For small business computer networks located throughout the state of Maryland, Progent's Microsoft certified consultants can deliver online help and remote troubleshooting to solve your network problems fast and cost effectively. Progent has developed enterprise-level skills, advanced software tools, and support databases to identify and resolve IT problems without the expense and delays normally associated with in-person service dispatches.

If your Maryland organization is situated beyond the larger metro areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local computer network support choices may be limited in technical expertise, or not available during urgent situations. This results in a network that is unstable or causing productivity loss due to technical problems continuing for too long. Progentís staff of network engineers average more than 12 years of real-world industry experience, in the trenches of network support, performing a wide variety of technical tasks for a broad range of clients. This means you obtain not only the technical skills needed for the job, but an expert with proven methods for applying that expertise to assist with affordable network solutions.

Business Intelligence Reporting Consulting and Development
Progentís business information reporting consultants offer online and onsite consulting to help your organization with any aspect of business intelligence reporting ranging from debugging or modernizing applications to planning and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can help your company to support your current BI environment, assist you to migrate reports and databases from a legacy reporting platform to a current solution, and provide custom remote mentoring tailored to your individual requirements. Progentís business reporting and analytics consultants can provide expertise in the leading business intelligence reporting and visualization tools including the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, Report Designer and Report Builder.

NetApp SAN Storage Solutions
Progent offers enterprise clients remote or onsite NetApp SAN consulting services for NetApp's complete line of SAN storage products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN solutions supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, non-disruptive patching, storage management, security and compliance, high availability, and remediation. Progent can provide Tier 3 support to assist you to take care of issues with NetApp SAN storage environments efficiently following leading practices.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help you plan, configure, administer and troubleshoot VMware vSphere-based virtualization solution for local networks, cloud environments, or hybrid cloud systems. Progent's VMware vSphere and NSX consultants can provide world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high availability, fault tolerance, and application mobility.

Cisco Unified CM and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), originally named CallManager, operates as the foundation of Cisco's communications and collaboration solution. Unified Communications Manager and Unified Communications Manager Express (CME) provide a borderless IP-PBX by integrating with unified messaging applications like Cisco Unified CM IM and Presence Service, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can assist with any aspect of CUCM support and debugging in areas such as integrating Cisco VoIP phones and desktop video IP phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE networking support, designing Cisco UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server and Skype for Business.

PC Desktop Support Services
Progent's desktop support team can assist you to install PCs, laptops, or wireless devices as needed or help your business to plan and execute a company-wide upgrade to a new edition of an OS or an updated version of an important end-user program. Progent's Microsoft PC specialists can install programs from the Office line of end-user software or Microsoft Dynamics accounting and customer relationship programs on your workstations so they interact efficiently with all Microsoft programs, software from third-party publishers, SQL databases, and key solutions network-wide. For example, Progent can set up Outlook email client on a workstation or laptop to align with both the work profile of the user and the security policies of your company. Progent can in addition provide remote and in-person troubleshooting services for workstations.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with synchronous replication to deliver rapid, zero RPO disaster recovery between datacenters that are as far as 185 miles (300km) apart. Progent offers the skills of a certified NetApp MetroCluster consultant who can help you to plan, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that meets your functional needs and IT budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by providing guidance with procedures like assigning disk pools, determining plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR system to show adherence with industry standards and regulatory mandates.

Migration Support services for SharePoint 2013
Progent has been providing SharePoint support since the first SharePoint product was released more than a a dozen years, and Progent has the breadth and depth of technical knowledge to help organizations of any size to design and implement a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that bring significant business benefit to your information network. Progent's Microsoft Gold-certified consultants can assist you to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; determine if an on-premises, online or hybrid deployment is best suited for your organization; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent offers full project management support or can help in individual jobs associated with your SharePoint 2013 migration.

Microsoft System Center 2016 Consulting Services
System Center 2016 provides major improvements for managing hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

VMware NSX Network Virtualization
VMware's NSX virtual network technology enables you to build entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX virtual network technology, VMware SRM can rapidly recover the complete logical network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to help you to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM and VMware NSX.

Planning and Deployment Consulting for Skype for Business
Progent's Microsoft-certified Skype for Business integrators offer remote and onsite expertise for organizations of any size to assess the costs/benefits of upgrading to Skype for Business from any version of Lync Server or Office Communications Server. Progent can assist you to plan a local, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office; configure HA solutions; connect Skype for Business with your PSTN gateway; and integrate other collaboration systems like Cisco UC. Progent's certified network security consultants can assist you design and verify a security environment for your Skype for Business deployment that meets regulatory standards.

Progent's Consulting Support for Microsoft Windows Server Essentials
Windows Server Essentials is an affordable, entry-level operating system that allows small businesses to make the move from the older stand-alone on-premises datacenter to the contemporary hybrid networking paradigm that combines local and virtualized cloud-hosted resources. Progent's certified Windows Server 2012 R2 Essentials consulting experts can provide budget-friendly online consulting and technical support for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the potential business advantages of moving to Windows Server Essentials and implementing a hybrid on-premises/cloud-based design for your network environment. Progent can provide full-service project management support to help you design and execute a smooth move to Microsoft Windows Server Essentials, Office 365, and other Azure Cloud platforms and services. (Find out about Progent's Office 365 integration with on-premises installations of Exchange and Microsoft Azure integration support.) Progent also offers as-needed consulting, technical support, and customized training.

Migration Support services for Microsoft Windows 10
Progent's Windows Windows 10 planning consultants can assist businesses of any size to assess Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Online and onsite assessment and migration support for Microsoft Windows 10 offered by Progent include ROI estimates, project supervision, application compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile management and synchronization, teleworker connectivity, data and identity security, streamlined provisioning and administration, network infrastructure design, Wi-Fi support, disaster recovery planning, webinar training for IT support personnel and users, and post-migration technical help.

Exchange 2010 Server Upgrade Support
Progent's Microsoft Gold-certified Exchange 2010 consultants can assist you to evaluate the benefits of Microsoft Exchange 2010 for your business and can assist you to plan and carry out an economical upgrade to Microsoft Exchange 2010 from Exchange 2003 or Microsoft Exchange Server 2000 that will offer quick return on investment by increasing your productivity, cutting the cost of hardware and support, streamlining management, and integrating your key communications platforms.

Talk to a Progent Network Support Expert
To learn how to get in touch with a Progent computer support expert for remote or on-premises expertise in , phone 1-800-993-9400 or visit Remote Network Support.














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