For business network systems located anywhere in the state of Massachusetts, Progent's Microsoft qualified technicians can deliver phone support and remote troubleshooting to fix your computer system issues fast and cost effectively. Progent has developed enterprise-class skills, advanced software tools, and support databases to identify and fix computer network problems while avoiding the cost and delays associated with on-site technical service calls.

If your Massachusetts organization is located beyond the larger urban areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your nearby network systems support options may be limited in expertise, or unavailable during an emergency. This results in a network environment that is unpredictable or causing wasted time due to technical problems persisting for too long. Progentís team of network consultants average more than twelve years of real-world industry experience, in the trenches of network support, performing a extensive variety of technical projects for a varied range of customers. This means you get not just the technical skills needed for the task, but a professional with demonstrated methods for applying that expertise to provide efficient network solutions.

Remote Consulting for Windows Server 2008 R2
The complexity and versatility of Windows Server 2008 calls for an IT expert with hands-on experience and broad knowledge in architecting and building efficient and comprehensive business information environments. The professional experience of Progent's seasoned Windows Server engineers, with an average of over 10 years of background integrating Microsoft-powered solutions, helps insure your success in supporting and managing your Microsoft Windows Server 2008 environment. Progent's certified Windows Server 2012 R2 experts can also help you to evaluate the business value of migrating from Windows Server 2008 to Windows Server 2012 R2 or later. If you are considering creating a hybrid network model that combines local resources with public cloud services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid integration.

Broad Expertise in Microsoft's Popular Server Software
Progent's group of IT consulting experts can help large organizations to plan, set up, and support major rollouts of key Microsoft technology by offering services such as Microsoft Active Directory design, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 troubleshooting, SharePoint Server 2013 configuration, Microsoft Skype for Business Server migration support and Microsoft Lync Server 2013 management, plus SQL Server 2016 migration and SQL Server 2014 programming. Progent has helped some of the world's largest companies to integrate solutions based on Microsoft servers and can provide branch office technical assistance for enterprises with branch offices in the San Francisco Bay Area or larger cities throughout the United States.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection specialists can help businesses to configure Progent's ProSight Email Guard Security Gateway to enforce your content policies for scanning the content of email messages and attachments and preventing users from sending sensitive or unauthorized data or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help your business avoid reputation loss and keep in compliance with industry privacy standards and government requirements such as HIPAA and Sarbanes-Oxley. Find out about Progent's complete ProSight family of value-priced outsourced network management services for small organizations.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management service provides comprehensive hosting of a small or mid-size company's servers in a solution that gives the maximum degree of dependability and scalability and is also simple to migrate to any data center. Progent's Private Cloud hosting services are based on mature virtualization architectures that allow small and midsize companies with mixed- platform IT systems to economize dramatically on the costs of capital equipment, system support, and IT management while achieving world-class reliability and an unprecedented degree of vendor independence. Learn more about Progent's ProSight family of managed IT services for small and mid-size businesses.

BI Reporting Consulting and Development
Progentís business information reporting experts can provide remote and onsite expertise to assist your organization with any phase of BI reporting from troubleshooting or enhancing applications to planning and deploying an advanced BI environment. Progent's BI consultants can assist your company to support your current BI environment, help you to migrate reports from a legacy reporting platform to a modern one, and deliver as-needed remote mentoring tailored to your individual needs. Progentís business reporting and analytics consultants offer expertise in the leading BI reporting tools including the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, Report Designer and Report Builder.

Android Phone Integration
Progent's Android smartphone and tablet integration expertise have years of experience providing online and on-premises support for businesses of any size who need to integrate Android phones into their IT systems so that users can work together from virtually anywhere. Progent offers the breadth of know-how to resolve technical problems that span multiple manufacturers and that represent a combination of older and up-to-date technology. Progent offers cost-effective remote expertise to assist you with any facet of designing, deploying, managing and troubleshooting your BYOD solution. Progent can provide as-needed technical support to assist you to handle especially stubborn technical problems, or Progent can provide comprehensive project management services to help you finish major network initiatives on schedule and on budget. Progent can help with on-premises, cloud-based, or hybrid networks and can provide expertise with all major operating systems, apps, management tools and network infrastructure. Progent also offers customized group or one-on-one training to help you manage and operate Android phones efficiently.

Active Directory (AD) Planning and Integration Expertise
Progent's Microsoft-certified Active Directory consultants have broad experience troubleshooting complex Active Directory issues such as directory replication problems, multi-domain partition configurations, damaged AD objects, clean-up of test application configuration objects in on-line AD environment, and restoration of failed installations of Active Directory and AD-integrated applications. Progent is also experienced in working with advanced Active Directory tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest configuration techniques that address important issues including AD naming conventions, hierarchical structure, IT administration model, use and design of group policy objects, plus protection and monitoring definitions. Progent can also analyze the impacts of server and service configurations on capability and speed. Progent can assist businesses to plan and install deployments of Active Directory Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud integration.

SQL Server Software Development
Progent's SQL Server application developers can help you to create and support applications that utilize Microsoft's SQL Server RDBMS. Progent adheres to industry best practices to create scalable, easy-to-manage SQL Server database applications and is able to work with a client's IT staff to complete programs in a timely and affordable manner. Progent for can assist your company to build Microsoft SQL Server solutions by offering a wide array of consulting support services such as specification of features and scope, logical and physical modeling, normalization, T-SQL coding, software installation, storage management, performance and I/O configuration tuning, backup and restoration strategies, clustering and virtualization, reusable schema, replication solutions, security, and disaster recovery/business continuity planning.

Cisco Wireless IP Phone Integration and Troubleshooting
Creating solutions with Cisco's wireless VoIP phones typically demands that you configure and optimize many components of your Wi-Fi infrastructure such as APs, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's Cisco wireless IP phone configuration experts can provide online and onsite support to help you create and maintain a Cisco wireless IP phone deployment by providing services that can range from troubleshooting the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.

Consulting and Troubleshooting Services for SCOM 2012
Progent's Microsoft-certified System Center 2012 Operations Manager consulting experts have more than a decade of background designing, deploying, enhancing and repairing Microsoft SCOM solutions and offer organizations of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also help you to install and set up SCOM 2012 management packs according to industry best practices for tracking network fabric and Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or on-premises troubleshooting to help you to remediate serious issues detected by System Center 2012 Operations Manager. Progent can also provide System Center 2016 Operations Manager expertise to help your organization to migrate efficiently from Operations Manager 2016 to SCOM 2016.

Migration Support services for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning experts can assist businesses of any size to assess Windows 10 or to migrate to Windows 10 from any earlier version of Microsoft Windows. Online and onsite assessment and upgrade support for Microsoft Windows 10 available from Progent's experts include Return on Investment analysis, project coordination, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud solutions, mobile management, telecommuter connectivity, data and identity security, automated provisioning and administration, network infrastructure design, Wi-Fi support, disaster recovery planning, webinar training for network management personnel and users, and post-migration consulting support.

Microsoft SharePoint Server Consulting Services
Progent's Microsoft-authorized SharePoint Server 2013 engineers, Microsoft SharePoint 2010 specialists and SharePoint Server 2007 support professionals can assist you to rationalize the business case for implementing the current version of Microsoft SharePoint Server, consult with you on the most appropriate edition of Microsoft SharePoint for your circumstances, provide setup and deployment services, assist you to install Microsoft SQL Server as a supporting database, improve your network infrastructure, integrate your standard and custom application software to operate with Microsoft SharePoint Server, develop a comprehensive security strategy that includes portal technology, and deliver maintenance and Helpdesk services.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, an integrated expansion of Cisco Unified Communications Manager (CUCM), is a unified voice messaging platform that promotes collaboration by providing flexible set of options for accessing voice messages within an environment that is easy to implement and manage. Unity Connection allows you to access and manage voicemail from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, IVR, and automated-attendant services for small to medium businesses and corporate branch locations with up to 500 voice mailboxes. Progent's Cisco-qualified CCIE consulting experts offer Unity Connection and Unity Express (CUE) configuration and technical support services to make sure your CUE solution gives you maximum business advantage.

Talk to a Progent Network Support Expert
To see how you can contact a Progent network support expert for online or on-premises help in , call 1-800-993-9400 or go to Remote Computer Help.














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