Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's IT consulting clients in Contra Costa County include software developers, high-tech design firms, Internet technology companies, integrated circuit manufacturing support businesses, and back-office support divisions of global companies. Businesses in Contra Costa County require consistent and in-depth support for mission-critical IT systems, fast response time for on-site service, broad-based expertise, the ability to create easy-to-manage solutions, efficient and affordable remote support, and Help Desk services.

In this fiercely competitive environment, many businesses are trying to deal with budget and staff reductions without compromising their IT system. Progent offers professional, affordable turnkey outsourcing services and can also supply Microsoft-certified experts to fill in temporary gaps your in-house staff so that your small business does not have to commit to a large, permanent in-house IT organization.

Your Microsoft Certified Network Consulting Experts
For more than two decades, Progent's network service experts have been the top source of low-cost Microsoft consulting, Cisco networking expertise and advanced consulting services for businesses in Northern California and the California Central Valley. If your company requires urgent technical help from a certified professional, a network consultant, or an application programmer, Progent is the best source for computer support services such as email migration and support, system protection testing and enhancement, Help Desk outsourcing, specialized application design, virtualization help, online training for Microsoft Office applications, and fault tolerant network solutions.

As a Microsoft Gold Partner network consulting company, Progent offers companies in Concord enterprise-class IT support expertise plus remote or on-premises technical support for networks powered by Windows and Cisco platforms. Practice areas provided by Progent include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 design and deployment support and Windows Server 2008 R2 upgrade support to build a solid foundation for your IT system, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration and Microsoft Exchange Server 2010 maintenance to establish a state-of-the-art messaging environment, MS SharePoint assistance to facilitate teamwork, SQL Server 2016 integration and development support and Microsoft SQL 2014 deployment help to harness your key information, Dynamics GP/Great Plains software training for accurate management reporting, and System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for proactively monitoring the health of your network. Progent can also provide Cisco certified network engineers to help you optimize and maintain your network architecture.

Other onsite and online information technology consulting offered by Progent to businesses in the Concord area include project management expertise, iPhone and iPad integration, Android phone and tablet integration, Blackberry support and Windows handhelds integration, wireless site design for Wi-Fi deployment, database management and application development support from certified SQL Server consultants, Oracle DBAs and developers, and MySQL consultants, virtualization expertise from certified Hyper-V integrators, VMware vSphere and vCloud deployment, VMware Site Recovery Manager business continuity consulting, VMware NSX network virtualization architecture and management, and Citrix XenServer integrators, plus disaster recovery planning and testing.

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight line of network management outsourcing services addresses all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability either to stop or recover quickly from a ransomware incident. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Hybrid Cloud Solutions
Office 365 Integration Solutions with On-premises ExchangeProgent offers advanced remote support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

Onsite Consulting Services Offered at the QTS Sacramento Data Center
The QTS Data Center, formerly the Herakles Data Center, is located in the earthquake-neutral Natomas area of Sacramento, CA. If your business is currently utilizing the QTS Sacramento Data Center as a colocation facility or if you are considering migrating your primary or offsite backup equipment to the QTS Colocation Center, Progent offers a variety of affordable consulting services that include data center migration, equipment deployment and upgrades, network improvements, project management, virtual server configuration, offsite monitoring, automated network management, application development, disaster recovery planning, security evaluation, and the use of Progent's Test Lab. For more details, see Progent's onsite consulting services at the QTS Colocation Center.

The Progent Test Lab is a room at the QTS Data Center with a collection of advanced servers and network support infrastructure able to be utilized remotely or on premises to accommodate piloting, evaluations, capacity testing, forensics, business continuity planning, training, and other purposes to help Progent's clients succeed with major IT initiatives. To learn more, visit Progent's Test and Training Lab at the QTS Colocation Center.

Round-the-clock On-site Support Availability
Progent can provide optional around-the-clock remote or on-site network help and information technology outsourcing services in these locations in your area:

  • Concord
  • Walnut Creek
  • Danville
  • Pleasant Hill
  • Martinez
  • Lafayette
  • Pittsburgh
  • Antioch
  • Orinda

If your small business is in Contra Costa County and you are looking for computer help, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 925-362-2400 or visit Contact Progent.
















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