Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's IT consulting clients in Contra Costa County include software developers, high-tech design firms, Internet technology companies, integrated circuit manufacturing support businesses, and back-office support divisions of global companies. Businesses in Contra Costa County require consistent and in-depth support for mission-critical IT systems, fast response time for on-site service, broad-based expertise, the ability to create easy-to-manage solutions, efficient and affordable remote support, and Help Desk services.

In this fiercely competitive environment, many businesses are trying to deal with budget and staff reductions without compromising their IT system. Progent offers professional, affordable turnkey outsourcing services and can also supply Microsoft-certified experts to fill in temporary gaps your in-house staff so that your small business does not have to commit to a large, permanent in-house IT organization.

Progent: The Microsoft Certified Network Service Professionals
For over two decades, Progent's computer support engineers have been the premiere providers of economical Microsoft Windows consulting, Cisco network infrastructure integration and IT consulting services for businesses in Northern California and the California Central Valley. If your company requires emergency network help from a seasoned professional, a system consultant, or a software developer, Progent is the most reliable source for IT support services including Microsoft Exchange and Outlook help, system security assessment and enhancement, Help Desk outsourcing, custom application design, server virtualization consulting, online classes for Microsoft Office apps, and high availability system engineering.

As a Microsoft Gold Partner computer consultant company, Progent provides businesses in the Concord area world-class information technology support expertise plus online or in person technical support for environments based on Windows and Cisco platforms. Practice areas provided by Progent include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 design and deployment expertise and Microsoft Windows Server 2008 migration help to create a firm basis for your IT network, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration and Microsoft Exchange 2010 maintenance to provide an advanced email environment, Microsoft SharePoint management to improve teamwork, SQL Server 2016 integration and development consulting and Microsoft SQL Server 2014 deployment help to control your vital corporate data, Microsoft Dynamics GP software customization for timely management information, and Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for proactively monitoring the efficiency of your network. Progent can in addition provide Cisco certified network engineers to help you optimize and maintain your connectivity infrastructure.

Other on-premises and remote information technology consulting services provided by Progent to businesses in Concord include project management expertise, Apple iPhone and iPad integration, Android phone integration and management, Blackberry troubleshooting and Windows smart phone and tablet integration, wireless site surveys for Wi-Fi deployment, database management and application development support from certified Microsoft SQL experts, Oracle professionals, and MySQL consultants, virtual server design and support from certified Windows Hyper-V integrators, VMware vSphere and vCloud deployment, VMware Site Recovery Manager (SRM) business continuity consulting, VMware NSX network virtualization design and management, and Citrix consultants, plus disaster recovery planning and testing.

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight Systems Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Cloud Solutions
Office 365 Exchange Online Integration with On-premises ExchangeProgent can provide advanced remote consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize physical IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

On-premises Consulting Services Available at the QTS Sacramento Colocation Center
The QTS Data Center, previously called the Herakles Data Center, is situated in the seismically-stable Natomas area of Sacramento, California. If your company is now using the QTS Sacramento Data Center as a colocation facility or if your business is planning on migrating your primary or disaster recovery system to the QTS Sacramento Colocation Center, Progent can provide a variety of affordable services that include colocation migration, equipment installation and updates, network improvements, comprehensive project management, virtual server expertise, remote network monitoring, automated network administration, software programming, disaster recovery planning, security evaluation, and the use of the Progent Test Lab. For more details, refer to Progent's consulting support at the QTS Colocation Center.

The Progent Test Lab is a room at the QTS Colocation Center with a collection of advanced computers and network equipment able to be used online or on site to facilitate piloting, evaluations, capacity testing, repair, business continuity simulation, training, and additional reasons to help Progent's clients successfully carry out large-scale IT initiatives. To learn more, see Progent's Test and Training Lab at the QTS Data Center.

Round-the-clock In Person Service Options
Progent offers optional 24x7 remote or on-premises network support and information technology outsourcing expertise in these cities in your area:

  • Concord
  • Walnut Creek
  • Danville
  • Pleasant Hill
  • Martinez
  • Lafayette
  • Pittsburgh
  • Antioch
  • Orinda

If your small business is in Contra Costa County and you are looking for technical help, information technology outsourcing, or high-level expertise from a certified Progent consultant, call 925-362-2400 or visit Contact Progent.
















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