For business computer networks located within the state of Maryland, Progent's Microsoft authorized engineers can provide online support and remote troubleshooting to resolve your network problems fast and cost effectively. Progent has developed enterprise-level expertise, sophisticated tools, and support knowledge bases to diagnose and resolve computer network problems without the expense and time delays normally associated with on-site technical service dispatches.

If your Maryland business is situated outside of the larger metro areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your nearby network systems support choices may be limited in expertise, or not available during urgent situations. This results in a computer network that is unpredictable or causing wasted time due to technical issues persisting for too long. Progentís team of network engineers average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a wide range of technical projects for a extensive range of clients. This means you get not just the technical skills needed for the task, but a professional with proven methods for applying those skills to assist with affordable network solutions.

GIAC-certified Information Assurance Consultants
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of IT security experts. GIAC certifications are acknowledged by businesses and government organizations around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer expertise with all of the network security disciplines addressed under GIAC accreditation such as evaluating infrastructure vulnerability, security incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.

Microsoft Dynamics NAV Consulting
The most recent release of MS Dynamics NAV includes several innovations such as specialized Role Centers, improved business intelligence and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV ERP experts offer custom programming, configuration and debugging services to help your company to take advantage of Microsoft Dynamics NAV. Progentís consultants can assist you to connect MS Dynamics NAV to additional services and programs. Also, Progent can help you to create and analyze data warehouses so you can improve your knowledge of your business, attract additional clients, expand your sales campaigns, and build successful partnerships.

Convenient Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for emergency network help include VISA, MasterCard, American Express, and Discover. Monthly billing and Net 15 terms are available for established business accounts.

Microsoft Windows 8.1 Administration and Troubleshooting and Migration
Progent's certified Windows 8.1 consultants can provide a variety of network consulting services to help organizations of all sizes to support, administer, and repair environments that incorporate desktops, laptops, tablets, or smartphones powered by Windows 8.1. Progent's consultants can also provide Windows 10 migration help.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out about Progent's ProSight portfolio of managed IT services for small businesses.

Citrix Virtual Windows Desktop Support Services
Progent's Citrix virtual desktop consultants can assist you to design, install, manage, and support a virtualized Windows application delivery system by providing Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network consultants can help you optimize your network infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter support experts can assist your organization to administer and support a remote datacenter that features high uptime, advanced protection, and rapid disaster recovery. Progent can also help you manage and support other virtualization products from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V integration.

Full Array of Security Assistance
Progent's CISA, GIAC, and CISSP certified security engineers can help your company to perform comprehensive security evaluations, restore operations quickly from virus and worm attacks, set up firewalls, configure secure techniques for off-site and mobile connectivity, deploy spam and virus filtering and email encryption, and develop a corporate-wide security plan based on 24x7 automated network monitoring. Progent's ProSight suite of remote security monitoring and management services includes ProSight Active Security Monitoring (ASM) for behavior-based threat detection and ProSight Enhanced Security Protection (ESP) for centralized endpoint security.

ProSight Managed Services for Network Management
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's leading corporations. Progent's ProSight suite of network monitoring and management services covers all key facets of modern networking such as email content filtering, security and compliance, update management, automated backup/recovery, network infrastructure health monitoring, private cloud hosting, and network documentation management. To download Progent's eBook on the advantages of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network technology engineers offer world-class remote and onsite consulting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that range from small organizations and campus networks to enterprise data centers and public clouds. Progent can assist you to implement Cisco's continually evolving switch solutions to realize the speed, expandability, resilience, virtualization support, data protection and ease of management needed by your organization. For information about Progent's consulting and support for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and troubleshooting services. To find out about Progent's consulting and support for Cisco's Nexus Series of switches, refer to Nexus switch consulting services. For details about Progent's support for Cisco Meraki switches, see Meraki switches consulting services.

Extended Hours Online Support
Progent's economical after-hours online support program offers clients round-the-clock availability of remote technical support from Progent's Technical Response Center. Support services offered outside standard work hours include fixing issues with Windows server products, MS Windows desktop troubleshooting, help with MS Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.

Cisco WiFi Controller Integration and Support Consultants
Progent's Cisco wireless controller consultants can help your business to configure Cisco wireless LAN controllers to manage Wi-Fi LANs of any size. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's latest Wi-Fi controller technology. Progent offers support for hardware-based and software-only wireless controllers and can assist you to determine which version is appropriare for your wireless solution. For 802.11ac Wave 2 wireless controller appliances from Cisco, Progent can provide Cisco 3504 wireless controller expertise, Cisco 5520 wireless controller expertise, and Cisco 8540 wireless controller expertise.

Microsoft Active Directory Design and Troubleshooting Expertise
Progent's Microsoft-certified Active Directory consultants have broad experience troubleshooting complex Active Directory problems such as server replication problems, multi-domain partition configurations, damaged Active Directory objects, clean-up of evaluation software configuration objects in production Active Directory environment, and fixing of unsuccessful installations of AD and AD-integrated software. Progent is also proficient in using advanced AD utilities like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address important issues including Active Directory naming standards, hierarchical model, IT management model, selection and design of group policy objects, plus security and auditing definitions. Progent can also anticipate the implications of server and service implementations on functionality and performance. Progent can assist companies to plan and install deployments of Active Directory Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

Contact a Progent Network Consultant
To see how you can get in touch with a Progent network consultant for remote or on-premises support in , phone 1-800-993-9400 or go to Remote Network Support.














© 2002- 2019 Progent Corporation. All rights reserved.