For small office computer networks located anywhere in the state of Massachusetts, Progent's Microsoft authorized technical team members can provide phone help and remote troubleshooting to resolve your computer system issues quickly and cost effectively. Progent has acquired top-notch skills, advanced software tools, and support knowledge bases to diagnose and repair IT problems while avoiding the high cost and delays associated with in-person technical service dispatches.

If your Massachusetts small business is situated outside of the larger metro areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network systems support choices may be limited in technical capability, or unavailable during an emergency. This results in a office network that is unusable or causing productivity loss due to technical problems continuing for too long. Progentís group of field proven network professionals average more than ten years of real-world industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a diverse range of clients. This means you get not just the technical expertise needed for the task, but an expert with demonstrated methods for applying that expertise to assist with cost effective network solutions.

Immediate Help for Urgent Problems
With Progentís emergency online computer support services, you can receive immediate assistance for issues that are causing network disruption. Remote support eliminates the lengthy delay and higher cost required for in-person technical help. For day-to-day network administration work, Progentís off-site support engineers can perform most jobs within a few minutes of receiving a request, instead of forcing your company to wait for hours for on-site support to arrive.

iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer affordable online assistance to assist you to design, deploy, and fix any aspect of your iOS and Windows integration efforts and is available for quick jobs to help you get past occasional technical bottlenecks or major engagements to help you complete business-critical initiatives on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you create or support a resilient, protected and scalable infrastructure that aligns with your mode of computing. Progent also offers remote and on-premises training to show you how to manage and use your iOS devices in a secure, collaborative environment that maximizes the strategic value of your IT system.

Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to design and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network customized for your facilities, providing you a WLAN that has the coverage, speed, capacity, Quality of Service, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed onsite service. Progentís on-premises wireless survey features onsite walkthroughs, spectrum and security assessment of your current WLAN, evaluation of your site's layout, measuring for RF contention, RF propagation modeling, identification of optimum locations for client-specified WAPs such as Aironet APs, Cisco Meraki access points and Apple AirPort devices, and a detailed document defining a new wireless network.

Progent's Test Lab at the Herakles/Quality Technology Services Internet Data Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento, California has a variety of dedicated servers and network equipment that can be utilized remotely or on premises to accommodate system testing, evaluations, performance testing, forensics, disaster recovery simulation, training, and other reasons to help Progent's clients succeed with major projects.

Help with Choosing an ISP and an Internet Connection Package
Progent offers access to the affordable support of remote Internet connectivity consultants to help your organization to assess or update your ISP services so your Internet access solution aligns with your business needs. Services available from Progent include evaluation of your current bandwidth utilization, vendor and service plan comparison and selection, network provisioning, and managing a smooth move to a new carrier and/or service arrangement. Network provisioning can include enhancing current routers and configuring additional ones, setting up firewalls, and designing dependable Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Cisco Unified CM and Cisco Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, formerly named CallManager, functions as the heart of Cisco's collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express (CME) provide a borderless IP-PBX solution by integrating tightly with apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager consultants can assist with any facet of Unified CM setup and debugging in areas that include integrating Cisco VoIP phones and desktop video IP phones, reviewing dial plans, setting up SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE support, designing UCS server failover systems for high availability, and integration with Microsoft Exchange Server and Skype for Business.

Planning and Support Services for SCVMM 2012
Progent's SCVMM 2012 consultants can assist businesses of all sizes to adhere to leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage, and libraries; plan, implement, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your company to migrate from an earlier release of SCVMM or from a third-party management system, and Progent can show you how you to enhance and troubleshoot your existing SCVMM environment to make sure you realize maximum return on investment. Progent also offers SCVMM 2016 migration consulting to assist you to design and execute a smooth migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to benefit from new security features, high availability VMM storage options, and other enhancements.

Consulting and Troubleshooting Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft certified System Center 2012 Operations Manager consultants have over a decade of background planning, deploying, optimizing and fixing Microsoft SCOM environments and can provide companies of any size expert remote or onsite consulting services for SCOM 2012. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also assist you to install and tune Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric as well as Microsoft and third-party applications and services. Also, Progent can provide responsive online or on-premises technical support to help you to remediate serious problems uncovered by SCOM 2012. Progent also offers Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise to help your organization to upgrade efficiently from SCOM 2012 to Operations Manager 2016.

Desktop and Mobile Device Unified Administration Support
Progent can provide Configuration Manager 2016 hybrid cloud integration, Microsoft System Center Configuration Manager (SCCM 2012) planning and deployment and Intune consulting to centralize and simplify the management of your desktops along with your Cloud-connected mobile devices. Progent can help you to migrate efficiently to Configuration Manager 2016 from a legacy change management platform or help you to enhance your existing SCCM 2016 environment to support your changing business requirements.

Progent's Online Consulting and Training Support for Office and Office 365
Progent's Office and Office 365 experts can help companies of any size to integrate Office desktop and Microsoft Office 365 apps including Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a seamless productivity solution that provides quick return on investment and enables improved business outcomes. Progent can help your company to interface Office or Office 365 apps with one another and with other core Microsoft platforms including SharePoint, Microsoft Exchange Server and Microsoft SQL Server. Progent's consultants can also assist you resolve compatibility issues between different versions of Microsoft Office and offers customized online Microsoft Office and Office 365 training to individual users and groups.

Security Inventory Evaluation for Small and Mid-size Business Networks
Progent offers two ultra-affordable service packages designed to enable small companies to get a professional security evaluation from a certified security engineer. With Progent's External Network Security Inventory Checkup, an engineer administers a comprehensive examination of your network from outside your firewalled perimeter to uncover potential risks in the security profile you expose to the public. With Progent's Internal Security Inventory Checkup, a security engineer executes a system scan from an authorized computer within your company firewall to uncover the risk to internal threats. Both security inventory services are set up and executed from a protected external location.

Talk to a Progent Computer Consultant
To learn how to access a Progent computer support expert for online or onsite expertise in , phone 1-800-993-9400 or go to Remote Computer Help.














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