If your business computer network is in Michigan you can now get quick remote contact with a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified expert to fix urgent issues affecting your computer network. Progent retains one of the largest teams of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified consulting experts available by phone of any nationwide service firm in the U.S. The cost is affordable, billing is by the minute, engagement is quick, and service is unbeatable.

If your Michigan business is based outside of more populated metropolitan neighborhoods like Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, access to UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified experts is often limited during an emergency. This could mean a drop in income for your business, angry customers, idle workers, and defocused executives. By calling Progent, you have access to a certified engineer who can deliver assistance when you need it to get your system operating.

Because Progent bills for telephone-based service by the minute, your business is invoiced only for support delivered. Progent asks for no service activation surcharge. Many remote support organizations have large minimum payments or bill for each fifteen minutes or more. Progent's one-minute granularity and simple pricing policy do away with unexpectedly large bills for quick fixes.

If your Michigan business requires remote support for UNIX, Linux, Sun Solaris, Apple Mac OS X or Cisco technology, go to Progent's online help, phone 866-776-4368, or refer to Contact Progent.

Why is Progent's Remote Support Services Special?
Progent's experienced team of remote support engineers possesses a wide array of in-depth computer skills. This enables Progent's remote technical support specialists to resolve the most complex network trouble more quickly than is feasible with ordinary independent service firms or with the internal support staff commonly found in smaller companies. Progent has developed the technology and experience to fix technical issues economically in many different network environments that incorporate combinations of UNIX/Linux, Sun Solaris, Mac, Microsoft, and Cisco products. (See Progent's client testimonials.)

Progent's UNIX/Linux, Sun Solaris, Apple Mac, and CCIE service specialists have earned major certifications such as Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's remote service engineers also hold a number of key Cisco certifications which include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, CCDA and CCDP.

In order to assist businesses who operate environments featuring a mix of UNIX/Linux and Microsoft Windows technology, Progent's remote service team can provide the services of consultants with prestigious Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). For delivering advanced security consulting, Progent provides remote contact with professionals who have been awarded major security certifications such as Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants. The scope of Progent's technical knowledge combined with Progent's team-oriented approach to repairing network difficulties allows trouble ticket escalation, if needed, to specialists with sufficient competence to deal with unusually tough jobs. This speeds up resolutions of emergency network problems, prevents network disruption, and reduces maintenance invoices.

For companies throughout Michigan, Progent offers virtually instant remote access to UNIX, Linux, Sun Solaris, Mac specialist for urgent expertise to troubleshoot network problems that are damaging business productivity but are beyond the experience of your on-hand network support group. Progent's UNIX/Linux, Sun Solaris, Apple Mac OS X, and CCIE-qualified service team can analyze your system using advanced remote support tools that allow them to deliver rapid and efficient analysis and remediation of critical IT issues.

Troubleshooting Services Progent's Phone-based Support Specialists Can Offer Your Michigan Business
Progent online professionals are qualified to deliver advanced help for a comprehensive array of UNIX/Linux, Apple Mac, Cisco, and Microsoft technologies including:

Online Troubleshooting and Consulting for UNIX/Linux, Sun Solaris, and Apple Mac Environments
Progent's UNIX, Linux, Solaris, and Apple Mac remote technical support staff can help Michigan small businesses to maintain an extensive array of computer products and technologies including network architecture, email solutions, security expertise for computer systems and company operations, Windows coexistence with UNIX/Linux, Solaris, or Apple Mac OS X systems, virtual server products for processor economization and centralized administration, and migration from legacy applications to modern environments based on newer versions of UNIX, Linux, Solaris, Mac OS X, or MS Windows.

Progent's service professionals can provide remote technical help for systems based on popular variants of the UNIX OS such as: Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or familiar Linux platforms including RedHat Linux, SUSE Linux, Debian-GNU and Slackware Linux.

Cisco Network Architecture and Security Products
Progent is unmatched in the network support industry for providing immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are elite network engineers who qualify for this advanced credential by passing thorough testing supervised by Cisco. Usually Cisco CCIEs are hired by large corporations or national ISPs, and consequently their expertise is not conveniently available to the general public.

Progent is among the few IT technology consulting providers that makes sure that Cisco CCIEs are accessible to help small and mid-size businesses. In addition, Progent offers convenient communication with a Cisco CCIE via phone so your company can benefit from immediate support for urgent network issues that are impacting your productivity but are outside the scope of your local IT support personnel. Progent's CCIE engineers can access your system by utilizing secure remote troubleshooting technology to perform fast and economical analysis and remediation of critical system trouble.

CCIE and CCNP authorized consultants from Progent can assist you to architect, implement, and maintain an integrated business network that can simplify operations, cut costs, and speed the path to positive ROI. By offering Cisco routers expertise with Catalyst switches consulting services and Aironet wireless technology configuration help, Progent can dramatically improve the strategic value of your information network in Michigan. To see more on Progent's services for Cisco infrastructure, visit Cisco Network Professional Services.

Microsoft Gold Partner for Remote Consulting for Microsoft Windows
Progent's Microsoft-certified remote support engineers can deliver network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a broad variety of platform expertise including Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, Windows Server 2008 maintenance, MS Exchange 2016 Server migration, Exchange 2013 consulting, Exchange 2010 management, SharePoint Server 2013 development, Lync implementation and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, System Center 2016 Operations Manager hybrid cloud monitoring, System Center 2012 Operations Manager network monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

Certified Network Security Consultants
Progent offers you the services of expert CISA, CISM, and ISSAP security professionals who offer a variety of security services that can bolster the resistance of your UNIX, Linux, Sun Solaris, or Apple Mac OS X environment against internal or external threats or help your business to recover quickly from a breach. Security solutions available from Progent include: comprehensive security analysis using platforms such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; efficient recuperation from malicious assaults; setting up firewalls; designing secure techniques for remote and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and offering continual proactive monitoring. For more about Progent's security services for small and medium-size businesses, refer to Progent's Engineering Services for System Security.

Business Applications Support: Online Classes, Programming, Integration
Progent's Mac technology experts can promote the creative aspect of Macintosh environments by providing help services and education in imaging, audio, and motion video. Progent's support professionals offer help in a range of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video post-production studio.

Progent's Application Experts Team offers in-depth engineering support and education in special application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft applications including CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

Help Desk Call Center Support and Outsourcing Alternatives
Progent provides several service offerings for Help Desk services including UNIX, Linux, Solaris, Apple Mac OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing.

Progent's Help Desk Outsourcing Services are intended primarily for companies who require the timely availability of a professional Help Desk but who have relatively small budgets and internal support bandwidth. Progent’s Virtual Help Desk is a transparent extension of your existing Call Center resources. Progent can act as a main Call Center for your organization, serve as an escalation resource for tough network problems, or be available in those situations when your other resources are swamped. Progent's Help Desk Call Center Consulting Services can aid you in building an efficient new Help Desk or improving your current one, selecting or programming Call Center application software to address the special requirements of your company, or providing supplemental personnel to operate remotely in conjunction with your in-house Help Desk Call Center resources during demanding scenarios like software migrations.

Progent is a Microsoft Gold Partner plus an authorized Cisco Partner and Progent's Help Desk staff of seasoned UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco and Microsoft professionals are ready to provide your clients fast communication with a dependable technical support team with extensive background in phone help and online repair service for small and midsize business information systems. Progent's concentration is on earning the Call Center a positive reputation as a major contributor to business success, and Progent's target is to fix rather than simply record problems. To find out more information on Progent's Help Desk support, refer to Progent's Help Desk Call Center Services.

Progent's Online Service Tools
Progent has deployed a set of optimized technologies, evolved over years of use, focused on promoting the highest standard of service for providing remote engineering support and repair for small and midsize business IT systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity allows the consultants of Progent's Technical Response Center to connect to your environment without violating network security.

Progent's sophisticated customer support database software includes comprehensive histories of all support provided to Progent's customers. Every authorized Progent staff engineer has the benefit of the details of services rendered to each customer by any staff engineer. This history of trouble tickets and solutions is structured as a conveniently accessible internal knowledge base that permits Progent's online support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's partnerships with key vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases as well as to manufacturers' internal support personnel that allow Progent's online service specialists to find the optimal resolutions promptly.

Contact a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Specialist Now
To learn how you can contact a UNIX, Linux, Sun Solaris, Apple Mac consultant or a Cisco CCIE for urgent online professional assistance in Michigan, call 1-800-993-9400 or go to Urgent Remote Computer Support.

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