For small company computer networks located within the state of Massachusetts, Progent's Microsoft qualified professionals can provide phone support and remote troubleshooting to repair your computer network problems quickly and cost effectively. Progent has acquired enterprise-grade expertise, advanced software utilities, and support databases to diagnose and fix network problems while avoiding the cost and time delays normally associated with onsite service dispatches.

If your Massachusetts organization is located outside of the larger urban areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your nearby network systems support options may be limited in skills, or unavailable during an emergency. This can result in a network environment that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent’s staff of seasoned network professionals average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a wide range of technical projects for a extensive range of customers. This means you get not just the technical skills needed for the task, but an expert with field proven methods for applying those skills to assist with excellent network solutions.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from legacy VoIP devices to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously branded CallManager, or with Unified Communications Manager Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

Private Cloud Hosting Services
Progent's Private Cloud Hosting support offers advanced virtualization technology, a world-class datacenter facility, plus the technical expertise of Progent's Microsoft Gold Certified consulting staff to give small businesses a complete IT outsourcing alternative that enhances system dependability and security, reduces administrative hassle, and lowers expenses. With Progent's Private Cloud Hosting structure, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be transported immediately to a different physical host without time-consuming and risky reinstallation and configuration. With Private Cloud hosting, your business is not kept captive to a single hosting provider.

Immediate Help for Urgent Issues
With Progent’s emergency remote computer troubleshooting services, your company can receive instant assistance for problems that are causing network disruption. Remote support eliminates the long wait and higher cost required for in-person network support. For day-to-day administration work, Progent’s off-site support consultants can perform most jobs within minutes of receiving a request, instead of requiring your company to live with a problem for hours for on-premises help to arrive.

Live Online Education for Desktop Applications
Progent offers online training for popular desktop applications and environments such as Office and Office 365 Excel, Word, PowerPoint, Outlook, Acrobat Writer, Photoshop CS, Crystal Reports, and Microsoft Windows 10 and Windows 8. Online training provides the benefits of conventional in-person sessions, such as immediate interaction between students and teachers, but avoids the expenses of transportation and the hassle of trying to accommodate the schedules of many workers.

In-depth Experience with Microsoft's Popular Server Solutions
Progent provides broad expertise in Microsoft’s popular server systems. Progent offers Windows Server 2016 hybrid solutions, Windows Server 2012 R2 consulting and support, Microsoft Windows Server 2008 R2 consulting, Microsoft Windows Server 2003 assistance, Microsoft Windows 2000 engineering services, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 consulting and troubleshooting services, SQL Server 2016 integration, and Microsoft SQL Server 2012 and 2014 consulting and technical support.

Windows Server 2012 Migration and Support
Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create pilot environments and rollout plans, optimize your network for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT support, staff, develop a corporate-wide security strategy, streamline network management, assist with application development, and build and validate a DR/BC plan. If you are thinking about upgrading from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can help you to assess the value of Windows Server 2016 for your environment and plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network consultants can provide advanced remote and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for environments that run the gamut from small or midsize businesses and campus networks to giant data centers and ISPs. Progent can help you to implement Cisco's continually improving switching solutions to realize the throughput, expandability, resilience, virtualization, security and ease of management required for your organization. To learn about Progent's consulting services for Cisco's market-leading portfolio of Catalyst switches, refer to Catalyst switch consulting and support services. To find out about Progent's support for Cisco's Nexus line of data center switches, refer to Nexus switch consulting and troubleshooting services. To learn about Progent's support for Cisco Meraki switches, refer to Meraki switches configuration and management.

Citrix XenServer Consulting Support
Progent's Citrix XenServer virtualization engineers can help you to evaluate the strategic advantages of XenServer as well as additional Citrix products, and can assist you to plan, validate, execute, troubleshoot, and maintain a XenServer solution. Progent can in addition assess your existing Citrix technology environment and help you to optimize resource utilization, performance, security and compliance, availability, and recoverability.

SQL Server Software Programming
Progent's Microsoft-certified SQL Server developers can assist with the entire lifecycle of building and managing SQL Server applications. Progent adheres to leading practices using Microsoft's .NET architecture to develop scalable, easy-to-manage line-of-business software applications and to finish application development projects on schedule and within your budget. Development expertise available from Progent for Microsoft SQL Server applications includes requirements analysis, logical and physical modeling, ETL development, data migration, T-SQL programming, software installation, storage management, tuning, backup and restoration, partitioning, synchronization, security, and fault tolerance.

Contact a Progent Network Support Expert
To see how you can contact a Progent computer consultant for online or onsite support in , call 1-800-993-9400 or go to Online Network Support.














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