Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's IT consulting clients in the Oakland/Berkeley area span a variety of industries including bio-medical, telecommunications, pharmaceutical, distribution, light manufacturing and software development companies. Popular services include multi-location connectivity, tools for mobile workforces and telecommuters, cost-effective connectivity to international offices, front-to-back-end eCommerce integration, database application development, and 24x7 remote network monitoring.

Small businesses in the East Bay need depth and breadth of professional experience, but often cannot justify maintaining a large in-house IT staff. That's why they rely on Progent.

Your Microsoft Certified Information Technology Consulting Professionals
For over two decades, Progent's network support experts have been the premiere source of low-cost Microsoft Windows support services, Cisco network technology expertise and advanced consulting services for businesses in the San Francisco Bay Area and Silicon Valley. Whether your company needs emergency technical help from a seasoned expert, a network engineer, or a software programmer, Progent is the best choice for computer services such as email expertise, network protection testing and enhancement, Help Desk support, specialized application design, virtual server help, online training for Microsoft Office apps, and fault tolerant system solutions.

As a Microsoft-authorized computer consulting firm, Progent provides businesses in the Berkeley vicinity enterprise-class IT consulting services as well as online or on-premises troubleshooting assistance for networks powered by Windows and Cisco platforms. Areas of expertise offered by Progent cover Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 design and configuration expertise and Microsoft Windows Server 2008 migration support to build a solid foundation for your information system, Microsoft Exchange Server 2016 upgrade support, Microsoft Exchange 2013 Server integration and Exchange Server 2010 support to establish an advanced messaging environment, MS SharePoint help to improve teamwork, SQL Server 2016 integration and development support and Microsoft SQL 2014 deployment help to harness your vital information, Microsoft Dynamics GP/Great Plains software programming for timely management reporting, and System Center 2012 Operations Manager support and SCOM 2016 consulting services for proactively monitoring the efficiency of your network. Progent can in addition offer Cisco certified network engineers to help you maximize and support your connectivity infrastructure.

Other on-premises and online information technology services offered by Progent to clients in the Berkeley vicinity include project management expertise, iPhone and iPad integration, Android smartphone integration, Blackberry troubleshooting and Microsoft Windows handhelds integration, wireless site surveys for Wi-Fi installation, DBA and software programming support from certified Microsoft SQL experts, Oracle professionals, and MySQL consultants, virtual server design and support from certified Hyper-V consultants, VMware vSphere deployment, VMware Site Recovery Manager application continuity consulting, VMware NSX network virtualization design and management, and Citrix integrators, plus business continuity planning and testing.

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight line of network management outsourcing services covers all key areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly from a ransomware attack. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Cloud Solutions
Office 365 Integration with On-premises ExchangeProgent can provide expert online support services to help organizations of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine local resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

Onsite Support Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center, formerly the Herakles Data Center, is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are now utilizing the QTS Data Center as a colocation site or if you are planning on migrating your primary or offsite backup system to the QTS Colocation Center, Progent can provide a range of cost-effective services that include data center relocation, equipment deployment and upgrades, network optimization, comprehensive project management, virtualization configuration, remote network monitoring, automated system administration, application programming, disaster recovery planning and testing, data security assessment, and the support of the Progent Test Lab. For more details, see Progent's onsite consulting support at the QTS Data Center.

Progent's Test Lab is a lab at the QTS Colocation Center with a collection of advanced computers and network support equipment able to be used online or on premises to facilitate piloting, assessments, capacity testing, repair, business continuity simulation, training, and other reasons to help Progent's customers succeed with major projects. To learn more, see Progent's Test and Training Lab at the QTS Sacramento Colocation Center.

Round-the-clock Local Support Options
Progent can provide optional around-the-clock remote or in person network support and IT outsourcing services in these cities in your region:

  • Oakland
  • Alameda
  • Berkeley
  • Emeryville
  • Richmond
  • El Cerrito
  • Piedmont
  • Albany
  • San Pablo
  • Pinole
  • Crocket
  • Hercules
  • Rodeo

If your small business is in the Oakland/Berkeley area and you need technical assistance, IT outsourcing, or top-level services from a Microsoft or Cisco certified consultant, call 510-899-7400 or visit Contact Progent.
















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