Michigan UNIX, Linux, Sun Solaris, Mac OS X Consulting Instant Online Phone Access to a UNIX, Linux, Solaris, or OS X Consultant
If your company network is in Michigan you can have quick remote access to a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE professional to resolve the toughest problems that threaten your computer network. Progent offers the services of among the largest teams of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE support professionals available by phone of any nationwide service firm in the U.S. Rates are reasonable, charges are by the minute, engagement is fast, and support is unbeatable.
In case your Michigan company is located far from major metropolitan neighborhoods including Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, support from UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE experts could be limited when there's an emergency. This can result in lost productivity for your business, angry clients, unproductive workers, and distracted executives. By contacting Progent, you have access to a certified professional who can provide assistance when you have to have it to keep your computer network running.
Since Progent charges for telephone-based support on a per-minute basis, your business pays just for services received. Progent asks for no startup fee. Many online support organizations demand significant minimum time requirements or charge for each fifteen minutes or longer. Progent's fine granularity and simple pricing policy save you from large bills for fast fixes.
If your Michigan company needs immediate phone-based help, find out how to get in touch with Progent's UNIX/Linux, Solaris, Apple Mac, or CCIE experts by visiting Progent's nationwide remote help, telephoning 1-800-993-9400, or sending email to information@progent.com.
Why is Progent's Online Technical Support Services Special?
Progent's seasoned team of remote support professionals possesses a broad array of world-class computer knowledge. This allows Progent's remote service specialists to deal successfully with the most complex network trouble faster than is feasible with typical third-party service organizations or with the in-house support staff usually available to small or mid-size companies. Progent has provided phone-based services to companies in each state in the country and has refined the technology and experience to fix technical issues efficiently in many different computer environments that feature mixtures of UNIX, Linux, Sun Solaris, Apple Mac, Microsoft Windows, and Cisco products.
Progent's UNIX, Linux, Solaris, Mac, and CCIE support experts have qualified for major credentials such as Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Progent's remote service engineers also have a number of high-level Cisco Systems certifications including Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.
To help businesses who run networks powered by a combination of UNIX/Linux and Microsoft Windows operating systems, Progent's online support team makes available the services of engineers with important Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). For delivering advanced security consulting, Progent offers online contact with engineers who hold major security credentials such as CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's technical knowledge combined with Progent's cooperative approach to repairing technical difficulties streamlines service escalation, if appropriate, to specialists with relevant background to resolve unusually tough jobs. This speeds up remediation of serious network problems, prevents network disruption, and minimizes maintenance bills.
For businesses anywhere in Michigan, Progent allows immediate communication with an online UNIX, Linux, Sun Solaris, Mac consultant for emergency expertise to fix information system problems that are damaging your business but are not within the experience of your ordinary network support resources. Progent's UNIX, Linux, Solaris, Apple Mac OS X, and CCIE-certified engineers can connect to your system using advanced remote support tools that allow them to perform fast and economical analysis and remediation of critical computer problems.
Services Progent's Phone-based Support Experts Can Offer Your Michigan Company
Progent's network consultants can deliver expert assistance for a comprehensive set of UNIX, Cisco, and Microsoft Windows technologies including:
Online Troubleshooting and Consulting for UNIX/Linux, Solaris, and Mac OS X Environments
Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based computer support team can assist Michigan companies with an extensive set of information products and technologies that include network infrastructure, email solutions, security expertise for computer systems and company processes, Windows coexistence with UNIX, Linux, Sun Solaris, or Apple Mac systems, virtual server products for processor economization and streamlined management, and moving from no-longer supported systems to contemporary solutions based on updated versions of UNIX, Linux, Solaris, Apple Mac, or Microsoft Windows.
Cisco Systems Network Architecture and Security Products
Progent leads the computer support arena for providing immediate and economical communication with Cisco CCIEs. Cisco-certified CCIEs are high-level network consultants who earn this rare credential by passing intense testing given by Cisco. The vast majority of Cisco CCIEs are employed by large enterprises or national Internet service providers (ISPs), and as a result their services are not readily available to smaller companies.
Progent is among the rare IT technology service firms that makes sure that CCIEs are available to help small and medium sized companies. In addition, Progent can provide quick access to a CCIE by telephone so that you can benefit from immediate support for complex system issues that are hurting your business but are beyond the competence of your local system support resources. Progent's CCIE consultants can access your environment via the latest remote support tools in order to execute rapid and economical diagnosis and remediation of critical network trouble.
Gold Partner for Online Expertise for MS Windows
Progent's Microsoft-qualified experts offer phone-based computer support and information system help for entire set of MS server and application products. Being a Microsoft Gold Partner, Progent can offer your business the services of support engineers who can show you how to deploy, troubleshoot and administer any Microsoft Server such as Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft Virtual Server 2005, Project Server, and System Center Operations Manager 2007 and 2005. For more information about Progent's support for Microsoft servers, visit Microsoft Netservers Consulting Support.
CISM, CISA and CISSP Qualified System Security Consultants
Progent provides you contact with accredited CISA and CISM security engineers who offer a variety of security solutions to improve the defenses of your UNIX, Linux, Sun Solaris, or Mac OS X environment against internal or external threats or assist your business to recuperate promptly from an attack. Security solutions offered by Progent include: in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and utilities from Solar Winds and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; planning secure architectures for remote and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and implementing 24x7 network monitoring. To learn additional information about Progent's security services for small businesses, see Progent's Professional Services for Network Security.
Business Applications Services: Education, Development, Integration
Progent's Apple Mac experts can promote the creative facets of Mac computing by providing help services and education in imaging, sound, and video. Progent's support professionals offer help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.
Progent's Application Experts Group can supply professional consulting support and training in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for familiar Microsoft applications such as CRM, MS Project, MS Office Word, and Microsoft Office Excel. To read more information concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Help Desk Call Center Outsourcing
Progent provides three service offerings for Help Desk assistance : UNIX/Linux, Sun Solaris, Mac OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services, and Help Desk Operations Consulting and Staffing Services.
Progent's Call Center Outsourcing Services are designed primarily for small businesses who require the timely availability of an affordable Call Center with effective phone support and the ability to escalate trouble tickets, but who have relatively small funds and IT management resources. Progent’s Virtual Help Desk is a transparent extension of your current Call Center team. Progent can operate as a main Call Center for your business, serve as an escalation resource for the most challenging network issues, or be ready in those situations when your ordinary service providers are too busy. Progent's Help Desk Consulting Services can assist you in establishing an efficient new Help Desk Call Center or improving your current one, selecting or customizing Call Center software products to meet the particular requirements of your business, or adding temporary staff to operate online in conjunction with your in-house Help Desk resources to handle demanding events such as software migrations.
Progent is a Microsoft Gold Certified Partner as well as a certified Cisco Partner and Progent's Help Desk Call Center staff of experienced UNIX/Linux, Solaris, Apple Mac, Cisco Systems and Microsoft professionals can provide your clients easy contact with a large support resource with extensive experience delivering telephone-based support and remote access troubleshooting for small business networks. Progent's focus is on giving the Help Desk Call Center a positive recognition as a significant contributor to business performance, and Progent's target is to fix and not just report problems. To read more concerning Progent's Call Center support and outsourcing, visit Progent's Help Desk Services.
Progent's Remote Service Tools
Progent has developed an arsenal of customized tools, refined over many years of use, focused on enabling the highest quality of service for providing online technical help and repair for small business information networks. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN offsite connectivity permits the consultants of Progent's remote service group to interface to your network remotely without breaching system security.
Progent's sophisticated service reporting system keeps thorough documentation for all support provided to Progent's clients. Every authorized Progent staff engineer has the benefit of the specifics of services rendered to every client by any team member. This history of trouble tickets and fixes is organized as an easily retrievable internal knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's partnerships with key vendors including Cisco and Microsoft make available other vast technical support knowledge bases as well as to vendors' internal support personnel that enable Progent's remote consulting experts to come up with the best solutions quickly.
Get in Touch with a UNIX/Linux or Cisco Network Support Specialist Immediately
To learn how you can get in touch with a UNIX, Linux, Sun Solaris, Apple Mac consultant or a Cisco CCIE for emergency remote engineering assistance in Michigan, phone 1-800-993-9400 or go to Expert Remote Computer Support.
Cisco's security and remote access technology for small to medium sized businesses offer a complete array of easy-to-administer protection hardware and software to help safeguard your wired and wireless network infrastructure. Cisco's VPN line includes routers, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's professional staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can assist your organization to select Cisco VPN, Cisco RADIUS Security, and additional Cisco protection solutions that align most closely with your business objectives.
Progent provides expertise for security auditing packages such as Microsoft Baseline Security Analyzer for performing a variety of automatic network auditing scans to uncover potential security gaps. Progent has extensive knowledge of network auditing tools and can show you how to understand audit reports and react effectively. Progent can show you how to design security into your business processes, install scanning software, plan and implement a protected system environment, and recommend policies to maximize the security of your IT system. Progent's security professionals are ready to assist you to set up a firewall, implement safe remote access to email and business applications, and integrate virtual private network. Progent's accredited security consultants can test the protection of web software and can conduct comprehensive information security evaluations of company-wide security to validate your organization's compliance with recognized industry security standards such as FISMA, PCI, and ISO.
Progent’s Microsoft-certified experts offer small and midsize companies IT consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, groups and data. SharePoint Portal Server provides a central location for your workers or customers to access, manage, share and manipulate useful information, documents, and software and to interact with one another. It allows quicker and better decisions, more efficient access across groups and more economical business practices. The main objective of SharePoint Server is to gather together, in a relevant way, all of the many sources of knowledge available inside and without a business network. Windows SharePoint Services connect workers, customers, teams and major tasks with the knowledge they’ve developed in a manner that makes data easy to locate, retrieve and re-use.
Microsoft Live Communications Server delivers Instant Messaging and Real Presence as part of an extensible, world-class solution featuring enhanced protection, transparent integration with additional Microsoft software, an expandable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from cost savings and improved business efficiencies, enhanced individual productivity, and stronger IP protection with this simple-to-manage, fault-tolerant IM platform. Effective implementations of Live Communications Server call for careful planning and thought prior to installation. Progent's Microsoft-certified consultants can deliver the expertise necessary to deliver all the benefits of LCS throughout your whole corporation.
The Help Desk Call Center service delivery model used by Progent gives small companies an effective alternative to reliance on independent consultants by offering broad technical knowledge shared by multiple engineering groups, 24x7 availability of urgent help, fast escalation to world-class engineers for handling the most difficult issues, service consistency and reliability, prompt follow-up enforced by veteran service administrators, a variety of easy-to-use techniques for initiating service tasks, and excellent process transparency made possible by ticket updates and available via a web-based portal.
Progent's Microsoft-certified consultants have 18 years of background providing e-mail, electronic messaging and email/telephony integration solutions for San Francisco Bay Area companies. Progent provides economical Microsoft Exchange Server consulting services to enhance email security and virus protection, provide fault tolerant email, and implement remote and mobile email connectivity. Progent’s Microsoft Exchange consulting and support offerings can aid you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Email product such as Microsoft Exchange 5.5 to Exchange Server 2003 or Microsoft Exchange Server 2000. Progent also offers Windows XP and Vista desktop Microsoft Mail help for Exchange and Outlook and can show you how to set up Outlook 2003, Outlook 2000, Outlook XP, and Outlook Web Access (OWA). For email virus protection and spam blocking, Progent offers expertise with Postini managed services and Trend Micro software. Progent is also an authorized Postini Managed Service Provider (Postini MSP). As a Postini reseller, Progent is able to help small organizations take advantage of Postini’s enterprise-class spam filter technology.
Progent's Solaris family consulting experts provide small businesses and developers assistance with managing and supporting Sun Solaris environments that run with Microsoft-powered networks. Progent can give your organization access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This wide array of experience provides you with a convenient one-stop consulting firm to show you how to build and maintain a secure and robust cross-platform network and communications solution that supports Sun Solaris and Microsoft coexistence by integrating MS Windows with popular variants of UNIX including Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives such as RedHat, SUSE Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Network monitoring ordinarily consists of observing a system's resource usage in order to uncover throughput backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that run under Linux and can be used to observe mixed-platform environments where UNIX and Windows coexist. Progent's system integration engineers can help you take advantage of both these tools to optimize and troubleshoot your network. Progent's Linux support services offer small businesses and developers help with administering and supporting UNIX and Linux networks that work with Windows-based technology.
Progent’s computer outsourcing support offerings for small companies include designing 2003 Server, .NET Server, and Microsoft BackOffice environments, coordinating migrations Microsoft Windows XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, online and on-site troubleshooting, resolving chronic IT problems, and creating a company-wide security strategy. Progent can help you enhance system availability and throughput with non-stop technologies, resilient network topology, and proactive server monitoring. Progent also offers special project help for large-scale upgrades and can help with needs definition, resource identification, bill of materials development, sourcing qualification, procurement logistics, and full documentation. Progent’s computer outsourcing service also features training for office productivity packages such as Office XP.
