For small company networks located within the state of Maryland, Progent's Microsoft and Cisco authorized technicians can deliver online assistance and troubleshooting to resolve your computer system problems quickly and cost effectively. Progent has acquired enterprise-class expertise, software utilities, and support databases to diagnose and fix IT problems without the expense and time delays normally associated with in-person service dispatches.

If your Maryland company is situated beyond the larger metro areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your nearby computer network support choices may be limited in technical capability, or not available during a crisis. This can result in a computer network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís group of field proven network professionals average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a extensive range of technical projects for a varied range of customers. This means you get not only the technical competency needed for the task, but a professional with field proven methods for applying those skills to deliver excellent network solutions.

Help with Choosing an Internet Service Provider and an Internet Service Plan
Progent offers access to the affordable support of online Internet connectivity consultants to assist your organization to assess or enhance your ISP services so your Internet access solution meets your business needs. Support services available from Progent include assessment of your current bandwidth use, vendor and plan analysis and selection, network provisioning, and managing a smooth switchover to a different carrier and/or service plan. Network provisioning can include optimizing current routers and switches and configuring new ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Remote Support for Microsoft Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based networks Nationwide. Progent's certified engineers have the expertise to assist you to troubleshoot and solve complex network problems quickly and cost effectively. The breadth of information technology expertise represented by Progent's staff of consultants makes it possible to escalate even the toughest issues to the right specialists as necessary. Whether you require occasional phone support and remote repair or continuing availability of a Helpdesk Call Center, Progent's engineers can provide your organization with enterprise-level expertise without the cost and management overhead of running a big internal support group.

ProSight DPS Managed Backup
Progent's ProSight Data Protection Services automated backup and disaster recovery offers small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about Progent's entire ProSight line of low-cost outsourced network management services for small and medium-size businesses.

MySQL Software Programming and Database Administration Support
Progent's certified MySQL RDBMS consultants offer a range of budget-friendly support services to assist organizations of all sizes to optimize the strategic benefit of their MySQL environment. Expertise offered by Progent for MySQL systems cover database administration services, application programming, and MySQL migration assistance.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity. Learn about the entire ProSight series of value-priced managed services for small organizations.

Temporary Chief Information Officer Services
Progent can supply businesses with an information management expert who can function as a part-time Chief Information Officer. This veteran IT officer can provide long-term direction to help you to deploy appropriate IT products to improve business operations so they align better with your business goals. Your business can develop and implement a well thought out information technology plan without incurring the cost of a full-time Chief Information Officer. Critical services Progent's part-time Chief Information Officer can carry out include strategic planning, establishing IT budgets, developing and tracking models for Total Cost of Ownership, analyzing business processes, negotiating with vendors, defining security standards, monitoring service level agreements, streamlining data center administration, computer desktop support solutions, software revision control, and business continuity planning.

Microsoft Dynamics NAV Consulting
The updated edition of Microsoft Dynamics NAV ERP offers powerful new features such as tailored Role Centers, improved business intelligence and reporting options, and advanced workflow support. Progent's Dynamics NAV consulting professionals offer custom programming, configuration and debugging services to help you to take advantage of MS Dynamics NAV. Progentís engineers can show you how to connect MS Dynamics NAV ERP software to additional systems and programs. In addition, Progent can assist your organization to create and utilize data warehouses so you can enhance your understanding of your business, attract additional customers, expand your sales strategies, and build successful alliances.

Migration Support for Skype for Business
Progent's Microsoft Skype for Business consultants can provide online and on-premises expertise for companies of all sizes to evaluate the benefits of upgrading to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design a local, cloud-based or hybrid deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Office 365; configure HA solutions; connect Skype for Business with your PSTN gateway; and interface with other collaboration systems like Cisco Video Interop Server. Progent's certified network security experts can assist you design and validate a security strategy for your Skype for Business deployment that is compliant with regulatory standards.

Team Approach to Service and Technical Problem Escalation
Computer technologies have grown increasingly sophisticated. At the same time, typical small office networks include software and hardware from dozens of different suppliers. All this makes computer integration and maintenance increasingly challenging. It is impossible for even the most experienced engineer to have deep knowledge in all areas of information technology, or extensive practical experience in the enormous range of hardware and software products, models, and revisions that small companies incorporate in their information networks. Progent utilizes a collaborative approach to network consulting and depends on subject matter experts to bring in-depth knowledge when needed to fix complex problems effectively, at the lowest expense to you.

Progent's Consulting and Training Services for Office Word and Office 365 Word
Progent's Microsoft Office Word and Office 365 Word experts can provide a wide selection of affordable online consulting services to help you to maintain your legacy Microsoft Office Word solution or assist you to move to a newer version of Microsoft Office Word. Services offered by Progent's Word experts include VBA programming, isolating and fixing compatibility problems between different releases of Word, interfacing Office Word with other Microsoft Office apps like Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,network enhancements for dependable. reliable cloud access, security and compliance consulting, and smart phone integration, and online Office Word training sessions customized for individuals or groups.

Immediate and Economical Remote Consulting and Support Throughout the U.S.
Progent has delivered remote or onsite network support help to organizations in each state in the country. Many of these clients have shown their appreciation to Progent in the form of testimonials to the quality of Progent's service personnel. Take a look at Progent's customer testimonials to learn what people say about the quality of Progent's IT services

Exchange 2010 Migration Help
Progent's Microsoft Gold-certified Exchange Server 2010 consultants can assist your company to evaluate the value of Microsoft Exchange Server 2010 for your organization and can help your IT staff to design and execute an economical upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2000 that will provide quick ROI by improving your productivity, cutting the expense of equipment and service, streamlining management, and integrating your key communications technologies.

Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager, is a unified voice messaging system that facilitates collaboration by providing flexible set of alternatives for accessing calls and messages within a framework that is simple to deploy and manage. Cisco Unity Connection allows you to read and manage your voicemail from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response, and automated-attendant services for small to medium businesses and enterprise branch offices with up to 500 users. Progent's Cisco-qualified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and technical support services to ensure that your voice messaging deployment continues to deliver significant competitive value.

Contact a Progent Computer Support Expert
To see how you can contact a Progent network consultant for online or on-premises assistance in , call 1-800-993-9400 or visit Remote Network Help.

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