Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's IT consulting clients in the Oakland/Berkeley area span a variety of industries including bio-medical, telecommunications, pharmaceutical, distribution, light manufacturing and software development companies. Popular services include multi-location connectivity, tools for mobile workforces and telecommuters, cost-effective connectivity to international offices, front-to-back-end eCommerce integration, database application development, and 24x7 remote network monitoring.

Small businesses in the East Bay need depth and breadth of professional experience, but often cannot justify maintaining a large in-house IT staff. That's why they rely on Progent.

Progent: The Microsoft and Cisco Certified Information Technology Service Experts
For over two decades, Progent's computer support engineers have been the top source of low-cost Microsoft Windows support services, Cisco network technology integration and IT consulting assistance for businesses in Northern California and Silicon Valley. If your organization requires urgent technical help from a seasoned expert, a system engineer, or a software programmer, Progent is the best source for computer support services including Microsoft Exchange and Outlook expertise, network protection evaluation and enhancement, Help Desk outsourcing, specialized application design, virtualization architecture, live online instruction for Microsoft Office apps, and high availability system solutions.

As a Microsoft Gold qualified computer consulting firm, Progent offers businesses of all sizes in the Berkeley neighborhood enterprise-class information technology consulting services as well as online or onsite troubleshooting help for networks based on Windows and Cisco platforms. Practice areas offered by Progent cover Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment expertise and Microsoft Windows Server 2008 R2 migration help to build a dependable basis for your information system, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration and Exchange 2010 Server management to provide an advanced messaging solution, MS SharePoint assistance to improve teamwork, SQL Server 2016 integration and development consulting and Microsoft SQL Server 2014 deployment help to manage your vital information, Microsoft Dynamics GP software training for accurate management reporting, and Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for automatically tracking the health of your information system. Progent can also offer Cisco qualified network engineers to help you optimize and maintain your network infrastructure.

Additional onsite and online information technology consulting services provided by Progent to clients in the Berkeley vicinity include project management expertise, Apple iPhone integration and management, Google Android smartphone integration, RIM Blackberry troubleshooting and Microsoft Windows handhelds integration, site design for Wi-Fi installation, database management and software programming services from certified Microsoft SQL experts, Oracle DBAs and developers, and MySQL application programmers, virtual server expertise from certified Windows Hyper-V integrators, VMware vSphere and vCloud deployment, VMware Site Recovery Manager (SRM) business continuity consulting, VMware NSX virtual network architecture and integration, and Citrix XenServer consultants, plus business continuity planning and testing.

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's top corporations. The ProSight series of network monitoring and management services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

Hybrid Cloud Solutions
Office 365 Exchange Online Integration with On-premises ExchangeProgent offers advanced remote consulting services to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.

Onsite Consulting Services Offered at the QTS Sacramento Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are now utilizing the QTS Sacramento Data Center as a colocation facility or if your company is considering migrating your primary or disaster recovery equipment to the QTS Colocation Center, Progent can provide a variety of budget-friendly consulting services including colocation migration, equipment deployment and updates, network improvements, comprehensive project management, virtual server configuration, offsite network monitoring, centralized system administration, software development, disaster recovery solutions, data security assessment, and the support of the Progent Test Lab. For more details, visit Progent's consulting support services at the QTS Colocation Center.

The Progent Test and Design Lab is a room at the QTS Data Center with a collection of dedicated computers and network infrastructure that can be used remotely or on site to facilitate system testing, assessments, capacity modeling, forensics, business continuity simulation, training, and additional reasons to help Progent's customers successfully carry out major IT initiatives. For more information, see Progent's Test and Training Lab at the QTS Sacramento Data Center.

Round-the-clock In Person Service Options
Progent can provide optional 24x7 remote or on-premises network support and IT outsourcing services in these locations in your region:

  • Oakland
  • Alameda
  • Berkeley
  • Emeryville
  • Richmond
  • El Cerrito
  • Piedmont
  • Albany
  • San Pablo
  • Pinole
  • Crocket
  • Hercules
  • Rodeo

If your small business is in the Oakland/Berkeley area and you need technical support, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified professional, call 510-899-7400 or visit Contact Progent.

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