If your Massachusetts business is situated beyond the larger urban areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your nearby computer support options may be limited in skills, or unavailable during urgent situations. This results in a network that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progent’s staff of network consultants average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a extensive range of customers. This means you get not only the technical expertise needed for the job, but a consultant with demonstrated methods for applying those skills to assist with excellent network solutions.

Easy Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time. All service time is documented in detail and billed to the actual minutes utilized.

National Remote Support for Windows and Cisco-based Networks
Progent’s Technical Response Center offers remote support for Microsoft Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and solve difficult network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate specialists as required.

Application Support Services
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and complete IT solutions that fit the unique needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.

Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.

Best Practices by Expert Consultants
Many organizations located far from areas with plentiful expert consultants resort to unqualified or inexperienced local resources for critical IT support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a broad range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.

Web Site Development Services
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's experts can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, .ASP and .NET programming, graphics design, and 1-on-1 training in Microsoft FrontPage. Progent can also provide engineers who can you develop and deploy custom eCommerce solutions.

Linux Support and UNIX/Windows Integration
If your small business network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Microsoft-based servers, workstations and software, Progent offers full-service support outsourcing that allows you to focus on your area of high-value expertise.

24 by 7 Support for Maximum Network Availability
For businesses with line-of-business computer applications, Progent offers remote support services on a 24x7 basis. Combined with Progent's automated 24x7 server monitoring package, this service can help promote the highest network availability.

Virus Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, comprehensive solution to keep your company mail server free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policy.

Custom Software Development
Progent can provide expert software designers and developers for developing custom business software in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reports. Progent has deep experience successfully developing both simple and complex application development projects for businesses of all sizes.