for Business IT Systems: Online Phone Support and Troubleshooting
For small office computer networks located anywhere in the state of Maryland, Progent's Microsoft and Cisco qualified technicians can provide remote phone assistance and remote troubleshooting to fix your computer network issues quickly and affordably. Progent has acquired world-class expertise, sophisticated utilities, and support knowledge bases to diagnose and resolve IT problems without the high cost and time delays normally associated with in-person technical service dispatches.
If your Maryland organization is located beyond the larger metropolitan areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local network systems support options may be limited in expertise, or unavailable during urgent situations. This results in a network environment that is unstable or causing productivity loss due to technical problems continuing for too long. Progent’s staff of network consultants average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a broad range of technical tasks for a diverse range of clients. This means you obtain not only the technical know how needed for the task, but a professional with field proven methods for applying those skills to provide cost effective network solutions.
Sophisticated Remote Access Tools
Sophisticated remote access tools and experienced technicians and consultants combine to enable Progent to solve most network problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical personnel, and extensive on-going training.
Eliminate Dependence on Freelance Consultants
By developing a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your company with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house IT organization.
Best Practices by Expert Consultants
Many companies located far from areas with plentiful expert engineers resort to untrained or inexperienced local consultants for critical computer network support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
Remote Computer Network Administration and Support
Remote support tools and technologies have improved to the point that there is seldom a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent engineers. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Network Monitoring Expertise
Progent offers a selection of Network Support Packages based on the sophisticated monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies issues before they can disrupt your network.
Anti-Virus and Anti-Spam Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, comprehensive solution to keep your company mail free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policy.
Custom Development Services
Progent can provide expert software architects and developers for developing custom business software in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reporting. Progent has deep experience successfully developing both simple and complex application development projects for businesses of all sizes.
Affordable Network Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with under qualified experience can take many times longer to perform the same task than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly architected or implemented IT infrastructure that is unusable can cost a business many times over its’ price in lost productivity.
24x7 Support for Maximum Network Uptime
For companies with line-of-business applications, Progent offers remote support services on a 24 x 7 basis. Added to Progent's automated 24x7 network server monitoring package, this service can help promote the maximum network uptime.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small organizations a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house Information Technology staffs with the expertise or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s extensive background both as an integrator and consumer of wireless network technology makes it possible to offer expert consulting support for a broad range of wireless network applications.
Sun Solaris Consulting Services
Progent offers your company access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISA certification. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Windows and UNIX-based environments.
AT&T is the outgrowth of the combination of SBC, AT&T, Pacific Bell, and BellSouth. AT&T is a Tier 1 Internet Service Provider and offers a wide range of data services such as SBC DSL, T1, and ISDN for high-speed data and AT&T Bonded T1, Frame Relay, and Asynchronous Transfer Mode for enterprise customers. SBC IP Flexible Reach includes SBC Voice over IP solutions for multi-site organizations to unify PBX activity. Progent has an agent agreement with AT&T and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to incorporate AT&T carrier services to create a world-class, cohesive communications solution on a realistic budget.
Progent’s Cisco-qualified network experts offer wireless integration services for Cisco WAP and wireless bridge technology. Cisco provides access points that have either solo 802.11g transceivers for up to 54 Mbps of capacity or dual-radio access points supporting both 802.11g and 802.11a for up to 108 Mbps of bandwidth. Progent’s Cisco wireless professionals can provide expertise for the whole line of Cisco 802.11g wireless access points and wireless bridges including the Cisco Aironet 350 Access Point, the Cisco Aironet 350 Wireless Bridge, the Cisco Aironet 1130AG Series and 1230AG Series access points, the Cisco Aironet 1300 Series Outdoor Access Point/Bridge, the Cisco Aironet 1400 Wireless Bridge, plus any Cisco 802.11b Wireless Access Point device. The Cisco Aironet 1130AG Series and 1230AG Series access points are designed to protect current and ongoing system infrastructure investments. The 802.11a radio handles data rates of up to 54 Mbps on 12 free 5 GHz channels to provide high performance plus maximum scalability. The 802.11g transceiver allows data rates up to 54 Mbps in the 2.4 GHz band. When using an 802.11g radio, the access point may be configured to support only 802.11g users for high-performance scenarios, or, for better investment protection, it may be configured to handle both 802.11g and older 802.11b devices.
Progent's Microsoft Gold certified SQL engineers offer an array of services to assist small businesses to design, implement, administer, and troubleshoot Microsoft SQL Server 2008 systems in order to get the maximum strategic advantage from this state-of-the-art database management technology. Also, Progent can provide assistance with network infrastructure, company-wide security, and application programming to optimize the business benefit of your computer network.
Progent's certified consultants can help you analyze the potential benefits of Hyper-V-powered server virtualization for your company, conduct pilot implementations to validate Hyper-V's operation with your line-of-business applications, evaluate your network infrastructure for smooth performance with virtualization technology, assist you in upgrading to Microsoft Windows Server 2008 and setting up, educate your IT staff to monitor and manage Hyper-V, offer expert consulting help for improving the protection of your virtual machines, design and validate disaster recovery procedures that maximize network uptime, and provide continuing consulting and technical support including affordable low-cost remote troubleshooting and comprehensive Help Desk outsourcing.
Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you are billed just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
Progent’s team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, in the trenches of IT service, executing a broad variety of technical projects for a large array of customers. Every Progent support professional shares a proven collection of individual best practices that are incorporated into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical help, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world network problems rapidly.
Progent has agent relationships with some of the industry's leading data/voice carriers and can provide your company the same data/voice bundles you can purchase by buying direct. Progent can also help you to identify the service packages that make the best sense for your environment and can deliver world-class consulting expertise to help you integrate your data and voice services into a cohesive system that maximizes the business value of your IT network. Carriers whose connections are offered by Progent include AT&T, Speakeasy, and NextWeb.
Progent's expert consultants can help you define and implement a smooth in-place Microsoft Exchange 2007 migration strategy that avoids network downtime, reduces long-term support requirements, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site migrations, Progent offers the background to complete your project rapidly and affordably. Progent's Exchange Server 2007 support, repair, and consulting offerings include expertise with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange Server 2007.
For small company information systems, managing and combining virus protection with business continuity along with the preparartion for restoring vital information assets after a successful attack demands an on-going struggle that involves a variety of tools, processes, and security policies. Progent’s CISM and ISSAP certified security experts can assist you with system security and virus defense in several areas, from security assessments to designing a comprehensive security strategy. Progent’s security support services feature economical per hour or contract service to help clients install and maintain secure small business information networks powered by Windows and Cisco Systems solutions. Progent offers expertise for information security products from all leading security defense vendors such as Cisco PIX Firewall, Computer Associates, Netscreen, Symantec, McAfee, Sonicwall, Neoteris, Ingate, and Watchguard. Progent’s computer security support engineers can provide expertise in physical security, wireless security, operations security, hardware security, applications development security, security architecture, security administration, security planning, security evaluation, and network security auditing. Progent can also assist with telecom, network and Internet security, access control systems and methodology, business continuity planning, information backup, and encryption.
Progent's Solaris family support services offer small businesses and developers assistance with managing and supporting Solaris environments that operate with Microsoft-based networks. Progent offers your organization access to Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of experience offers you a convenient single consulting firm to help you create and maintain a protected and robust mixed-platform network and communications environment that allows Sun Solaris and Microsoft interoperability by integrating Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux variations including RedHat Linux, SUSE, Mandrake/Mandriva, Debian-GNU, and Slackware.
Years of background delivering Microsoft support and Cisco network consulting has enabled Progent to build an unmatched capability for supporting branch offices that need IT service with the flexibility common to with small companies but which offers professional communications, complete documentation, and adherence to corporate IT standards. If your enterprise maintains a branch office situated anywhere in Northern California or any area served by Progent's consultants, Progent can provide a broad array of onsite and remote network consulting services and system architecture assistance.
