For small company computer networks located anywhere in the state of Massachusetts, Progent's Microsoft and Cisco authorized engineers can provide phone support and remote troubleshooting to repair your computer network troubles fast and cost effectively. Progent has developed world-class expertise, advanced software tools, and support databases to diagnose and repair computer network problems while avoiding the cost and time delays normally associated with onsite service visits.

If your Massachusetts business is situated beyond the larger metro areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network systems support choices may be limited in technical capability, or unavailable during an emergency. This can result in a computer network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of network consultants average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a varied range of customers. This means you obtain not just the technical skills needed for the task, but a consultant with proven methods for applying that expertise to assist with cost effective network solutions.

Unified Communications Manager and Cisco Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM), previously named CallManager, is the core of Cisco's collaboration portfolio. CUCM and Cisco Unified CM Express (CME) provide a location-independent IP-PBX solution by integrating tightly with unified messaging applications like Unified CM IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can help with any facet of Unified Communications Manager configuration and debugging in areas that include integrating VoIP phones and video IP phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE support, designing Cisco UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection consultants can help businesses to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content policies for monitoring the content of email messages and attachments and blocking users from sending sensitive or unauthorized information or spam. ProSight Email Guard's outbound email content filtering technology can also help avoid reputation loss and stay compliant with industry privacy standards and government requirements like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Read more about the complete ProSight portfolio of value-priced network management outsourcing services for small and mid-size organizations.

Full Range of Security Assistance
Progent's CISA, GIAC, and CISSP certified security experts can assist you to perform complete security evaluations, restore operations rapidly from attacks, set up firewalls, configure safe techniques for remote and mobile access, install spam filtering and email encryption, and craft a corporate-wide security plan built around 24x7 automated monitoring.

Google Android Smartphone Integration and Management
Progent's Android phone and tablet integration consulting services have years of experience delivering remote and on-premises assistance for organizations of any size who want to integrate Android phones into their IT systems so that mobile clients can communicate and collaborate from virtually anywhere. Progent offers the range of know-how to solve technical issues that involve multiple manufacturers and that entail a combination of older and current technology. Progent provides cost-effective remote technical support to help you with any stage of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional technical support to assist you to resolve especially challenging IT issues, or Progent can provide comprehensive project management services to help you finish major network initiatives on time and within budget. Progent can assist with local, cloud-centric, or hybrid network environments and can provide expertise with operating systems, apps, management utilities and network infrastructure. Progent also can provide specialized group or individual classes to show you how to manage and operate Android phones to maximize their business value.

Business Intelligence Reporting Consulting and Troubleshooting
Progentís BI reporting consultants can provide remote and onsite consulting to assist you with any facet of business intelligence (BI) reporting ranging from debugging or modernizing reports to designing and implementing an advanced business intelligence environment. Progent's BI experts can help you to maintain your existing reporting system, help you to upgrade reports from a legacy reporting platform to a current solution, and deliver custom online training to meet your specific needs. Progentís management reporting professionals can provide experience in all popular BI reporting and visualization tools such as the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot and Power View, and Report Builder.

The Progent Test and Design Lab at the Herakles/Quality Technology Services Data Center
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento includes a variety of dedicated computers and network support equipment intended to be used online or on premises to accommodate system testing, evaluations, performance modeling, repair, business continuity simulation, training, and other purposes to help Progent's customers succeed with large-scale projects.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network engineers can provide expert online and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that run the gamut from small or midsize businesses and campus LANs to giant data centers and public clouds. Progent can show you how to deploy Cisco's rapidly improving switching technology to achieve the throughput, expandability, availability, virtualization, data protection and manageability needed by your business. For information about Progent's consulting and troubleshooting services for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and troubleshooting services. For information about Progent's consulting and support services for Cisco's Nexus family of data center switches, refer to Nexus switch consulting and troubleshooting services. To find out about Progent's support for Meraki switches, see Meraki switches consulting and troubleshooting services.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a DR solution based on VMware SRM.

Cisco ASA and PIX Firewall and Firepower Services Expertise
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-certified CCIE network consultants can help your company to maintain your legacy PIX or Cisco ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises help with ASA 5500-X firewalls with Firepower Services and can help your organization to design, configure, tune, administer and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

Microsoft Access Database Application Development
Progent's Microsoft Office Access developers and consultants offer economical remote consulting services for all editions of Office Access including Access desktop and Access Web App and offers advanced assistance for application programming, database migration, performance optimization, report design, and troubleshooting. Progent also can provide custom online classes for Access application programming and database management.

Video Conferencing Consulting Support
Progent can provide the services of an accredited video conferencing engineer with expertise integrating technology from the major telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist you to plan, install, expand, or troubleshoot a video conferencing solution that preserves your current investment and maximizes the business value of your information network. Progent also offers the expertise of network infrastructure consultants able to help businesses of all sizes to create and troubleshoot a network that provides the speed, reliability, security, and expandability required to accommodate your telepresence environment.

Microsoft Azure Cloud Planning and Integration Consulting
Progent's Azure cloud integration consultants can assist you with any aspect of Microsoft Azure migration including needs definition, readiness evaluation, system design, pre-production testing, deployment, centralized management, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can assist you to configure and troubleshoot firewall appliances and VPN tunnels so that your users can safely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can help you integrate critical Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also help you to set up a hybrid ecosystem that seamlessly integrates on-premises datacenters with Azure-based services.

Talk to a Progent Network Consultant
To find out how you can contact a Progent computer support expert for remote or on-premises assistance in , call 1-800-993-9400 or visit Remote Network Support.

© 2002- 2018 Progent Corporation. All rights reserved.