For small office computer networks located within the state of Maryland, Progent's Microsoft and Cisco certified professionals can provide remote phone support and troubleshooting to repair your network troubles quickly and affordably. Progent has acquired enterprise-level expertise, software utilities, and support knowledge bases to identify and resolve computer network problems without the high cost and delays normally associated with on-site service calls.

If your Maryland organization is situated beyond the larger urban areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local network systems support choices may be limited in technical capability, or not available during an emergency. This results in a network environment that is unusable or causing productivity loss due to technical problems persisting for too long. Progentís team of network engineers average more than 12 years of real-world industry experience, in the trenches of IT support, performing a broad range of technical tasks for a diverse range of clients. This means you get not only the technical competency needed for the job, but a professional with field proven methods for applying that expertise to assist with cost effective network solutions.

Wide and Deep Experience with Business Networks
Progentís team of close to 100 networking consultants means clients can take advantage of the leverage of more than 1,000 years of cumulative experience and shared information to resolve the most vexing system issues. Progentís accredited network consultants have the experience to come up with solutions fast and deliver them cost effectively.

Online Technical Support for Microsoft and Cisco-based Networks
Progentís Technical Response Center provides world-class online support for Microsoft and Cisco-based networks Nationwide. Progent's certified professionals have the knowledge and experience to help you to troubleshoot and resolve complex network problems quickly and affordably. The scope of information technology expertise represented by Progent's team of engineers makes it possible to escalate even the most challenging issues to appropriate specialists as required. Whether you require one-time phone support and online troubleshooting or ongoing access to a Helpdesk Technical Response Center, Progent's experts can provide your company with enterprise-level expertise without the high cost and management hassle of running a big in-house IT organization.

ProSight Data Protection Services Managed Backup
Progent's ProSight Data Protection Services automated backup offers small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about the complete ProSight line of low-cost outsourced network management services for small and medium-size organizations.

Wireless Site Survey
Progentís Wireless Site Survey helps you to plan and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network customized for your facilities, providing you a WLAN that delivers the reception, performance, capacity, Quality of Service, data protection, and roaming capability your company needs. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed onsite service. Progentís on-premises wireless survey features onsite walkthroughs, RF and security audits of your current WLAN, evaluation of your site's layout, measuring for radio frequency contention, signal propagation modeling, selection of the best locations for customer-specified Wireless Access Points including Aironet indoor and outdoor APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive document describing a new WLAN.

Part-time Chief Information Officer Support Services
Progent can supply businesses with an IT management expert who can serve as a part-time CIO. This experienced technology executive can offer long-term direction to assist your company to integrate sensible technology to improve business operations so they align more closely with your business objectives. Your business can create and implement a well conceived information technology plan without incurring the expense of a full-time senior IT executive. Important tasks Progent's part-time CIO can carry out include growth strategies, establishing IT budgets, developing and tracking models for ROI, analyzing workflows, negotiating contracts with suppliers, defining security standards, monitoring service level agreements, automating network administration, computer desktop management solutions, software revision management, and disaster recovery preparedness.

Immediate Support for Urgent Problems
With Progentís emergency online network support services, you can receive instant help for issues that are causing lost productivity. Remote help eliminates the lengthy wait and increased cost associated with on-site network help. For ordinary network administration work, Progentís remote support consultants can perform the majority of jobs within minutes of receiving a request, rather than forcing you to live with a problem for up to a day for on-site support to arrive.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting service offers advanced virtual server platforms, a state-of-the-art datacenter facility, and the technical experience of Progent's Microsoft Gold qualified consulting team to provide small companies a complete network outsourcing solution that improves system reliability and protection, eliminates management overhead, and saves money. Under Progent's Private Cloud Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be transported immediately to a different physical host without lengthy and risky reconfiguration. With Private Cloud hosting, your network is not held captive to a single hosting provider. Learn about Progent's ProSight family of managed services for small and mid-size businesses.

Android Smartphone and Tablet Integration
Progent's Android phone and tablet integration consulting have years of background providing remote and onsite assistance for businesses of any size who want to incorporate Android phones and tablets into their IT systems so that mobile clients can work together from anywhere. Progent offers the range of skills to resolve network issues that involve multiple manufacturers and that entail a mix of older and current technology. Progent offers cost-effective online consulting to assist you with any stage of planning, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional technical support to help you to handle particularly stubborn technical problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic IT projects on time and on budget. Progent can help with local, cloud-centric, or hybrid network environments and can provide expertise with all major operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or one-on-one training to help you manage and operate Android phones to maximize their business value.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network technology engineers can provide expert remote and onsite support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that range from small or midsize businesses and campus networks to giant data centers and public clouds. Progent can show you how to deploy Cisco's quickly evolving switch technology to achieve the performance, expandability, availability, virtualization, security and ease of management required for your organization. For information about Progent's consulting and support services for Cisco's market-leading family of Catalyst switches, refer to Cisco Catalyst switch consulting and support services. For information about Progent's support for Cisco's Nexus line of data center switches, refer to Nexus switch consulting services. To find out about Progent's support for Meraki switches, visit Cisco Meraki switches configuration and management.

Consulting and Support Expertise for System Center 2016 Operations Manager (SCOM 2016)
System Center 2016 Operations Manager is designed to promote top performance and dependable availability for key workloads by providing centralized, cross-platform monitoring of IT resources deployed across local systems and private and public clouds. Progent's consulting team offers advanced remote and onsite support to assist organizations of any size to plan, integrate, optimize, enhance and repair Operations Manager 2016 deployments. Progent's SCOM 2016 consulting experts can assist you to move to Operations Manager 2016 from older versions of Operations Manager or from other IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a unified infrastructure management ecosystem. Progent can also show you how to extend your Operations Manager 2016 scope to include resources based in public clouds by delivering Microsoft Azure integration and Amazon AWS hybrid cloud expertise.

ProSight WAN Watch Infrastructure Management
Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more about the complete ProSight portfolio of value-priced network management outsourcing services for small and mid-size businesses.

Citrix Certified XenServer Consulting
Progent's Citrix certified XenServer virtualization engineers can help your company to evaluate the business advantages of XenServer and additional Citrix products, and can assist you to design, test, execute, troubleshoot, and maintain a XenServer solution. Progent can in addition analyze your existing Citrix technology deployment and show you how to enhance resource utilization, responsiveness, security and compliance, availability, and recoverability.

Linux Consulting and UNIX/Windows Integration
If your organization's IT environment combines Linux technology with Windows, Progent can assist you to incorporate your servers into an efficient network that allows all your platforms to coexist for easy management, transparent dataflow, high availability, enhanced performance, and tight security. If you are creating Linux based-software on a network that incorporates Microsoft-powered servers, desktops, and application software, Progent offers comprehensive support outsourcing that frees you to focus on your area of expertise.

Contact a Progent Computer Consultant
To learn how to get in touch with a Progent computer support expert for online or on-premises expertise in , call 1-800-993-9400 or go to Online Computer Support.

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