Michigan Computer Support Services for Office Computer Network Systems: Online Phone Consultation and Troubleshooting
For small office network systems located within the state of Michigan, Progent's Microsoft certified consultants can provide online support and troubleshooting to solve your network systems problems quickly and affordably. Progent has developed world-class expertise, software tools and support knowledge bases to diagnose and repair IT problems without the expense and delays associated with onsite service visits.
If your Michigan company is located outside of the larger metro areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your nearby computer support options may be limited in technical expertise, or unavailable during an emergency. This results in a office network that is unstable or causing productivity loss due to technical problems continuing for too long. Progent’s group of network professionals average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a varied range of customers. This means you obtain not only the technical know how needed for the task, but a professional with proven methods for applying that expertise to deliver cost effective network solutions.
Immediate Support for Urgent Problems
With Progent’s remote support services, you can get immediate assistance for problems that are causing network disruption without the lengthy wait for an on-site service engineer. For day-to-day administration tasks, Progent’s remote support consultants can complete most jobs within minutes of a request, rather than forcing you to wait for hours or days.
Easy Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitments, no retainers, and no minimum support time. All support time is fully documented and billed to the actual minutes used.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your company the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's consultants can provide your small business with enterprise-level support without the cost and management overhead of maintaining a large in-house support organization.
World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, setting up, and troubleshooting a wide range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.
Eliminate Dependence on Freelance Consultants
By developing a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.
Round the Clock Support for Maximum Network Availability
For organizations with line-of-business network applications, Progent offers online support services on a round the clock basis. Added to Progent's automated 24x7 server monitoring package, this service can help ensure the highest network availability.
Cost-effective Support Solutions
Many small businesses utilize poor metrics when shopping for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with poor experience can take many times longer to perform the same job than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly architected or implemented IT infrastructure that is unusable can cost a small business many times over its’ price in lost productivity.
Detailed Documentation
Progent provides complete and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support provider. Progent sends e-mail documentation of services performed shortly after completion of each support interaction, and also sends a printed copy along with monthly invoices for accounting purposes.
Anti-Virus and Anti-Spam Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, complete solution to keep your company email free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policies.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small companies a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s long background both as an integrator and consumer of wireless technology makes it possible to offer expert engineering support for a broad range of wireless applications.
Progent’s wireless engineers can help small companies plan, select, test, install and maintain secure building-to-building wireless bridges that integrate seamlessly into your IT network while providing a degree of security that equals or exceeds wireline interfaces. Progent provides experience in wireless LAN/WAN products from Cisco Aironet, Proxim, and additional office wireless providers and can show you how to select and install the wireless link solutions that match your business needs.
Progent's pricing model is to bill for phone support and on-site help per minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with large bills for quick repairs so you won't be forced to allow minor problems to fester.
Progent's disaster recovery planning and business continuity consultants can help you create a disaster recovery strategy in case of an IT network disaster. Progent can help you develop a complete disaster recovery plan that includes periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified professionals can also show you how to build an affordable, high-availability network architecture that takes into account reliability issues involving a broad range of network technologies and processes.
ISSAP Certified Information Technology Consulting Security Audits
Progent's ISSAP certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status through rigorous testing and significant experience with information security design. ISSAP consultants have in-depth knowledge of access management systems and methodologies, telecommunications and network infrastructure protection, cryptography, requirements analysis, BCP and disaster recovery, and physical security. Progent's ISSAP-qualified security consultants can help your company with all phases of architecture security.
Microsoft System Center 2005 offers integrated information system management by combining and enhancing the change, configuration, event, and performance management capabilities provided by Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 features powerful information management tools such as Systems Management Server 2003 for change and configuration management, MOM 2005 to improve operational productivity, and System Center Reporting Server to aggregate event and performance data. Progent has extensive experience delivering Systems Management Server support services and Microsoft Operations Manager consulting as well as expertise in troubleshooting and managing multi-vendor networks based on Microsoft, Cisco, Unix/Linux, Mac and other IT vendors. This diversity of real-world experience makes it possible for Progent to supply end-to-end IT management solutions that incorporate the industry's most powerful technology.
Microsoft Dynamics Great Plains software includes analytics and reporting capabilities that allow you to track all business processes, sales and spending, and sales trends with integrated drill-down, query, and reporting functions. Progent's Microsoft Dynamics Great Plains reporting support expertise can help you create reports that allow you to understand your business more thoroughly, turning uncooked data into valuable management information. Progent is able to improve your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to offer specialized business software development and eCommerce applications that work seamlessly with Microsoft Great Plains.
Progent's Microsoft certified experts provide three service programs to help mid-size and large organizations develop an efficient and successful internal Network Support Help Desk. Progent's help desk consulting services include Return on Investment analysis, process analysis and improvement, management reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Services help businesses sift through the numerous top level Help Desk software packages on the market and determine what products might be too expensive, miss critical functions, or align poorly with your organization's corporate culture. Progent also provides short-term staffing for companies who want to reinforce their in-house Help Desk team for special tasks or to substitute for absent or indisposed personnel.
Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Exchange Server 2003 upgrade strategy that minimizes productivity downtime, simplifies long-term support demands, and makes your Exchange Server 2003 easy to manage. For complicated multiple server or multi-location upgrades, Progent has the experience to finish your project quickly and economically. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and design services include assistance with the integration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business goals.
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces few competitors. Medium-size companies who utilize familiar independent service providers or who employ internal support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient.
In performing consulting tasks for corporate customers, Progent follows a structured approach driven by defined milestones in order to meet budgetary, timing and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures based on the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, pilots, design tuning, and expert implementation. All phases are documented to make available a comprehensive description of technical services performed and to help in ongoing network support.
Stealth intrusion testing is an important part of any overall network security strategy. Progent’s security experts can perform extensive intrusion checks without the awareness of your organization's internal IT resources. Stealth penetration checking shows whether existing security monitoring systems such as intrusion detection alerts and event history analysis are properly configured and consistently monitored.
Progent provides national urgent help and troubleshooting services for companies who operate UNIX, Linux, or Sun Solaris networks or whose IT systems feature a mix of UNIX/Linux and Microsoft products. Online technical support provides maximum return for your IT budget by extending client efficiency and shortening the time billed for computer analysis and repair. Sophisticated online support tools and experienced technicians and engineers combine to enable Progent to solve most network issues without squandering time and expense by going to your site. In the vast majority of cases your IT problems can be remediated by telephone or through a mix of phone help and online network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISA qualified security professionals to help you with the toughest network problems.
