For business computer networks located throughout the state of Massachusetts, Progent's Microsoft and Cisco authorized technicians can provide online assistance and remote troubleshooting to fix your computer system troubles quickly and cost effectively. Progent has developed enterprise-level expertise, sophisticated tools, and support databases to identify and resolve computer network problems while avoiding the high cost and delays associated with on-site technical service visits.

If your Massachusetts company is located outside of the larger metropolitan areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network support options may be limited in technical expertise, or unavailable during an emergency. This can result in a office network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís group of seasoned network engineers average more than 12 years of real-world industry experience, in the trenches of IT support, performing a broad range of technical projects for a varied range of clients. This means you obtain not only the technical know how needed for the job, but a consultant with field proven methods for applying those skills to assist with affordable network solutions.

Broad and In-depth Experience with Business Information Networks
Progentís team of close to 100 network experts means customers benefit from the leverage of over 1,000 years of combined experience and collective knowledge to resolve the most difficult system problems. Progentís certified network engineers possess the knowledge and experience to find fixes quickly and deliver them cost effectively.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention experts and data leakage protection consultants can assist you to configure Progent's Email Guard Security Gateway to use specified content policies for monitoring the content of outbound email messages and attachments and preventing the transmission of sensitive or inappropriate data or spam-like messages. Email Guard's outbound email content filtering technology can also help your business avoid reputation loss and keep in compliance with industry security standards and government mandates such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI.

Exchange Server 2016 Upgrade Consulting
Progent's certified Microsoft Exchange Server 2016 experts can assist your business in any and all phases of your migration to Exchange Server 2016 such as designing high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

ZENO Monitoring and Reporting for IP-based Resources
ZENO is Progentís monitoring and reporting subscription service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of all vital IP-based assets that constitute your IT environment. When ZENO uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt or take down network.

Wi-Fi Site Survey
Progentís Wireless Site Survey makes it easy to plan and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network adapted to your facilities, offering you a wireless solution that has the reception, performance, capacity, QoS, data protection, and hand-off capability your business needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more comprehensive on-premises service. Progentís onsite wireless survey includes physical walkthroughs, spectrum and data protection audits of your current wireless network, analysis of your site's layout, measuring for RF interference, signal propagation modeling, selection of optimum locations for customer-requested Wireless Access Points (WAPs) such as Aironet APs, Cisco Meraki cloud-managed APs and Apple AirPort equipment, and a detailed report defining a new wireless network.

Full Portfolio of Security Consulting Services
Progent's CISA, GIAC, and CISSP certified security engineers can help you to perform comprehensive security assessments, recover quickly from intrusions, set up firewalls, configure secure techniques for off-site and mobile access, install spam and virus filtering and email encryption, and create a company-wide security strategy built around 24x7 automated network monitoring.

Cisco IOS Update Support
If your network incorporates Cisco routers, you could be using an old release of Cisco IOS, the operating system powering almost all Cisco router as well as the latest Cisco switches. Cisco often publishes upgrades to IOS in order to fix bugs, shore up security weaknesses, or improve functionality. Unfortunately, updating IOS and other Cisco control software can be a challenge, depending upon your Cisco appliance and your system infrastructure. As an example, there could be limitations of internal Flash storage that might cause a new software version to execute incorrectly. Progent's Cisco CCIE-certified network engineers offer a wide variety of support services associated with updating Cisco IOS or any other Cisco OS such as IOS EX or IOS XR. Progent's consultants can run version audits of your Cisco software, propose appropriate updates, provision Cisco devices, transfer software images, configure and test your update, optimize throughput, troubleshoot issues, and teach your network support managers how to utilize all important new capabilities.

Mac Support
Progent's experts in Apple Mac technology can provide Apple Macintosh users a range of services including desktop support, help with Mac OS X applications, security and accessibility expertise, integration with Microsoft-based networks, and custom education. For small business systems based solely on Apple Mac OS X or for networks utilizing a combination of Apple Mac, Linux, and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, setting up and managing a network infrastructure that is stable, safe, fast, and supportive of your business goals.

Affordable Network Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate technical background can take several times longer to perform the same job than an experienced Information Technology expert. For example, charging a third less per hour, but taking three times longer for the same task is not a bargain. Even worse, a badly architected or configured network environment that is unstable and hard to manage or upgrade can cost a small business many times over its initial price due to lost productivity. Progent's client testimonials from satisfied companies throughout the United States indicate the effectiveness of Progent's support model and the technical capability of Progent's team of engineers.

Responsiveness of Progent's TRC for Remote Computer Support
Progent's Technical Response Center is committed to delivering the best quality of online computer support available for both emergency as well as standard issues. For urgent issues that impact many users, key people, or a mission-critical application, the Technical Response Center is set up to respond in less than an hour. For standard issues, the TRC will in less than two hours. In all cases, your ticket will be created promptly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will get in touch with you regarding each corrected issue to make sure you are satisfied with the results and ready to close out the ticket. Learn more about Progent's Technical Response Center Customer Commitment.

Planning and Configuration Support for Cisco's Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified consultants can assist your business to upgrade to Aironet access points and Cisco Wi-Fi controllers that are compatible with the recently approved 802.11ac Wi-Fi standard, making it possible to get three times the speed for your wireless LAN while extending the signal coverage.

CRISC Network Risk Management Specialists
The Certified in Risk and Information Systems Control (CRISC) certification program was initiated by ISACA to verify a consultant's ability to design, implement, and maintain IS controls to reduce IT risk. Progent offers the services of a CRISC-certified consultant to assist your company to create and execute a business continuity strategy that follows leading practices promoted by CRISC and geared to align with your company's risk tolerance, business goals, and budgetary guidelines.

Consulting and Troubleshooting Services for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft Gold-certified SCOM 2012 consultants have more than a decade of experience planning, deploying, enhancing and repairing SCOM environments and can provide companies of all sizes expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or onsite technical support to help you to remediate critical issues detected by Microsoft SCOM 2012.

Talk to a Progent Computer Consultant
To find out how you can access a Progent computer consultant for online or on-premises support in , phone 1-800-993-9400 or go to Online Network Help.

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