If your company IT network is in Massachusetts you can now get quick phone-based access to a UNIX or CCIE-certified support specialist to resolve urgent problems affecting your IT network. Progent retains one of the most extensive teams of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified support professionals accessible remotely of any nationwide support organization in the country. The cost is competitive, billing is per minute, sign-up is fast, and support is world class.

In case your Massachusetts small business is based away from more populated urban areas like Boston, Worcester, Springfield, Lowell, or Cambridge, the availability of UNIX or CCIE-certified experts could be limited when you have a crisis. This could mean lost productivity for your business, angry clients, unproductive workers, and defocused executives. By calling Progent, you can get in touch with a certified professional ready to offer expertise when you have to have it to get your system on line.

Because Progent bills for telephone-based support by the minute, your business is invoiced only for services provided. Progent asks for no service activation charge. Some online support organizations demand large minimum payments or bill for every quarter hour or more. Progent's one-minute granularity and straightforward pricing policy eliminate unexpectedly large bills for quick repairs.

If your Massachusetts business needs online assistance for UNIX/Linux, Sun Solaris, Apple Mac OS X or Cisco technology, visit Progent's remote support, phone 866-776-4368, or go to Contact Progent.

Why is Progent's Remote Support Services Special?
Progent's seasoned staff of remote consulting professionals has a wide range of world-class information technology skills. This enables Progent's online technical support specialists to deal successfully with the most complex network trouble more quickly than is feasible with typical third-party service firms or with the in-house support staff usually found in smaller businesses. Progent has developed the technology and experience to fix problems economically in a wide variety of computer configurations that incorporate mixtures of UNIX/Linux, Solaris, Apple Mac OS X, Microsoft Windows, and Cisco products. (See Progent's client testimonials.)

Progent's UNIX, Linux, Solaris, Apple Mac OS X, and CISCO CCIE service specialists have qualified for professional credentials such as Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online support team members also hold a number of key Cisco credentials which include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

In order to help businesses that run networks powered by a combination of UNIX, Linux, Solaris, Mac OS X and Microsoft Windows operating systems, Progent's online service group offers the assistance of engineers who hold prestigious Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide company-wide security consulting, Progent offers remote contact with engineers with a variety of security credentials including Certified Information Security Manager consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional consultants. The scope of Progent's technical knowledge coupled with Progent's cooperative approach to repairing network difficulties streamlines service escalation, when called for, to specialists with relevant background to resolve unusually tough support calls. This speeds up resolutions of urgent problems, prevents network downtime, and reduces maintenance bills.

For businesses in the state of Massachusetts, Progent enables fast remote access to UNIX, Linux, Sun Solaris, Apple Mac specialist for emergency assistance to fix computer issues that are hurting your business but are outside the comfort zone of your in-house network support group. Progent's UNIX, Linux, Sun Solaris, Mac OS X, and Cisco CCIE-qualified engineers can analyze your system with the latest remote troubleshooting technologies that allow them to perform rapid and economical evaluation and remediation of critical IT issues.

Services Progent's Online Consulting Specialists Can Offer Your Massachusetts Company
Progent's online professionals can provide advanced assistance for an extensive set of UNIX/Linux, Apple Mac, Cisco, and Microsoft technologies such as:

Remote Expertise for UNIX, Linux, Sun Solaris, and Mac OS X Systems
Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote computer service team can help Massachusetts small businesses with a large array of IT products and technologies such as system architecture, messaging support, security expertise for networks and company processes, Windows coexistence with UNIX/Linux, Solaris, or Apple Mac systems, VMware products for server consolidation and streamlined management, and transitioning from dated applications to contemporary solutions based on newer versions of UNIX/Linux, Solaris, Apple Mac OS X, or MS Windows.

Progent's service experts offer remote troubleshooting for systems based on leading variants of the UNIX OS such as: Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO and SGI/Irix or common Linux packages including RedHat Linux, SUSE, Debian-GNU and Slackware Linux.

Cisco Network Infrastructure and Security Products
Progent is unmatched in the network support arena for offering immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level networking consultants who are awarded this rare credential by passing thorough examinations administered by Cisco. The vast majority of CCIEs are employed by big corporations or nationwide ISPs, and so their services are not conveniently accessible to smaller companies.

CCIE and CCNP authorized experts from Progent can assist your company to architect, setup, and maintain a converged business network that can streamline business processes, lower expenses, and accelerate the path to productivity. By offering Cisco integrated services routers experience with Cisco Catalyst switches consulting services and Cisco Aironet wireless products configuration help, Progent can dramatically improve the strategic value of your integrated network in Massachusetts. To find out additional information on Progent's expertise in Cisco network appliances, refer to Cisco Network Professional Expertise.

Microsoft Gold Certified Partner for Remote Consulting for Windows
Progent's Microsoft-certified remote service professionals can deliver computer repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a wide range of platform practice areas such as Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 consulting, Windows Server 2008 support, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint 2013 design, Lync Server 2010 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring, System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

Certified Security Professionals
Progent offers you the services of accredited CISM and ISSAP security professionals who can deliver a variety of security solutions to strengthen the protection of your UNIX/Linux, Solaris, or Apple Mac network against assaults or assist your business to recuperate promptly from an attack. Security solutions offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and utilities from Solar Winds and Netcat; efficient recuperation from virus and worm attacks; setting up firewalls; planning secure architectures for remote and mobile access; securing your email system from viruses, spam and directory harvest attacks; and implementing 24x7 automated monitoring. For more on Progent's security services for small and midsize companies, visit Progent's Professional Support for System Security.

Business Applications Support: Webinar Training, Customization, Integration
Progent's Apple Mac technology experts can support the creative facets of Macintosh environments by offering consulting services and education in imaging, sound, and motion video. Progent's support professionals offer help in a range of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post-production studio.

Progent's Application Experts Team offers in-depth consulting expertise and education in specific application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications such as CRM, Office Project, Word, and Microsoft Office Excel. To read additional information concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Team.

Help Desk Call Center Support and Outsourcing Options
Progent offers three programs for Help Desk assistance : UNIX, Linux, Solaris, Apple Mac, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Support Services, and Call Center Operations Consulting and Staffing.

Progent is a Microsoft Gold Partner as well as a certified Cisco Partner and Progent's Call Center team of seasoned UNIX/Linux, Solaris, Apple Mac OS X, Cisco and Microsoft experts are ready to give your clients easy contact with a reliable technical support resource with years of experience delivering telephone-based help and online troubleshooting for small and medium-size business networks. Progent's focus is on earning the Help Desk Call Center a respected recognition as a significant contributor to business success, and Progent's goal is to fix and not merely document problems. To read more on Progent's Call Center outsourcing, see Progent's Call Center Services.

Progent's Online Technical Support Tools
Progent has developed a set of optimized tools, evolved during more than a decade of field experience, dedicated to allowing the highest quality of service for delivering remote technical help and troubleshooting for small and medium-size company information networks. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN offsite connectivity allows the experts of Progent's online support team to link to your network remotely without violating corporate security.

Progent's sophisticated service reporting software keeps extensive documentation of all support provided to Progent's customers. Every active Progent team engineer has the benefit of the details of support provided to each customer by any team member. This history of trouble tickets and fixes is structured as a readily accessible internal knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's certifications with key industry leaders including Cisco and Microsoft permit access to other extensive technical support knowledge bases and to manufacturers' in-house support personnel that enable Progent's remote consulting experts to arrive at the best solutions quickly.

Contact a UNIX/Linux or Cisco Technical Support Expert Now
To learn how to contact a UNIX, Linux, Sun Solaris, Apple Mac consultant or a Cisco CCIE for emergency remote consulting assistance in Massachusetts, call 1-800-993-9400 or visit Urgent Online Network Support.

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