For small office networks located in the state of Maryland, Progent's Microsoft authorized consultants can provide remote phone assistance and remote troubleshooting to repair your computer system troubles quickly and affordably. Progent has acquired enterprise-class expertise, software tools, and support knowledge bases to diagnose and resolve network problems while avoiding the high cost and time delays associated with in-person service visits.

If your Maryland company is located outside of the larger urban areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local network systems support choices may be limited in expertise, or not available during urgent situations. This can result in a network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís group of expert network consultants average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a varied range of clients. This means you obtain not only the technical know how needed for the job, but a professional with demonstrated methods for applying that expertise to assist with excellent network solutions.

ProSight DPS Managed Cloud Backup
ProSight Data Protection Services cloud backup and disaster recovery provides small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Learn more about the entire ProSight family of affordable outsourced network management services for small organizations.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read about Progent's complete ProSight series of low-cost network management outsourcing services for small and medium-size businesses.

Migration Help for SharePoint 2013
Progent has been providing SharePoint support since the initial product was released more than a a dozen years, and Progent has the breadth and depth of technical knowledge to assist organizations of all sizes to design and implement a SharePoint Server 2013 installation and create SharePoint 2013 applications that bring significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist you to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; decide if an in-house, online or hybrid deployment is most sensible for your busi9ness; and pick the right edition of SharePoint 2013 for your applications. Progent offers comprehensive project management services or can assist in specific jobs related to your SharePoint 2013 migration.

Assistance with Selecting an Internet Service Provider and an Internet Connection Plan
Progent can provide the cost-effective services of remote Internet connectivity experts to assist your organization to assess or enhance your Internet services so your Internet access solution meets your business needs. Support services provided by Progent include evaluation of your existing bandwidth utilization, vendor and plan comparison and ordering, network provisioning, and managing a seamless move to a new ISP and/or service arrangement. Network provisioning can include enhancing current routers and switches and configuring new ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and collocation vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Configuration Manager 2016 Hybrid Cloud Integration
System Center Configuration Manager 2016 automates application and device provisioning and updating, streamlines compliance settings control, keeps track of network resources, protects against corporate data leakage, provides network health reporting, enables safe end-user self service, and offers a single control mechanism for administering mixed-OS networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration specialists can assist you with any aspect of planning, implementing, using and repairing a SCCM 2016 deployment for local, cloud-based, or hybrid environments.

Business Intelligence Reporting Consulting
Progentís business information reporting experts can provide remote and on premises expertise to assist you with any aspect of business intelligence (BI) reporting from troubleshooting or enhancing reports to planning and deploying a comprehensive BI solution. Progent's BI consultants can assist your company to support your current reporting system, help you to migrate reports from an outdated reporting platform to a current solution, and deliver custom online mentoring to meet your specific requirements. Progentís management reporting consultants can provide experience in the leading business analytics reporting platforms including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, Report Designer and Report Builder.

Unified Communications Manager and Unified CM Express Consulting
Cisco Unified Communications Manager (Unified CM), originally known as CallManager, acts as the foundation of Cisco's collaboration platform. Cisco Unified CM and Unified Communications Manager Express provide an advanced IP-PBX solution by integrating with applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can assist with any facet of CUCM setup and troubleshooting in areas that include integrating VoIP phones and desktop video phones, reviewing dial plans, setting up SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, creating UCS server failover systems for high availability, and integration with Exchange Server.

MS Project Server Integration
Progent's certified Microsoft Project Server and Project Online experts offer comprehensive remote and on-premises support services for Microsoft Project Server and for all Microsoft products that integrate in conjunction with Microsoft Project Server. Services offered by Progent include Microsoft Project Professional and Project Web App set up, SharePoint Server 2013 design and deployment, SQL Server 2016 integration, Microsoft SQL Server 2014 programming and troubleshooting, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 troubleshooting,Office Excel and Microsoft Office 365 Excel application support, plus Office PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE consultants to assist you to enhance your infrastructure to accommodate local, branch office, home-based, and mobile workers so they can utilize Project Server to collaborate safely and productively. Progent's network security consultants can help you to adopt and police security workflows that safeguard important business data without disrupting the efficient sharing of legitimate data.

Expert Wireless Consulting and Support Services
Progent's wireless integration consultants offer broad backgrounds in the integration and support of wireless networking technology and can assist your IT team to design, configure, administer and troubleshoot wireless solutions that are compliant, resilient, expandable, easy to manage and use, able to support your vital workloads, and transparently incorporated into hybrid cloud networks. Online and onsite Consulting services available from Progent cover a selection of wireless technologies and include smartphone and tablet management, Wi-Fi network planning and deployment, Wi-Fi site surveys, wireless IP phone configuration, and building-to-building wireless connections.

Office 365 Exchange Online Integration with On-premises Exchange
Microsoft has made a strong effort to enable transparent hybrid environments that combine Office 365 Exchange Online and on-premises installations of Exchange. This permits you to have specific Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist you with any facet of designing, implementing and debugging your hybrid Exchange solution. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is successfully completed on schedule and within budget. To find out more about Progent's consulting support for integrating Office 365 and on-premises Exchange systems, see Office 365 integration with on-premises Exchange.

Response Time of Progent's Technical Response Center for Remote Support
Progent's Technical Response Center is dedicated to delivering the highest quality of online IT support offered anywhere for both urgent as well as non-critical issues. For emergency problems that affect multiple users, crucial people, or a mission-critical application, the TRC is set up to engage in less than an hour. For non-critical issues, the TRC is committed to respond in two hours or less. In all cases, your ticket will be created quickly and accurately, You will be sent a confirmation from the trouble ticket system, and the TRC will contact you on every resolved problem to verify you are satisfied with the results and ready to close out the ticket. Learn more about Progent's TRC Customer Commitment.

Affordable Network Support Solutions
Many small companies rely on poor metrics when searching for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate technical background can take several times longer to perform the same task than a seasoned IT professional. For example, billing 30% less per hour, but taking three times as long for the same task is not a bargain. Even worse, a badly designed or configured network infrastructure that is undependable and difficult to manage or upgrade can cost an organization many times more than its setup price due to lost productivity. Progent's customer testimonials from satisfied companies across the U.S. indicate the effectiveness of Progent's support model and the expertise of Progent's team of IT professionals.

Planning and Configuration Support for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified consultants can help you to upgrade to Aironet wireless access points and Cisco Wi-Fi controllers that are compatible with the recently approved 802.11ac Wi-Fi standard, making it possible to triple the speed for your wireless network while increasing the coverage area.

MS SQL Server Software Development
Progent's Microsoft-certified SQL Server application developers can help with every phase of building and managing SQL Server-powered applications. Progent adheres to industry best practices using Microsoft's .NET architecture to develop expandable, easy-to-manage custom applications and to finish application development projects on schedule and on budget. Development support offered by Progent for Microsoft SQL Server environments includes requirements analysis, database modeling, ETL development, data integrity, T-SQL coding, software installation, capacity planning, performance optimization, backup/recovery strategies, clustering, replication, security and compliance, and business continuity.

Talk to a Progent Computer Support Expert
To see how you can contact a Progent network support expert for online or onsite support in , phone 1-800-993-9400 or visit Remote Network Support.

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