For small office networks located throughout the state of Maryland, Progent's Microsoft and Cisco authorized engineers can deliver phone assistance and troubleshooting to repair your network systems problems quickly and affordably. Progent has developed top-notch skills, software tools, and support knowledge bases to identify and repair IT problems without the expense and time delays normally associated with on-site service calls.

If your Maryland organization is situated beyond the larger metro areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your nearby network systems support options may be limited in skills, or unavailable during a crisis. This results in a office network that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís staff of field proven network engineers average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a extensive variety of technical tasks for a diverse range of customers. This means you get not just the technical competency needed for the task, but a consultant with demonstrated methods for applying that expertise to assist with excellent network solutions.

ProSight Data Protection Services Managed Backup and Recovery
Progent's ProSight Data Protection Services cloud backup and disaster recovery provides small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about Progent's entire ProSight family of affordable outsourced network management services for small and medium-size businesses.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting service provides complete hosting of a small organization's servers in an environment that delivers the maximum degree of availability and expandability and is also easy to migrate to any data center. Progent's Private Cloud hosting and management options are based upon proven virtualization platforms that enable small businesses with multi- platform environments to economize dramatically on the costs of capital investments, infrastructure support, and IT management while benefiting from world-class fault tolerance and an unmatched level of vendor flexibility. Find out about Progent's ProSight portfolio of managed services for small businesses.

Hybrid Cloud Solutions Planning and Integration
Progent's hybrid cloud solutions consultants offer expert online consulting services to assist businesses of all sizes to connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective hybrid ecosystems that support Windows and Linux systems and applications in hybrid topologies that combine local resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange and Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging.

Wide and In-depth Knowledge of Business Information Networks
Progentís group of over 100 computer network consultants means clients can take advantage of the leverage of more than 1,000 years of cumulative background and collective information to fix the most difficult system problems. Progentís accredited information technology consultants have the experience to come up with solutions quickly and implement them affordably.

Consulting and Troubleshooting Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consulting experts can help businesses of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; design, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your company to migrate from an earlier edition of SCVMM or from a third-party management platform, and Progent can show you how you to enhance and repair your existing SCVMM environment so you realize maximum business value. Progent can also provide Virtual Machine Manager 2016 migration consulting to help your organization to plan and carry out an efficient migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to benefit from stronger security capabilities, high availability VMM storage fabric, and other enhancements.

World-class Cisco Support from Experienced CCIE-certified Engineers
Progent is the leading source of convenient, immediate, and affordable access to Cisco CCIE Certified consultants. Cisco Certified Internetwork Experts are highly-qualified network experts who earn this top-level certification only as a result of thorough examination by Cisco. CCIEs can resolve even the most complicated issues surrounding network architecture, implementation, troubleshooting, and service. Progentís CCIE professionals cooperate intimately with Cisco engineers in analyzing issues with Cisco's IOS platform and devising workarounds or obtaining software updates to correct problems. Progent offers fast contact with a CCIE by phone so that you are able to receive immediate help for complex network troubles that are affecting worker productivity but are beyond the scope of your local network support providers.

Planning and Support Expertise for Microsoft System Center 2016 Virtual Machine Manager
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is designed to offer a centralized mechanism for deploying and administering virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consultants can assist organizations of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, help you migrate smoothly from legacy versions of Virtual Machine Manager, design workflows for creating and installing VMs and VM hosts, design fault-tolerant scale-out clusters, connect your datacenter infrastructure with public cloud services, configure virtual switches, write and refine PowerShell scripts, and help you assess the potential business benefits of new capabilities such as Storage Replica and Shielded VMs. Progent's virtualization experts offer advanced Windows Hyper-V consulting and VMware ESXi expertise.

Unified Communications Manager and Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, functions as the foundation of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Cisco Unified CM Express offer a location-independent IP-PBX by integrating with apps like Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's CCIE-certified CUCM experts can assist with any aspect of Unified Communications Manager configuration and debugging in areas such as integrating Voice over IP phones and video IP phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE support, designing UCS server failover solutions for high availability, and integration with Exchange Server.

Remote Consulting for Microsoft Windows Server 2008 R2
The complexity and versatility of Microsoft Windows Server 2008 requires an IT consultant with practical experience and broad knowledge in designing and building efficient and comprehensive business information networks. The professional experience of Progent's Microsoft-certified Windows Server 2008 engineers, with an average of over ten years of background integrating Microsoft-powered solutions, assures your success in supporting and managing your Microsoft Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 experts can also assist you to evaluate the business value of upgrading from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering building a hybrid architecture that combines on-premises systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

System Center Data Protection Manager (SCDPM) Help
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides small to medium-size organizations automatic backup and simplified recovery functions for Microsoft networks. Data Protection Manager 2016 offers application-sensitive backup for critical workloads such as Microsoft SQL, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, supports virtual machines hosted by Windows Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified DPM 2016 consultants can assist you to design, deploy, manage, and troubleshoot an enterprise-wide backup/recovery system powered by System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous version of Data Protection Manager or from a legacy solution, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployments. Progent offers online or onsite support and can deliver as-needed guidance to help you through challenging issues or provide end-to-end project management or co-management services to help you complete your Data Protection Manager 2016 initiative on time and within your budget.

Progent's Client Testimonials
Progent has delivered online or onsite IT consulting assistance to organizations in every state in the country. Many of these customers have indicated their appreciation to Progent through testimonials to the quality of Progent's service staff. Take a look at Progent's customer testimonials to see what people say concerning the quality of Progent's network support services

Microsoft Office 365 Integration with On-premises Exchange
Microsoft supports transparent hybrid networks that integrate Office 365 and on-premises installations of Exchange. This permits you to have specific Exchange mailboxes located at your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of designing, implementing and debugging your hybrid Exchange solution. Progent's Exchange specialists can provide occasional support to help you through challenging technical problems and also offer comprehensive project management outsourcing to make sure your hybrid Office 365 solution is successfully completed on schedule and within budget. To learn more about Progent's online consulting services for integrating Office 365 and on-premises Exchange systems, visit Office 365 integration with on-premises Exchange.

Advanced Server Monitoring with System Center 2016 Operations Manager Operations Manager
Progent offers a selection of Network Support Bundles built around the advanced problem solving capabilities of Operations Manager, a cutting-edge network management software platform that tracks the availability, performance and security of your information network and identifies problems before they can disrupt your system. To give you more insight about the performance and robustness of your network infrastructure, Progent can help you deploy and operate popular network monitoring software powered by the Linux operating system.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to validate the skill of computer security professionals. GIAC accreditations are recognized by companies and institutions around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer expertise with all of the network security services covered within the GIAC certification such as evaluating network security mechanisms, event management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions for compliance with government mandates for promptly reporting events.

Progent's Consulting Support for Microsoft Windows 2012 R2 Server Essentials
Microsoft Windows Server Essentials is an affordable, versatile platform that enables small businesses to make the move from the traditional physical in-house datacenter to the new hybrid computing paradigm that combines local and virtualized cloud-based resources. Progent's certified Windows Server 2012 R2 Essentials consulting experts offer cost-effective online consulting and troubleshooting services for Windows Server 2012 R2 Essentials. Progent can assist you to determine the potential productivity and cost advantages of migrating to WS 2012 R2 and implementing a hybrid local/cloud design for your computing environment. Progent offers full-service project management to help you plan and carry out an efficient migration to Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange and Microsoft Azure planning and integration consulting services.) Progent can also provide ongoing consulting help, technical support, and training.

Microsoft Windows 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 incorporates core technologies first developed for and proven on Azure, among the world's largest public clouds. This dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving security, availability, scale, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can help you to evaluate the benefits of Hyper-V 2016 for your organization, set up test systems to confirm the ability of Hyper-V 2016 to support your critical workloads, plan an efficient network topology for a cloud-based or hybrid installation, develop and carry out a non-disruptive upgrade strategy, train your IT management and support personnel, and provide as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 investment delivers maximum business value.

Contact a Progent Network Support Expert
To learn how you can contact a Progent computer support expert for remote or onsite help in , call 1-800-993-9400 or visit Remote Computer Support.














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