If your business network is in Michigan you can now get fast phone-based help from a UNIX or CCIE-certified professional to resolve the toughest problems affecting your computer network. Progent maintains one of the most extensive groups of UNIX and CCIE-certified consulting experts available by phone of any independent service organization in the country. The cost is reasonable, billing is by the minute, sign-up is fast, and support is unbeatable.

In case your Michigan office is away from major urban areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, support from UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE engineers is often limited when there's an emergency. This can cause a drop in revenue for your business, angry clients, idle employees, and distracted management. By utilizing Progent's online services, you have access to a certified engineer ready to deliver expertise whenever you need it to get your computer network running.

Since Progent bills for phone service on a per-minute basis, your business pays only for services received. Progent imposes no service activation fee. Some online consulting organizations demand substantial minimum time requirements or bill for every fifteen minutes or more. Progent's fine granularity and simple pricing model save you from big tabs for quick repairs.

If your Michigan company requires remote support for UNIX/Linux, Solaris, Apple Mac or Cisco technology, go to Progent's online help, phone 866-776-4368, or refer to Contact Progent.

Why is Progent's Online Technical Support Program Special?
Progent's seasoned team of online support engineers offers a broad range of in-depth computer knowledge. This enables Progent's online technical support specialists to deal successfully with the most complex network trouble faster than is possible with ordinary independent service firms or with the internal support resources commonly available to smaller companies. Progent has refined the technology and experience to repair problems economically in a wide variety of computer configurations that incorporate mixtures of UNIX/Linux, Sun Solaris, Mac OS X, Microsoft Windows, and Cisco products. (See Progent's client testimonials.)

Progent's UNIX, Linux, Sun Solaris, Apple Mac, and CCIE consultants have qualified for advanced credentials including Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote service experts also have a number of key Cisco certifications including Cisco Certified Internet Expert (CCIE) in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.

In order to help businesses that maintain networks featuring a mix of UNIX/Linux and Microsoft Windows operating systems, Progent's online support team offers the assistance of consultants with important Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering high-level security consulting, Progent provides phone-based support from professionals who have earned recognized security credentials including CISM Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants. The range of Progent's expertise combined with Progent's cooperative approach to fixing network difficulties streamlines trouble ticket escalation, when called for, to experts with sufficient competence to resolve unusually intractable support calls. This speeds up resolutions of urgent network problems, avoids network downtime, and minimizes maintenance invoices.

For companies throughout Michigan, Progent allows immediate remote contact with UNIX/Linux, Sun Solaris, Mac OS X specialist for urgent support to repair technical issues that are impacting productivity but are outside the skill set of your in-house IT maintenance group. Progent's UNIX/Linux, Solaris, Apple Mac, and Cisco CCIE-qualified network experts can connect to your computer environment via advanced remote support technologies that allow them to provide fast and efficient analysis and resolution of critical network problems.

Services Progent's Remote Consulting Experts Can Offer Your Michigan Company
Progent network engineers can offer expert help for an extensive set of UNIX, Apple Mac, Cisco, and Windows products and technologies such as:

Remote Support Services for UNIX/Linux, Sun Solaris, and Apple Mac Systems
Progent's UNIX, Linux, Sun Solaris, and Apple Mac remote computer support team can help Michigan small businesses to maintain a comprehensive assortment of computer products and technologies that include system architecture, email support, security consulting for networks and business operations, Microsoft Windows coexistence with UNIX, Linux, Sun Solaris, or Apple Mac OS X platforms, virtual server products for server consolidation and centralized management, and moving from older systems to contemporary environments based on newer versions of UNIX/Linux, Solaris, Mac OS X, or MS Windows.

Progent's support professionals offer remote troubleshooting for systems powered by major variants of UNIX such as: Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or mainstream Linux platforms such as RedHat Linux, SUSE Linux, Debian-GNU and Slackware.

Cisco Network Infrastructure and Security Products
Progent is unmatched in the computer support industry for providing immediate and economical communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level networking consultants who earn this prestigious certification only after intense examinations administered by Cisco. The vast majority of Cisco CCIEs are employed by large enterprises or nationwide Internet service providers, and consequently their help is not conveniently available to smaller companies.

CCIE certified consultants from Progent can assist your company to design, setup, and service a converged information system that can streamline business processes, reduce costs, and accelerate time to productivity. By offering Cisco broadband routers expertise with Catalyst switches consulting services and Aironet wireless technology configuration help, Progent can dramatically enhance the business value of your network infrastructure in Michigan. For more on Progent's support for Cisco network appliances, see Cisco Network Consulting Support.

Gold Certified Partner for Online Expertise for MS Windows
Progent's Microsoft-certified online support experts offer computer system repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your business the assistance of support engineers who can assist your company with a broad range of platform practice areas including Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 migration, Windows Server 2008 maintenance, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server application development, Lync 2010 implementation and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring, Microsoft System Center 2012 Operations Manager (SCOM 2012) network monitoring, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

Certified System Security Consultants
Progent provides you the services of accredited CISA, CISM, and ISSAP security consultants who can deliver a variety of system protection services that can strengthen the defenses of your UNIX/Linux, Solaris, or Apple Mac OS X environment against assaults or help you to recuperate quickly from an assault. Security solutions available from Progent include: extensive security analysis utilizing platforms such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; efficient recuperation from malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile access; securing your email infrastructure from spam and DHA attacks; and offering continual network monitoring. For more information about Progent's security support for small and medium-size companies, refer to Progent's Engineering Expertise for Network Security.

Business Applications Services: Webinar Training, Custom Development, Integration
Progent's Apple Mac technology consultants can support the creative aspect of Mac environments by offering help services and training in graphics, sound, and video. Progent's consultants can provide help in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.

Progent's Application Experts Team can supply in-depth consulting support and education in specific application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft applications including Microsoft CRM, Office Project, Office Word, and Excel. For more information about Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

Call Center Service and Outsourcing Alternatives
Progent offers several support programs for Help Desk Call Center assistance that include UNIX, Linux, Solaris, Apple Mac OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing Services.

Progent is a Microsoft Gold Certified Partner as well as a certified Cisco Partner and Progent's Call Center team of seasoned UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco and Microsoft professionals can provide your customers instant communication with a reliable support team with years of experience in phone help and online troubleshooting for small and medium-size business networks. Progent's focus is on earning the Help Desk Call Center a respected image as a solid driver of company performance, and Progent's aim is to fix and not simply document problems. For more information concerning Progent's Help Desk Call Center outsourcing, refer to Progent's Help Desk Services.

Progent's Online Support Tools
Progent has deployed an arsenal of customized technologies, evolved during years of use, focused on promoting the highest standard of service for delivering online engineering support and troubleshooting for small and midsize company IT networks. Progent offers secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN offsite connectivity permits the engineers of Progent's Technical Response Center to interface to your system remotely without compromising corporate security.

Progent's sophisticated customer support database application includes thorough histories for all support provided to Progent's customers. Every active Progent staff engineer has the benefit of the specifics of support rendered to every customer by any team engineer. This archive of issues and fixes is structured as a conveniently searchable proprietary database that allows Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's certifications with key industry leaders including Cisco and Microsoft permit access to other vast technical support databases as well as to vendors' in-house technical staff that allow Progent's remote consulting experts to find the optimal resolutions quickly.

Get in Touch with a UNIX/Linux or Cisco Network Assistance Expert Immediately
To find out how you can contact a UNIX, Linux, Solaris, Mac OS X engineer or a Certified CCIE for urgent remote engineering support in Michigan, phone 1-800-993-9400 or visit Urgent Remote Network Help.

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