Massachusetts Network System Consulting

If your Massachusetts company is located beyond the larger metro areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your nearby network systems support options may be limited in technical expertise, or not available during a crisis. This results in a network that is unusable or causing wasted time due to technical problems going unresolved for too long. Progent’s group of expert network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a large range of technical tasks for a diverse range of customers. This means you obtain not only the technical know how needed for the task, but a professional with proven methods for applying that expertise to deliver affordable network solutions.

Remote Technical Support for Windows and Cisco-based Networking Environments
Progent’s Technical Response Center provides world-class remote technical support for Microsoft and Cisco-based networks Nationwide. Progent's certified engineers have the experience to help you to analyze and resolve difficult network problems quickly and cost effectively. The scope of technical expertise represented by Progent's staff of engineers allows them to escalate even the most difficult problems to the right subject matter experts as required. Whether you require occasional phone support and online repair or continuing availability of a Helpdesk Call Center, Progent's engineers can provide your small business with enterprise-level expertise without the cost and administrative overhead of running a big internal IT organization.

Remote Network Administration and Troubleshooting
Remote support utilities and technologies have evolved to the point that there is rarely a requirement for on-site contact with equipment to provide efficient support. Online network administration and support services offered by Progent include operating system installations or updates, network diagnostics, data recovery, plus mass storage and network appliance configuration. In situations that call for on-site technical help, Progent can dispatch a service expert to any state and most zip codes in the United States within one day.

World-class Cisco Support from Experienced CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a certification restricted to the most capable experts for planning, programming, implementing, and troubleshooting a wide array of Cisco network and connectivity products. There are only about 7,000 CCIE’s worldwide, and attaining this distinction requires comprehensive verification of networking skills through written examinations and hands-on lab demonstrations to ensure that CCIE’s know how to apply knowledge to practical problems. CCIE’s have a foundational understanding of core networking concepts and protocols that allow for quickly creating multi-vendor solutions.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given only to the highest tier of organizations that operate closely with Microsoft, have shown technical skills, and have confirmed client references. Microsoft Gold Certified Partners must maintain large staffs of IT experts who have undertaken extensive certification testing. Microsoft Gold Certified Partners are provided access to special support and training opportunities from Microsoft and early exposure to beta software for training and piloting purposes.

Best Practices Followed by Seasoned Engineers
Many companies situated away from cities with plentiful expert engineers utilize less qualified or unseasoned local resources for critical computer network support. This can result in a system that is unstable or unproductive. Progent’s staff of Microsoft and Cisco certified engineers average over ten years of real-world industry background, in the trenches of network support, performing an extensive array of technical tasks for a broad selection of customers. Consequently, with Progent you get not just expert network engineering skills, but an engineer who understands computer industry best practices in using those skills to solve real-world information network problems efficiently and in a consistent fashion.

Application and Virtual Datacenter Hosting Services
Progent's Virtual Hosting service offers advanced virtualization platforms, a state-of-the-art data center, plus the support experience of Progent's Microsoft Gold qualified consulting staff to provide small companies a complete network outsourcing alternative that improves system reliability and protection, eliminates management hassle, and cuts costs. Under Progent's Virtual Hosting structure, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be transported immediately to a new hardware environment without time-consuming and risky reinstallation and configuration. With Virtual Hosting, your business is not held hostage to a specific hosting service.

Broad with in Microsoft's Leading Server Solutions
Progent provides broad expertise in Microsoft’s popular server platforms. Progent offers Windows Server 2008 engineering services, Microsoft Windows Server 2003 design services, Windows 2000 consulting, Microsoft Exchange 2007 assistance, Microsoft Exchange 2003 services, and Microsoft SQL Server 2008 technical support.

Complete Service Documentation
Progent provides complete and meaningful reports of all service activity to ensure customers don’t ever feel like a hostage to their support organization. Progent sends email accounts of services shortly after completion of each support interaction, and also sends a hard copy along with monthly invoices. Complete IT support reporting makes it less risky for customers to transfer to a new service provider or assume more service duties internally. Good service documentation also give IT managers the visibility required to determine the value of maintenance services and produce more realistic IT expense projections.

24 by 7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers optional remote technical support services on a 24 x 7 basis. Combined with Progent's automated 24x7 server monitoring packages, this service option can help ensure the maximum system uptime.

Advanced Server Monitoring with System Center Operations Manager
Progent provides a selection of network maintenance packages based on Microsoft System Center Operations Manager. Progent's automated, 24x7 server monitoring makes your server support proactive instead of reactive. By identifying emerging problems before they cause system downtime, Progent's server monitoring can keep your network safe from stressful and costly service interruptions.

Experience with a Broad Spectrum of Small and Mid-size Business Networks
Progent’s expert engineers have provided Information Technology IT services to thousands of businesses in hundreds of different sectors, giving Progent a solid experience on what technology solutions work and which ones don’t. Progent has delivered remote IT service to companies in every state in the U.S. and offers on-premise support in most zip codes. Progent regularly receives client commendations confirming the high quality of Progent's technical team.

VoIP Design and Support Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or a Cisco Certified CCNP to help your company to implement Cisco VoIP products. Progent can evaluate your current LAN and Internet connectivity infrastructure to determine whether your environment is ready to support VoIP, help you choose and deploy Cisco components that make sense for your present needs and that can handle future growth, and integrate your Cisco-based VoIP system with technology from third-party vendors.

Mac Consulting Services
Progent's Mac OS X experts can provide Apple Mac users a range of technical services such as desktop support, assistance with Apple Mac application software, security and accessibility expertise, co-existence with Windows environments, and one-on-one training. For business networks based exclusively on Apple Mac OS X or for environments utilizing a combination of Macintosh, Linux, and Microsoft powered servers and workstations, Progent has the background and depth to deal with the challenge of architecting, setting up and managing a network infrastructure that is reliable, secure, efficient, and supportive of your business objectives.

Computer Network Security Auditing and Testing
Progent's security inventory scanning bundles are economical service packages that feature automated network vulnerability scans run external to and from inside your firewall to evaluate your exposure to security attacks. The two security inventory services are implemented by an engineer who has earned high-level security accreditations who produces a report that details and analyzes the information collected by the security scan and proposes practical improvements if call for.