For business networks located anywhere in the state of Massachusetts, Progent's Microsoft and Cisco certified consultants can deliver phone support and troubleshooting to resolve your network troubles quickly and affordably. Progent has developed enterprise-class skills, sophisticated utilities, and support databases to troubleshoot and repair computer network problems while avoiding the expense and time delays normally associated with on-site service dispatches.

If your Massachusetts organization is located beyond the larger urban areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local computer network support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a computer network that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s team of expert network engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a large range of technical tasks for a varied range of customers. This means you get not just the technical expertise needed for the job, but a professional with demonstrated methods for applying those skills to provide efficient network solutions.

Immediate Help for Urgent Problems
With Progent’s emergency online network support services, your company can receive instant help for issues that are causing network disruption. Online help eliminates the long delay and higher expense associated with in-person technical support. For typical network administration tasks, Progent’s online support consultants can complete the majority of jobs within minutes of receiving a request, instead of forcing your company to wait for hours for on-premises support to show up.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants can provide cost-effective online assistance to assist your business to design, deploy, and troubleshoot any aspect of your iPhone and Windows integration efforts and is available for quick tasks to help you get past specific technical roadblocks or major engagements to help you finish large-scale initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you create or support a highly available, secure and efficient network infrastructure that is best suited to your computing model. Progent can also provide remote or on-premises training to help manage and use your iOS devices in a secure, team-oriented environment that optimizes the business value of your information network.

Progent's Online Consulting, Programming and Training Services for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's certified Excel and Office 365 Excel application consultants can provide a broad range of online support services to help you to design, develop, pilot test, install, administer, and debug business applications based on any version of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can help you to move your current Excel solutions to the latest versions of Excel, integrate Excel with Apple iOS and Android mobile devices, and fix compatibility problems between various releases of Office Excel. Progent can provide as-needed help to organizations who need a fast fix to a stubborn problem associated with Office Excel and Progent can also provide full project management services for upgrading or developing mission-critical application software built on Excel. Progent's affordable webinar training for Excel can be custom tailored to meet the special requirements of individual users or groups.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting service combines proven virtual server technology, a state-of-the-art data center, plus the support experience of Progent's Microsoft Gold qualified engineering team to provide small companies a complete IT outsourcing alternative that improves network dependability and protection, eliminates administrative hassle, and cuts costs. Under Progent's Private Cloud Hosting model, the client retains ownership of the data, the operating systems, and the software applications. Since the system is virtualized, it can be transported immediately to a new physical host without lengthy and risky reconfiguration. With Private Cloud hosting, your network is not kept hostage to a specific hosting provider. Find out more about Progent's ProSight family of managed IT services for small and mid-size organizations.

Full Array of Security Assistance
Progent's , CISSP, CISM, and ISSAP certified security experts can help your company to perform comprehensive security evaluations, recover rapidly from virus attacks, configure firewalls, configure safe mechanisms for remote and mobile connectivity, install spam protection and email encryption, and craft a corporate-wide security strategy built around round-the-clock automated network monitoring.

Oracle Administration Support and Application Development
Progent offers help from an Oracle certified expert for Oracle DBA expertise or an Oracle software programmer for creating RDBMS applications. Progent's Oracle DBAs can assist you to streamline critical Oracle database management activities such as database tuning, backup/recovery strategies, and information security. Progent's Oracle software programmers can assist your company to design, test, troubleshoot, or migrate Oracle applications based on PL/SQL. Progent offers experience with SQL Developer, SQL *Plus, and JDeveloper tools and can also assist you to tune existing SQL code by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

Juniper Networks Support
Progent's Juniper-authorized network consultants can assist your company to design and implement Juniper Firewall/VPN platforms, enhance and support your infrastructure, and migrate efficiently from discontinued devices to the latest releases. Progent's Junos OS engineers offer support for Juniper's premiere network control software to enable your business to simplify the administration and improve the security of your Juniper Networks VPN devices, multi-access gateways, and switches. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations maintain networks that include a combination of Juniper's OS platforms.

Planning and Configuration Support for Cisco's Meraki Cloud-managed Wi-Fi Access Points
Progent's Cisco Meraki Wi-Fi access point consultants offer remote and on-premises support services to help businesses of any size to design, install, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki cloud-managed wireless access points. Progent can assist your business to configure and support Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco technology including Catalyst, Nexus and Meraki switches, ASR routers and firewalls to create a seamless ecosystem that provides identical connectivity, performance, security, ease of management and uptime for wired and wireless clients irrespective of their mobility or device. (Refer to Meraki switches integration.)

PC and Mobile Device Centralized Administration Consulting
Progent's Microsoft-certified consulting team offers Configuration Manager 2016 cloud integration, System Center Configuration Manager planning and deployment and Intune integration help to consolidate and simplify the management of your PCs along with your web-facing tablets and smartphones. Progent can help you to migrate efficiently to SCCM 2016 from a legacy change management platform or help you to enhance your current SCCM 2016 ecosystem to support your evolving IT requirements.

Upgrade Support for Skype for Business Server
Progent's Microsoft Skype for Business integrators can provide remote and on-premises expertise for companies of all sizes to assess the benefits of migrating to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help you to design an on-premises, cloud or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; configure high-availability solutions; interface Skype for Business with your PSTN gateway; and interface with third-party communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can help you create and validate a security environment for your Skype for Business deployment that meets government and industry requirements.

Configuration Support for Microsoft Lync Server 2013
Microsoft Lync 2013 enables organizations of any size to build a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with IM, real-time presence, web conferencing with application sharing and whiteboard, as well as IP-based and PSTN telephony across a broad range of stationary PCs and mobile clients. Progent's certified Lync Server 2013 experts can help you to evaluate the advantages of Lync 2013, design an on-premises, cloud-based (via Lync Online) or hybrid model suitable for your current and future plans, deploy Lync Server 2013 in a way that expedites your ROI, and provide live online and on-premises training to your management team and end users. Progent offers expertise in key pieces of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist you to integrate Lync 2013 with popular Microsoft Office and Office 365 apps including Outlook clients, Word and PowerPoint. If your company are currently using Lync, Progent's Microsoft Skype for Business Server consultants can assist you to design and carry out an efficient migration to Skype for Business.

Progent's Integration Services for Microsoft Windows 2012 R2 Server Essentials
Windows Server 2012 R2 Essentials is a value-priced, entry-level platform that enables small businesses to make the move from the older stand-alone on-premises datacenter to the contemporary hybrid computing paradigm that combines on-premises and cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consulting experts offer cost-effective online consulting and technical support for Windows Server 2012 R2 Essentials. Progent can assist you to assess the possible productivity and cost advantages of migrating to Essentials and implementing a hybrid local/cloud design for your computing environment. Progent can provide full-service project management support so you can plan and carry out an efficient move to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. (Learn about Progent's Office 365 integration with on-premises Exchange deployments and Azure planning and integration consulting.) Progent also offers ongoing consulting help, troubleshooting, and customized training.

Microsoft Windows Server 2012 Migration and Support
Progent's certified Windows Server 2012 R2 consulting experts can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, create test systems and rollout plans, tune your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT management, staff, create an enterprise-wide security strategy, streamline IT management, help with creating applications, and generate and validate a disaster recovery/business continuity plan. If your organization is considering moving from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can assist you to evaluate the benefits of Windows Server 2016 for your business and design and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure consultants and CUBE integration consultants can assist organizations of any size to design, integrate, manage, debug and enhance Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent offers affordable remote or onsite expertise to assist businesses to move efficiently to a productive unified communications ecosystem that offers fast ROI. Progent's Gold-certified Microsoft collaboration experts can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business Server and Lync Server for connectivity to a SIP PSTN trunk.

64-bit Computing Upgrade Help
Progent’s 64-bit migration support specialists can help you to update your application servers and workstations efficiently from 32 to 64 bits. Progent can assist you to calculate the risks and benefits of migrating to 64-bit processing, plan an economical migration strategy that minimizes operational disruptions, and offer timely online support to assist your company to install 64-bit software and applications on your existing hardware. Progent's Microsoft Gold certified computing consultants can help your company to integrate the 64-bit versions of Microsoft platforms like Windows Server 2008, SQL Server, Windows 7, and Office Excel.

Talk to a Progent Computer Support Expert
To find out how to get in touch with a Progent computer support expert for remote or onsite support in , call 1-800-993-9400 or visit Online Network Help.













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