Maryland UNIX, Linux, Solaris, macOS and OS X Help

If your business computer network is in the state of Maryland you can depend on fast online technical support from a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified professional to help with the toughest problems affecting your computer network. Progent offers the services of among the most extensive teams of UNIX and CCIE-certified support professionals accessible online of any independent service organization in the U.S. Rates are affordable, charges are per minute, sign-up is immediate, and support is world class.

If your Maryland office is located some distance from more populated urban neighborhoods such as Baltimore, Columbia, Silver Spring, or Dundalk, access to UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts may be problematic when there's a network crash. This can result in a drop in income for your business, upset customers, idle workers, and defocused management. By contacting Progent, you have access to a qualified professional who can deliver assistance when you have to have it to keep your network operating.

Because Progent bills for phone service per minute, your company owes exclusively for technical help provided. Progent requires no initialization charge. Some online consulting companies demand substantial minimum time requirements or bill for every quarter hour or longer. Progent's small granularity and straightforward pricing mechanism save you from unexpectedly large tabs for fast fixes.

If your Maryland business requires remote support for UNIX/Linux, Sun Solaris, macOS and OS X or Cisco technology, visit Progent's phone-based support, call 866-776-4368, or see Contact Progent.

What Makes Progent's Online Technical Support Services Special?
Progent's experienced team of remote consulting engineers offers a broad array of in-depth information technology skills. This allows Progent's remote technical support specialists to resolve the most complex technical problems faster than is possible with typical third-party service organizations or with the in-house IT resources commonly found in smaller businesses. Progent has developed the technology and skills to fix technical issues efficiently in a wide variety of computer environments that incorporate mixtures of UNIX/Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco products. (See Progent's client testimonials.)

Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CCIE service specialists have earned major certifications including Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's online support experts also hold a number of key Cisco credentials including Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.

To help companies who operate environments powered by a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft Windows operating systems, Progent's remote support group makes available the help of support specialists who hold prestigious Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide company-wide security consulting, Progent provides phone-based contact with engineers with major security certifications including Certified Information Security Manager Engineers, CISSP specialists, and Information System Security Architecture Professional engineers. The range of Progent's expertise combined with Progent's team-oriented approach to fixing network problems allows trouble ticket escalation, if needed, to specialists with relevant competence to deal with unusually intractable jobs. This accelerates remediation of urgent network problems, prevents system downtime, and minimizes technical support invoices.

For companies throughout Maryland, Progent allows virtually instant online access to a UNIX/Linux, Sun Solaris, Apple macOS or OS X consultant for emergency help to troubleshoot computer problems that are hurting your business but are outside the experience of your local network maintenance resources. Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and Cisco CCIE-certified network experts can connect to your network using the latest remote support utilities that allow them to perform quick and efficient diagnosis and resolution of serious computer issues.

Troubleshooting Services Progent's Phone-based Support Specialists Can Provide Your Maryland Company
Progent's service specialists can offer expert support for a comprehensive set of UNIX/Linux, Apple OS X, Cisco, and Microsoft technologies such as:

Remote Troubleshooting and Consulting for UNIX/Linux, Solaris, and macOS and OS X Environments
Progent's UNIX, Linux, Solaris, and macOS and OS X online network service staff can help Maryland companies with a comprehensive assortment of information products and technologies including system architecture, email solutions, security expertise for networks and company processes, Microsoft Windows coexistence with UNIX, Linux, Sun Solaris, or Apple macOS and OS X platforms, VMware options for processor consolidation and streamlined administration, and moving from dated systems to current environments based on updated versions of UNIX, Linux, Sun Solaris, macOS and OS X, or Windows.

Progent's support professionals offer online troubleshooting for systems powered by major versions of the UNIX platform such as: macOS and OS X, Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or mainstream Linux platforms including RedHat Linux, SUSE, Debian GNU/Linux and Slackware.

Cisco Network Infrastructure and Security Technology
Progent leads the IT consulting industry for providing immediate and affordable access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are sought-after networking professionals who earn this advanced credential only after strenuous examinations given by Cisco. In most cases CCIEs are hired by big corporations or nationwide Internet service providers (ISPs), and so their services are not easily available to the general public.

Progent is among the rare IT technology consulting firms that ensures that CCIEs stay accessible to help small and medium sized companies. Also, Progent can provide fast access to a Cisco CCIE by phone so that you can benefit from timely assistance for urgent network problems that are impacting your business but are beyond the experience of your local system support group. Progent's CCIE engineers can connect to your environment by means of state-of-the-art remote troubleshooting tools in order to execute quick and economical analysis and repair of critical network trouble. To find out more information about Progent's expertise in Cisco infrastructure, refer to Cisco Network Engineering Expertise.

Microsoft Certified Partner for Online Technical Support for MS Windows
Progent's Microsoft-certified online service experts can provide computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad variety of platform expertise such as Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 consulting, Windows Server 2008 R2 maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server 2013 development, Lync Server implementation and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, System Center 2016 Operations Manager hybrid cloud infrastructure monitoring and analytics, Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

Certified Security Specialists
Progent provides you the services of qualified CISA, CISM, and ISSAP security engineers who can deliver a variety of security solutions that can strengthen the resistance of your UNIX, Linux, Solaris, or macOS and OS X network against attacks or assist your business to recover fast from a breach. Security solutions provided Progent include: extensive security evaluation utilizing platforms such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious assaults; integrating firewalls; planning secure techniques for remote and mobile access; protecting your email system against spam and DHA attacks; and setting up continual network monitoring. To learn additional information on Progent's security services for small and midsize companies, refer to Progent's Consulting Expertise for System Security.

Applications Support: Online Classes, Custom Programming, Troubleshooting
Progent's Apple Mac technology experts can support the creative facets of Mac environments by providing consulting services and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or configuring an audio/video production studio.

Progent's Application Experts Group offers in-depth engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. To read additional information about Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

Help Desk Call Center Support and Outsourcing Alternatives
Progent offers a variety of programs for Call Center services that include UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Help Desk Support Services, and Helpdesk Operations Consulting and Staffing Services.

Progent's Call Center Outsourcing Services are designed primarily for companies who require the timely availability of an effective Help Desk Call Center but who have relatively small funds and internal support resources. Progent’s Virtual Help Desk is a transparent extension of your current Call Center staff. Progent can act as a primary Help Desk Call Center for your organization, represent an escalation resource for the most challenging network problems, or be available in those instances when your other resources are swamped. Progent's Help Desk Consulting Services can aid you in building an effective new Help Desk Call Center or improving your current one, selecting or programming Help Desk Call Center application software to address the special needs of your business, or providing temporary personnel to operate remotely with your internal Help Desk Call Center resources to handle high-demand events like system upgrades.

Progent is a Microsoft Partner and maintains a large team of Cisco-authorized networking specialists. Progent's Call Center staff of seasoned UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft professionals can provide your clients fast access to a reliable technical support team with years of experience delivering telephone-based help and online troubleshooting for small and midsize business information systems. Progent's focus is on earning the Help Desk Call Center a positive reputation as a solid contributor to business success, and Progent's mission is to fix rather than merely record problems. To find out additional information about Progent's Call Center support, refer to Progent's Help Desk Services.

Progent's Remote Technical Support Tools
Progent has deployed a collection of optimized tools, refined during many years of use, focused on enabling the highest quality of efficiency for delivering remote engineering support and repair for small and medium-size business IT networks. Progent provides safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN remote access permits the experts of Progent's online support team to connect to your network remotely without breaching network security.

Progent's powerful service database application stores thorough histories for all support delivered to Progent's customers. Every active Progent team engineer has access to the specifics of support rendered to every customer by any staff engineer. This history of trouble tickets and fixes is structured as a readily searchable internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's partnerships with major vendors including Cisco and Microsoft permit access to other vast support databases and to manufacturers' in-house engineering personnel that enable Progent's remote service specialists to arrive at the best solutions promptly.