Massachusetts Network Technical Support for Small Business Computer Network Systems: Remote Support and Repair
For small office computer networks located in the state of Massachusetts, Progent's Microsoft and Cisco certified technicians can provide remote phone support and troubleshooting to fix your computer system problems fast and cost effectively. Progent has acquired top-notch skills, software tools, and support knowledge bases to diagnose and fix network problems without the cost and time delays associated with onsite service visits.
If your Massachusetts small business is located beyond the larger metro areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local computer network support choices may be limited in technical expertise, or unavailable during urgent situations. This results in a computer network that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progent’s staff of field proven network professionals average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a wide range of technical tasks for a varied range of customers. This means you get not only the technical skills needed for the job, but a consultant with demonstrated methods for applying that expertise to deliver excellent network solutions.
Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time. All service time is fully documented and invoiced to the actual minutes used.
Broad and In-depth Experience with Business Information Networks
Progent’s team of sixty+ computer network experts means customers benefit from the leverage of 800 years of combined experience and shared knowledge base to resolve the most troublesome IT problems. Progent has the know-how to find solutions quickly and deliver them affordably.
Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's experts can provide your company with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
Full Range of Security Services
Progent's certified security team members can help you perform complete security audits, recover quickly from virus and worm attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.
National Remote Support for Windows and Cisco-based Networking Environments
Progent’s Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and resolve complex network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate specialists as required.
Best Practices Applied Nationwide
Many organizations located far from areas with plentiful expert consultants resort to untrained or inexperienced local resources for critical network support services. This can result in a system that is unstable or unable to meet organizational needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded only to the highest tier of organizations that work closely with Microsoft, have demonstrated IT skills, and have verified client references. Gold Certified Partners must maintain large staffs of IT experts who have completed comprehensive proficiency testing. Microsoft Gold Partners are provided access to special support and training programs from Microsoft and early access to new software for training and study purposes.
One-stop Shopping for Comprehensive IT Support Services
Progent can act as a single source for most IT support needs for small organizations. While focused on supporting solutions from Microsoft and Cisco, Progent engineers regularly work with installing, supporting, integrating and troubleshooting products from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Network Monitoring
Progent offers an assortment of Network Support Packages based on the sophisticated monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your information system and identifies problems before they can disrupt your network.
Mac Consulting
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Windows-based networks, and one-on-one training. For business networks based exclusively on Mac OS X or for environments utilizing a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, configuring and maintaining a network system that is stable, safe, fast and aligned with your business needs.
Virus Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, comprehensive solution to keep your company mail free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, email content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policies.
Extensive Computer Network Security Evaluation and Testing
Progent’s CISSP and CISA certified security team members can efficiently perform complete security audits, firewall evaluation and penetration testing on mission-critical small business IT networks.
24x7 Support for Maximum Network Availability
For companies with line-of-business applications, Progent can provide online support services on a round the clock basis. Added to Progent's automated 24x7 network server monitoring package, this service can help ensure the highest system uptime.
Linux Consulting and UNIX/Windows Integration
If your company network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Microsoft-based servers, workstations and software, Progent offers full-service outsourcing that allows you to focus on your area of high-value expertise.
Progent’s professionals offer expertise in a variety of disciplines relevant to mobile connectivity including system architecture, wireless data synchronization, wireless security, wireless email, Windows Mobile 2003. PDA integration, Research in Motion Blackberry, and mobile application development. Progent's qualified professionals can save your organization time and expense by using their wireless expertise to show you how to choose and integrate mobile access solutions that fit the needs of your company. Progent can also optimize your IT infrastructure so that mobile data devices perform better.
Progent provides national urgent help and consulting services for businesses that operate networks based on versions of the Linux OS or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows technology. Remote network consulting provides optimum leverage for your information technology dollar by preserving client productivity and shortening the hours billed for network repair services. Sophisticated online access utilities and experienced service specialists and engineers combine to enable Progent to handle the majority of IT issues without wasting time and money by going to your site. In the vast majority of cases your IT problems can be remediated over the phone or through a combination of phone help and remote access. Progent can make available Cisco CCIE network experts and CISSP qualified security professionals to help you with the toughest network issues.
Progent’s fault tolerant network consultants offer reliability support, disaster recovery services, network load balancing, high-availability interoffice access, high-availability Internet interface design, high-availability data center support, and other high-availability networking support to help your company design a non-stop network for mission-critical applications. Progent has the background to design economical, non-stop networks by deploying the expanding suite of Microsoft Windows Cluster servers including Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized consultants can help you build a high-availability mutli-location network with a completely mirrored Internet interface and intelligent network load balancing.
Progent's Symantec experts can assist you to support older versions of Symantec Firewall and VPN products including the Raptor and Symantec VelociRaptor line or help you upgrade to more recent technology from Symantec or other vendors. Progent can also help you design and implement a complete security plan that can include Firewall/VPN devices and utilities, outsourced security and network protection services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your single resource for continuing technical support, administration, training, and security consulting.
Progent's Microsoft-certified support team offers network troubleshooting and IT consulting services for Microsoft Operations Manager and for the growing family of Application Management Packs that extend the benefits of MOM to a broad range of business-critical applications. Progent offers consulting for MOM 2005 and Microsoft Operations Manager 2000 to bring small to mid-size information networks ultra-high availability, security and performance. Progent can show you how to benefit from MOM by performing needs analysis, installation, setup, customization, troubleshooting, Help Desk outsourcing, security planning, and administration. With over five years of experience working with the NetIQ platform upon which Microsoft Operations Manager is based, Progent's network consulting experts can offer small businesses world-class support for MOM.
Progent's UNIX platform consulting experts offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, support professionals qualified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide array of expertise provides you with an easy single consulting firm to help you create and manage a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft interoperability by combining Windows with major variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux variations such as RedHat Linux, SUSE Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
For mid-size businesses looking for network support, Progent offers a variety of alternatives including on-site help, remote assistance, phone-based Help Desk, round-the-clock support with automatic system monitoring, temporary staff augmentation, business relocation support, application programming, and professional consultation. For midsize businesses in California or other areas covered by Progent's onsite consultants, Progent provides professional onsite support for fixing technical issues rapidly and economically.
Progent offers nationwide urgent technical support and consulting services for businesses that operate Apple Mac networks or whose information systems include a combination of Apple Mac OS X and Microsoft technology. Remote technical support offers maximum return for your information technology dollar by protecting user efficiency and shortening the hours charged for network repair services. Advanced remote support utilities and experienced technicians and engineers combine to enable Progent to handle the majority of IT problems without wasting time and money by going to your site. In the vast majority of situations your network problems can be dealt with over the phone or through a combination of phone help and online access. Progent can make available Cisco CCIE infrastructure experts and CISSP and ISSAP certified security specialists to assist with the most challenging system issues.
New Edge Networks is a national Competitive Local Exchange Carrier provider of data networks and broadband Internet access. New Edge Networks offers a rich spectrum of data services including New Edge DSL, SDSL, TransEdge DSL, T1, Fractional T1, Burstable T1, Frame Relay over DSL, ATM, Private Line, and DS3. New Edge Networks also offers Voice over IP solutions. Progent has an agent relationship with New Edge Networks and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you integrate New Edge Networks carrier services to build a world-class, integrated communications solution on a down-to-earth budget.
For small companies considering Progent's IT outsourcing, consulting, or troubleshooting offerings, call 800-993-9400 or e-mail information@progent.com.
Progent’s Microsoft certified consultants offer small and medium-size companies experienced support services for System Center Operations Manager 2007 and MOM 2005. System Center Operations Manager 2007 and MOM 2005 offer extensible and scalable high-end system management by featuring comprehensive event management, 24x7 monitoring and alerts, reporting and tendency profiling, and system and application-specific heuristics and tasks to increase the manageability of Windows Server System environments. Through internal application intelligence, Microsoft Operations Manager 2007 and MOM 2005 allow you to isolate your system health problems before they become crises, increase the efficiency of your network operations via actionable best practices, and support your IT operations and senior management through sharing key service level and performance data. Progent’s Operations Manager consulting engineers have extensive hands-on experience with Operations Manager 2007 and 2005 and can help your company install and configure MOM in order to maximize the reliability and efficiency of your IT system.
Progent's Microsoft-certified professionals have over a decade of experience delivering email, electronic messaging, and e-mail-telephony combination support for small businesses as well as large enterprises. Progent provides economical Exchange 2003 Server support to strengthen email and virus protection, configure high availability email environments, and implement remote and wireless email access. Progent’s Exchange support services can assist you in designing and carrying out a migration from a legacy SMPT server or unsupported Microsoft Email package such as Exchange 5.5 to Microsoft Exchange 2003 Server. In addition offers XP and Vista desktop Microsoft Mail support for Microsoft Exchange and Outlook and can show you how to configure Microsoft Outlook 2000 and Microsoft Outlook XP. For email virus protection and spam blocking, Progent supports Postini's managed services and Trend Micro Scanmail. Progent is an authorized Postini aggregator. As a Postini reseller, Progent can help small organizations benefit from Postini’s enterprise-class anti-spam technology.
Progent’s non-stop inter-site connectivity and fault tolerant network infrastructure engineers can help small organizations create fault tolerant Interoffice connectivity through fully redundant networks with automatic failover. Progent’s CCIE engineers can design and implement ultra-reliable Inter-office connections based on non-stop EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over can provide affordable non-stop interoffice networking.
