If your business IT network is in the state of Massachusetts you now have quick online technical support from a UNIX or CCIE-certified professional to resolve complex issues involving your IT network. Progent maintains among the most extensive teams of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified consulting experts available by phone of any independent support firm in the United States. Rates are competitive, charges are by the minute, sign-up is quick, and service is unbeatable.

If your Massachusetts small business is located away from major metropolitan areas including Boston, Worcester, Springfield, Lowell, or Cambridge, help from UNIX or CCIE-certified experts may be problematic when you have a network crash. This could mean lost revenue for your business, upset clients, unproductive workers, and defocused management. By contacting Progent, you have access to a certified consultant who can deliver expertise when you require it to get your information system operating.

Since Progent charges for phone service by the minute, your business pays only for support received. Progent asks for no initialization fee. Some remote support companies demand large minimum payments or charge for every fifteen minutes or more. Progent's one-minute granularity and simple billing model eliminate unexpectedly large invoices for speedy fixes.

If your Massachusetts company requires remote assistance for UNIX/Linux, Solaris, Apple Mac OS X or Cisco technology, go to Progent's remote help, call 866-776-4368, or go to Contact Progent.

Why is Progent's Online Technical Support Services Special?
Progent's seasoned staff of remote support professionals possesses a broad array of world-class information technology skills. This enables Progent's remote service specialists to deal successfully with the most complex network trouble more quickly than is possible with ordinary third-party support organizations or with the in-house support staff commonly available to smaller businesses. Progent has developed the tools and skills to fix problems efficiently in many different computer environments that feature mixtures of UNIX, Linux, Sun Solaris, Mac, Microsoft Windows, and Cisco technologies. (Check out Progent's customer testimonials.)

Progent's UNIX/Linux, Solaris, Mac OS X, and CISCO CCIE support experts have qualified for major certifications such as Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote support team members also hold a number of high-level Cisco certifications such as Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To assist businesses that run environments based on a combination of UNIX/Linux and Microsoft operating systems, Progent's remote support group can provide the services of engineers who hold important Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering high-level security expertise, Progent provides remote contact with professionals who have qualified for recognized security credentials such as Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants. The scope of Progent's technical knowledge combined with Progent's team-oriented approach to repairing technical difficulties streamlines trouble ticket escalation, when called for, to experts with relevant competence to deal with unusually intractable problems. This accelerates remediation of serious network problems, prevents network downtime, and minimizes technical support bills.

For businesses throughout Massachusetts, Progent allows immediate remote contact with UNIX/Linux, Solaris, Apple Mac OS X specialist for urgent expertise to repair network issues that are affecting productivity and are beyond the scope of your local computer maintenance resources. Progent's UNIX/Linux, Sun Solaris, Mac OS X, and CCIE-certified support professionals can interface with your computer environment with state-of-the-art remote support technologies in order to deliver quick and affordable analysis and remediation of serious computer issues.

Troubleshooting Services Progent's Remote Consulting Specialists Can Provide Your Massachusetts Company
Progent network engineers can deliver expert assistance for a comprehensive array of UNIX/Linux, Apple OS X, Cisco, and Microsoft Windows solutions such as:

Online Expertise for UNIX, Linux, Solaris, and Apple Mac Systems
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote network service team can assist Massachusetts small businesses with an extensive set of computer products and technologies such as system architecture, email support, security consulting for computer systems and business processes, Microsoft Windows integration with UNIX, Linux, Sun Solaris, or Apple Mac systems, VMware products for server economization and centralized administration, and migration from out-of-date systems to modern solutions powered by updated versions of UNIX, Linux, Solaris, Mac OS X, or MS Windows.

Progent's support experts offer online technical help for systems based on major variants of UNIX such as: Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or mainstream Linux platforms including RedHat Linux, SUSE, Debian GNU/Linux and Slackware Linux.

Cisco Network Infrastructure and Security Products
Progent leads the IT consulting industry for offering fast and affordable access to Cisco CCIEs. CCIEs are high-level network consultants who qualify for this rare credential by passing strenuous examinations given by Cisco. Most Cisco CCIEs are hired by large corporations or national ISPs, and so their help is not easily available to small and medium-size businesses.

CCIE authorized consultants from Progent can assist your business to plan, configure, and maintain an integrated network infrastructure that can streamline operations, lower costs, and speed the path to profitability. By providing Cisco routers expertise with Catalyst switches support and Cisco wireless products configuration help, Progent can greatly improve the business value of your network infrastructure in Massachusetts. To find out additional information concerning Progent's support for Cisco network appliances, see Cisco Technology Professional Services.

Microsoft Gold Certified Partner for Remote Expertise for Microsoft Windows
Progent's Microsoft-qualified online service experts offer computer troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting engineers who can assist you with a wide range of technology practice areas such as Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 migration, Windows Server 2008 R2 support, MS Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 design, Microsoft Lync integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring, Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

Certified Network Security Experts
Progent offers you access to qualified CISA, CISM, and ISSAP security consultants who can deliver a variety of system protection services to bolster the defenses of your UNIX, Linux, Solaris, or Mac OS X network against attacks or assist your business to recover fast from a breach. Security services provided Progent include: extensive security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds and Nikto; rapid recuperation from malicious assaults; integrating firewalls; planning safe architectures for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and implementing round-the-clock network monitoring. To read additional information about Progent's security support for small and midsize companies, visit Progent's Professional Support for System Security.

Business Applications Support: Online Classes, Programming, Troubleshooting
Progent's Apple Mac technology experts can promote the creative facets of Mac environments by providing help services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.

Progent's Application Experts Group can supply in-depth consulting support and education in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft business applications such as CRM, Office Project, MS Office Word, and Office Excel. To find out more information about Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.

Call Center Outsourcing Options
Progent offers several support programs for Help Desk assistance that include UNIX/Linux, Solaris, Mac OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Helpdesk Support Services, and Help Desk Process Consulting and Staffing.

Progent's Help Desk Outsourcing Services are intended primarily for companies who require the timely availability of a professional Help Desk Call Center but who have limited budgets and IT management resources. Progent’s Virtual Help Desk is a transparent supplement to your current Help Desk resources. Progent can act as a primary Help Desk Call Center for your business, represent an escalation alternative for tough technical problems, or be ready in overflow instances when your other resources are too busy. Progent's Help Desk Consulting Services can assist you in building an efficient new Call Center or improving your current one, selecting or customizing Help Desk Call Center software products to address the particular needs of your business, or providing supplemental staff to work online with your in-house Help Desk resources to handle demanding events such as system upgrades.

Progent is a Microsoft-Certified Partner and maintains a large team of Cisco-authorized network infrastructure experts. Progent's Call Center team of experienced UNIX, Linux, Solaris, Apple Mac OS X, Cisco and Microsoft experts are available to offer your customers easy communication with a large support resource with years of experience delivering phone support and remote access troubleshooting for small and medium-size business networks. Progent's focus is on earning the Call Center a respected recognition as a significant contributor to company performance, and Progent's aim is to resolve and not just document problems. For additional information on Progent's Help Desk service and outsourcing, see Progent's Help Desk Support.

Progent's Online Service Tools
Progent has developed a collection of optimized tools, evolved during many years of use, focused on enabling the most advanced quality of service for providing online technical help and troubleshooting for small and medium-size company IT systems. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online connectivity allows the experts of Progent's online support team to interface to your system without violating system security.

Progent's advanced customer support reporting application includes extensive records of all service provided to Progent's clients. Every active Progent staff consultant has the benefit of the details of services provided to every customer by any staff engineer. This history of issues and resolutions is organized as an easily retrievable proprietary database that permits Progent's online support professionals to share their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's certifications with key vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases as well as to manufacturers' in-house engineering staff that enable Progent's online consulting experts to find the optimal solutions promptly.

Get in Touch with a UNIX/Linux or Cisco Technical Assistance Expert Now
To find out how you can contact a UNIX/Linux consultant or a Cisco certified CCIE for emergency phone-based consulting help in Massachusetts, call 1-800-993-9400 or go to Expert Remote Computer Help.

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