For office computer networks located throughout the state of Massachusetts, Progent's Microsoft authorized technical team members can deliver remote phone support and remote troubleshooting to fix your computer system problems fast and cost effectively. Progent has developed top-notch expertise, software tools, and support databases to diagnose and resolve network problems while avoiding the high cost and delays normally associated with in-person technical service dispatches.

If your Massachusetts company is located outside of the larger metropolitan areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local computer support options may be limited in expertise, or unavailable during urgent situations. This results in a network environment that is unstable or causing wasted time due to technical issues continuing for too long. Progentís group of seasoned network professionals average more than 12 years of real-world industry experience, in the trenches of network support, performing a wide variety of technical projects for a diverse range of customers. This means you obtain not only the technical skills needed for the task, but an expert with proven methods for applying that expertise to assist with excellent network solutions.

Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultantsoffer expert remote consulting to help businesses of all sizes to connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective hybrid environments that support Windows and Linux systems and apps in hybrid topologies that combine local IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments and Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging.

Best Practices Followed by Expert Consultants
Many organizations located away from areas with ample network engineers resort to less qualified or inexperienced local consultants for vital computer network support. This can produce a network that is undependable or inefficient. Progentís staff of Microsoft and Cisco qualified engineers average over a decade of hands-on industry background, in the trenches of IT support, providing an extensive range of technical tasks for a diverse mix of clients. This means that with Progent you get not just high-level technical knowledge, but an engineer who understands computer industry best practices in applying those skills to resolve actual information network problems efficiently and in a repeatable way.

SQL Server 2012 Consulting
Progent can provide the support of Microsoft-certified SQL Server 2012 engineers as well as seasoned database application programmers, database administrators, project management experts, network infrastructure architects, disaster recovery/business continuity planning specialists, and certified data security professionals to assist your business to maintain your SQL Server 2012 solution and define a cost-effective and safe network infrastructure that helps you maximize the business benefit of SQL Server 2012. Progent can also assist you to migrate to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Cisco Unified CM Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, solving IP phone registration issues, configuring SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE internetworking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

ProSight DPS Managed Cloud Backup
ProSight Data Protection Services automated backup and disaster recovery offers small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about the complete ProSight family of affordable managed services for small businesses.

Citrix XenServer Consulting
Progent's Citrix XenServer virtualization consultants can assist your company to understand the strategic benefits of XenServer and other Citrix platforms, and can help your IT organization to design, validate, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can also assess your existing Citrix technology environment and show you how to enhance consolidation, performance, protection, availability, and disaster recovery.

Microsoft SharePoint Support
Progent's Microsoft-authorized Microsoft SharePoint Server 2010 specialists and SharePoint 2007 support professionals can assist you to evaluate the economic justification for deploying the current version of Microsoft SharePoint Server, consult with you on the most appropriate version of SharePoint for your circumstances, offer setup and integration expertise, help you to install Microsoft SQL Server as a back-end database, improve your network infrastructure, integrate your standard and custom application software to work with SharePoint Server, design a comprehensive security strategy that includes portal solutions, and provide maintenance and Helpdesk support.

Cisco ASA and PIX Firewall and Firepower Services Support
The current Cisco ASA 5500-X Series of firewalls with Firepower Services deliver significantly more value than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can assist you to maintain your existing PIX or Cisco ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist your company to design, integrate, tune, administer and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

VMware NSX Network Virtualization
VMware's NSX network virtualization technology enables you to build entire networks in software. NSX allows virtual networks to be provisioned in minutes and managed with a high level of automation independent of the hardware used by the basic network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. When used with VMware's NSX virtual network platform, VMware SRM can rapidly restore the complete logical network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help your organization to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network technology consultants offer world-class remote and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that run the gamut from small companies and campus networks to giant data centers and service providers. Progent can show you how to deploy Cisco's continually evolving switching technology to achieve the performance, expandability, availability, virtualization, data protection and ease of management required for your business. To learn about Progent's consulting and support services for Cisco's market-leading family of Catalyst switches, refer to Cisco Catalyst switch consulting and troubleshooting services. For information about Progent's consulting and support services for Cisco's Nexus line of switches, see Cisco Nexus switch consulting services. For details about Progent's support for Cisco Meraki switches, refer to Meraki switches configuration and management.

Microsoft Dynamics GP Consulting Services
Progent can provide a Microsoft Dynamics GP (Great Plains) consulting expert to help you to maintain and improve your Microsoft Dynamics Great Plains-based management information solution. Progent can also help you to plan and deploy an efficient Microsoft Dynamics GP upgrade from an older system so that you retain your historical data, improve your protection, extend your reporting and analytics, leverage Microsoft Office compatibility, and minimize network impacts by designing and adhering to an efficient upgrade plan.

Get in Touch with a Progent Network Consultant
To see how you can get in touch with a Progent computer consultant for online or onsite assistance in , phone 1-800-993-9400 or go to Remote Computer Help.














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