For office computer networks located throughout the state of Massachusetts, Progent's Microsoft and Cisco qualified professionals can deliver remote phone help and troubleshooting to repair your network troubles quickly and affordably. Progent has acquired enterprise-class expertise, advanced software tools, and support databases to diagnose and repair IT problems without the high cost and time delays normally associated with in-person technical service visits.

If your Massachusetts business is located beyond the larger metropolitan areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network systems support choices may be limited in expertise, or unavailable during an emergency. This results in a computer network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progentís team of network professionals average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a wide variety of technical tasks for a broad range of clients. This means you obtain not only the technical know how needed for the task, but a consultant with demonstrated methods for applying those skills to provide affordable network solutions.

Consulting Expertise for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist organizations of all sizes to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage, and library resources; plan, implement, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist your business to upgrade from an older edition of System Center Virtual Machine Manager or from another management system, and Progent can assist you to enhance and troubleshoot your current SCVMM environment so you get the highest possible return on investment. Progent also offers Virtual Machine Manager 2016 migration consulting to assist you to design and carry out a smooth upgrade from SCVMM 2012 to SCVMM 2016 so you can benefit from new security features, high availability VMM storage fabric, and other enhancements.

Immediate Help for Urgent Issues
With Progentís emergency remote computer troubleshooting services, you can receive instant help for problems that are causing network disruption. Online help does away with the lengthy delay and increased cost associated with on-site technical support. For day-to-day IT management tasks, Progentís remote support consultants can perform most jobs within minutes of receiving a request, instead of forcing your company to live with a problem for up to a day for on-premises support to arrive.

Broad Expertise in Microsoft's Popular Server Environments
Progent offers in-depth expertise in Microsoftís leading server platforms. Progent can provide Windows Server 2016 hybrid integration, Windows Server 2012 R2 consulting and support, Windows Server 2008 R2 engineering services, Microsoft Windows 2003 technical support, Windows 2000 consulting, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 troubleshooting, Microsoft Exchange 2007 maintenance, SQL Server 2016 integration, and Microsoft SQL Server 2012 and 2014 consulting and technical support.

MS Project Server Expertise
Progent's certified Microsoft Project Server and Project Online experts can provide comprehensive online and onsite support for Project Server and for all Microsoft products that work closely with Project Server. Services offered by Progent include Project Professional integration, SharePoint Server 2013 design and deployment, SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management,Office Excel and Microsoft Office 365 Excel development, plus PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE network consultants to help your company to optimize your environment to accommodate local, branch, home-based, and mobile users so that they can use Microsoft Project Server to collaborate securely and efficiently. Progent's certified security consultants can assist you to adopt and police security workflows that safeguard important business information without disrupting the productive exchange of legitimate data.

Microsoft Exchange Server 2016 Upgrade Services
Progent's Microsoft Exchange 2016 experts can help you in any and all facets of your upgrade to Exchange 2016 including planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your VMs, databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; designing, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Response Time of Progent's Technical Response Center for Online IT Support
Progent's Technical Response Center (TRC) is dedicated to delivering the best quality of remote computer support services offered anywhere for both urgent and standard problems. For emergency issues that impact many users, key personnel, or a line-of-business application, the TRC is set up to respond within an hour. For standard problems, the TRC will in two hours or less. Under any circumstance, your ticket will be created promptly and correctly, You will receive an acknowledgement from the ticketing system, and the TRC will check with you regarding every resolved issue to confirm you are comfortable with the outcome and ready to close the ticket. Find out more details concerning Progent's TRC Customer Commitment.

Planning Consulting Support for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 migration experts can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 offered by Progent include ROI analysis, project supervision, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, teleworker access, data and identity security, streamlined provisioning and management, network infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for network management staff and end users, and post-migration technical help.

Microsoft Office Access Software Development
Progent's Microsoft Office Access developers and consultants offer affordable online support for all releases of Office Access including Access desktop and Access Web App and can provide expert help for Access application development, database conversion, performance tuning, report design, and troubleshooting. Progent also can provide tailored webinar training for Access application programming and database management.

Security Vulnerability Assessment for Small and Mid-size Businesses
Progent has put together two low-cost service packages designed to allow small companies to get a professional security evaluation from a certified security engineer. With Progent's External Network Security Inventory Checkup, a security engineer runs a comprehensive test of your IT infrastructure from beyond your company firewall to determine possible risks in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional runs a system scan from a secure machine inside your company firewall to assess your exposure to internal threats. Both security inventory packages are configured and run from a secured external location.

Virtualization Support
Virtualization techniques allow IT organizations to optimize utilization, streamline network management, and enhance workload uptime and security. run multiple virtual servers on a single physical processor. Common usage scenarios for virtualization include hardware efficiency, inexpensive platforms for applications that only run on older OS software, and affordable isolation of application programming or pilot environments from on-line systems. Progent's virtualization technology engineers offer Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization consulting services, Windows Server 2008 Hyper-V Virtualization consulting, VMware vSphere and vCloud planning and deployment, VMware NSX virtual network architecture and management, and Citrix XenServer assistance. Progent can configure virtual servers to maximize performance, dependability and ease of administration while simultaneously lowering expenses; propose and test disaster recovery plans that minimize downtown in case of a catastrophic failure; and deliver ongoing maintenance, troubleshooting, and engineering assistance as computer technology advances.

Contact a Progent Network Support Expert
To find out how you can get in touch with a Progent network consultant for online or onsite support in , call 1-800-993-9400 or visit Remote Computer Support.














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