If your Michigan small business is situated beyond the larger metro areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your nearby network systems support choices may be limited in technical capability, or unavailable during a crisis. This results in a office network that is unusable or causing wasted time due to technical issues continuing for too long. Progent’s team of expert network professionals average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive variety of technical tasks for a diverse range of clients. This means you obtain not just the technical know how needed for the job, but an expert with demonstrated methods for applying those skills to provide affordable network solutions.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded exclusively to the highest tier of organizations that work closely with Microsoft, have demonstrated IT expertise, and have verified client references. Gold Certified Partners must maintain large staffs of IT experts who have undertaken comprehensive certification testing. Microsoft Gold Certified Partners are provided access to exclusive support and training programs from Microsoft and early access to beta software for training and piloting purposes.

Broad and In-depth Experience with Office Networking
Progent’s team of sixty+ computer network consultants means customers benefit from the leverage of 800 years of combined experience and shared knowledge base to fix the most difficult IT problems. Progent has the know-how to find solutions quickly and implement them affordably.

Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time. All service time is fully documented and billed to the actual minutes utilized.

Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's engineers can provide your small business with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house IT organization.

Powerful Remote Access Tools
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical databases, and extensive on-going education.

Best Practices by Expert Consultants
Many businesses located far from areas with plentiful expert engineers resort to untrained or inexperienced local resources for critical computer network support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.

Experienced with a Wide Range of Business Networks
Progent’s expert certified consultants have provided Information Technology support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world perspective on what technology solutions work and which ones don’t.

Sun Solaris Consulting Services
Progent offers your company access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISM certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Windows and Linux-based networks and can also help you plan migrations between Microsoft and UNIX-based environments.

Web Site Development
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's experts can also help you build and manage a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, .ASP and .NET programming, graphics design, and one-on-one training in Microsoft FrontPage. Progent can also provide engineers who can you create and deploy custom eCommerce solutions.

Extensive Information Security Auditing and Testing
Progent’s CISSP and CISA certified consultants can efficiently perform comprehensive network security audits, firewall evaluation and stealth penetration testing on mission-critical business IT networks.

Advanced Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your network environment free of stressful and expensive service outages.