For business network systems located throughout the state of Massachusetts, Progent's Microsoft qualified technical team members can provide phone support and remote troubleshooting to repair your network systems problems fast and affordably. Progent has developed world-class expertise, sophisticated utilities, and support databases to troubleshoot and resolve computer network problems without the expense and time delays normally associated with on-site service dispatches.

If your Massachusetts small business is situated outside of the larger urban areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your nearby network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a network that is unusable or causing productivity loss due to technical problems continuing for too long. Progentís staff of field proven network engineers average more than 10 years of real-world industry experience, in the trenches of network support, performing a broad range of technical projects for a extensive range of customers. This means you get not only the technical know how needed for the task, but a professional with demonstrated methods for applying that expertise to assist with efficient network solutions.

Progent is a Microsoft-certified Partner
Since Progent is a Certified Partner for Microsoft, every Progent support expert has access to the technical and educational resources required to deliver the best computer help available. Progent's network outsourcing, Contact Center, Office 365 deployment expertise, and software development services allow small and midsize business clients to take advantage of the broad range of knowledge associated with the IT departments of big organizations without the significant cost and distraction of maintaining a self-sufficient in-house network support group.

Some Examples of Remote Support Services Offered by Progent for Cisco Routers
Some of the typical online Cisco router consulting services available from Progent are setting up hostname, DHCP, routing tables, logging, security logon banner and user accounts; setting up HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting policy based routing to MPLS, routing maps, line settings and BGP peering arrangements; installing current IOS image; setting up and confirming router failover; resolving VPN tunnel issues; making a network diagram and documenting configuration; plus security and business recovery planning.

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering along with synchronous replication to provide rapid, zero RPO disaster recovery (DR) between sites located as far as 185 miles (300km) apart from each other. Progent offers the skills of a certified NetApp MetroCluster consultant who can assist your business to design, configure, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that meets your technical requirements and budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by providing help with procedures such as assigning disk pools, determining aggregate layout, provisioning volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery system to verify adherence with information assurance standards and regulatory mandates.

World-class Cisco Help from Experienced CCIE-certified Engineers
Progent is the leading source of easy, immediate, and affordable access to Cisco CCIE engineers. CCIEs are elite network experts who are awarded this prestigious classification only through intense testing by Cisco. CCIEs are able to resolve the most complicated issues surrounding network planning, implementation, repair, and service. Progentís CCIE professionals work intimately with Cisco engineers in analyzing issues with Cisco's IOS software and devising fixes or acquiring software updates to correct problems. Progent offers quick contact with a CCIE by telephone so that you can receive immediate help for tough network problems that are impacting business efficiency but are beyond the scope of your usual IT support resources.

Unified CM and Cisco Unified CM Express Consulting
Cisco Unified Communications Manager, formerly named CallManager, functions as the core of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express offer a location-independent IP-PBX by integrating closely with applications like Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent's Cisco-certified Cisco Unified CM experts can assist with any facet of Unified Communications Manager support and troubleshooting in areas that include integrating VoIP phones and video phones, designing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, installing ISR routers with CUBE networking support, designing UCS server clustering systems for high availability, and integration with Exchange Server.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management service offers comprehensive hosting of a small company's servers in an environment that gives the highest level of availability and scalability and is in addition easy to transfer to any data center. Progent's Private Cloud hosting and management options are built on proven virtualization technologies that allow small and midsize companies with multi- platform IT systems to save significantly on the expense of capital investments, infrastructure support, and network administration while benefiting from world-class reliability and an unmatched level of vendor independence. Learn about Progent's ProSight portfolio of managed IT services for small organizations.

NetApp SAN Storage Solutions
Progent offers enterprise clients remote or onsite NetApp SAN consulting support for NetApp's entire family of SAN software and hardware products including ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, storage management, information assurance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to help you to resolve issues with NetApp SAN storage environments efficiently based on best practices.

Exchange Server 2016 Migration Consulting
Progent's certified MS Exchange Server 2016 experts can assist you in all phases of your upgrade to Microsoft Exchange 2016 such as designing high availability (HA) system topology for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying storage requirements for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web.

Best Practices Applied by Expert Engineers
Many companies situated far from areas with ample network consultants resort to poorly trained or inexperienced local resources for critical network support. This can produce a network that is undependable or unproductive. Progentís team of Microsoft and Cisco qualified engineers average over a decade of real-world industry background, in the front lines of IT support, providing an extensive range of information system tasks for a diverse selection of clients. This means that with Progent you receive not just high-level network engineering knowledge, but an engineer who understands computer industry leading practices in using those skills to resolve real-world business network issues successfully and in a consistent fashion.

Planning and Support Expertise for SCOM 2012
Progent's Microsoft-certified System Center 2012 Operations Manager consultants have more than a decade of experience designing, implementing, optimizing and fixing SCOM solutions and can provide companies of all sizes expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to watch over your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast online or on-premises technical support to help you to remediate critical problems detected by System Center 2012 Operations Manager. Progent also offers Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services to help you to migrate smoothly from Operations Manager 2016 to SCOM 2016.

Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup software provides small and mid-size organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, offsite, distributed, and cloud architectures and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your exposure to data loss, military-grade encryption, item-level restore capability for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and vCenter for handling large-scale deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live VMs without downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to help you to plan, deploy, optimize and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software. For details, go to Altaro VM Backup Consulting.

Progent's Consulting Support for Microsoft SQL Server 2014
Microsoft SQL Server 2014 includes significant improvements in key areas such as performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory capability that works seamlessly with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services such as system design, configuration, management, troubleshooting, and application development expertise to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 investment. In case you are currently running SQL Server 2014, Progent can help you to execute a smooth upgrade from SQL Server 2014 to a current release of SQL Server.

Progent's Consulting and Training Services for Microsoft Office Desktop and Office 365
Progent's Microsoft Office and Office 365 consultants can help companies to integrate Microsoft Office desktop and Office 365 apps such as Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a cohesive productivity solution that offers fast ROI and enables better business outcomes. Progent can help your company to interface Office or Office 365 apps with each other and with additional key Microsoft platforms including SharePoint Server, Exchange Server and SQL Server running on-premises or in the cloud. Progent's consultants can also assist you to fix compatibility problems between various versions of Microsoft Office and can provide live online Office and Office 365 training to individuals or teams.

Azure Integration Consulting Services
Progent's Azure cloud integration consultants can assist you with every stage of Microsoft Azure migration such as needs definition, readiness evaluation, solution architecture, pre-production testing, implementation, centralized administration, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can assist your IT staff to configure and troubleshoot firewall appliances and VPN tunnels so your clients can securely access to Azure-based services, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft technologies to run in the cloud including Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help you to create a hybrid environment that transparently combines physical datacenters with Azure-based resources.

Planning and Configuration Consulting for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants can provide Aironet wireless AP consulting and Cisco wireless controller consulting so you can benefit from the 802.11ac Wi-Fi specification to triple the performance for your Wi-Fi LAN while increasing the coverage.

Get in Touch with a Progent Network Consultant
To see how to access a Progent network consultant for online or onsite expertise in , call 1-800-993-9400 or go to Remote Computer Help.














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