Maryland UNIX, Linux, Sun Solaris, Mac OS X Consulting Instant Online Phone Service from a UNIX Troubleshooter
If your business network is in Maryland you can depend on quick online contact with a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE support specialist to help with emergency issues affecting your network. Progent offers the services of among the most extensive groups of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE support professionals available by phone of any nationwide service organization in the United States. Rates are competitive, billing is per minute, engagement is fast, and support is world class.
In case your Maryland network is far from major metropolitan areas including Baltimore, Columbia, Silver Spring, or Dundalk, contact with UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE engineers could be problematic when there's an emergency. This can cause a drop in income for your company, upset customers, idle workers, and distracted executives. By contacting Progent, you have access to a qualified consultant ready to provide expertise when you need it to keep your computer network on line.
Because Progent charges for online support per minute, your business owes exclusively for services delivered. Progent imposes no startup charge. Many online support organizations demand significant minimum fees or charge for each fifteen minutes or more. Progent's by-the-minute granularity and straightforward pricing policy avoid unexpectedly large invoices for speedy repairs.
If your Maryland business requires urgent online assistance, learn how to talk to Progent's UNIX/Linux, Sun Solaris, Apple Mac, or CISCO CCIE engineers by visiting Progent's emergency online support, calling 1-800-993-9400, or sending email to information@progent.com.
Why is Progent's Online Support Services Unique?
Progent's experienced team of remote consulting professionals has a rich array of world-class computer knowledge. This allows Progent's remote technical support specialists to deal successfully with the most challenging technical problems faster than is feasible with typical third-party support organizations or with the in-house IT staff commonly available to small businesses. Progent has delivered phone-based services to companies in each state in the United States and has developed the technology and experience to fix problems economically in many different computer configurations that feature mixtures of UNIX/Linux, Sun Solaris, Mac, Microsoft, and Cisco technologies.
Progent's UNIX, Linux, Sun Solaris, Mac OS X, and CCIE engineers have been awarded advanced credentials including Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Progent's remote service experts also have a variety of high-level Cisco credentials including Cisco Certified Internet Expert (CCIE) in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
In order to assist businesses that run environments incorporating a mix of UNIX, Linux, Solaris, Mac OS X and Microsoft technology, Progent's phone-based support group offers the assistance of support specialists have earned important Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). To provide advanced security expertise, Progent offers phone-based contact with professionals with a variety of security certifications including Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers. The scope of Progent's technical knowledge combined with Progent's group approach to fixing technical difficulties streamlines trouble ticket escalation, if needed, to experts with sufficient background to deal with unusually intractable problems. This speeds up resolutions of emergency problems, avoids system disruption, and reduces technical support bills.
For organizations in the state of Maryland, Progent offers fast communication with an online UNIX, Linux, Solaris, Apple Mac specialist for urgent help to fix information system problems that are impacting your business and are outside the comfort zone of your on-hand IT service organization. Progent's UNIX/Linux, Sun Solaris, Mac OS X, and CCIE-certified service team can connect to your network with state-of-the-art remote troubleshooting technologies in order to provide rapid and affordable analysis and resolution of serious computer issues.
Troubleshooting Services Progent's Online Support Experts Can Provide Your Maryland Company
Progent network engineers can offer advanced support for an extensive array of UNIX, Cisco Systems, and Windows products and technologies including:
Online Expertise for UNIX/Linux, Solaris, and Mac OS X Systems
Progent's UNIX/Linux, Solaris, and Apple Mac online computer support staff can help Maryland companies to maintain a large array of IT products and technologies such as system infrastructure, messaging support, security expertise for networks and business processes, Microsoft Windows integration with UNIX/Linux, Sun Solaris, or Apple Mac systems, virtual server technologies for server economization and centralized administration, and moving from legacy applications to contemporary environments powered by newer versions of UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft Windows.
Cisco Systems Network Infrastructure and Security Solutions
Progent leads the IT consulting industry for providing immediate and economical communication with Cisco CCIEs. Cisco-certified CCIEs are sought-after networking consultants who are awarded this advanced credential by passing thorough examinations supervised by Cisco. The vast majority of CCIEs are hired by big enterprises or nationwide Internet service providers, and as a result their help is not conveniently accessible to the general public.
Progent is one of the rare IT support providers that makes sure that CCIEs stay available to help small and mid-size organizations. Also, Progent facilitates fast access to a CCIE via telephone so that you can benefit from immediate help for critical system problems that are hurting your business but are beyond the scope of your ordinary IT maintenance group. Progent's CCIE support experts can access your network by means of state-of-the-art on-line support tools to provide rapid and cost-effective analysis and remediation of urgent system problems.
Gold Partner for Phone-based Consulting for Microsoft Windows
Progent's Microsoft-authorized consultants offer phone-based network support and consulting help for the complete line of Microsoft server and office productivity solutions. Authorized as a Microsoft Gold Partner, Progent can provide your company the services of support engineers who can show you how to integrate, maintain and administer any Microsoft Server such as Microsoft Windows 2003 Server, SQL Server, ISA Server, Microsoft BizTalk Server, Commerce Server, Content Management Server, Small Business Server, Exchange Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft Virtual Server 2005, Microsoft Project Server, and Operations Manager 2007 and 2005. To find out more on Progent's services for MS server products, visit MS Servers Engineering Expertise.
CISA and CISM Certified Security Experts
Progent gives you access to qualified CISA and CISM security engineers who offer a variety of security services to bolster the defenses of your UNIX/Linux, Solaris, or Apple Mac network against assaults or help your business to recuperate fast from an attack. Security solutions provided Progent include: extensive security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds and Nikto; quick recovery from malicious assaults; configuring firewalls; planning safe techniques for remote and mobile access; securing your messaging system against viruses, spam, and DHA attacks; and implementing round-the-clock automated monitoring. To learn more about Progent's security services for small businesses, go to Progent's Engineering Support for Network Security.
Applications Services: Education, Custom Development, Integration
Progent's Apple Mac experts can promote the creative facets of Mac computing by providing help services and education in imaging, sound, and motion video. Progent's consultants can provide help in a variety of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Progent's Application Experts Group offers in-depth engineering expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office Word, and MS Excel. To learn more concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.
Call Center Service and Outsourcing
Progent provides three support programs for Help Desk Call Center assistance including UNIX/Linux, Solaris, Mac OS X, Cisco Systems and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services, and Call Center Process Consulting and Staffing.
Progent's Help Desk Outsourcing Services are designed mainly for smaller companies who require the immediate accessibility of a professional Help Desk with effective telephone assistance and the technical depth to escalate trouble tickets, but who have relatively small funds and internal support resources. Progent’s Virtual Help Desk is a seamless extension of your current Help Desk team. Progent can operate as a primary Help Desk for your organization, represent an escalation alternative for the most challenging network problems, or be available in overflow situations when your other resources are swamped. Progent's Help Desk Consulting Services can assist you in establishing an effective new Call Center or improving your existing one, evaluating or customizing Help Desk application software to meet the particular requirements of your business, or adding temporary staff to work remotely with your in-house Call Center group to deal with demanding scenarios like software migrations.
Progent is a Microsoft Gold Certified Partner as well as a certified Cisco Partner and Progent's Help Desk team of experienced UNIX, Linux, Solaris, Apple Mac, Cisco Systems and Microsoft experts can give your clients easy contact with a dependable technical support resource with extensive experience delivering telephone-based help and remote access troubleshooting for small business networks. Progent's concentration is on earning the Help Desk Call Center a positive image as a key contributor to company performance, and Progent's mission is to fix and not just record problems. To read more on Progent's Call Center outsourcing, go to Progent's Help Desk Services.
Progent's Online Service Tools
Progent has deployed an arsenal of optimized tools, evolved over many years of use, focused on allowing the highest quality of efficiency for providing remote technical help and repair for small company IT networks. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN offsite connectivity permits the experts of Progent's online support team to interface to your network without breaching network security.
Progent's advanced service reporting application keeps comprehensive records of all support delivered to Progent's customers. Every active Progent staff consultant has the benefit of the details of services rendered to each customer by any team member. This history of trouble tickets and fixes is organized as a conveniently accessible proprietary database that enables Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's partnerships with major industry leaders such as Cisco Systems and Microsoft make available other vast technical support databases and to vendors' internal support staff that enable Progent's remote consulting experts to arrive at the best solutions quickly.
Contact a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Expert Now
To learn how you can ask a UNIX, Linux, Sun Solaris, Apple Mac consultant or a Cisco certified CCIE for urgent remote engineering help in Maryland, phone 1-800-993-9400 or visit Expert Online Computer Support.
Progent's Network Help Desk Outsourcing Services are designed specifically for small organizations who require immediate access to a Help Desk Call Center with expert telephone support and effective escalation capability but who have to work within a limited information technology budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Support,
Secure Remote Access Provisioning, Initial System Evaluation, Problem Prioritization, Virtual Help Desk Support, Per Minute Billing, and Help Desk Software Selection and Integration.
Progent’s Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the rapid development of advanced business programs that can give your company a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and beyond the firewall. In addition to providing consulting, support and problem solving services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your information system. Progent can also help you upgrade from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by every consultant to every client. The discipline of documenting and organizing service records allows more efficient support and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who won’t let go of the keys to the kingdom.
Progent’s experienced Cisco IT security consultants offer expert PIX Firewall and ASA Firewall consulting services including infrastructure design, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers robust user and software policy enforcement, sophisticated attack protection, and secure access services. Ranging from economical, easy-to-install desktop devices for small and home businesses to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of security, high throughput, and high reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform,minimizing common OS-specific security gaps. PIX firewalls offer multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, interoffice and remote access IPSec VPN connectivity, intelligent networking services, and flexible administrative solutions. The Cisco ASA 5500 Series utilize technology proven in security appliances from Cisco's PIX 500 product line. Progent’s IT security experts can help you choose and configure any PIX 500 or ASA 5500 Series firewalls including the the Cisco PIX 506E, the PIX 525 Firewall, and the ASA 5550 Firewall.
Progent delivers easy, immediate, and cost-effective access to CCIE engineers. Cisco Certified Internetwork Experts are elite networking experts who earn this prestigious classification only as a result of intense examination by Cisco. CCIEs can resolve the most complex issues associated with network planning, implementation, troubleshooting, and support. Progent’s CCIE consultants work closely with Cisco engineers in identifying problems with Cisco's IOS platform and devising fixes or acquiring patches to correct anomalies. Progent can provide fast access to a CCIE by telephone so you can receive instant assistance for complex network troubles that are affecting business efficiency but are outside the scope of your usual IT support resources. Progent's CCIE support professionals can access your environment using state-of-the-art remote support technology to provide timely and affordable analysis and remediation of critical network difficulties.
Progent can assist your company to plan and implement an efficient transition from a Sun Solaris-based information system to a network based on MS Windows and capable of supporting Microsoft's popular office productivity suites, commercial applications, and software development tools. Progent's Sun Solaris, Windows and Cisco engineers and software development experts can show you how to guard your information and reduce business discontinuity by designing an effective transition plan that protects your current assets in Sun Solaris application and technology. UNIX-to-Windows migration consulting expertise available from Progent include analysis of existing infrastructure, migration planning and testing, Exchange migration expertise, data and application software transition, and processor and storage system migration and economization.
Progent offers nationwide remote technical support and consulting services for companies that run Sun Solaris environments or whose IT systems feature a mix of Sun Solaris and Microsoft Windows products. Online network consulting provides maximum return for your information technology dollar by protecting client productivity and shortening the time charged for computer repair services. Sophisticated remote support utilities and skilled service specialists and consultants allow Progent to handle the majority of network issues without wasting time and expense by traveling to your site. In the vast majority of cases your IT problems can be dealt with by telephone or via a combination of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP and ISSAP certified security specialists to assist you with the most challenging network problems.
E-Mail Guard represents a comprehensive solution for blocking spam and viruses. E-Mail Guard handles the protection and management of company email by providing constantly updated spam and virus blocking, policy management, content filtering, and defense against email-borne DHA and DoS attacks. E-Mail Guard also features tracking, administration and reporting utilities as well as outgoing email testing to let you fix your e-mail environment and specify and enforce company security policy.
ISA 2004 Standard Edition Server IT Consulting Professionals
Progent’s Microsoft certified consultants provide small and midsize companies expertise for Microsoft ISA Servers. Microsoft's ISA Server includes a full featured application-layer aware firewall that can secure your IT system from attack by outside and internal sources. ISA Server provides deep inspection of Internet protocols such as Hypertext Transfer Protocol, which allows ISA Server to uncover many attacks that can elude ordinary firewalls. The integrated firewall and VPN structure of ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISA and CISM certified security consultants can help you strengthen your IT protection through expert planning and integration of ISA Servers. ISA Server is offered in a number of versions that include the ISA 2006 Enterprise Edition Server and the ISA 2006 Standard Edition Server. Progent’s Microsoft ISA Server support team can also show you how to configure Microsoft Proxy Server and migrate from ISA 2000 Server to the newest versions of ISA Server.
Progent can provide small companies with an IT management expert who can act as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you deploy sensible IT products to enhance business operations so they align better with your business goals. Your company can develop and install a well thought out IT plan without absorbing the cost of a full-time Chief Technology Officer.
Progent's Solaris family support services provide small and mid-size companies and software developers support for managing and supporting Sun Solaris systems that operate with Microsoft-powered technology. Progent can give your organization access to Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This wide range of expertise offers you a convenient single consulting firm to show you how to create and maintain a protected and robust mixed-platform network and communications infrastructure that allows Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with major variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations such as RedHat Linux, SUSE, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent's Apple Mac networking engineers can assist you with a wide range of network foundation areas including network architecture, off-site and mobile connectivity, internetwork communication, protection, and emerging technologies such as VoIP and fast wireless connectivity. For company networks built solely on Apple Mac OS X or for systems incorporating a mix of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the knowledge and depth to handle the challenge of designing, configuring, and supporting a network architecture that is reliable, safe, productive and aligned with your corporate objectives. Progent can help you configure Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage products, and Apple's Xsan storage area network solution. Progent can also provide skilled experts to support Cisco routers and switches.
Progent is committed to information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Medium-size companies who utilize familiar independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
Progent's Cisco-certified IT engineers can help you build an affordable, high availability Internet connection architecture that can deliver 24x7 Internet connectivity through a broad range of fault tolerant Internet network products and services including high availability BGP, transparent fail-over, and redundant ISPs. Progent offers CCIE professionals to help you utilize the most current technology for high availability Internet connectivity to build a cost-effective, completely redundant Internet interface with automatic failover and other features to deliver non-stop Internet connections.
