For small business network systems located within the state of Massachusetts, Progent's Microsoft and Cisco authorized consultants can deliver online assistance and troubleshooting to resolve your computer system troubles fast and cost effectively. Progent has developed enterprise-grade skills, sophisticated utilities, and support databases to identify and repair computer network problems without the high cost and delays associated with onsite service dispatches.

If your Massachusetts small business is situated beyond the larger metropolitan areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local computer network support choices may be limited in expertise, or unavailable during a crisis. This results in a office network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís team of network consultants average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a broad range of technical projects for a broad range of customers. This means you obtain not only the technical expertise needed for the job, but an expert with demonstrated methods for applying those skills to provide affordable network solutions.

PC Desktop Support Services
Progent's desktop support engineers can assist you to set up PCs, notebooks, or handheld communicators individually or help you to design and execute a mass move to a current version of an operating system or an updated release of a key desktop program. Progent's certified desktop consultants can install programs from Microsoft's Office suite of end-user products or Microsoft Dynamics accounting and customer relationship programs on your workstations so they integrate productively with other Microsoft applications, software from third-party publishers, business servers, and key services throughout your network. For example, Progent can set up Outlook email client on a workstation or notebook to align with both the work pattern of your employee and the security policies of your company. Progent can also offer on-line and on-site troubleshooting services for desktops.

Hybrid Cloud Solutions Planning and Integration
Progent's hybrid cloud solutions consultantsoffer expert online consulting support to help companies of any size to connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective hybrid environments that can include Windows and Linux operating systems and applications in hybrid topologies that utilize on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange and Azure hybrid cloud planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting.

Juniper Networks Consulting
Progent's Juniper Networks-certified network engineers can help you to plan and deploy Juniper Firewall and VPN platforms, optimize and support your infrastructure, and migrate efficiently from outdated products to the latest releases. Progent's Junos OS engineers offer support for Juniper's premiere network operating system to help your business to simplify the administration and improve the protection of your Juniper Networks VPN devices, routers, and high-performance switches. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help you manage networks that incorporate a combination of Juniper's OS platforms.

Immediate Help for Urgent Problems
With Progentís urgent online network troubleshooting services, your company can get immediate assistance for problems that are causing network disruption. Online help eliminates the long wait and higher cost associated with in-person network support. For ordinary network administration work, Progentís off-site support consultants can finish the majority of jobs within a few minutes of receiving a request, instead of forcing your company to wait for hours for on-premises support to arrive.

Wireless Site Survey
Progentís Wireless Site Survey makes it easy to plan and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN customized for your facilities, offering your business a wireless solution that has the reception, speed, capacity, QoS, data protection, and roaming ability your company requires. Progent's Wireless Site Survey services are available either as an economical remote service or as a more comprehensive onsite service. Progentís on-premises wireless survey includes physical walkthroughs, spectrum and data protection audits of your existing WLAN, analysis of your site's layout, testing for radio frequency contention, RF propagation modeling, selection of the best placement for customer-requested Wireless Access Points (WAPs) such as Aironet access points, Meraki access points and Apple AirPort devices, and a comprehensive document describing a new WLAN.

Windows Server 2012 Integration Services
Progent's Microsoft-certified Windows Server 2012 R2 consultants can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create test environments and migration strategies, optimize your network for on-premises, multi-site, cloud-based, and hybrid environments, train your IT support, staff, develop a corporate-wide security strategy, automate network administration, assist with application development, and generate and test a DR/BC plan. If your organization is considering migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can assist you to assess the value of Windows Server 2016 for your business and plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture.

Office Access Database Application Programming
Progent's Office Access consultants can provide cost-effective online consulting services for all releases of Microsoft Access including Access desktop and Access Web App and offers advanced help for Access application development, database migration, performance optimization, report design, and maintenance. Progent also can provide custom online classes for Access development and database administration.

Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager, is a converged voice messaging solution that promotes productive collaboration by offering a variety of alternatives for accessing voice messages within an environment that is simple to deploy and manage. Cisco Unity Connection allows you to read and manage voicemail from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Unity Express (CUE), offered in select Cisco Integrated Services routers, provides affordable voicemail, integrated messaging, interactive voice response, and greeting services for small to medium businesses and corporate branch offices with as many as 500 workers. Progent's Cisco-qualified CCIE network consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and technical support services to make sure your voice messaging deployment gives you significant competitive value.

Desktop and Mobile Device Centralized Configuration Management Support
Progent can provide Configuration Manager 2016 cloud integration, Microsoft System Center Configuration Manager (SCCM 2012) planning and installation and Intune integration help to centralize and streamline the management of your PCs and Cloud-connected mobile devices. Progent can help you to upgrade smoothly to Configuration Manager 2016 from a legacy device and application management platform or help you to modify your current SCCM 2016 ecosystem to accommodate your changing IT needs.

Planning, Integration and Troubleshooting Services for System center 2012
Progent's System Center 2012 consulting experts have more than 15 years of background integrating, supporting and troubleshooting the core components included with System Center and can help your organization to design, configure, support, and fix your System Center ecosystem to optimize the uptime and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected fabric. Progent also offers System Center 2016 migration consulting to assist your organization to move to the current edition of Microsoft System Center from an earlier one or from a third-party IT management solution to deliver the benefits of enterprise-class deployment, centralized management, security and compliance, plus datacenter and critical application availability and performance monitoring.

Talk to a Progent Computer Consultant
To learn how to access a Progent network support expert for remote or on-premises assistance in , call 1-800-993-9400 or visit Remote Computer Help.

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