Progent's Help Desk Call Center Outsourcing Services are intended mainly for businesses who require the timely accessibility of a professional Call Center but who have limited funds and IT management bandwidth. Progent’s Virtual Help Desk is a seamless supplement to your existing Help Desk staff. Progent can act as a primary Help Desk for your organization, serve as an escalation resource for tough technical problems, or be ready in those situations when your ordinary resources are swamped. Progent's Help Desk Consulting Services can assist you in building an effective new Help Desk or enhancing your existing one, evaluating or customizing Help Desk application software to meet the particular needs of your company, or adding supplemental personnel to operate online with your internal Help Desk Call Center resources during high-demand scenarios like software migrations.

Progent is a Microsoft Gold Partner as well as a certified Cisco Partner and Progent's Help Desk Call Center team of seasoned UNIX, Linux, Solaris, Apple Mac OS X, Cisco and Microsoft experts are available to offer your customers convenient access to a reliable support team with extensive background in telephone-based support and remote access troubleshooting for small and medium-size business networks. Progent's concentration is on earning the Call Center a respected reputation as a key contributor to company productivity, and Progent's mission is to fix and not just record problems. To learn additional information concerning Progent's Call Center outsourcing, see Progent's Call Center Support.

Progent's Online Support Tools
Progent has deployed a collection of customized technologies, refined during years of field experience, focused on enabling the most advanced quality of service for providing remote technical help and troubleshooting for small and midsize company IT systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN remote connectivity enables the engineers of Progent's remote service group to link to your system without breaching corporate security.

Progent's advanced customer support database software includes thorough documentation of all support provided to Progent's clients. Every active Progent staff engineer has the benefit of the details of support rendered to each customer by any team engineer. This database of trouble tickets and solutions is organized as an easily accessible proprietary database that allows Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's partnerships with key industry leaders including Cisco and Microsoft permit access to additional extensive support knowledge bases as well as to manufacturers' in-house engineering personnel that allow Progent's online service experts to arrive at the optimal solutions promptly.