For office network systems located anywhere in the state of Michigan, Progent's Microsoft qualified consultants can deliver phone assistance and remote troubleshooting to resolve your network problems quickly and affordably. Progent has acquired enterprise-grade expertise, sophisticated tools, and support knowledge bases to troubleshoot and repair IT problems without the cost and time delays normally associated with in-person service dispatches.

If your Michigan company is situated beyond the larger metro areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your local network systems support options may be limited in skills, or not available during an emergency. This results in a network environment that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progentís team of field proven network engineers average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a broad range of customers. This means you get not only the technical expertise needed for the job, but a professional with field proven methods for applying that expertise to assist with affordable network solutions.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly known as CallManager, or with Cisco Unified Communications Manager Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Unified CM apps such as Cisco Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent can deliver support with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving QoS, configuring SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

Immediate Support for Urgent Problems
With Progentís urgent online network support services, you can receive instant support for problems that are causing network disruption. Remote help eliminates the lengthy delay and higher expense required for on-site network help. For typical network administration tasks, Progentís off-site support engineers can complete the majority of jobs within a few minutes of receiving a request, rather than requiring you to wait for up to a day for on-premises support to arrive.

BI Reporting and Analytics Consulting and Development
Progentís BI reporting consultants can provide online and onsite consulting to assist your organization with any aspect of business intelligence (BI) reporting from troubleshooting or modernizing reports to planning and deploying a comprehensive BI solution. Progent's BI experts can help you to maintain your current BI system, assist you to migrate reports and databases from a discontinued reporting product to a current solution, and provide custom online mentoring tailored to your individual needs. Progentís business reporting professionals offer expertise in all popular BI reporting tools including the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Designer.

Wi-Fi Site Survey
Progentís Wireless Site Survey makes it easy to plan and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network optimized for your environment, providing your business a wireless solution that has the coverage, performance, capacity, Quality of Service, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive onsite service. Progentís on-premises survey features physical inspection, RF and data protection assessment of your existing wireless network, evaluation of your site's layout, testing for radio frequency interference, signal propagation modeling, selection of optimum locations for customer-specified WAPs such as Cisco Aironet indoor and outdoor APs, Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive document defining the new wireless network.

Wide and Deep Experience with Business Networks
Progentís group of more than 100 networking consultants means clients benefit from the leverage of over 1,000 years of cumulative experience and collective knowledge to resolve the most difficult system issues. Progentís certified information technology consultants possess the know-how to identify solutions fast and implement them cost effectively.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering with replication to provide rapid, zero RPO disaster recovery between datacenters that are up to 300km apart. Progent can provide online or on-premises access to a certified NetApp MetroCluster expert who can help your business to design, configure, administer, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that meets your functional requirements and budget. Progent can make sure you follow best practices for installing your MetroCluster environment by providing help with procedures like assigning shelf IDs, arranging aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and testing your MetroCluster DR solution to verify compliance with industry standards and government requirements.

Exchange Server 2016 Upgrade Support
Progent's certified Microsoft Exchange Server 2016 migration consultants can help your business in all phases of your migration to Exchange Server 2016 such as designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; determining mass storage requirements for your virtual machines, databases and log files; configuring hardware load balancing for fault-tolerant client access services; planning, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Web Development
If you want to spruce up your company Web site, develop internal web sites for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven web applications, Progent can provide skilled and seasoned web architects and developers. Progent's consultants can also assist you to support your web environment by building and managing a secure, robust server and communications infrastructure featuring offsite and wireless access. Services available through Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 classes for leading web site development tools. For database-driven web sites, Progent offers the help of MS SQL Server programmers, Oracle programmers and database administrators, and MySQL experts.

ProSight Managed Services for Network Management
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight series of IT management outsourcing services addresses all key facets of modern networking including email content filtering, security and compliance, update management, cloud-based backup/recovery, infrastructure monitoring and management, private cloud hosting, and IT asset documentation management. To read Progent's white paper about the advantages of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

Data Backup and Recovery Expertise
Progent's data backup experts offer consulting support for a wide array of products and services that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops plus notebooks and handhelds. Progent can help you with all major backup platforms by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite solutions. Progent also offers help with Acronis, Mozy, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, HP Data Protector, and Oracle Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized businesses as a low cost end-to-end solution for secure backup and disaster recovery (BDR).

Affordable Computer Support Solutions
Many small companies rely on poor metrics when searching for a computer network consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient technical background can take several times longer to complete the identical task than an experienced Information Technology expert. For example, charging 30% less per hour, but taking three times as long for the same job is hardly a deal. Even worse, a badly designed or implemented network infrastructure that is unstable and hard to manage or upgrade can cost a business many times more than its initial price due to lost productivity. Progent's client testimonials from satisfied businesses across the U.S. indicate the efficiency of Progent's service model and the technical capability of Progent's team of IT professionals.

Extended Hours Remote Technical Support
Progent's low-priced extended hours remote support program provides companies 24x7 access to remote technical support from Progent's Technical Response Center (TRC). Support services available beyond standard work hours include resolving issues with Microsoft servers, Windows desktop troubleshooting, help with Microsoft Office programs, network and system backup and restore, and fundamental routing and switching help for Cisco networking products.

Contact a Progent Computer Consultant
To find out how to contact a Progent computer support expert for online or onsite assistance in , call 1-800-993-9400 or visit Online Network Support.

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