For business networks located within the state of Michigan, Progent's Microsoft and Cisco qualified technicians can provide online help and remote troubleshooting to repair your computer network issues fast and cost effectively. Progent has developed enterprise-class skills, software utilities, and support databases to diagnose and fix IT problems without the cost and time delays normally associated with on-site service dispatches.

If your Michigan business is located outside of the larger metro areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your local computer support choices may be limited in skills, or unavailable during urgent situations. This can result in a office network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s group of seasoned network consultants average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a extensive range of clients. This means you get not only the technical expertise needed for the job, but a consultant with field proven methods for applying those skills to assist with affordable network solutions.

Unified Communications Manager and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (Unified CM), previously known as CallManager, is the foundation of Cisco's collaboration solution. Cisco Unified CM and Cisco Unified CM Express (CME) offer a borderless IP-PBX solution by integrating tightly with unified messaging apps such as Unified CM IM and Presence Service, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's Cisco-certified CUCM and CallManager experts can help with any aspect of Unified CM configuration and debugging in areas that include integrating Cisco Voice over IP phones and video IP phones, designing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE networking support, designing UCS server clustering systems for high availability, and integration with Microsoft Exchange Server.

Desktop Support Services
Progent's desktop support team can help your company to set up desktop computers, notebooks, or wireless communicators as needed or assist your business to plan and execute a large-scale upgrade to a new edition of an OS or an updated version of a key desktop application. Progent's Microsoft PC consultants can configure programs from Microsoft's Office family of productivity software or Microsoft Dynamics accounting and customer relationship programs on your workstations so they interact efficiently with all Microsoft programs, software from popular publishers, database servers, and line-of-business services network-wide. As an example, Progent can configure Outlook email client on a desktop or notebook to support both the usage profile of the user and the protection policies of your company. Progent can also offer on-line and on-site troubleshooting services for desktops.

Citrix Virtual Windows Desktop Support Services
Desktop virtualization platforms from Citrix permit quick set up of new client computers, rapid publication of current applications and updates, simplified image control, immediate recovery from desktop PC breakdown or loss, lower initial investment in and extended useful life for desktop PCs, predictable performance, centralized control and enforcement of security policies, and the ability to keep critical corporate or government information from leaving the data center. Progent's Citrix XenDesktop engineers and Citrix XenApp specialists can assist your IT staff to evaluate, pilot, install, manage, and support Citrix virtual desktop technology and can assist you manage and support other virtualization platforms from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V support.

Network Consulting for Local Governments and School Districts
Progent has extensive experience providing a full-spectrum of remote network consulting and emergency repair services to local governments and schools throughout the United States. Progent is among the industry’s pioneers in delivering advanced online network support and has provided IT support to organizations in every state. Progent's online computer support for local governments eliminates travel costs and resolves problems faster than onsite support.

Microsoft Dynamics NAV Consulting
The most recent version of Microsoft Dynamics NAV ERP includes powerful new features including Personalized Role Centers, enhanced management information and reporting options, and advanced workflow management. Progent's Dynamics NAV consulting experts can provide custom programming, configuration and debugging services to help you to get the most from MS Dynamics NAV. Progent’s consultants can help you to connect Microsoft Dynamics NAV to other services and programs. Also, Progent can help your organization to create and utilize databases so you can enhance your understanding of your business, acquire additional clients, expand your sales strategies, and form successful alliances.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent’s exclusive team of Cisco certified CCIE network engineers have earned an accreditation restricted to the most capable experts for planning, configuring, implementing, and troubleshooting a diverse range of Cisco network and interconnectivity products. There are only about seven thousand CCIE’s around the world, and attaining this distinction requires extensive verification of networking skills via written exams and hands-on lab testing to make sure that CCIE’s know how to apply theory to practical problems. CCIE’s have a fundamental understanding of core networking concepts and protocols that enable quickly developing multi-vendor solutions.

Microsoft Desktop Virtualization Support
Microsoft's desktop virtualization solutions lower the effort needed for network managers to install software programs so they are consistent across an entire workforce, offer the power to manage access to critical information, and allow fast deployment of additional or upgraded desktops. In Microsoft Windows Server 2008 R2, the Terminal Services tool has been revamped and renamed Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services streamlines desktop access, enhances performance, tightens security, centralizes management, and provides an almost seamless client experience. Progent's desktop virtualization consultants can assist your company to assess the business benefits of Microsoft's virtual desktop solutions, configure test and on-line environments, optimize your network infrastructure to support virtual desktops effectively, assess and resolve security issues, and educate your IT administrators to follow industry best practices to gain a fast ROI from client virtualization.

Windows 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 incorporates core technologies initially developed for and refined on Azure, among the world's largest public clouds. This pedigree significantly enhances the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by enhancing security, availability, expandability, manageability, reliability and disaster recovery. Progent’s Microsoft certified Windows Server 2016 Hyper-V consultants can assist you to assess the advantages of Hyper-V 2016 for your organization, set up test systems to confirm the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network architecture for a cloud-based or hybrid installation, create and carry out a non-disruptive migration strategy, educate your IT administration and technical support staff, and deliver as-needed consulting and debugging support to ensure that your Hyper-V 2016 solution delivers the highest possible business benefit.

Comprehensive Support Services for Systems at Colocation Sites
There are hundreds of enterprise-grade colocation centers in the San Francisco Bay Area and larger cities throughout the United States, and Progent's colocation center consulting team can improve your system’s redundancy and performance by helping you choose a colocation facility that addresses the individual needs of your company such as geographic location, space, communications, budget, and value-added features and services. Progent’s data center support services are intended for businesses with hardware housed at co-location hosting facilities and in need of timely on-premises service at the collocation site plus online help from Microsoft and Cisco qualified professionals. Progent offers a selection of colocation center support services including system architecture analysis, Windows and Linux server installation and support, tech support for server and telecommunications networking, design and installation of high availability configurations, architecting and implementing layered security structures, firewall integration and support, designing load balancing solutions, and creating fault tolerant server and storage cluster configurations.

Progent's Consulting and Development Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can expand their market, reduce their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.

Expert Wireless Engineering and Support Services
Progent's wireless technology consultants offer broad backgrounds in the implementation and maintenance of wireless networking technology and can help you to plan, configure, administer and repair wireless ecosystems that are compliant, robust, scalable, simple to administer and use, able to handle your vital applications, and seamlessly integrated into hybrid cloud environments. Online and onsite Consulting services offered by Progent cover a selection of wireless technologies and include smartphone and tablet integration and management, Wi-Fi infrastructure planning and deployment, wireless site surveys, Cisco wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.

Consulting and Support Services for SCOM 2012
Progent's Microsoft certified SCOM 2012 consulting experts have more than a decade of background planning, deploying, enhancing and troubleshooting Microsoft SCOM solutions and can provide companies of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the performance and resilience required to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent can also help you to import and set up SCOM 2012 management packs according to industry best practices for monitoring network fabric as well as Microsoft and third-party applications and services. Also, Progent can provide responsive remote or on-premises troubleshooting to help you to fix serious problems detected by Microsoft SCOM 2012.

Get in Touch with a Progent Computer Consultant
To find out how you can access a Progent computer support expert for remote or on-premises support in , phone 1-800-993-9400 or go to Remote Computer Help.














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