If your company IT network is in Massachusetts you can depend on fast remote technical support from a UNIX, Linux, Solaris, Apple Mac OS X or Cisco CCIE consultant to assist with the toughest issues that threaten your computer network. Progent maintains among the most extensive groups of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE support professionals accessible by phone of any nationwide support firm in the U.S. Rates are reasonable, charges are by the minute, sign-up is immediate, and service is world class.

If your Massachusetts small business is outside of larger metropolitan areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, help from UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts is often limited during a network crash. This could mean a drop in productivity for your company, angry customers, unproductive workers, and defocused executives. By utilizing Progent, you have access to a certified consultant ready to deliver help when you need it to keep your computer network running.

Because Progent charges for remote support on a per-minute basis, your company owes just for technical help provided. Progent imposes no initialization charge. Many remote support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity and simple pricing policy do away with big bills for speedy solutions.

If your Massachusetts business needs immediate remote help, learn how to get in touch with Progent's UNIX, Linux, Solaris, Mac OS X, or CISCO CCIE experts by visiting Progent's urgent online support, telephoning 1-800-993-9400, or sending email to information@progent.com.

Why is Progent's Online Support Services Special?
Progent's seasoned staff of remote support professionals offers a rich array of world-class information technology knowledge. This allows Progent's remote technical support specialists to resolve the most complex technical problems more quickly than is possible with ordinary independent support firms or with the in-house support resources commonly available to small companies. Progent has provided phone-based support to clients in each state in the U.S. and has refined the tools and skills to repair problems economically in a wide variety of network environments that feature combinations of UNIX, Linux, Solaris, Apple Mac, Microsoft, and Cisco technologies.

Progent's UNIX, Linux, Sun Solaris, Mac, and CISCO CCIE service specialists have qualified for professional certifications such as Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online service experts also hold a number of key Cisco certifications such as Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

In order to assist businesses who maintain networks based on a combination of UNIX/Linux and Microsoft technology, Progent's remote service group makes available the expertise of support specialists who hold prestigious Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). For delivering advanced security consulting, Progent provides online support from engineers with major security credentials such as CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's technical knowledge combined with Progent's group approach to fixing network problems allows service escalation, if needed, to specialists with sufficient background to resolve unusually intractable jobs. This speeds up remediation of serious network problems, avoids network disruption, and reduces technical support bills.

For organizations in the state of Massachusetts, Progent allows fast communication with a remote UNIX, Linux, Solaris, Mac engineer for emergency help to troubleshoot network issues that are affecting your business but are beyond the experience of your in-house network service resources. Progent's UNIX/Linux, Sun Solaris, Apple Mac, and CCIE-certified consultants can connect to your system via state-of-the-art remote troubleshooting utilities that allow them to provide quick and efficient diagnosis and remediation of serious IT problems.

Troubleshooting Services Progent's Online Support Specialists Can Offer Your Massachusetts Company
Progent's network consultants can deliver expert support for an extensive array of UNIX/Linux, Cisco, and Microsoft Windows solutions such as:

Online Support Services for UNIX/Linux, Solaris, and Mac OS X Environments
Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based computer support team can help Massachusetts small businesses with a large array of IT products and technologies such as network architecture, email support, security consulting for computer systems and company operations, Windows integration with UNIX/Linux, Sun Solaris, or Apple Mac OS X platforms, virtual server technologies for processor consolidation and streamlined management, and migration from no-longer supported systems to contemporary solutions powered by updated versions of UNIX, Linux, Solaris, Apple Mac OS X, or Windows.

Progent's service professionals offer online technical help for computers powered by leading versions of the UNIX OS such as: Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or familiar Linux products such as RedHat Linux, SUSE, Debian-GNU and Slackware Linux.

Cisco Network Architecture and Security Solutions
Progent is unmatched in the IT consulting arena for offering fast and economical communication with Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level network professionals who are awarded this rare certification by passing strenuous examinations administered by Cisco. Most Cisco CCIEs are employed by large corporations or national Internet service providers (ISPs), and consequently their skills are not easily had by smaller companies.

Progent is among the few IT consulting providers that makes sure that CCIEs stay accessible to support small and medium sized organizations. Also, Progent facilitates quick access to a Cisco CCIE via phone so your company can benefit from immediate assistance for urgent system problems that are impacting your business but are outside the scope of your local system support group. Progent's CCIE engineers can access your environment via secure on-line support tools to execute rapid and affordable analysis and remediation of urgent system problems.

CCIE certified consultants from Progent can assist you to plan, setup, and maintain an integrated network infrastructure that can streamline operations, reduce costs, and speed time to profitability. By providing Cisco Systems broadband routers experience with Catalyst switches support and Aironet wireless technology integration assistance, Progent can significantly increase the business value of your integrated network in Massachusetts. To see additional information about Progent's services for Cisco infrastructure, see Cisco Network Professional Support.

Gold Partner for Phone-based Technical Support for Microsoft Windows
Progent's Microsoft-certified consultants can provide online network repair and consulting support for all MS server and application technology. Designated a Microsoft Gold Partner, Progent can offer your company the services of support professionals who can assist to install, troubleshoot and administer every Microsoft Server such as Windows 2003 Server, SQL Server, Microsoft ISA Server 20066, Biztalk Server, Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft Virtual Server 2005, Project Server, and Microsoft Operations Manager 2007 and 2005. For additional information about Progent's support for Microsoft server products, visit Microsoft Netservers Consulting Support.

CISM, CISSP and ISSAP Qualified Security Specialists
Progent provides you contact with accredited CISM and ISSAP security professionals who offer a variety of security solutions that can enhance the immunity of your UNIX, Linux, Solaris, or Mac OS X environment against attacks or help your business to revive quickly from a penetration. Security services provided Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds and Netcat; fast recovery from malicious assaults; setting up firewalls; establishing safe architectures for remote and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring. To learn more information about Progent's security expertise for small businesses, go to Progent's Consulting Support for Network Security.

Business Applications Services: Training, Custom Development, Integration
Progent's Mac experts can support the creative facets of Mac environments by offering consulting services and education in graphics, sound, and motion video. Progent's support professionals offer help in a variety of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video production studio.

Progent's Application Experts Group offers professional engineering support and training in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications including CRM, Microsoft Project, Word, and Microsoft Excel. To find out more information about Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Services.

Help Desk Outsourcing
Progent provides three programs for Help Desk Call Center assistance : UNIX, Linux, Sun Solaris, Apple Mac, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing.

Progent's Call Center Outsourcing Services are intended mainly for small companies who need the timely availability of an affordable Call Center with effective phone assistance and the technical depth to escalate problems, but who have limited funds and internal support resources. Progent’s Virtual Help Desk is a seamless extension of your current Help Desk resources. Progent can operate as a primary Help Desk Call Center for your organization, serve as an escalation resource for tough network problems, or be ready in those instances when your other resources are too busy. Progent's Help Desk Call Center Consulting Services can aid you in building an efficient new Help Desk or enhancing your current one, evaluating or programming Help Desk software products to meet the particular requirements of your business, or providing temporary staff to work online with your in-house Help Desk resources during high-demand scenarios such as software migrations.

Progent is a Microsoft Gold Certified Partner plus an authorized Cisco Partner and Progent's Help Desk staff of seasoned UNIX, Linux, Sun Solaris, Mac OS X, Cisco Systems and Microsoft professionals are ready to provide your clients convenient communication with a reliable technical support resource with years of experience delivering telephone-based help and online troubleshooting for small business networks. Progent's focus is on giving the Help Desk Call Center a positive image as a solid contributor to business success, and Progent's aim is to resolve rather than just record problems. To find out more information about Progent's Help Desk Call Center outsourcing, visit Progent's Help Desk Support.

Progent's Remote Service Tools
Progent has deployed a collection of optimized technologies, refined during years of use, dedicated to allowing the highest quality of efficiency for providing online engineering support and repair for small business IT systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN offsite access permits the experts of Progent's Technical Response Center to connect to your system remotely without violating system security.

Progent's sophisticated customer support reporting system keeps thorough histories for all service delivered to Progent's clients. Every authorized Progent staff engineer has access to the history of services provided to every customer by any team member. This database of trouble tickets and resolutions is organized as a conveniently accessible internal database that permits Progent's online technical experts to share their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's partnerships with major industry leaders including Cisco Systems and Microsoft permit access to other extensive technical support databases as well as to manufacturers' in-house technical personnel that allow Progent's remote service experts to come up with the best resolutions quickly.

Talk to a UNIX/Linux or Cisco Systems Network Assistance Expert Now
To learn how you can ask a UNIX, Linux, Solaris, Mac OS X engineer or a Cisco CCIE for urgent online professional expertise in Massachusetts, phone 1-800-993-9400 or visit Urgent Online Network Support.













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