For small business computer networks located within the state of Maryland, Progent's Microsoft and Cisco certified engineers can deliver phone help and remote troubleshooting to solve your network problems fast and affordably. Progent has acquired world-class skills, sophisticated tools, and support databases to diagnose and fix IT problems while avoiding the cost and delays associated with onsite service calls.

If your Maryland company is located beyond the larger metropolitan areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your nearby network systems support options may be limited in technical capability, or not available during a crisis. This results in a office network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progent’s staff of network consultants average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a diverse range of clients. This means you obtain not only the technical competency needed for the task, but an expert with field proven methods for applying those skills to deliver excellent network solutions.

Planning and Migration Consulting Support for SharePoint 2013
Progent has been providing SharePoint support since the initial SharePoint product was released more than a decade ago, and Progent has the scope of technical know-how to help businesses of any size to design and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 applications that bring substantial business value to your information network. Progent's Microsoft Gold-certified consulting team can assist you to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older versions of SharePoint or from a different collaboration solution; determine if an on-premises, Cloud-based or hybrid configuration is best suited for your busi9ness; and pick the right version of SharePoint 2013 for your purposes. Progent can provide full project management support or can assist in specific tasks associated with your SharePoint 2013 deployment.

Progent's Consulting, Development and Training Services for Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a wide range of online services to help your organization to design, develop, pilot test, install, administer, and debug applications powered by any release of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help you to move your current Excel solutions to the latest versions of Excel, integrate Excel with iOS and Android smart phones and tablets, and fix compatibility issues between different versions of Office Excel. Progent offers on-demand support to clients looking for a fast solution to a specific issue associated with Office Excel and Progent also offers full project management services for upgrading or developing line-of-business applications based on Excel. Progent's affordable webinar training for Office Excel can be custom tailored to address the needs of individual users or teams.

The Progent Test Lab at the Herakles/QTS Colocation Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento includes a variety of advanced computers and network infrastructure intended to be utilized remotely or on premises to accommodate piloting, assessments, performance modeling, troubleshooting, business continuity simulation, education, and additional reasons to help Progent's clients successfully carry out large-scale IT initiatives.

Remote Support for Windows Server 2008 R2
Windows Server 2008 R2 is an important step forward in making IT systems more protected and fault tolerant, simpler to virtualize and manage, more expandable, and able to provide a better environment for web publishing. Progent's Microsoft Gold-certified Windows Server 2008 professionals can provide advanced, affordable online consulting to help your company get the most from the enhancements incorporated into Microsoft Windows Server 2008 R2 by delivering certified consulting, tech support, education, administration, network monitoring, and security expertise.

Exchange Server 2016 Upgrade Services
Progent's certified Microsoft Exchange Server 2016 migration consultants can help you in all phases of your upgrade to Exchange Server 2016 such as designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your virtual machines, databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.

Microsoft Virtual Desktop Support
Microsoft's desktop virtualization solutions lower the work needed for network managers to set up software programs so they are consistent across an entire user base, offer the power to control rights to critical data, and enable fast deployment of new or upgraded workstations. In Windows Server 2008 R2, the Terminal Services utility has been enhanced and named Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure that powers Remote Desktop Services streamlines desktop connectivity, enhances responsiveness, tightens security, centralizes management, and offers an almost transparent client experience. Progent's Windows Server 2008 R2 consultants can help your company to assess the business advantages of Microsoft's virtual desktop solutions, set up test and on-line environments, optimize your system infrastructure to support virtual clients effectively, assess and remediate security problems, and educate your network managers to follow best practices to gain a fast ROI from desktop virtualization.

Citrix Virtual Desktop Engineering Support
Desktop virtualization solutions offered by Citrix allow fast set up of new client computers, fast deployment of current applications and updates, simplified image management, immediate restoration after desktop PC breakdown or theft, lower capital investment in and longer usable life for client computers, predictable performance, centralized control of security policies, and the ability to keep sensitive corporate or government information from leaving the data center. Progent's Citrix-certified XenDesktop consultants and Citrix XenApp specialists can assist you to evaluate, pilot, deploy, manage, and troubleshoot Citrix virtual desktop and application technology and can assist you with other virtualization platforms from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the support of a certified VMware VCDX consultant to help your organization plan, deploy, manage and repair VMware vSphere and vCloud-powered virtualization ecosystem for local datacenters, private and public clouds, or hybrid cloud deployments. Progent's VMware vSphere and vCloud consulting team offer world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent has extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that deliver maximum uptime, fault tolerance, and application mobility.

Mac Consulting
Progent's consultants for Apple Mac technology can provide Mac OS X users a range of technical services such as desktop support, assistance with Apple Macintosh application software, security and accessibility expertise, integration with Windows environments, and custom training. For small business systems based exclusively on Apple Mac OS X or for environments utilizing a combination of Mac OS X, Linux, and Windows based servers and workstations, Progent has the experience and depth to handle the complexity of designing, configuring and managing a network infrastructure that is stable, secure, fast, and supportive of your business goals.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft Gold-certified information technology consultants can provide Windows Server 2016 migration consulting services to help organizations of all sizes to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can help you to assess the benefits of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain clusters.

Detailed Reporting of Services
Progent provides full and meaningful reports of all support activity to ensure clients don’t ever feel “captive” to their support company. Progent sends email documentation of services immediately after completion of each service task, and also encloses a hard copy along with monthly billings. Comprehensive IT support documentation makes it less risky for clients to move to a different support organization or take on increased service responsibilities in house. Good service documentation also provides management the information required to determine the value of support services and produce better informed IT budgets.

Office 365 Exchange Online Integration with On-premises Exchange
Microsoft allows you to create transparent hybrid ecosystems that combine Office 365 Exchange Online and on-premises installations of Exchange. This allows you to have certain Exchange mailboxes hosted on your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified consulting team can help your organization with any phase of planning, integrating and debugging your hybrid Office 365/Exchange solution. Progent's Exchange specialists can deliver occasional support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is successfully completed on time and on budget. To find out more about Progent's online consulting services for hybrid Office 365 and on-premises Exchange systems, refer to Office 365 integration with on-premises Exchange.

Expert Wireless Consulting and Support Services
Progent's wireless integration consultants offer broad backgrounds in the implementation and maintenance of wireless networking technology and can assist you to plan, install, manage and repair wireless solutions that are secure, robust, scalable, easy to manage and operate, able to handle your vital workloads, and seamlessly integrated into hybrid cloud networks. Online and on-premises expertise provided by Progent span a selection of wireless solutions and include smartphone integration, Wi-Fi infrastructure planning and installation, Wi-Fi site surveys, Cisco wireless IP phone configuration, and building-to-building wireless connections.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide remote or on-premises help from a certified CCIE consultant to assist you to design, install, manage and repair unified communications networks supported by Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive experience assisting companies of any size to create collaboration ecosystems by providing expert services that include Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning and deployment, Voice over IP and video phones and soft phones setup, and Cisco wireless VoIP phone solutions. Progent's consultants can help you with Cisco's entire portfolio of Unified Communications applications such as Cisco Jabber, WebEx Meeting Center, Unity Express, Unified Contact Center Express, and Unified Mobility.

Failover Clustering Consulting for Microsoft Windows Server 2016 and Windows Server 2012 R2
Progent can provide Microsoft Windows 2016 clustering integration, Windows Server 2012 clustering consulting and support and Windows Server 2008 failover cluster support services to enable your enterprise design clustered server environments that offer high availability, even for normal maintenance operations. This high-availability is feasible because a single server in a cluster can be taken off-line for maintenance work without impacting workers. Clustering also enables IT staff to install vital security updates during regular working hours without impacting user productivity.

Contact a Progent Network Support Expert
To see how you can get in touch with a Progent computer support expert for online or on-premises help in , call 1-800-993-9400 or go to Online Network Support.














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