For business networks located throughout the state of Massachusetts, Progent's Microsoft certified consultants can provide online help and remote troubleshooting to repair your network issues quickly and affordably. Progent has developed enterprise-class skills, advanced software tools, and support knowledge bases to identify and resolve IT problems without the cost and delays associated with in-person service visits.

If your Massachusetts business is located outside of the larger metropolitan areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your nearby network systems support options may be limited in technical expertise, or unavailable during urgent situations. This results in a network environment that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progentís staff of expert network consultants average more than ten years of real-world industry experience, in the trenches of network systems support, performing a large variety of technical projects for a diverse range of customers. This means you obtain not only the technical competency needed for the task, but a professional with field proven methods for applying that expertise to deliver excellent network solutions.

Juniper and NetScreen Consulting
Progent's Juniper Networks-authorized network engineers can assist you to plan and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade smoothly from outdated devices to the latest versions. Progent's Junos OS consultants offer expertise with Juniper's premiere network control software to help your business to simplify the management and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system products and can help organizations maintain environments that incorporate a mix of Juniper's OS platforms.

Exchange Server 2016 Upgrade Support
Progent's Microsoft Exchange 2016 Server experts can help your business in all facets of your upgrade to Microsoft Exchange 2016 such as planning HA infrastructure for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines, databases and log files; configuring hardware load balancing for high-availability CAS services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

Design and Configuration Consulting for Meraki Cloud-managed Wi-Fi APs
Progent's Meraki Wi-Fi access point experts provide online and onsite support to help businesses of any size to plan, deploy, manage, expand or repair Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist you to set up and support Cisco's Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology including Catalyst, Nexus and Meraki switches, ASR routers and firewalls to create a cohesive network infrastructure that provides identical connectivity, performance, security, ease of management and uptime for wired and Wi-Fi clients irrespective of their location or computing device. (Check out Cisco Meraki switches consulting services.)

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover quickly after a ransomware incident. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Business Intelligence Reporting and Analytics Consulting and Development
Progentís BI reporting experts can provide online and on premises consulting to help your organization with any phase of business intelligence reporting from debugging or modernizing applications to planning and implementing an advanced BI solution. Progent's management reporting consultants can help your company to maintain your current reporting environment, assist you to migrate reports and databases from an outdated reporting product to a current one, and deliver custom online training to meet your individual requirements. Progentís business reporting consultants offer expertise in all popular business intelligence reporting and visualization tools such as the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, and Report Builder.

Some Examples of Online Consulting Services Offered by Progent for Cisco Routers
Some of the popular remote Cisco router consulting services available from Progent are configuring domain name, IP addressing, routing maps, T1, security logon banner and user accounts; setting up iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; fixing NAT configurations, routing configuration, line settings and BGP peering arrangements; upgrading router's IOS image; validating failover; fixing VPN problems; producing a network diagram and documenting configuration; plus security and business recovery strategy.

Android Smartphone and Tablet Integration
Progent's Android smartphone integration expertise have years of experience providing remote and onsite support for organizations of any size who want to incorporate Android phones and tablets into their IT systems so that users can communicate and collaborate from virtually anywhere. Progent offers the breadth of skills to solve network problems that involve numerous manufacturers and that represent a mix of legacy and up-to-date information technology. Progent offers affordable remote technical support to assist you with any stage of planning, deploying, managing and troubleshooting your BYOD environment. Progent can provide occasional technical support to help you to handle especially challenging technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you complete major network initiatives on time and within budget. Progent can assist with local, cloud-centric, or hybrid network environments and offers expertise with operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or individual training to help you manage and use Android phones securely and productively.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring endpoint protection (EPP) service incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about the entire ProSight suite of low-cost outsourced network management services for small and mid-size businesses.

Extended Hours Online Support
Progent's economical after-hours remote support program provides companies 24x7 availability of online support from Progent's TRC. Support services available beyond regular work hours include fixing issues with Microsoft-based server products, Windows desktop troubleshooting, help with Microsoft Office programs, network and system backup and restore, and basic routing and switching support for Cisco technology.

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a tightly integrated expansion of Unified Communications Manager (CUCM), is a unified voice messaging solution that facilitates teamwork by providing flexible set of options for accessing calls and messages within an environment that is easy to implement and maintain. Cisco Unity Connection allows you to access and manage your voicemail messages from your Exchange inbox, browser, Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Cisco Unity Express (CUE), offered in certain Cisco Integrated Services routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses (SMBs) and enterprise branch locations with as many as 500 users. Progent's Cisco-certified CCIE consulting experts offer Cisco Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your voice messaging deployment continues to deliver significant competitive advantage.

Consulting and Troubleshooting Expertise for System Center 2016 Operations Manager (SCOM 2016)
System Center 2016 Operations Manager helps to promote consistent performance and maximum availability for critical workloads by offering centralized, cross-platform monitoring of physical and virtual infrastructure installed throughout on-premises systems and private and public clouds. Progent's consulting group offers advanced remote and onsite expertise to help businesses of any size to plan, integrate, optimize, update and repair Operations Manager 2016 deployments. Progent's Operations Manager 2016 consulting experts can help you to migrate to Operations Manager 2016 from earlier versions of Operations Manager or from other IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a cohesive IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate infrastructure based in public clouds by delivering Microsoft Azure integration and Amazon AWS hybrid cloud solutions.

Data Backup and Recovery Consultants
Progent's backup consultants can provide consulting support for a broad array of utilities and services that provide solutions for backing up Microsoft Windows, Mac, and Linux physical and virtual servers and workstations as well as notebooks and handhelds. Progent can help you with leading data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent also offers help with Acronis Backup and Recovery, MozyPro, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan PRO, and Oracle Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and medium-sized organizations as a low cost and fully managed solution for reliable backup/disaster recovery.

Get in Touch with a Progent Network Consultant
To see how to access a Progent network support expert for remote or on-premises support in , phone 1-800-993-9400 or go to Online Network Help.

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