For small business computer networks located anywhere in the state of Massachusetts, Progent's Microsoft and Cisco authorized consultants can deliver remote phone assistance and remote troubleshooting to fix your computer network issues fast and affordably. Progent has acquired top-notch expertise, advanced software utilities, and support knowledge bases to identify and repair IT problems while avoiding the cost and delays associated with on-site service visits.

If your Massachusetts company is situated outside of the larger metropolitan areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network support choices may be limited in skills, or not available during an emergency. This can result in a computer network that is unpredictable or causing wasted time due to technical problems persisting for too long. Progent’s group of network consultants average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical projects for a broad range of clients. This means you get not just the technical skills needed for the task, but a professional with field proven methods for applying those skills to assist with affordable network solutions.

IT Support for Local Governments and School Districts
Progent has extensive experience delivering a broad range of online network consulting and emergency troubleshooting services to local governments and schools across the U.S. Progent is one of the industry’s pioneers in providing expert online network support and has provided network solutions to clients in all 50 states. Progent's online network consulting for local governments saves travel costs and solves issues faster than on-premises service calls.

Microsoft Virtual Desktop Support
Microsoft's virtual desktop solutions lower the work needed for network managers to deploy software programs so they are standardized throughout an entire user base, offer the power to manage rights to critical data, and allow quick installation of new or updated desktops. With Windows Server 2016, the Terminal Services utility has been revamped and named Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure (VDI) that powers Remote Desktop Services simplifies desktop access, enhances performance, tightens data security, unifies administration, and provides a nearly seamless user environment. Progent's Windows Server 2016 engineers can help you to assess the strategic advantages of Microsoft's virtual desktop technologies, set up test and production deployments, optimize your network architecture to support virtual clients efficiently, evaluate and remediate security problems, and train your IT administrators to follow best practices to gain maximum payback from desktop virtualization.

High-level Project Management Consultants
For advanced project management support, Progent offers the services of senior IT professionals with years of background as IT project managers for application development, information systems implementation, and process re-engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers can provide world-class management expertise to help enterprise customers to adhere to best practices to make sure strategic projects are completed on time and within budget.

Android Phone Integration and Management
Progent's Android phone and tablet integration consulting have extensive background delivering remote and on-premises support for organizations of any size who need to integrate Android phones and tablets into their IT systems so that users can be productive while on the go. Progent has the range of skills to resolve network issues that span numerous vendors and that represent a combination of older and up-to-date information technology. Progent provides cost-effective online technical support to assist you with any aspect of designing, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional technical support to help you to handle especially challenging IT problems, or Progent can provide outsourced or co-sourced project management services to help you complete major IT projects on time and on budget. Progent can help with on-premises, cloud-based, or hybrid networks and offers expertise with operating systems, apps, management tools and network infrastructure. Progent also can provide specialized group or one-on-one training sessions to show you how to manage and use Android phones and tablets securely and productively.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with replication to deliver fast, zero RPO disaster recovery between sites that are as far as 185 miles (300km) apart. Progent offers the skills of a NetApp MetroCluster expert who can help your business to design, deploy, manage, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your functional needs and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster environment by delivering help with tasks such as assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker mechanism, setting up a configuration replication network, and verifying your disaster recovery solution to show compliance with information assurance standards and regulatory mandates.

MySQL Database Application Programming and Database Administration Services
Progent's MySQL application programmers and database administrators can provide cost-effective online DBA or software development services and can assist businesses of all sizes to configure and maintain MySQL in a dependable IT infrastructure that offers advanced speed, expandability, and protection. Progent also has proven skill helping businesses port databases from Oracle to MySQL.

Progent's Consulting and Development Services for SQL Server 2014
Microsoft SQL Server 2014 includes significant improvements in critical areas such as speed, availability, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory capability that operates seamlessly across all types of applications including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft SQL Server 2014 consulting team can provide cost-effective remote and on-premises services such as system design, deployment, administration, remediation, and software development services to help organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment. If your organization is already running SQL Server 2014, Progent can assist you to perform an efficient upgrade to SQL Server 2016.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of information technology security professionals. GIAC accreditations are acknowledged by businesses and institutions around the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer help with all of the network security services covered within the GIAC accreditation including evaluating infrastructure vulnerability, incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions for compliance with regulatory mandates for promptly reporting security incidents.

Detailed Documentation of Services Delivered
Progent produces complete and detailed reports of all service work to make sure clients do not feel “captive” to their IT service company. Progent sends e-mail accounts of services immediately after finishing each support task, and also sends a printed copy along with monthly invoices. Comprehensive network service documentation makes it less risky for clients to transfer to a new service provider or take on increased support responsibilities in house. Good service documentation also give management the information needed to determine the value of maintenance services and develop more realistic network budgets.

Video Conferencing Consultants
Progent can provide the services of a certified video conferencing and telepresence consultant with expertise deploying products from the major telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can help your company to plan, install, expand, or troubleshoot a telepresence solution that preserves your current investment and optimizes the business value of your IT network. Progent also offers the services of infrastructure consultants able to help companies of any size to create and maintain a network that provides the speed, reliability, protection, and expandability you need to accommodate your video conferencing/telepresence environment.

Get in Touch with a Progent Computer Support Expert
To see how you can contact a Progent network support expert for remote or on-premises assistance in , call 1-800-993-9400 or go to Online Network Help.

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