If your business computer network is in Massachusetts you can have fast online help from a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified professional to assist with emergency problems involving your network. Progent offers the services of one of the most extensive teams of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE support professionals available online of any independent support firm in the United States. The cost is reasonable, billing is by the minute, engagement is immediate, and support is world class.

If your Massachusetts business is situated far from larger metropolitan areas including Boston, Worcester, Springfield, Lowell, or Cambridge, help from UNIX or Cisco CCIE experts is often limited when there's a crisis. This could mean lost revenue for your business, upset customers, idle workers, and defocused executives. By contacting Progent, you have access to a certified consultant who can deliver help when you require it to keep your information system on line.

Because Progent bills for phone support per minute, your company owes exclusively for technical help provided. Progent asks for no initialization surcharge. Some online consulting organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity and straightforward pricing mechanism eliminate big tabs for speedy repairs.

If your Massachusetts company needs remote support for UNIX/Linux, Solaris, Apple Mac OS X or Cisco technology, visit Progent's remote support, phone 866-776-4368, or refer to Contact Progent.

What Makes Progent's Remote Technical Support Program Special?
Progent's experienced team of remote support professionals offers a broad array of in-depth computer knowledge. This allows Progent's remote technical support specialists to deal successfully with the most challenging network trouble faster than is feasible with typical independent service organizations or with the internal IT staff commonly available to small or mid-size companies. Progent has developed the technology and experience to fix technical issues efficiently in a wide variety of network configurations that feature combinations of UNIX/Linux, Sun Solaris, Mac OS X, Microsoft Windows, and Cisco technologies. (Check out Progent's customer testimonials.)

Progent's UNIX/Linux, Solaris, Apple Mac, and CCIE service specialists have been awarded professional certifications such as Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online support team members also hold a number of key Cisco credentials which include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To help companies who operate environments based on a mix of UNIX/Linux and Microsoft technology, Progent's remote service group makes available the services of consultants who hold prestigious Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). For delivering high-level security consulting, Progent offers phone-based contact with professionals with recognized security certifications including CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers. The scope of Progent's expertise combined with Progent's group approach to fixing network problems allows service escalation, if appropriate, to specialists with sufficient background to resolve particularly tough support calls. This accelerates resolutions of emergency network problems, prevents network disruption, and minimizes technical support invoices.

For companies in the state of Massachusetts, Progent allows immediate online access to UNIX/Linux, Solaris, Mac specialist for emergency support to troubleshoot technical problems that are affecting business productivity but are beyond the scope of your local computer service resources. Progent's UNIX/Linux, Solaris, Mac, and Cisco CCIE-qualified support professionals can analyze your network via state-of-the-art remote troubleshooting tools that allow them to provide quick and affordable diagnosis and repair of critical IT issues.

Troubleshooting Services Progent's Online Support Experts Can Offer Your Massachusetts Business
Progent's network engineers can deliver advanced assistance for an extensive array of UNIX, Apple Mac, Cisco, and Windows solutions such as:

Online Troubleshooting and Consulting for UNIX/Linux, Sun Solaris, and Apple Mac Environments
Progent's UNIX/Linux, Solaris, and Apple Mac phone-based network support team can help Massachusetts small businesses to maintain a large set of computer products and technologies including network architecture, messaging solutions, security expertise for computer systems and business processes, Windows coexistence with UNIX, Linux, Sun Solaris, or Mac OS X platforms, virtual server options for processor consolidation and streamlined management, and transitioning from legacy applications to contemporary environments based on updated versions of UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft Windows.

Progent's support professionals offer remote technical help for systems powered by major versions of UNIX including: Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or familiar Linux products such as RedHat Linux, SUSE, Debian GNU/Linux and Slackware.

Cisco Network Architecture and Security Technology
Progent is unmatched in the IT consulting arena for offering immediate and economical access to Cisco CCIEs. CCIEs are elite network professionals who qualify for this prestigious certification only after thorough testing given by Cisco. Most Cisco CCIEs are employed by large enterprises or national Internet service providers (ISPs), and so their help is not readily available to small and midsize businesses.

Progent is one of the few IT consulting firms that makes sure that CCIEs are accessible to help small and medium sized businesses. Also, Progent can provide quick access to a Cisco CCIE by telephone so that you can get immediate assistance for critical network issues that are hurting your productivity but are outside the experience of your ordinary IT support group. Progent's CCIE engineers can access your system via the latest on-line troubleshooting technology to provide fast and cost-effective diagnosis and repair of urgent network trouble. To learn additional information concerning Progent's support for Cisco network appliances, refer to Cisco Technology Professional Expertise.

Microsoft Gold Partner for Remote Consulting for Microsoft Windows
Progent's Microsoft-certified remote support engineers offer computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a broad range of platform expertise such as Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 migration, Windows Server 2008 maintenance, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint 2013 design, Lync Server 2010 integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, System Center 2016 Operations Manager hybrid cloud monitoring, Microsoft System Center 2012 Operations Manager monitoring and reporting, Project Server and Server Online training, SBS Server 2011 support, and Windows Essentials cloud integration.

Qualified Network Security Engineers
Progent provides you contact with expert CISM, CISA and CISSP security consultants who offer a variety of system protection services to strengthen the resistance of your UNIX/Linux, Solaris, or Apple Mac OS X environment against internal or external threats or assist your business to revive promptly from an attack. Security solutions provided Progent include: extensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and utilities from Metasploit and Hydra; rapid recuperation from malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and setting up 24x7 automated monitoring. To learn additional information about Progent's security expertise for small and midsize businesses, go to Progent's Professional Support for System Security.

Business Applications Support: Training, Custom Programming, Integration
Progent's Apple Mac technology experts can promote the creative aspect of Macintosh environments by providing consulting services and training in graphics, sound, and motion video. Progent's support professionals offer help in a range of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post-production facility.

Progent's Application Experts Group offers professional consulting support and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft applications including CRM, Office Project, MS Office Word, and Excel. To read additional information about Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

Call Center Support and Outsourcing Alternatives
Progent offers three service offerings for Help Desk assistance that include UNIX/Linux, Solaris, Apple Mac OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing.

Progent's Help Desk Call Center Outsourcing Services are designed mainly for companies who need the timely availability of a professional Call Center but who have limited funds and internal support resources. Progent’s Virtual Help Desk is a seamless extension of your existing Call Center team. Progent can act as a main Help Desk for your organization, serve as an escalation alternative for tough technical problems, or be available in overflow instances when your ordinary service providers are too busy. Progent's Help Desk Consulting Services can aid you in building an effective new Call Center or enhancing your existing one, selecting or customizing Help Desk Call Center software products to meet the special requirements of your business, or adding supplemental personnel to operate remotely with your internal Help Desk Call Center resources to deal with high-demand events such as system upgrades. To read additional information concerning Progent's Help Desk support and outsourcing services, refer to Progent's Help Desk Call Center Services.

Progent's Online Service Technologies
Progent has developed a collection of optimized tools, refined during more than a decade of use, dedicated to allowing the most advanced quality of efficiency for delivering remote technical support and troubleshooting for small and medium-size business information networks. Progent offers secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Netscreen and Watchguard. Protected VPN remote access enables the experts of Progent's Technical Response Center to connect to your network without compromising corporate security.

Progent's powerful customer support database application includes thorough records of all support provided to Progent's clients. Every authorized Progent staff consultant has the benefit of the details of services provided to every customer by any staff engineer. This archive of issues and solutions is organized as a readily accessible proprietary knowledge base that permits Progent's online support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's certifications with major vendors including Cisco and Microsoft make available other vast support databases and to manufacturers' in-house engineering staff that allow Progent's online service specialists to come up with the best resolutions quickly.

Get in Touch with a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Support Specialist Now
To find out how you can get in touch with a UNIX/Linux consultant or a Certified CCIE for emergency phone-based professional expertise in Massachusetts, call 1-800-993-9400 or visit Expert Remote Network Support.

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