Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's IT consulting clients in Contra Costa County include software developers, high-tech design firms, Internet technology companies, integrated circuit manufacturing support businesses, and back-office support divisions of global companies. Businesses in Contra Costa County require consistent and in-depth support for mission-critical IT systems, fast response time for on-site service, broad-based expertise, the ability to create easy-to-manage solutions, efficient and affordable remote support, and Help Desk services.

In this fiercely competitive environment, many businesses are trying to deal with budget and staff reductions without compromising their IT system. Progent offers professional, affordable turnkey outsourcing services and can also supply Microsoft-certified experts to fill in temporary gaps your in-house staff so that your small business does not have to commit to a large, permanent in-house IT organization.

Your Microsoft Certified IT Service Professionals
For more than two decades, Progent's computer service engineers have been the premiere providers of low-cost Microsoft consulting, Cisco network integration and IT consulting assistance for companies in the San Francisco Bay Area and the California Central Valley. If your company needs urgent technical help from a seasoned expert, a system engineer, or a software programmer, Progent is your best source for IT services such as e-mail and messaging assistance, system security evaluation and enhancement, Help Desk outsourcing, custom application design, virtual server consulting, live online training for Microsoft Office and Office 365 applications, and high availability network solutions.

As a Microsoft-Partner computer consulting firm, Progent provides companies in Concord world-class information technology support services plus online or onsite technical help for environments powered by Windows and Cisco technology. Areas of expertise offered by Progent include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 design and deployment support and Windows Server 2008 R2 upgrade support to build a firm foundation for your information system, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting and Exchange 2010 management to establish an advanced email environment, SharePoint help to facilitate collaboration, SQL Server 2016 integration and development consulting and Microsoft SQL Server 2014 consulting to manage your key information, Dynamics GP software training for accurate financial reporting, and System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for automatically tracking the reliability of your information system. Progent can in addition provide Cisco qualified network engineers to help you maximize and maintain your network architecture.

Other on-premises and remote information technology consulting offered by Progent to clients in the city of Concord include senior project management expertise, Apple iPhone integration, Google Android smartphone and tablet integration, RIM Blackberry support and Microsoft Windows handhelds management, wireless site surveys for Wi-Fi installation, database management and application programming support from certified SQL Server consultants, Oracle professionals, and MySQL application programmers, virtualization expertise from certified Windows Hyper-V integrators, VMware vSphere planning and deployment, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX network virtualization design and management, and Citrix XenServer integrators, plus disaster recovery planning and testing.

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size organizations to utilize the same cutting-edge technology used by some of the world's leading enterprises. The ProSight suite of outsourced network management services covers all key facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration
Office 365 Exchange Online Integration with On-premises ExchangeProgent offers expert online consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine physical resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

Onsite Consulting and Support Services Offered at the QTS Sacramento Colocation Center
The QTS Data Center, previously called the Herakles Data Center, is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is currently utilizing the QTS Sacramento Data Center as a colocation facility or if your business is considering moving your main or offsite backup system to the QTS Colocation Center, Progent can provide a variety of cost-effective services including data center relocation, equipment installation and updates, infrastructure optimization, comprehensive project management, virtual server configuration, remote network monitoring, centralized network management, application programming, disaster recovery/business continuity planning, data security assessment, and the support of the Progent Test Lab. To find out more, refer to Progent's consulting support at the QTS Data Center.

Progent's Test Lab is a room at the QTS Data Center with a collection of advanced servers and network equipment that can be utilized online or on premises to facilitate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and other reasons to help Progent's customers successfully carry out large-scale projects. For more information, visit Progent's Test and Training Lab at the QTS Colocation Center.

Round-the-clock In Person Support Availability
Progent can provide optional around-the-clock remote or on-premises network support and information technology outsourcing expertise in these locations in your area:

  • Concord
  • Walnut Creek
  • Danville
  • Pleasant Hill
  • Martinez
  • Lafayette
  • Pittsburgh
  • Antioch
  • Orinda

If your small business is in Contra Costa County and you are looking for technical help, IT outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 925-362-2400 or visit Contact Progent.
















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