For small company network systems located within the state of Michigan, Progent's Microsoft and Cisco qualified engineers can deliver online support and remote troubleshooting to repair your network systems problems fast and affordably. Progent has acquired enterprise-grade expertise, software tools, and support databases to identify and repair computer network problems while avoiding the cost and time delays associated with on-site service visits.

If your Michigan organization is situated outside of the larger metro areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your nearby network systems support options may be limited in technical expertise, or unavailable during urgent situations. This results in a network that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís staff of expert network professionals average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a wide range of technical projects for a broad range of customers. This means you get not just the technical know how needed for the job, but a professional with demonstrated methods for applying that expertise to provide affordable network solutions.

Network Consulting for Small Governments
Progent has a long background providing a broad range of online IT consulting and emergency troubleshooting services to local governments and schools throughout the U.S. Progent is among the pioneers in providing expert online network consulting and has delivered IT support to organizations in all 50 states. Progent's online computer support for local governments saves travel costs and solves problems more quickly than onsite service calls.

Desktop Support Services
Progent's desktop support team can help your company to install PCs, notebooks, or wireless communicators individually or assist your business to plan and execute a company-wide migration to a current edition of an operating system or an updated release of a key desktop program. Progent's Microsoft-certified desktop consultants can configure titles from the Office family of end-user software or Microsoft Dynamics financial and CRM programs on your workstations so they integrate efficiently with other Microsoft programs, software from popular vendors, SQL databases, and key solutions throughout your network. As an example, Progent can configure Outlook email client on a desktop or laptop to align with both the work pattern of the user and the protection policies of your business. Progent can in addition provide remote and in-person troubleshooting services for workstations.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultantsoffer advanced remote consulting to help businesses of any size to integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective hybrid ecosystems that support Windows and Linux operating systems and applications in hybrid architectures that combine local IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting.

Microsoft SQL Server 2012 Consulting
Progent can provide the support of certified SQL Server 2012 consultants as well as experienced software programmers, database administrators, project managers, network infrastructure engineers, disaster recovery planning specialists, and data security consultants to help you to maintain your Microsoft SQL Server 2012 solution and configure a cost-effective and safe network infrastructure that helps you maximize the business benefit of SQL Server 2012. Progent can also help you to upgrade to SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

Disaster Recovery/Business Continuity Planning Help
Progent's disaster recovery expert consultants can show you how to create a disaster recovery strategy in case of a total system failure. Progent can show you how to create a comprehensive disaster recovery solution that incorporates scheduled disaster recovery evaluations and drills so that if a disaster happens, you minimize network downtime. Progent's Microsoft and Cisco-authorized engineers can also help your company to build an affordable, fault-tolerant system architecture that addresses reliability issues involving a wide array of infrastructure technologies and processes. Progent's business continuity specialists can help you to prepare for the broader problems related to keeping your company operational following a catastrophe by taking into account not only IT issues but other issues like alerting key personnel, locating alternate office space, accessing emergency vehicles, hiring temporary employees, and submitting regulatory documents. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to plan and deploy an affordable disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's massive Azure public cloud.

Simple Engagement and Pricing Model
Progent has made it easy to become a customer. Progent requests no complicated contracts, no minimum commitments, no retainer fees, and no minimum support time for services performed during regular working hours. All support time is fully documented and billed to the actual minutes used. Per-minute invoicing eliminates situations in which clients pay major bucks for quick fixes. You are billed only for the support you are provided.

Advanced Project Management Experts
For enterprise clients in need of advanced project management assistance, Progent offers the services of senior IT experts with years of experience in IT management, program development, and business process design for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These seasoned IT managers offer project management skills to assist organizations to adhere to leading practices to ensure that strategic projects are completed on schedule and within budget.

ProSight Data Protection Services Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as IPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

In-depth Experience with Microsoft's Leading Server Environments
Progent provides in-depth expertise in Microsoftís leading server platforms. Progent offers Windows Server 2016 hybrid solutions, Windows Server 2012 R2 planning and deployment, Windows 2008 R2 engineering services, Windows 2003 professional help, Windows 2000 Server engineering services, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting, Microsoft Exchange 2007 technical support, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2012 and 2014 assistance.

64-bit Processing Migration Help
Progentís 64-bit migration support experts can help you to enhance your servers and desktop PCs affordably from 32 to 64 bits. Progent can help you to understand the risks and benefits of moving to 64-bit processing, plan an economical upgrade strategy that reduces business interruptions, and deliver timely remote support to aid your company to install 64-bit operating systems and application software on your existing computers. Progent's Microsoft certified processing consultants can assist you to install the 64-bit editions of Microsoft platforms like Microsoft Windows Server 2008, Exchange Server, Microsoft Windows 7, and Office Excel.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was founded in 1999 to validate the knowledge of network security experts. GIAC accreditations are acknowledged by companies and institutions all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer expertise with all of the network security services covered within the GIAC accreditation such as evaluating network security mechanisms, event management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions for compliance with regulatory requirements for reporting security events.

Data Backup Consulting Services
Progent's backup and restore engineers offer support for a broad array of utilities and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux/UNIX servers and desktops plus laptops and handhelds. Progent can provide consulting support for all major backup products such as Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, Mozy, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent's consultants can assist your company to deploy, enhance, or troubleshoot data backup solutions for a variety of topologies such as local, remote, cloud, or hybrid.

Video Conferencing Consulting Services
Progent offers the services of a certified video conferencing consultant with expertise deploying technology from the major telepresence vendors such as Cisco, Polycom, and LifeSize and can assist you to plan, configure, upgrade, or maintain a telepresence solution that protects your investment and optimizes the business value of your IT network. Progent also offers the expertise of infrastructure engineers who can help companies of any size to build and troubleshoot a communications network that provides the performance, dependability, protection, and expandability you need to accommodate your telepresence solution.

Linux Consulting and UNIX/Windows Integration
If your business IT environment combines Linux technology with Microsoft Windows, Progent can help you to integrate your servers into an efficient network that permits all your operating systems to coexist peacefully for easy administration, transparent data exchange, high availability, high throughput, and tight security. If you are creating Linux applications within an environment that incorporates Microsoft Windows-powered servers, desktops, and application software, Progent can provide full-service IT outsourcing that frees you to concentrate on your area of high-value expertise.

Progent's Consulting Support for SQL Server 2014
SQL Server 2014 incorporates significant enhancements in key areas such as performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that works transparently across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite services that include planning, deployment, administration, troubleshooting, and software development expertise to enable businesses of any size to achieve fast return from their SQL Server 2014 investment. In case you are already running SQL Server 2014, Progent can assist you to perform a smooth upgrade to Microsoft SQL Server 2016.

Get in Touch with a Progent Computer Support Expert
To see how to get in touch with a Progent network support expert for remote or onsite help in , call 1-800-993-9400 or visit Online Computer Support.

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